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IndiGo Complaints & Reviews

www.goindigo.in

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Last updated Oct 30, 2024

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Regarding cancellation of flights and then not providing proper solution

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IndiGo reviews & complaints page 251

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On 18th July we family of 4 passengers booked tickets from Bengaluru to Mumbai with PNR. R59ZMV for 5.30 flight. We reached Airport at 4.30am and tried to contact check in counter to take us for boarding since we had already check in through web. But to my surprise the ground staff not in a mood to assist but forced us look for our way to reach boarding gate. While we are at crowded security check there was a call from your staff asking us...

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On 16 July, i traveled from Nerobi to Bombay by Kenyan airlines, it reached with some delay at 17:00 to Bombay, i reached within 45 minutes from international to domestic, enen i reported counter of Indigo at International airport, but they send to me domestic, and i reach 17:45 at domestic airport, and my booked flight was at 19:00 hours PNR XF8HNH, from Bombay to Lucknow. but they have not given me the boarding, and i missed the flight,...

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Address: Faridabad, Haryana

Hi, my flight timing was 8:30 but i reached airport at 8 o clock, however i allready informed many times in the customer services that i will be late 5 or 10 mintes due to non availbility of metro. No one entertained me at the counters and the behaviour was very rude, my ticket amount is 3675 Rs. please move it to next available flight....

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Address: Jaipur, Rajasthan

Dear Sir, I am Akhilesh Jain, travelled with my team member Amit Verma from Goa to jaipur on 11th July 2015. We came from Goa to Mumbai by flight no. - Indigo, 6E-418 Then we catch the another connecting flight no. - Indigo, 6E-217, to reach Jaipur. During the process of Security check – CIA officer forget to put their seal on the tag of one bag. But he checked all our goods under the passing machine Then we went at Indigo flight...

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Address: Gurgaon, Haryana

Dear Sir, On 15th Jul 2015, I was travelling delhi to Mumbai 6E 167. When I got down in Mumbai, I notice that my luggage bag was damaged during transit. The stand near one wheel is missing & it was also reported at Mumbai Airport. The concern person was Miss Irien. Subsequently I also informed about this damage to your call center having ph no[protected]. This mail is being sent to you as per the direction for getting...

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Address: Kamrup Metropolitan, Assam

1. On 15 May I was booking ticket fm guwahati to delhi and back. While processing the payment, payment was declined. On same day in the evening i have booked a ticket from delhi to guwahati only for 09 aug 15 vide pnr GD7V7H and recd a confirmation message for the same. Print out of ticket is attached. On enquiring fm c/care i came to know that my ticket is cancelled and amt adjusted to flt from guwahati to delhi for 05 jul 15 which i have...

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Respected sir, Myself an engineering studying student has booked my ticket in indigo airlines with Reference number is D59CXS.I here by want to file a complaint a file on the indigo airlines for the following reasons: I was on to the counter before 55 min of the departure and one of the staff requested me to take borading pass from an automatic control system and i didnt get in it, which has a waste of my time . I again went to the main...

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Address: Darjeeling, West Bengal

Dear Sir, My wife was travelling from bagdogra to Mumbai with an infant.The PNR number is P3ECML.as per the indigo rules, she was carrying 15kg as checking luggage n 7 kg as hand luggage for herself n the baby each.The hand luggage was made in one bag so that she was carrying a baby.on the ticket counter she requested the staff to submit the hand baggage as well.The manager started arguing that she is over luggage by 10 kg n was forcing...

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Address: New Delhi, Delhi

My wife L.Flora and my daughter J.Margret Dheepa have travelled in 6E 602 flight on 9th July, 2015 from Delhi to Chennai. They have put three bags in luggage at the time of getting Boarding Pass, but two bags only reached Chennai While enquiring the third bag it was told that in the Boarding pass there are two slips only. So one bag must be lying in Delhi. they have assured to trace out the third bag. Next day that is on 19th July, they sent...

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Address: Mumbai City, Maharashtra

I paid the fee for rescheduling my flight as I missed the same on 3rd July, 2015 from Mumbai to BBSR. I did pay 1200 INR cash and 2127 INR through Card. First time the transaction was unsuccessful, followed by a successful one. But my account got Debited twice. When informed about the same to the airline person, she told that the amount will be refunded back to my card. But Still I didn't receive the amount. kindly look into this....

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Address: New Delhi, Delhi

My airway bill number is[protected], I had paid premium charges of rs 2400 approx for a small packet, flight landed at 7.15 pm and its 9.25pm I am still waiting/standing at indigo cargo delivery counter for my small packet to come but still no satisfactory reply from executive, really annoyed with indigo services...

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Address: Kamrup Metropolitan, Assam

I have booked a ticket online through Easemy trip.com . on 22nd June 2015 and subsequently on 29th june I have cancelled the ticket online. The details are as follows. Please confirm me the amount due to me as refund from the traveling agency. Booking Id BET [protected] PNR- 12BN6L Ticket No.- 12BN6L/1-Q5YWTV/1 Fare paid-INR 5449/- The response received from the travelling agy showing inaccurate amount.Perhaps they are showing the cancellation...

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The airport manager not allow the passenger on board even there is an 40 min time for the departure.And the tickets is booked just before 2 hours for the journey because of an emergency And even in that passenger one person was aged person and also was sick from this reason they got 5 min late for the check in time. This is the worst situation had faced by the passenger as well as worst job done by the airline. Thank you for your support...

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Address: New Delhi, Delhi

Hello sir/mam, I am Shikha Singh taken flight of Indigo Airline on 8th of July from Kolkata to Delhi at 5.55.I reached the airport at 5.20 because of huge traffic jam, but the executive didn't supported at all and the lady who is handling customer grievances was misbehaved with me not taken any action on my situation and not even the airline has refunded my ticket fare saying that the you paid is lowest ticket fare which is not refundable...

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Address: Ambala, Haryana

Dear Sir, I have booked 1 ticket for my wife Mrs Chaya Goel through Make my trip.Com from Chandigarh to Mumbai on flight no 6E-483 of INDIGO Airlines under PNR No-RBGEWD for tavel date 19/06/2015, But due to flight delay of more than 2 hours at the fault of Indigo Airlines I got this ticket cancelled But INDIGO Airlines did not refund my full fare. Pl look into the matter & get the full fare refunded by INDIGIO AIRLINES. Thanks. Parveen...

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Address: Hyderabad, Andhra Pradesh

This Complain for Airline Indigo Arbitrary HIGH Cancellation charge on 8th July 2015. I booked ticket with reference XF4TFH, for me, my wife and 3 year daughter for 11 July 2015 from Hyderabad to Kolkata. Today i.e on 8th July I cancelled it well before 48 hours & apart from high cancellation charge 2000 per passenger ( no airline has this much charge ), they further charge 200 each for cancellation processing fees i.e. total 600 more and...

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Address: Bangalore, Karnataka

Hi, I booked return flight tickets from Delhi to Bangalore for the travel date of 16th March. The tickets were booked against Airline PNR G4R8GS on the name of my mother - Gita Prasad. I paid Rs 11, 682 towards the tickets. This ticket was refundable. Pls see attached the E ticket. On March 15th, I approached the airline to change the date of the flight. Asked them to change it from 16th March to 18th March. As per the policy (mentioned...

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Address: Kolkata, West Bengal

Dear Sir, We have made the payment of Rs. 21630.00 against indigo TXN ID No. 5e5d9545f5e46d2c3e9ab22649ca for purchase of return ticket from kolkata to jaipur on.30.06.2015 but in spite of payment we have not received the ticket. on complain for the same we have been assured to get back the money with 7 days against your booking reference No. PY3FMG and K9E2QW. 7 days has already passed but still we have not received the payment. Kindly...

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Address: Chennai, Tamil Nadu

Sir, I tried to book a ticket online. I had completed all the formalities. But at the time of payment some error comes and payment is deduct from my sbi account no [protected] on 03 Jul 15.reference no of Indigo is C3f6f8cd347b[protected] my bank transaction reference is IG0AGZEHC2. Plz solve the problem refund my payment to my account....

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Hello, I am Sunil from Fujairah, UAE.My Booking Reference is B7K5PZ.I wanted to reschedule my flight.For that I called the your people in Dubai.Then they told me to talk to Fujairah person.When I called at 11.43 AM.And the person from other side said me that the authorised person will come at 12.And asked me to call at that time.Then I called at 12.14.He asked me to call me after 20 min. as he will open his laptop.When I called at 12.38...

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