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gaana.com
1.8
Updated: Feb 25, 2025
Complaints 728
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252
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476
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refund and cancellation of gaana plus subscription and cancellation of auto renewal
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Gaana.com reviews & complaints page 33

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R
Raghava M
from Mumbai, Maharashtra
Jul 13, 2018
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unable download the songs and copy in web

My registered email id:[protected]@yahoo.com, Paid 499.00, half an hour ago. I am unable to download the songs in my laptop. This info displayed after the payment. NOt before that.

I am facing many problems with the apps.in my windows app, while downloading the song i am getting notified about unable to download the track and in android app, my songs are automatically get not playable and it forces me to download it again after...
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Kislay Nikhar
from Begusarai, Bihar
Jul 8, 2018
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subscription cancellation

Address: Hazaribagh, Jharkhand, 825301
Website: gaana.com

3-4 days ago, I purchased subscription for Rs 499 in gaana website by mistake and just after purchasing, within 10 minutes, I told them about my mistake several times and asked for cancellation of the subscription and refunding the amount because i don't require the services of gaana.com as a paid user as I am a student with no source of income. But till now it has not been satisfactorily responded from their end and everytime they are making...
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Himanshu Maindola
from Suriapet, Telangana
Jul 7, 2018
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I can't download songs

Address: Dehradun, Uttarakhand, 248001

I cant download songs. Every time it shows songs are in que and it reamins in que forever. Kindly revert. My ID no is 9922469. I took annual package 20 days ago and when I am submitting my complaint it is showing bloody write your complaint in more words. What do you mean by that. I just want either my money back or resolve the issue ASAP to get my songs downloaded properly....
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C
Chaath
from Gannavaram, Andhra Pradesh
Jul 4, 2018
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paid rs 399 towards one year subscription

Address: 520002
Website: gaana.com

I have paid Rs 399 towards one year subscription. I received message regarding amount has been debited. The only mistake i did was i refreshed when it was taking very long time to process after the debit message has come. When i was trying to download songs, it is still asking me to pay the amount to download. Please look into it and try to resolve the problem at the earliest. I am awaiting your response. I am a great fan of gaana.com...
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D
Deepankar Deovrat
from Jamshedpur, Jharkhand
Jun 27, 2018
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unable to download track

Address: Vaishali, Bihar, 844101

My registered email id: [protected]@gmail.com, member since: march 18, 2018 - expiring on - may 20, 2019, price (Rs.): 999.00. I am facing many problems with the apps.in my windows app, while downloading the song i am getting notified about unable to download the track and in android app, my songs are automatically get not playable and it forces me to download it again after some day.
I request to refund my amount or solve this...
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P
peepultreeforme
from Silchar, Assam
Jun 16, 2018
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even after making payments, i am not able to access anything

Website: gaana.com

My transaction number is[protected]. I have made payments for a yearly subscription but gaana plus is not at all working. Its very shocking to see no id, no login id, not even on my mail, no way of telling that i can access the downloading facility, i can not download either. What have you taken the payment for??? Surprisingly there is no customer care number or any helpline also available. What a sorry state....
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M
MakimForum
from Mumbai, Maharashtra
Jun 7, 2018
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double subscription charged

On 31st Jan 2018 I had purchased membership for one year and today it showed subscription expired so I paid 399 rupees today for one year subscription and I got to know I had been cheated because my subscription had not expired. I had subscription till Jan 2019. Now I paid 399 rupees for the subscription I already had. I need a refund of my money. And please contact me.
makim.[protected]@gmail.com...
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S
Suryansu Taviad
from Bardoli, Gujarat
May 12, 2018
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transaction issue

Website: Gaana.com

Im not a paytm user but your scheme payment process by them... I would like to make a complain regarding a gaana plus subscription's i purchased on[protected]. The transaction was completed and a sum of 399 was deducted from my account through paytm portal twice time... How can i back 399rs.. I have written to gaana customer service but there is no response....
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Z
ziguhugal
from Delhi, Delhi
May 11, 2018
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gaana plus subscription not active

Address: New Delhi, Delhi, 110009

Hi there, i would like to make a complain regarding a gaana plus subscription's i purchased on 10th of may 2018. The transaction was completed and a sum of 399 was deducted from my account through paytm portal with order id 8211480. However the one year subscription plan has still not been activated on my gaana app. My user name is 'athoo'
Kindly look into the matter and fix it as soon as possible as i have already paid for my service...
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M
MC Joykutty
from Bengaluru, Karnataka
May 9, 2018
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gaana half yearly subscription

Address: 560037

I paid half yearly subscription of 549/- for gaana plus on 22/03/2018 by hdfc netbanking however it is not reflecting in my account with result i am still getting only medium quality music instead of hd which gaana plus provides. I have written to gaana customer service but there is no response. Please rectify this mistake and inform me.
Joy kutty
[protected]@mariarosa.com...
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S
Sumeet Stephen
from Mumbai, Maharashtra
Apr 23, 2018
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regarding gaana subscription not active post mandatory upgrade

Address: Thane, Maharashtra
Website: Gaana.com

Hi

My name is sumeet stephen. I have taken gaana+ subscription few days back for which i have paid rs 399. Today when i logged in gaana.com it asked me to upgrade to new version and to do this was mandatory without which i was not able to process. Once i did it my ganna+ subscription is not retained and i am being asked to renew again.

Please help me at the earliest.

Thanks

Sumeet...
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A
Adithyan Sony
from Bengaluru, Karnataka
Apr 22, 2018
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Resolved

restriction on the availability of songs.

Website: Chrome

Hello, i am a huge fan and and great user of gaana.
But i am not completely satisfied with the availability of songs that you have.
Sometime i see or listen to songs on youtube and wish to listen to them without the video and so i use gaana but i am let down for the reason that the song is not available.
I would like to mention some of the songs that i couldn't find:
1) grenade by goat.
2) freaky friday...
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R
Rakhee Agarwal
from Mumbai, Maharashtra
Apr 21, 2018
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subscription done but no connection

Address: Mumbai City, Maharashtra, 400062

I have taken up the valentine day offer and paid for one year but still my account is asking for renewal. It is pathetic even after paying it is not showing up. They are cheating by giving offer taking your money in advance and not providing the service. I paid through paytpm and this people want me take the monthly subscription again and again pay the money....
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S
Shekhar Saldur
from Mumbai, Maharashtra
Mar 28, 2018
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stop subscription

Address: Mumbai City, Maharashtra, 400705

Dear gaana.com team,

I have received msg from gaana.com that my monthly subscription has been renewed, i had subscribed only for the perticular period and the site is auto renewing the subscription, i wish to stop this immediately and the charges should be refund or revoke. Also the site or app should give option to remove subscription.

My registered no is [protected] chandrashekhar saldur

Kindly...
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A
Ashish Hallan
Mar 14, 2018
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subscription is not working at all

Address: 11373

Hello

I had purchased the subscription for 6 months on March 10, 2018 and it's not working at all.

After login, if I select to download any song, it says it will be download next time you login.

But nothing happened till now even after logout and login again.

My order number is GA1905492 and I paid $17.99. I live in USA.

Please advise.

Ashu...
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B
BM Jain
from Noida, Uttar Pradesh
Mar 11, 2018
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unauthorized charges by gaana

Hi, i have been charged for rs 99 from my paytm today, which is unfortunate and unfair as i already subscribed for the gana+ on 9 the march for 6 months (By charging of 249 see screenshot attached)
Therefore it is requested to you to make reversal of the payment asap of 99 to my paytm account and make sure to update my account subscribed for 6 months (As per attachment) if you have any questions please let me know.

Thanksbr...
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A
Arkaprava.Ghosh@gmail.com
from Kolkata, West Bengal
Mar 1, 2018
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annual subscription

Address: 7000033

I paid for annual subscription. Details are as follows
Paid for subscriptiongaana com for service id #7352522transaction id [protected][protected]:37:56 am
Rs 999
-
Success monthly subscription expring on 1 jan 2030

Why am i charged again this month for monthly subscription? Details are as follows as per gmail receipt
Order number: gpa.[protected]..13
Order date: 28-feb-2018...
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K
Kamal Singh Saini
from Meerut, Uttar Pradesh
Feb 28, 2018
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amount deducted but services are not activated

Address: 248001

Hi,

I have purchased a license for HD songs at www.gaana.com @99/month. But my amount is deducted and services are not activated.

ID: [protected]@gmail.com

I have received message from the bank for deduction of amount:

A purchase of INR 99.00 has been made using your Debit Card linked to ICICI Bank Account XX8345 on 28-Feb-18. Info: VIN*Citrusp*gaa....
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S
sunshweta
from Delhi, Delhi
Feb 21, 2018
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gaana + subscription

Address: 4000081
Website: gaana.com

On 19 dec 2017 i have subscribed one month gaana+ at rs.99/- through gaana.com application. I have paid the amount through debit card. Now, on 18.01.2018 and 18.02.2018 the same amount has been deducted from my debit card which i did not do these transactions. I don't want to subscribe the gaana+ this month. My request is to stop the subscription and initiate process to refund the amount. Also look into the matter, how come, subscription...
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R
roochir
from Mumbai, Maharashtra
Feb 19, 2018
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cannot download in spite of having valid subscription

Address: Mumbai City, Maharashtra, 400055
Website: gaana.com

Have been trying to download songs since 17.2.18. But cannot do it as it is asking for fresh subscription, and after selecting the option it is saying that my gaana subscription is valid till july 2018... I tried logging out and logged in again, n tried the same process but it wouldnt go ahead... Also trie to add one moth subscription but still i said the same thing and wouldnt go ahead... Pl advice what to do to rectify the problem and i...
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