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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com
1.8
Updated: Nov 25, 2024
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Ibibo Group / Goibibo reviews & complaints page 221

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J
Jk Gupta 1985
from Gurgaon, Haryana
Feb 18, 2016
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Issue in getting air ticket

Address: Faridabad, Haryana, 121002
Website: www.goibibo.com

My booking id : akefhl9t

booked on : feb. 10, 2016, 11:54 p.M.

My self jayant kumar gupta, i booked a return air ticket from delhi to bang lore via air asia. Flight timing i chose were 16th morning & 17th evening return from bang lore. When i made payment of rs. 9649. Then their was some issue with the site due to which i have to wait for 1 hour to get the confirmation. And when i got confirmation return ticket...
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M
mayur govil
Feb 17, 2016
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Rs 941 charged from my account

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: NA

Hi, Am currently in US and not using my HDFC bank debit card anywhere yest I can see a charge of Rs 941 on 12th Feb. I have no idea what this charge is and what company is this. I have not done any online shopping as well.
Please if someone can help on this matter...
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A
atyam hareesh
Feb 16, 2016
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Regarding my journey

Address: 533106
Website: www.goibibo.com

I booked ticket through goibibo for Dhanunjaya travels.But Without any prior intimation they have changed my bus to kaleswari. The worst part is they have given me last seat in the bus which does not even have a push backrest, armrest, minimum leg space.i had a horrible experience. Moreover, the head room was very little being last seat i wanted to close the AC vent which is not possible.staff behavior was very rude when i asked for change...
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S
satya.itpro3
from Bengaluru, Karnataka
Feb 16, 2016
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Make me fool in hotel booking

Address: 411021
Website: www.goibibo.com

I have booked hotel's room in Shirdi using goibibo. They have listed same hotel (G Square Shirdi) and same room (Double Bed Executive Room AC) twice in their web page. First is normal hotel page which I had used for my bookings and rate was showing Rs 2570 +533 tax = 3113. They were offering 60% discount on base price so net amount payable is: 1561
I made this booking and paid net amount.

To my surprise they also listed...
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A
Akash Amati
from Vijayawada, Andhra Pradesh
Feb 13, 2016
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Not mentioning in the hotel policy and rules about unmarried couples

Address: Gurgaon, Haryana, 122018
Website: Goibibo.com

I have booked a room through the Goibibo App. In the first page of the booking, i have gone through the hotel rules and policy which had no mention about unmarried couples at all and there was only one rule about cancellation policy of the rooms which any rational customer would assume is the policy about how customers can cancel the room they already booked. Right after the Hotel rules and policy, there was the 'book now' option which i...
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A
ashish bhatti
Feb 12, 2016
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Flight refunding not done.

Address: Ludhiana, Punjab, 141008
Website: Goibibo

I had booked airline ticket from goibibo.
It didnt confirm because of some technical issue and they deducted Rs 20313/- from my account.
They said they will refund the whole money in 24-72 hours. But its been 8days i didnt get my money back. I call them everyday, they say it is under process. Such a pathetic service they are giving....
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M
Mazhar V
from Lucknow, Uttar Pradesh
Feb 11, 2016
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Swimming pool facility was not available as per information mentioned on website of goibibo (Under maintenance)

Address: Dahod, Gujarat, 389151
Website: www.goibibo.com

Sir...Please...Please..Help

I have booked the hotel Om tower located at MI Road, Jaipur from 12th to 14th November 2015 from website goibibo.com.

We have 3 booking with following names:

1. Mr.Mazhar Vasanwala (myself)
Booking Id: HTLUHNFG4W & HTLQ685CMQ

2. Ms.Tasneem Khanjiwala (booked with extra bed)
Booking Id: HTLULM9EB2 & HTLYAMY88S

3. Mr. Shabbir...
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P
Pariyaji
from Agra, Uttar Pradesh
Feb 7, 2016
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Gocash

Address: 122015
Website: www.goibibo.com

Thugs, their Gocash scheme is just a vague attempt to get ticket booed through them. Of Rs.2000 Gocash amount offered, they allow you to use only Rs. 230. Don't get trapped thinking you will be able to use Rs.2000 Gocash for the next booking....
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M
Manish_Mukati
Feb 5, 2016
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Goibibo fraud

Address: 411006
Website: www.goibibo.com

I had a horrible experience with goibibo theives, i was try to booked Airline ticket on 25 Jan 2016 .After selecting a flight and on payment screen system thier application stuck and the booking was not completed.Amiunt deducted from my cridt card and right away i raised a complaint to thier customer care and they confirmed me on email that booking wasnot made and amount will refund within 24-48 hrs .But in relaity no amount was refund post...
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A
ayush patni
from Chennai, Tamil Nadu
Feb 3, 2016
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Irresponsible behaviour

Address: Gurgaon, Haryana, 122018
Website: www.ibibo.com

I booked a hotel from goibibo app in chennai, The hotel name is Centre Point, the booking was paid but i was not allowed to check in the hotel.
When i called goibibo customer support number, i got the response very late, they said they resolve the issue in 45 minutes and get me a hotel booking. Dissapointedly i did not get any call for them further, when i called them back there was again no response. The worst part is that all this...
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S
shankar17mech
Feb 2, 2016
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Free cancellation booking not able to cancel the booking

I booked the hotel it shows as free cancellation and after that i tried to cancel the booking it shows refund amount is 0 Rs. Cancellation charges are 100% booking amount. Kindly cancel my booking and refund my amount:6010 Rs. Goibibo is playing like anything.


BOOKING ID: HTLCYBQ9D8...
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R
Rohit Kothari
Feb 1, 2016
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Flight cancelled refund

Address: Chennai, Tamil Nadu, 600096

Hi Consumer Forum

I have booked three flight tickets from Chennai to Pune and Pune to Chennai. My flight got cancelled. Due to heavy rain in Chennai from 3rd to 8 Dec.

Pune to Chennai 6th Dec goair Flight 452 G8MS9HK2
Chennai to Pune 3rd Dec Spicejet Flight 530 NSGW4QQ6F
Chennai to Pune 2nd Dec Indigo Flight 452 N6EG4Y96V


For summary:
I have made 2 tickets:
1....
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S
shankar17mech
Jan 31, 2016
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Cancellation charge on hotel booking cancellation

I booked hotel on 31st jan and i have cancelled on the same day. There is no cancellation charge if cancellatioin done before feb 25th 2016. But they have charged RS.608. Goibibo cancellation policy screen shot attached. Kindly refund the cancellation charge amount:608Rs.

Booking ID: HTL5SJW8CY
Booking Amount Rs. 30979
Cancellation Charges Rs. 608
Refund Amount Rs. 30371...
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A
azad605008
from Bathinda, Punjab
Jan 30, 2016
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Check In denied

Address: Gurgaon, Haryana, 122002
Website: www.goibibo.com

I had booked Bella Vista Resort in Munnar for 2 days 20-22 December 2015 via Goibibo app. The booking was confirmed as HTLS8U4GBR. But to my surprise when I reached there the hotel staff denied checkin as they said they did not receive any payment from Goibibo. Then I called Goibibo customer care and after waiting for over 1 hr and harassment the Goibibo team booked another hotel nearby. I can adjust that. I returned back to Chandigarh and...
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A
ashok03
from Mumbai, Maharashtra
Jan 22, 2016
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Refund amount not received - goibibo

Address: 122018
Website: goibibo.com

Dear Sir/ Madam,

I have booked a bus ticket from Chennai to madurai through GOIBIBO on 03.12.2015 for two passengers. Scheduled time was 04:30 pm. At 3:53 pm i received a message saying that the bus has been cancelled and i will receive my refund. It has been around 50 days and i am yet to receive my refund amount. I didn't contact goibibo in Dec 2015 thinking that my amount would have been credited. But referring my account...
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S
suchendrakumar
from Gurgaon, Haryana
Jan 20, 2016
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Tall Claims - Alternate arrangement in lieu of a cancelled Hotel Booking - HTLFXL2AME

Address: Gurgaon, Haryana
Website: www.goibibo.com

- 07 Jan - I booked a hotel in Goa successfully through GOIBIBO for 23 Jan
- 15 Jan - Hotelier call me and asks to Cancel the booking. He reports an issue with hotel's electricity. I raise a request with goibibo-customer-care (request #1285308)
- 16 Jan - I am given assurance of an UPGRADED alternate accommodation or Cash back by GOIBIBO, I opt for alternate accommodation. GOIBIBO executive asks for 24 hours.
- 17 Jan...
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S
suchendrakumar
from Gurgaon, Haryana
Jan 20, 2016
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Alternate arrangement in lieu of a cancelled Hotel Booking - HTLFXL2AME

Address: Gurgaon, Haryana
Website: www.goibibo.com

- 07 Jan - I booked a hotel in Goa successfully through GOIBIBO for 23 Jan
- 15 Jan - Hotelier call me and asks to Cancel the booking. He reports an issue with hotel's electricity. I raise a request with goibibo-customer-care (Request # 1285308)
- 16 Jan - I am given assurance of an UPGRADED alternate accommodation or Cash back by GOIBIBO, I opt for alternate accommodation. GOIBIBO executive asks for 24 hours.
- 17...
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R
Rajat Bhagat
Jan 20, 2016
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Fake promise goibibo

Address: Gurgaon, Haryana, 560038
Website: www.goibibo.com

I saw "The Camelot Resort" available on 13th Jan for dates 22-26 Jan. Goibibo asked for full payment in advance as only a few rooms were available & the payment was made throught net banking.

Booking was confirmed via email (booking id: HTL7BSSF2V) advising "No need to call us to reconfirm this booking"

I get a call post 17th Jan, with a shock that my booking is not confirmed as hotel is sold out & the representative...
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P
pratik mavani
Jan 20, 2016
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Fraud during refund - ignoring customer follow up

Address: Rajkot, Gujarat, 360005
Website: goibibo.com

This is to inform the GoIbibo management team that I have Lodged an FIR against GoIbibo management team on account for cheating the customers by non deposit of refund amount for more than 15 days, ignoring customer emails, asking customer to send credit card statement and not responding thereafter and most importantly, complete carelessness regarding repeated customer calls and emails.

The concerned people whom have been reported...
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R
Ruma13
from Delhi, Delhi
Jan 18, 2016
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Money

Address: Gurgaon, Haryana, 122001

I did transaction on 7 December 2015 through prindland but my money has been debited from my account and product has not been booked and the transaction no which I received was[protected] PAYUIBIBOWEBPVTLTD. Could you please help me out on this. Regards Ruma...
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