Claimed

IndiGo Complaints & Reviews

www.goindigo.in

2.7

Last updated Oct 30, 2024

Complaints 5623

Resolved

2887

Unresolved

2736

Good news! We have a good connection with the company and they're good at resolving user complaints.

Quick Links

Statistics

Share

Complaints

Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

IndiGo

Complaints recently resolved by IndiGo customer care

View all complaints

Unable to generate travel certificate

travel certificate not issued

indigo airlines non receipt of refund for the pnr no : l2ut2k

Non receipt of Refund for the PNR No : ZL2MJB

Regarding cancellation of flights and then not providing proper solution

Most useful IndiGo reviews

fraud email and job

fake hiring for ground staff

refund money job fraud

fraud by indigo airlines hr rahul sharma

regarding money fraud and fake appointment letter

online fraud in the name of indigo

Featured IndiGo consumer stories

Lost item on flight - urgent assistance required

Recent Indigo fake job

I was waiting for a refund, instead got a confirmation after 11 days!

IndiGo reviews & complaints page 247

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: New Delhi, Delhi, 110064

This is to bring to your notice that I have been a patron of the Go indigo airlines from years now and had been using the services regularly but to my surprise I had faced very reckless handling of my check-in baggage during my international travel from Nepal to India.

My travel details are as under:
Name: Amit Mathur
Date of travel: 16th Oct
Nepal (Kathmandu) – Delhi
Flight No: 6E 32,...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Chennai, Tamil Nadu, 600088

Dear Sir,
My co brother, Mr. Ranjith and my sister in law, Mrs. Lakshmii Ranjith had a confirmed round trip ticket on Indigo Airlines, KOCHI-CHENNAI-KOCHI, being the trip. They were supposed to return to Kochi from Chennai on November 17, 2015, by the 06.20 am flight from Chennai. Detailed Ticket has been attached.Entire Chennai City had been thrown out of gear for the past 3 days due to torrential rains and most roads are flooded...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I was returning back to Mumbai from Delhi on 16th of November, 2015, from the 6:30 flight of Indigo, 6E 183. due to the heavy holiday rush, I got terribly stuck in traffic outside the departure terminal. Indigo customer service help named "Lakshmi" was so so rude that I cannot even put it into words! for the first time ever an airline asked me to put my laptop bag on the weighing scale! when I complained and said that this has never happened...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 380004

Website: Www.goindigo.in

I was traveling from Delhi to Ahmadabad from flight no 6E 157, with my family, the check-in counter girl/lady was behaving so rudely with me regarding I'd for my children. She also taken our boarding passes and kept our luggage on hold and asked us very rudely to go and bring IDs of children. I was also surprised that she was asking birth certificate as photo id???? While traveling from Ahmadabad to Delhi they have allowed me. Why such...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: New Delhi, Delhi, 59803

Website: book.goindigo.in

I am surprised that Indigo charged me extra for personal item. This means you will be unable to transfer to International airlines which has Checkin, Carryon and a personal item. I wasted time, money and effort with the staff at BBI airport in Bhubaneswar to convince this is what the international airlines rules are but had to pay or they were not letting me in. Seriously!...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Chennai, Tamil Nadu, 600031

Website: indigoairlines.in

I am Pooja Jagushte from Bengaluru. At a time when all those in authority and at the helm of affairs are talking anout taking the nation to the next level of advancement, I am pained to report that I have had a very bad experience at the hands o[censored]ntrained and highly irresponsible staff of a very leading airlines, Indigo.
Along with my 6 month old daughter I took Indigo flight no 277 from Bengaluru to Chennai at 19:20pm and reaching...

+2 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 500081

Hi, Booking reference : L6ZBVF This is in regards of my most worst experience with Indigo! So worst that I am trying to reschedule my 2 pre-booked tickets from Hyderabad to Goa and Hyderabad to Delhi to some other flight. And its not only me who is rescheduling, along with me there are 2 others who wants to reschedule after hearing my feedback. I have booked a flight for 7th November 2015, with departure time of 7:45 . I reached...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana, 122001

Website: www.goindigo.com

I travelled by Indigo airlines on 07th Nov to Goa with my wife and infant daughter on PNR ZB9BMG and flight no.6E 341. First since traveling with infant they didn't allow me to do webcheckin.( I booked through make my trip), The flight was delayed but didn't get any information, we reached airport and made to wait for hours with infant. Then on landing in Goa, in night ( 09.30 pm) I found out my one of the suitcases( hard top expensive) is...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana, 302017

I got one call from mob no [protected] and he told me i m calling to indigo airlines and he want to know my account details when i m not giving him details of account he misbehave me and said complaint kyon dalta h jub jawab to dena padega tujhe aur bataana b padega. these lines he said to me and said me amount block kar dunga details dega to paisa milega warna ghumta rahega. this is the way to speak a customer. very shameful mayur...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana, 302017

I send mail for my refund amount to u. one call come to me and want my account no i told him i dont know u r u employee of indigo or not then he misbehave me on call. Then i send u again a mail to misbehaviour. then another call came to me i told him too i dont know u then how can i give my personal account no details. sir, i again request u to dont call me again for this enquiry. again another call come from mob no [protected] and he want...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana, 302017

I complaint to u for give my refund amount of cancellation of ticket, one call came to this mob no [protected] and he want to know my account no i told her i m not give u my account no then he said me that i m talking to indigo airlines. i said her i am not knowing u how i can give u my account no so he misbehave me and he cut the phone. i said him that check your status where u receive the amount of booked ticket, so please credited refund...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana, 302017

Dear sir/madam I availed ticket namely Mayur Kumar Chaudhary booking reference no GBQGND dated 10/10/2015 from Varanasi to Jaipur. But due to some personal reason i cancelled my ticket on 09/10/2015. Ticket was cancelled on same day at varanasi airport and staff of your company said me that refund amount will be send on your account in 07-10 working days, but there is a month to go my refund amount will be not credited in my bank account....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 560076

Website: www.goindigo.in

Hi, I want to share a very bitter and most ridiculous experience with Indigo Airlines, Bangalore which happened in my travel by Indigo 6E 394(Bangalore-Delhi) on 6 Nov 2015. My flight was scheduled to depart at 6:15pm and I reached the Indigo check in counter just 45 mins prior to departure i.e. 5:30pm. There was a long queue at the counter and since I had to check in my luggage, I asked the lady at boarding pass counter to check in...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana, 122010

Website: book.goindigo.in

My self Keshav a=Agarwal and My friend Rajesh Mishra had booked IndiGo Flight 251for Oct 28- with Confirmation #RGEY3B New Delhi DEL to Gauahati GAU 5:35 AM -7:45 AM. We checked in at counter around 4.35 a.m. on 28 Oct 2015 and Mr Gaurav was there. He told us there was 20 kg excess luggage and we would be charged Rs. 250 per kg and we said immediately we would reduce luggage and give to dirver and with 5 to 7 minutes we did this and he...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 560076

Website: book.goindigo.in

Hi, I want to share a very bitterand most ridiculous experience with Indigo Airlines, Bangalore which happened in my travel by Indigo 6E 394(Bangalore-Delhi) on 6 Nov 2015. My flight was scheduled to depart at 6:15pm and I reached the Indigo check in counter just 45 mins prior to departure i.e. 5:30pm. There was a long queue at the counter and since I had to check in my luggage, I asked the lady at boarding pass counter to check in my...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 122002

Website: book.goindigo.in

Hi Indigo Team, ,

Last Friday (30th Oct, 2015) I was travelling from Bangalore to New Delhi, flight No. 6E-122 and PNR No is V7RUKP, I dropped my luggage at baggage check-in counter. When I landed at New Delhi Airport (IGI) and received my luggage in different condition. The side zipper of bag was totally damaged) I don't know what they have done with my bag. Now it totally waste for me. Please find below attached image...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Mumbai City, Maharashtra, 400101

Website: www.goindigo.in

I took a Indigo Flight 6E878 from Mumbai to Bangalore for my workshop. I was carrying a portable amplifier with me for that purpose. The ground staff did not allow me to take in in the cabin baggage. I told them it is expensive and needs to be handled with care. They said they will put fragile sticker and it will be alright. After reaching Bangalore when I got my luggage, to my dismay It was broken. When I contacted the ground staff there...

+6 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 124

Website: book.goindigo.in

Dear Sir, This is to kindly inform you that Self Mr.fekchand naktu Patle booked the ticket of indigo Airlines for date :19/11/2015. from Muscat to Mumbai and ticket been confirmed from your side. As due to urgency self thought of changing the ticket date on 11/11/2015.due to insufficient balance in my card it could not able to processed and result showed decline.hence my plan for travelling changed again to 19/11/2015.accordingly i...

+2 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 395002

Website: book.goindigo.in

I have to travel from Vadodara airport to Delhi airport on 08/11/2015 at 06:55 pm. Airline delay the flight with 25 minutes. So I need alternative because it's their fault not mine they said if you cancel they will pay 914 and i[censored] want alternative then they will charge 3700. So I don't do any thing. I booked my ticket with make my trip so I search on their app on mobile they showing if you cancel they will refund 3083 rs so I insatantly...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: 388001

Website: book.goindigo.in

I had booked an #Indigo flight from New Delhi to Vadodara for journey on 2nd Nov’15. Flight number was 6E 702, to be departed at 5:45 am. I started from my place at 3 am just to catch the flight and be able to attend the office on time. I reached Delhi airport before time; had enough time to do check in from a kiosk at the airport itself; did security check in on time; around 5:15 am. Seat number allotted was 16F. (PNR – TF697U) It...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment