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Ibibo Group / Goibibo Complaints & Reviews

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1.8

Updated: Nov 25, 2024

Complaints 5127

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1769

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So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝

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Declining refund and compensation

UPI payment deducted, flight booking failed. Refund not received

Unable to reach out to customer service to cancel the flight tickets

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mail I'd recovery of ibibo.com

No option to delete/edit my reviews on their site.

Money deducted from my account

Featured stories

Not provided rooms as per confirmation

Flight refund not initiated

Lost 40,000/- due to their bad customer services

Ibibo Group / Goibibo reviews & complaints page 211

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Address: Mumbai City, Maharashtra, 400012

Website: Indian consumer complaints

Refund for my failed booking on 8th feb 2017 is not yet credited to my account I have crossed checked with my bank but they didn't find out such refund case with their suspense account they have send me 4 different reference no via email but none of them is reflecting to my account, I sm trying to cantatct them several times but they are giving reasons and trying to make it on hold please find the attached photos for your reference, my amount...

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Website: Goibibo

I have booked a room yesterday in Kollam Hotel sea Palace in the evening.After booking from your App I got message that an amount of Rs.1004/- has been debited against the room rent.But booking has not took place.I have used SBT Silver debit card for the same & all these iNformations I have given in your customer care number as per their advice I am registering this complaint.
Hence I am requesting to take immediate action for getting...

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Address: 600106

Website: goibibo

I got a message stating that 10% cashback while booking domestic flights. I booked my 4 flight tickets from chennai to Delhi. Instantly I received 1300 cashback in the name of GOCASH. Today when I try to book my return 4 flight tickets I couldn't utilize my total cashback amount 1300, instead it gives only 133rs off, stating that 1% money could utilize from our cashback amount while booking domestic flights. Fake fake fake. Cheater.plus we...

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Address: 208025

Dear Team GOIBIBO

It is to state that:

• I booked a hotel, Booking ID :HTLRGK9MUV, on Wednesday 15th Feb 2017 from your portal for stay at Paharganj, New Delhi. As per the portal in review of the hotel, 4 star were given with good remarks.

• After the hectic schedule, I checked in the hotel around 10 pm. and was shocked on seeing the room. Room provided was very small in size 6x6. Other than...

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Address: Gurgaon, Haryana, 122003

Website: www.goibibo.com

Were not given proper treatment at Dhow cruise & they told you that you are late.
arranged hotel taxi on yourself from Burj –khalifa. Driver asked you to be at Dubai mall at 9.30 whereas nobody was there to pick you .
Airport drop-up was very late & you were on the edge to miss your flight.
Room full of cockroaches

30/11/2016, 11:47 - Messages you send to this chat and calls are now secured with end-to-end...

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I have booking from Bangalore to Silchar, I booked connected fight, did not book seperately. My agenda is to reach Silchar from Bangalore.
My flights were
1. Bangalore to Chennai - 2/4/17 @22:10 to 23:20
2. Chennai to Kolkata - 3/4/17 @2:20 to 4:35
3. Kolkata to Silchar - 3/4/17 @5:10 to 6:45
What u changed (arranging according to time)
1. Chennai to Kolkata - 2/4/17 @14:45 to 17:05
2. Bangalore...

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Address: New Delhi, Delhi, 110091

Website: Goibibo.com

This is in regards to my flights booking done via go ibibo from New Delhi to Dubai.
I had got the bookings done on 12th Feb 2017 with PNR UB176Z.

Now, in error the bookings of my wife has been done with the name "Mrs. Monika Bisht" however as per the documents her name is "Ms. Mamta Bisht". Hence, we want her name to be changed. In order to do this, we requested some one from Goibibo customer care to change the name...

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Address: New Delhi, Delhi, 110019

Website: www.goibibo.com

3rd Class Service, I had booked Hotel Alpana in Haridwar from goIbibo for 11th February 2017, My booking was confirmed still when i reached to the hotel, they did not have room for us, They said that room is not available we can arrange you in another hotel, means i had paid them for that hotel and they were trying to adjust us in any other cheapest hotel with the same price i had paid... I just had a complain against tham and goibibo, and...

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Address: Gurgaon, Haryana

Website: www.goibibo.com

Hi team,
I have a transaction charged on me for 500 rs by

09/02/2017 IBIBO WEB PVTLTD GURGAON IN" which i have not done.
Neither i have booked any ticket or made any hotel reservation but still i was charged without my knowledge.
Could you please see attached details of my statement and reverse the wrong charge to my account back.

Ashish Joshi
[protected]...

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Address: Rajkot, Gujarat, 360001

Website: www.goibibo.com

I booked hotel through goibibo hotel name premier inn goa anjuna, i had paid rs 3110 for dt of 01.05.2017 i ask for change of dt which is 26.4.2017 which they are asking 1000 Rs extra payments. An issue very critical on same day goibibbo charging a much lower price for same hotel 2600 but asking me to pay 1000 Rs extra.i feel cheated if i do the new booking of same day than lower but the customer paid u in advance have to pay more reson only...

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Address: Jaipur, Rajasthan, 302006

Website: goibibo.com

I had booked and prepaid for Fab Hotel Check In By Oran from the 7th to 10th Feb 2017 via Goibibo. Booking ID: HTLXDM89A3

I drove from Jaipur to Delhi and reached the hotel at around 9pm on the 7th, where I was told that there is no room available. After calling multiple times to Goibibo and arguing with the lady at the reception of the hotel, I was given a room at the adjoining hotel at 12.30 am ! The same ordeal continued...

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Address: Mumbai City, Maharashtra, 400055

Website: Goibibo

Dear team,

I have booked hotel Royal garden at Juhu on dated 5 Feb 2016 through go ibibo and in next 5 min have cancelled the booking and claimed for the refund.

And the reply received from the Goibibo was the reversal is not possible which can't be accepted by me.

I have even contacted the hotel but as per them the money is still lying with Goibibo team itself.And were rude too.

And...

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Address: 560066

Website: goibibo.com

Hi,

I have not booked any travel through Ibibo.com but there is a withdrawal from my account under the name PAYUIBIBOWEBPVTLTD.
Payment details:
Bank : HDFC
Date : 13 Dec 2016
Narration : [protected]-PAYUIBIBOWEBPVTLTD
Reference :[protected]

Please look into this and provide details as to what this transaction was for.

Thank you....

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Address: 560037

Website: www.goibibo.com

I had booked a Tiger airways flight through goIbibo which was not providing me Check-in baggage. Before I booked the flight, I had called the Customer care regarding my concern since I dont have a credit card to purchase the same from Tiger airways site. Customer care confirmed me that once the ticket is booked, GoIbibo will reserve for me the baggage and then I had to send the money through Netbanking to them.

Based on the...

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Address: 411045

Website: Goibibo Bus Booking

Dear support,
I have booked a bus ticket for Honey tours and travels from Pune to Jalna dated 26 Jan 2017.
Bus was scheduled at 11.15 Pm in the night from Shivaji Nagar, Pune.
I got all the messages including Vehicle Details, Boarding Point details before reaching venue.
As soon as Bus arrived i checked with the Bus correspondent and shocked to hear that Ticket is cancelled!!!
I have not got any intimation...

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I had booked a bus ticket from hubli to pune and cancelled if after few days. The status of refund as shown in goibibo support is REFUNDED, but the amount is not refunded to the bank.
I have also written to goibibo but havent received any response and also tried calling goibibo but it doesnt redirect to customer care. Kindly look into the issue as early as possible.
Booking ID: RBNGHXRYCM
Amount to be refunded : 815...

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Address: Gurgaon, Haryana, 110043

Today i have booked flight ticket from GOIBIBO and by mistake i have booked a flight with wrong timing. Instead of afternoon flight i have booked a flight of morning for the same day. The ticket amount, flight company and the charges were same only the timing was different. I called GOIBIBO customer care for a solution with minimum charges. Finally i got solutions of rescheduling or cancellation and the cost of both were almost equivalent...

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Address: 122018

Website: www.goibibo.com

I have booked a resort listed in Goibibo called, Gokarna internation beach resort. booked for a deluxe sea view resort, and totally not worth it. How come Goibibo not verified that much worst resort, where there is no route to reach and no parking faciliy, no cleaness and no room service, no hotwater facility. Attached are the images how the resort room looks like when i checkedin...

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Address: Bangalore, Karnataka, 560068

I am Ankita Bengani. I had booked my tickets from goibibo on 29th September 2016 from Bangalore to Kolkata on 26th January 2017.
On 13 January 2017 I received a mail from indigo reminding me of my flight and not to miss it.
Suddenly I receive a mail from goibibo on 19th January 2017 telling that my tickets has been cancelled.
I called indigo and talked to Debosmita and Deepshika asking how can it be because I have not...

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Address: 171001

Website: goibibo

I booked a hotel sidharth in shimla through goibibo on 7th jan, check in date 13th jan and check out 15th jan, after i tried to call Mr kuldeep hotel sidharth's owner from 10th jan (almost 10 time per day) but didnt pic my single call, so i ask for refund on 11th jan, every body knows that the weather condition of shimla is not good people stucked there from last few days without electricity and water so i decided to ask for refund, and i...

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