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Hathway Complaints & Reviews

www.hathway.com

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Updated: Feb 18, 2025

Complaints 6940

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2007

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4933

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Hathway reviews & complaints page 163

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Address: plot 446, street 3C, Opposite kripa residency, raghavendra colony, beerem guda, LandMark: Hanuman Temple Road, Medak, Andhra Pradesh, 502032

I have paid 530 inr to hathway broad band for internet, they simply activated my account but did not installed modem, i called so many times but they did not responded well, every time saying shortage of fiber cable, i asked money back and raised my voice, they started abusing, it seems a fraud company.The agent number who cheated by taking 530 inr is [protected]. my account number is [protected], please dont go for these fraud internet connections,...

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Address: plot 446, street 3C, Opposite kripa residency, raghavendra colony, beerem guda, LandMark: Hanuman Temple Road, Medak, Andhra Pradesh, 502032

My Account has been activated by paying 530 rs, they promised to install modem but they did not installed, we follow up customer care number they are saying fiber cable shortage, since account has been activated for 30 days. they may time pass for 30 days and do nothing, this is one of the online fraud from hathway broad band, dont go for these types of fraud companies

When we insist them, they started abusive language. the...

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Address: B1-104,Bhagirath Residency,GIDC road,pandesara, Surat, Gujarat, 394221

Dear Sir,
Your Excutive book connection but installation not possible my loaction ...Payment already done before 45 days..but still not refund payment till time...

how can refund Money...

GTPL Excutive Name--Mr.Sunny

Contact No.--[protected]

Location---Surat...

Custmor Details..

Name-Abhishek Kumar

Contact no..--[protected]br...

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Address: New Delhi, Delhi, 110091

Dear Sir/Madam,

For the last three days i am chasing Hathway to fix my internent connection. I have even written to the Nodal Officer however, there has been no response.
I had opened a service request 05062019W194963 which was closed without any troubleshooting done. Then i had opened another service request 06062019W212047 and i had waited for any call or visit till 12 noon, however, there was no call or a visit....

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Address: Bangalore, Karnataka, 560075

Website: www.hathway.com/Broadband/HomeBroadband

This is regarding the amount to be refunded post disconnection.
Account Number: [protected].
I had made a payment of 6, 087.62 on 25Jan2019
The connection was terminated on 13May2019.
The connection was terminated on 13May and setup /modem box was collected as well. The CC informed that they would refund the balance amount. However I am not getting any response from Hathway helpdesk or billing inspite of repeated...

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There is no net for what i have laid and ive been calling like this since ive took hathway . Worst broadband service. When i didnt pay you people called thousands of times and now cant provide service at all . Shame on you people . No proper number to communicate nor good service. If you cant provide then dont loot money . What should i do now ha ? Customer care number does not reach . The one who installed does not pick the call. Ive paid...

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Address: Kandivali, 400101

I have registered the complain via Complain no. 06062019W216671 for poor connection and signal for broadband however the complain got closed without resolution. I had sent details with the technical team as well for poor connection but they didnot took any action and closed complain.

The internet on daily basis runs very slow and as per the plan the speed should be 50MbPS but i am getting only 15 MbPS

My account...

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Address: Mumbai City, Maharashtra, 400055

Hi - I've called up on 2nd June for moving the connection to a different address and no one from Hathway took up the request[protected]M150784). I called multiple times as a follow up and as usual no response. I called up yesterday for raising a request for closure[protected]W220687) and today I see the request has been changed to a connection issue. Such unethical acts are not acceptance, it is a postpaid connection and for such miss management...

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Address: 500015

I have filed a complaint regarding the speed of the internet to the company and i have been told that it's going to recover within 24 hours and still no change, My plan is 40 Mbps and i get 8 Mbps. Even still I didn't get any response from the company. Again i checked it just now and its 5.3 Mbps and i don't get the services what i have been paying for and the company may not promise the exact speed but it should be at least around 40 Mbps...

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Address: Ahmedabad, Gujarat, 382481

I had a GTPL connection for more than 6 months and since last two days i am unable to see any of the channels which stopped working suddenly..i tried troubleshooting with various ways but no luck. I even called the service provider and i get the answer as they will be visiting us and will check the problem but he never showed up.
I am now tired with them....

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Address: Hyderabad, Telangana, 50090

I have terminated hathway broadband services 10 years ago but recently they started to send me an SMS literally everyday about their broadband offers. I called the customer care representative number that was provided in the SMS, the representative spoke to me in a rude and arrogant manner. When I asked her to transfer my call to a manager, she abusively told me that she can't do it and asked me to visit their office which is at the other...

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Address: Aarohi Elegance, 380058

My gtpl network owner in bopal, ahmedabad, gujarat do not allow us to select channels from free channels. Due to this i have to pay unnecessarily rs50 more to them. I requested them that i do not want to see all channels and why you are putting extra burden on us but they replied that they do not have that facility to pass on to customers.
Can we select channels from free channels to avoid extra charges for every 25 channels?...

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Address: 500018

My a/c no [protected]
Name - mohan kumar m
Mail id - [protected]@gmail.com

The hathway sales representative (Mob no [protected]) called me many times i said them hathway is worst network. No proper response from service request. She assure that it will not repeat again. I accept and took this connection, 1 and half months went well. After that there disconnecting repeatedly and sometime too slow like 2 g speed.br...

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Address: 500050

Website: hathway-broadband.in

I raised the request to hathway broadbad to shift my existing connection within the same area chandanagar (Hyderabad) to chandanagar (Hyderabad).
Ticket no is :31052019m115292 on 31-may-2019 not resolving my request they are closed the ticket. When i contact to customer care they are telling connect is not possible in that building. I paid amount to 1 year now they are telling amount is refund is not possible....

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Address: Ahmedabad, Gujarat

Recently i shifted to a temporary address close to my permanent address. I requested for shifting of my gtpl broadband connection via their customer care. I was told the process will complete max in 7 days. The sales rep visited my temporary address and acknowledged that connection can be made easily as my adjacent home uses gtpl. He promised me to get the connection the very next day

It's been more than 8 days and no one...

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Hathway Broadband Chennai,

Why I was charged with Rs.18 every month 4 modem service charge. You all know there is no service nor maintenance being done, then why there is a charge? Please let us know. Infact I have paid initial down payment for modem at very first day while installing @HathwayBrdband

Pls clarify

Thanks...

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Address: B-468, Parshwanath Nagar, Jantanagar, Gandhinagar, Gujarat, 382424

I have faced internet disconnectivity issue from last 6 months. Daily internet disconnect and showing wan port is unplugged in router. I have complain so many times in customer support. No person answering. Complain automatic resolved without permission and customer care says u need to take daily complain. I need my money back if you dont have any solution then...

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Address: Sai bhanu Communications,Shop no:4,Surya jyothi "B",6th phase, Hyderabad, Telangana, 500072

Dear hathaway, i have been using your cable service since 5 years in hyderabad.
I really appreciate your service and cable operators.
However i shifted my house at kphb-6th phase from 6 months onwards.
Here cable operator is
Sai bhanu communications (Incable net)
Shop no:4, surya jyothi "b" 6th phase

I have been observing that owner behaviour is very rude, even if we pleasant manner request...

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Address: 115/A, Collectors Colony, Chembur, Mumbai-400074, Mumbai City, Maharashtra, 400074

My account no is [protected]. Initially i reported a complaint regarding the high ping on the network on 22/5/2019. This complaint was not closed. After that on 28/5/2019 i totally lost my internet connection and there has been no internet from 28 till today i. E 2/6/2019. The local technician doest not pick up my calls. I have tried complaining multiple time both to the technician and the customer care service but the internet is still not...

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Address: Mumbai City, Maharashtra, 400005

I was using hathway internet service in colaba, mumbai.
In march 2019, i shifted to another flat and requested hathway to shift my connection to the new address. The hathway representative told me that they could not provide services for the changed society (In same locality).
Therefore i requested them to terminate my account and refund my security deposit.
To my utter inconvenience, hathway refused to do so and they...

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