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Hathway Complaints & Reviews

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1.5
Updated: Feb 18, 2025
Complaints 6940
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2007
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4933
So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝
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Hathway reviews & complaints page 165

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V
VivekVivacious
from Bengaluru, Karnataka
May 23, 2019
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slow net speed since 12 days, complaint raised yet no response

Address: 560037

My customer no : [protected] (Bangalore)

I have raised a complaint on 11.05.2019 and its 12 days now.
I have called the customer care around 16 times now. They said they have done a new cabling and new router will be required which they send me by post 5 days back. Yet not a single person has come to install the router.

Hathway broadband is making a fool of me....
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Rajnishrajnishrajnish
from Mumbai, Maharashtra
May 23, 2019
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worst service provider hathway

Address: 110012

I am a hathway cable customer. My registered mobile num is [protected] and account num is [protected]. Hathway is worst cable operator as they are not able to fulfill there commitments to provide all free to air channels after payment for the monthly packages. And today on this important day of election results they are not able to provide news channels. We are bounded as we already pay for the set top box. Set box is worst decision made by...
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S
samee @123
from Mumbai, Maharashtra
May 23, 2019
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charging extra amount as a service charge

Address: sonali cable hathway - bachani nagar, malad - east, 400097

I am one of the customer of your digital hathway cable provided by sonali cable at malad east

As per new subscription plans by the government, i have gone through ala carte pack in which i have selected all that channels which i require total monthly charges of my pack which includes free channels - rs.130, ala carte - rs. 167.50, plus gst @18% rs. 53.55 (130+167.50= 297.[protected]@18%)

Therefore, total monthly charge...
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T
tdudhatra
from Ahmedabad, Gujarat
May 22, 2019
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gtpl broadband - not resolving my complaint about slow speed.

Address: 382345

I have gtpl broadband connection. My gtpl registered number [protected]. At ahmedabad. I have paid 6000 rs to gtpl which provide unlimited for 1 year at 30 mbps speed. There is a kind o[censored]nsatisfactory issue with gtpl. I have complained at around 4 times within a week regarding my internet speed and connection error slow speed. I have to complain everyday. When i complain they open the compain and then autometic close the status of compaining...
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M
mickey191187
from Noida, Uttar Pradesh
May 22, 2019
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stop sending promotion messages & calls

Address: Shakti Khand -2, Indirapuram, Ghaziabad, Uttar Pradesh, 201010

Hi team,

In the year 2017 i used the hathway connection and then i moved to a location/area where hathway company was unable to provide the service.
So i closed my account with them and cleared all the dues and returned their modem as well.

I am still receiving frequent calls from hathway team. There is no point in bugging a customer to whom hathway cannot provide service. Before calling any customer...
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B
byrapparamamurty .
from Bengaluru, Karnataka
May 22, 2019
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internet not provided as promised

Address: #261'Sree shivakrupa' Ist C main,IInd Stage,Mahalakshmipuram PO, 560086

I paid paid rs.943/-on[protected]. For hathway broad band internet conncetion for one month i got internet conncetion for only one week after that no internet in contacted the net provider and spoke to all officers in hathway to rectify my problem non could solve the problem on[protected] i lodged a complaint registered vide no. W-526204 and and still problem is not solved (I am a senior citizen of this country what can i do next?...
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R
raruntvm
from Hosur, Tamil Nadu
May 21, 2019
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bad service

Address: Bangalore, Karnataka

I am arun residing in hsr layout 1st sector benagaluru. I took a cable connection from shree thirumala cable network on 4th of may 2019. They charged me 2750 for set top box which is advertised as 2050 in hathway website. I have asked for malayalam premium channels and few channels extra as ala carte. Now i dont remember all the channel i have asked them to provide but i know that star movies and hbo was ticked on the check list they provided...
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T
tr anand
from Mumbai, Maharashtra
May 21, 2019
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frequent marketing calls

I get multiple marketing calls from hathway chennai asking me if i want hathway connection even though i have said no. I received the call from different numbers
+[protected],
+[protected],
+[protected],
+[protected].
I have also emailed the nodal officer about this. I still get them. This is extremely annoying and is causing mental agony. How to stop this?...
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A
alpine2604
from Mumbai, Maharashtra
May 20, 2019
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selection of channels on a-la-carte basis

Address: GTPL House”, F.P.No.50, Opp. Armieda, Sindhu Bhavan Road, Bodakdev,Ahmedabad-380059 Contact No. 079-25626476, 382470

As per trai guidelines, a customer can select any number of tv channels as per a-la-carte basis. But our region's authorised public limited company i. E. Hathway / gtpl is not allowing us to select channels as per our choice. Local cable operator [shree siddhi cable network vision, godrej garden city, jagatpur, ahmedabad, 382470 owner is raju patel ] for gtpl hathway ltd is charging us rs.390/- which includes rs.130/- fix cahrges plus rs.100/-...
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P
paraskapoor
from Delhi, Delhi
May 20, 2019
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hathway reactivated my account without my permission. requesting termination of account asap.

Address: New Delhi, Delhi

My hathway account no - [protected] was terminated and year ago and the modem router was collected by hathway executive too, and since then there has been no interaction with hathway. But yesterday i received a message saying account activated, but since i have shifted, nobody lives there and there is no connection there. I want hathway to terminate my account asap as there is no use of this connection. Kindly terminate the connection....
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Rohit Kumar Brahmarouthu
from Hyderabad, Telangana
May 19, 2019
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improper problem resolvement and don't understand my internet problems

Address: 500013

I am a user of hathway broadband services, i do online gaming. I play games like counter strike global offensive and pubg (On pc) these online games need proper internet connection without any lag issues. From the past three weeks i have been trying to reach out the customer service, they do not understand my internet issue of 'high ping' during my gaming sessions, they simply just take a complaint, they do not even whether the problem has...
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paraskapoor
from Delhi, Delhi
May 19, 2019
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hathway not initiating refund

Address: 110018

I was contacted by hathway executives (Scammers) - [protected], [protected], and asked to recharge my account [protected] with rs. 352 as outstanding amount for my terminated account. So i did, but after calling customer care i realized that there is no outstanding amount left, and yet they asked for money, recharge was done successfully from my end. And i even got a sms and email from hathway confirming the payment. I will attach pics for the...
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Nadagowda Venkat Kasyap
from Mumbai, Maharashtra
May 19, 2019
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poor connection from hathway since 2 months. expecting a strong action on hathway service providers

Address: B1004, gorakshdham apartments, kulupwadi road, borivali east, Mumbai City, Maharashtra, 400066

We used to call their customer care once a day and we did not get any sort of action from them. So I thought to disconnect their bloody connection. But, they called me saying that if you recharge, we'll check the problem and solve it by the end of that day, which they were telling from months. I had no other service available except hathway, so I did the recharge and then the story repeated again. They started telling me that they are facing...
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S
Srivatsan08
from Chennai, Tamil Nadu
May 18, 2019
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internet broadband service

Address: 600004

I took 2 connections in chennai - 1 for my office and another for my residence. Till the payment is made, sales guys literally followed up to collect the payment.in fact they have not explained the offer which was given for other customer during the same time. Without knowing the offer i also paid for 799 plan. When inquired about the offer given to other no one responded properly. Then they changed the plan and asked me to pay another 117...
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D
donzed
from New Delhi, Delhi
May 18, 2019
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threat calls about not depositing modem and annoying with their messages

Hi,

I used hathway internet 3 years back which is a prepaid connection. I requested to disconnect the service while i was shifting my house in 2016. However they did disconnect my connection but did not took back the modem, and i shifted to new city. After few months they keep threatening me to deposit modem otherwise they will file a case against me.

When i took the connection they provide service at my door...
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R
RAM SUBHASH G
from Bengaluru, Karnataka
May 18, 2019
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technical problem and online selection of broadcasters bouquets

Address: Hathway House, 137/138, Infantry Road, Bengaluru – 560001, 560001
Website: www.hathway.com

Account no. [protected]
Customer name: govind raju
Customer mobile no. +[protected]
Customer email id: [protected]@gmail.com

I had written several emails to the nodal office - karnataka and to the digital cable tv head updating them on the issues i'm facing. Firstly, i'm not able to select and activate the broadcasters bouquets online as prescribed by trai on their official website. I also met the...
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A
anubhavjaryal
from Delhi, Delhi
May 17, 2019
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privacy concerns with browsing data | accessing data in background

Address: New Delhi, Delhi, 110008

I have a concern of privacy with hathway as they are providing the internet services to me, and can access my browsing data without my knowledge.

They are giving popups to recharge while i am surfing the internet. I further examined how it is coming on every pages in time durations and found they are actually manipulating the response from the server. This is a super serious concern when i notice they have embedded tag into...
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M
Moni Ca
May 17, 2019
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hathway disconnection

Address: 560100

I have raised a disconnection request before three month, still i didnt get the disconnection, but everyday getting calls for offers. How many times i should raise request. How many times i should tell i dont want any offers but only disconnection. Hathway should respect customers complaint. They dont have proper portal to request for disconnection also. They want to sell it but doesnt want to take it back....
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Achin Wadhwa
from Bengaluru, Karnataka
May 17, 2019
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sending legal notice to collect modem and regular irrelevant calls

Address: New Delhi, Delhi

Hi,

I used hathway internet 1.5 years back which is a prepaid connection. I requested to disconnect the service while i was shifting my house in jan 2018. However no response from hathway. I requested to shift the connection to newly shifted house later through phone on feb 2018 however as hathway is not available in new shifted place, there is no chance to shift the connection. So i requested to close the connection and they...
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H
Harsh B Desai
May 17, 2019
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hathway cable is pathetic.. everytime technical error

Address: 400066

Dear hathway team,
Highly dissappointed with the services, after charging every channel service should increase but it s pathetically decresed.
Out of 24 hours 23 hours ot says technical error, glitches, it is difficult to see tv. This is happening from more than 2 months.

Feeling like go to tata sky atleast they help. But hathway never

Hathway cable
My mac id :[protected]
Borivali...
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