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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Feb 25, 2025
Complaints 728
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252
Unresolved
476
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56
refund and cancellation of gaana plus subscription and cancellation of auto renewal
28
delete account
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can't redeem my gaana code

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Auto subscription cancellation and refund - Reg

Gaana.com reviews & complaints page 32

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A
Abid Siam
Nov 8, 2018
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delete my account

I want to delete my gaana account as i have another gaana plus account. (See the pictures, screenshots of my two account.)

I want to delete the account associated with my facebook. So i cant connect my facebook to my new account.
Please delete as soon as possible.
In the picture, the one with free user account is associated with fb.. I want that one deleted....
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V
Vishesh Vyas
from Hyderabad, Telangana
Nov 4, 2018
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auto renewal of subscription

Address: 500081
Website: Www.gaana.com

I registered on gaana.com which allows you to listen to songs. I registered on it earlier but now i do not want to renew my subscription but there is no option to do that neither any option to delete account nor to remove card details. What is this? It does not even ask before making renewal payment. I want to discontinue with gaana and i want my money back, pl help....
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M
Manish Shirode
from Pune, Maharashtra
Nov 4, 2018
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account deletion

Website: gaana.com

I want to delete my gaana account i can not delete gaana account and i want to delete it asap
Please help how to delete gaana account
So please tell me how can i delete my gaana account please respond fast
Or else you delete my gaana account but by any how i want to delete gaana account please help me ok give me fast response i hope you help me fast...
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A
aniruddhj
from Kota, Rajasthan
Oct 29, 2018
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wrong subscription for gaana +

Address: 313002

I had a deal to purchase the gaana+ subscription and wanted to use it. However in the gaana app the deal was not applied as well it got subscribed for 1 year program costing me 2100/- which i cannot afford at any cost. I wanted to purchase for one month plan but it got selected for 2086/- for one year of which i was not made aware of.
My email id with gaana is : [protected]@gmail.com
Kindly assist and help me with the refund...
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V
Vishnu Ambujan
from Ernakulam, Kerala
Oct 27, 2018
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payment for gaana+

I payed for gaana plus... Money was deducted from my account but in app it dint get subscribed. And theres no notification in my phone that you have subscribed to gaana plus... Please do me the favours as soon as possible or refund my money back to my account... I payed 399 rs for a year... The payment showed successful and money also got deducted. Do pls cooperate...
Vishnu...
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G
Gv Subramanyan
from Sivakasi, Tamil Nadu
Oct 23, 2018
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intervention of other album songs

Address: Mumbai City, Maharashtra
Website: Gamma gaana.com

I gave 5 star rating but there is a problrm for example mambalam sisters album has, more than 300 songs but iam unable to listen all suddenly there is interruption by soolamangalam sisters sometimes after playing it suddenly stops. Why did you introduced radio for some albums this is also not working properly we cannot listen devotional songs in your order we have our own choice. When you say m. S. Subbulakshmi bombay sisters mambalam sisters...
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A
Asha Raskar
from Mumbai, Maharashtra
Oct 19, 2018
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I don't want to renew my account

Address: 400709
Website: gaana.com

Hello,
My name is asha raskar. I can't sign in my account from your website. I don't want renew my account from next. Every month deduct 100automatically from my account. I can't tolrent this. Plz help me for this. You can contact me on this no. [protected]. Or reply me at this mail id: [protected]@gmail.com. It's very urgent. Plz co-operate me. Plz let me know....
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S
Sheetanshu9210
from Muzaffarpur, Bihar
Oct 15, 2018
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want to cancel my auto renewal subscription

Address: 846004

Want to cancel my autorenewal subscription of gaana from paytm...from my gaana [protected]@gmail.com
Complained about it many times but no action has been taken yet...
Want to cancel it before next due date...
Plz help

I had my subscription for 299 for a year..
They confirmed that subscription will be cancelled but still not resolved...
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D
Durgesh Sonawane
from Pune, Maharashtra
Oct 13, 2018
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want to cancel subscription

I want to cancel the subscription. It was a mistake to subscribe it. As i am a student i don't need the subscription. I want to cancel my subscription so please help me to cancel my subscription. Please refund my money as well. I am requesting for the cancellation of my subscription. So please note down the above request and help me cancel the gaana subscription....
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S
Sonali Gaonkar
from Pune, Maharashtra
Oct 11, 2018
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about the membership

Website: Gaana.com

I have subscribed ur ganna pack fr 1yr few months before and now the app is not playing the songs if im offline.
Plz help
I can attach my membership mail.
Initially it was playing offline songs wch i dwnlded from the app but now i guess aftr 3 months its not playing

I have even attached the pic wherethe app says im their free i user still im not getting the benefits of it. A nd im getting the error to subscribe...
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M
manoharbala7
from Adur, Kerala
Sep 28, 2018
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regarding the refund

Actually i am a trial user after subscribing to ganna plus 499plan and when i try to use the app offline the battery drains a lot so i deleted the app and switched to other music streaming services (Apple music) i have mailed to them regarding this but they haven’t responded in a while. So, i just want a refund from them since i have paid the money yesterday only (According to the terms and conditions they stated i can claim for a refund...
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S
Shreeramshah
from Mumbai, Maharashtra
Sep 23, 2018
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cheating money by providing misleading information

Address: Kota, Rajasthan, 325208
Website: GAANA.COM

I surfed into gaana.com website and came to discover that i had to subscribe for downloading songs. There are various offers. The first one was one month subscription chargin rs. 99 which will allow unlimited download. I paid rs. 99 for one month subscription but i am unable download even single song. Whenever i click on download on particlualr song, pop up surfaces saying download gaana.com on your android mobile.

I had no...
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V
vikas1502
Sep 18, 2018
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not able to get my paid subscription

Address: 122016
Website: gaana.com

I had gaana yearly subscription for last 2-3 years which gets auto renewed on may 8th every year. I bought willow subscription recently which comes with free gaana subscription by default and no option to ignore it. When i purchased willow, my gaana subscription automatically changed to monthly plan due to willow free service. When i canceled my willow i was expecting my old yearly subscription to be reactivated but its not.

I...
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A
akharejhansi
from Mumbai, Maharashtra
Sep 8, 2018
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charged more on auto renewal of gaana.com subscription

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: gaana.com

Even after confirmation of continuation with previous plan (249rs/6months), 549 rs has been deducted for renewal inspite of 249 rs.

Gaana team is not reverting to my mail now. This is like they promised to continue with previous plan and then charged more.

I want to revert 300rs or cancel the subscription and revert whole money.

Ashutosh.

Snapshost is attached for confirmation mail...
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S
shivadigitals
from Visakhapatnam, Andhra Pradesh
Aug 31, 2018
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gaana.com 1 month gaana plus `99 subscription

Address: 522002
Website: not respond

Hi, today I paid to 1 month subscription through Google Play, I was searching to download mp3. in search result, it was taking to your gaana page. When i click download, Then i was trying to download, it displayed a message to use an app to download. I download an app in my phone, downloaded the songs, but i could not find any mp3 files in my phone.
I subscripe to download use in my PC. Not to listen online/offline through your app....
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J
Jainil Pancholi
from Ahmedabad, Gujarat
Aug 30, 2018
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some of the songs are not downloading

Address: 380050

I was unable to download some of the songs due to this i have given 1 star rating on the playstore due to the reason i have a bit of conversion on ur mail id with ur executive but they are not giving me satisfying answer and due to that i m complaining to higher authorities to see my problem nd i[censored] cant solve my problem then u can ask for anotherm mail id...
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I
Insight Eye Care & Laser Centre
from Mumbai, Maharashtra
Aug 29, 2018
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about my payment showing declined in spite of 499 deduction

Address: 400092

Hello,
I have an account by name insight eye care, email id insight. [protected]@gmail.com

Today we made a payment of 499 for annual subscription, the amount got deducted from my bank, however i did not receive any confirmatory message from gaana... (Payment ref no [protected])

Instead gaana said that payment has got declined, try again...
This has to be resolved...
Kindly let us know
br...
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S
sundar.pmp
Aug 16, 2018
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mp3 download unavailable

I was searching to download mp3. in search result, it was taking to your gaana page. When i click download, it was asking me to register to download. So paid for 6 months subscription. Then i was trying to download, it displayed a message to use an app to download. I download an app in my phone, downloaded the songs, but i could not find any mp3 files in my phone.
I subscripe to download into USB and use in my car. Not to listen online/offline...
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B
Bippi
from Rajkot, Gujarat
Aug 6, 2018
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unable to avail subscription benefits

Address: Vadodara, Gujarat, 390022
Website: www.gaana.com

I have taken a one year subscription for gaana unlimited download about a month back by paying rs. 399/-. I have tried to download songs by clicking the download icon. However iam unable to download even a single song in the last one month as the moment i press download for a song it just shows queued. Download dosent happen. Perpetual issue. Has repeated again and again....
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H
Hola!
from Unnao, Uttar Pradesh
Jul 30, 2018
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1 month gaana plus `99 subscription

Address: Lucknow, Uttar Pradesh, 226010

Hi, today I paid to 1 month subscription through internet banking SBI . The transaction completed successfully Rs. 99 got deducted from my account but after returning back to the gana web page its shows transaction failed.

the reference no of the payment made through my account is IGAEBLBEV8
my email address is ankit.[protected]@gmail.com

please activate my account, thanks ....
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