Ibibo Group / Goibibo Complaints & Reviews

Dear All,

I had requested flight rescheduling amendment of outbound flight for my booking on 6th April, 2017.

I had called support at around 11 am on 6th April, 2017 the total rescheduling charges would be ~Rs.[protected] and on the same say evening around 5.30 pm i again called the team, Mr. Ankit attended the call. The same amendments was charged ~ Rs. 20, 000.

Sir it was a very bad experience...

Helpful

Found this helpful?

Write a comment

Address: 600061

Website: goibibo

I booked a ticket from Delhi to Chennai for May 1st seeing that it is a "refundable" ticket. Ticket cost was Rs.4, 484. Booking ID is TUA5JKTDU. Now, when I checked with the customer care executive regrading cancellation, I was informed that cancellation charges is Rs.4, 071. I did not give confirmation for cancellation being shocked at the high cancellation charges almost equivalent to ticket fare. I fail to understand then on what basis...

Helpful

Found this helpful?

Write a comment

Address: 831001

Website: Refund and Poor Customer Care

Dear sir,
I am writing you regarding an issue of refund from your reputable company and display o[censored]nprofessional behavior in handling complain regarding it.
1) i booked a flight ticket on 29th of march with booking id - msgi6bymc. I cancelled the ticket on 5th of april. The company promised a guaranteed refund of cancellation amount within an hour else some go-cash would be added to my account or whatever. Today is 14th of...

Helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana, 122018

Website: www.goibibo.com

Goibibo complaint number : [#9429662] Hotels - Cancellation And Refund - Refund Delay
Booking ID – HTLSXWSCNG

This is regarding the refund amount for the above booking id. cancellation was done from my side on 29th march. goibibo status refund initiated from their side on 29th march and it showed refund to be reflected in bank account with in a max of 3 to 5 working days. today is 13th day (9th day if saturdays and...

Helpful

Found this helpful?

2 Comments

Address: 122018

Website: www.goibibo.com

It has been extremely disheartening to see that a travel agent such as goibibo has such poor application services that confirmation of ticket occurs after 8 minutes of the whole process
Due to such delay I booked another ticket from some other travel agent.But god save goibibo, they told me that my ticket was confirmed only after 8 mins.

I was even more saddened to see the most unprofessional customer care support.Even...

Helpful

Found this helpful?

Write a comment

Address: 500026

Website: www.goibibo.com

I write after more than 4 or 5 instances where I tried to make a booking using GoIbibo account (which according to them has Rs5000 as GoCash). Each time, they jack up the prices of the tickets or hotels, then claim to give a discount using what is supposed to be my own "GoCash" and still end up quoting a price about Rs500 to Rs1000 higher than others.

I feel this is unfair, misleading and pure FALSE ADVERTISING. Companies like...

Helpful

Found this helpful?

1 Comment

Address: Chennai, Tamil Nadu, 600001

Website: www.Goibibo.com

HI,

I have booked a Ticket from Chennai to Marthandam on 29.03.2017 .

Initial 3 Transactions are Automatically Cancelled after the Payment tap Opened, Fourth Time Again I tried to Book the Ticket but the Date automatically changed after Booking . I have chosen 31.03.2017, This was my Selection for the Journey but system automatically changed the date to 29.03.2017 Default date as current date . There is an Issue...

Helpful

Found this helpful?

Write a comment

Address: Dhanbad, Jharkhand, 828206

I Roshan Kumar Singh a PhD student was travelling to Rio de Janeiro for research purposes. I had booked my ticket via GoIbibo and I had two layovers at London and SauPolo. But when I came to British Airways counter for checking they said that I cannot travel because for entering London airport I need to have a transit visa and I was not having a transit visa.
Since I booked my ticket via GoIbibo so they should have informed me about...

Helpful

Found this helpful?

1 Comment

Address: 122002

Website: support.goibibo.com

I requested Goibibo representative to refund my amount of Rs 5481 to my recharge Account on 8TH of March 2017. i was informed that it will be done in 8 to 10 days.SR No 1046664 registered . after that i rised couple of times the request for the same till now refund has not been done. iam just getting only default mailers but no resolution. and also iam not able to contact customer support representative .

Please find Attached...

Helpful

Found this helpful?

1 Comment

Address: 110074

Website: www.goibibo.com

Have never faced such an unpleasant experience ever in any website while purchasing air tickets.Had booked a flight on 14th of March 2017 for a roundtrip from Del-Ccu. While making the booking on the app I paid trough net banking and my money was deducted from my account but booking was failed. It was a surprise to me so I called their Customer Service number and spoke to the first agent named Gaurav, this person had no clear justification...

Helpful

Found this helpful?

Write a comment

Address: 411036

Website: IBIBO WEB PVT. LTD.

Hello Team,

Today, I checked my Credit Card Statement of Month of FEB-17 and found two unknown transaction. Thief. Thief. Thief.

25/02/2017 IBIBO WEB PVT. LTD. 2238.00 (Transaction Reference: 085374)
27/02/2017 IBIBO WEB PVT. LTD. 1999.00 (Transaction Reference: 033101)

Surprisingly, for these two transaction I didn't received any alert from HDFC Bank.

I also observed at...

Helpful

5 other people found this review helpful

5 found this helpful

14 Comments

Address: Daman, Daman and Diu, 396210

Website: www.hotelbrighton.com

Dear Sir,

I stayed at Hotel Brighton at Daman. I already sent you my feed back yesterday before leaving the hotel. I have few points pl revert as early as possible:

1) How do you decide any hotel's per day charge ? only looking at hotel photograph ?
2) from our side this hotel is decorated.
3) Room is very small, one family can't stay.
4) bath room is too dirty.
5) shower nob was...

Helpful

Found this helpful?

1 Comment

Address: Mumbai City, Maharashtra, 400031

Website: Delhi

I had booked Hyatt Hampi through a travel agent for a holiday in the month of march (9th-12th Feb).
The issue is I couldn't travel due to personal reasons and I asked my travel agent to cancel my booking and he said to talk to goibibo which I did and was kept on hold for hours. After talking to goibibo I was told to talk to the Hyatt Hampi. After talking to Hyatt hampi they said that only goibibo can cancel the booking and where as...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400033

Website: IBIBO WEB PVT LTD

I have order Pizza (Dominos) from Foodpanda today on 8/3/2017 using Internet Banking Of Rs.752 and money has deducted from my account Union Bank but no order confirmation of the order have came.

But money is deducted from my union bank account [protected] and return my money to my account.

Account Number [protected]
Transaction Date 08/03/2017
Transaction Amount INR 752.00
Transaction...

Helpful

Found this helpful?

Write a comment

Address: Chennai, Tamil Nadu, 600091

Website: Red bus

I tried booking a ticket in red bus on 01-July-2016. I am sure if I didnot make any successful transaction and i did not book any ticket on that day due to lack of availability.
One of my transactions failed stating 'the booked seat is not available'. But I could see the amount has been deducted for the transaction

transaction details: TO TRANSFER
INB IBIBO GROUP PRIVATE LTD
Ref/Cheque No:CCADG1ABS966IG0CGPCZY2...

Helpful

Found this helpful?

Write a comment

Address: Jaipur, Rajasthan, 302019

Website: www.goibibo.com

I booked my bus for ahmdabad from jaipur on 04 feb 2017, but without prior intimation bus operator cancelled the bus and due to this i suffer on the road in mid of night and in very cold weather. I called on go care customer care num and they promised me to refund my money to my account with compansiation causes to me. Its now one month gone i am not getting any refund from them and i called them so many time and they told me they already...

Helpful

Found this helpful?

Write a comment

Address: Chennai, Tamil Nadu, 600096

Website: www.goibibo.com

The refund of my ticket PNR: TZH964PD is pending for more than 45 days.
Also goibibo is not sharing the transaction id for the refund.

The refund has been initiated from the airlines side on Jan19th ans still the money is not yet credited to my account.

I contacted the customer care more than 5 times and they keep on saying they don't have the information.

Please tell me how to escalate...

Helpful

Found this helpful?

Write a comment

Address: Puri, Odisha

The hotel puri located at puri beach, the people there show around 1600 about 2 persons in one room from goibibo and are showing only one room available, but when we call them they are saying we have rooms available but it will cost us 2400 rs., They are showing less prices in goibibo but not making much rooms available so that they can make much money, when we told them that its showing around 1600 in goibibo & ur telling 2400 than the person...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 560069

Website: goibibo.com

I Booked a bus ticket for bangalore to Chennai, no cancellation policy was available at time of booking.

Due to an emergency, I calmed goibibo after 5 mins to cancel the booking, they said no refund as per cancellation policy (which was not mentioned while booking).

I was on a call for 22 minutes and call was disconnected by goibibo as I asked to transfer call to manager.

Worst customer service...

Helpful

Found this helpful?

1 Comment

Address: Hyderabad, Andhra Pradesh

Website: Ibibo.com

I have booked tickets to bhadrachalam through Redbus on 20.01.2017 amounting to rs.8350/-. The tickets were not booked but my bank account was debited. Again I have booked tickets on 22.1.17 and those were booked nd I received confirmation. On approaching the Redbus customer care I have been informed that no booking was done on 20.1.17. Plz refund the amount immediately....

Helpful

Found this helpful?

Write a comment

Ibibo Group / Goibibo Complaints & Reviews

File a complaint to Ibibo Group / Goibibo

Recently resolved complaints

Most useful reviews

Featured stories

Ibibo Group / Goibibo reviews & complaints page 210

Flight rescheduling cheating

Regarding cancellation

Non refund and customer support issue

Booking id htlsxwscng refund not done (goibibo complaint no #9429662)

Poor app service incurred me a loss of 2 flight ticket fare amounting to 12000.

Scam called "goibibo cash"

Journey Date wrongly Booked and GOIBIBO not Accepting the issue PNR -RBN7NJADQY

Bad policy and incomplete information

Money neither refunded to my account nor in my gocash account

Air Tickets

Theft - ibibo Web Pvt. Ltd. Transaction - Revert amount

Brighton(Daman) hotel and service are not Good- Return me Rs 1200

Booking of hotel in Hampi

Ordered pizza but no order confirmation and money deducted from account

Amount debited for invalid transaction

Not refunding money

Refund not yet reflected in account

Hotel Puri , At puri

Customer service and cancellation policy

Redbus booking cancelled but amount not refunded

Ibibo Group / Goibibo Complaints & Reviews

File a complaint to Ibibo Group / Goibibo

Recently resolved complaints

Most useful reviews

Featured stories

Ibibo Group / Goibibo reviews & complaints page 210

Related businesses