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Nykaa.com Complaints & Reviews

www.nykaa.com
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Updated: Dec 8, 2024
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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Nykaa.com reviews & complaints page 12

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D
Dr Rituparna
from Kolkata, West Bengal
Feb 8, 2022
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Delivered a non working bronson 5 in 1 face massager

Address: Kolkata

I ordered a bronson 5 in 1 face massager of bronson from nykaa..they delivered a non working product but now taking responsibility of return or refund of the product...
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singhayush86
from Bengaluru, Karnataka
Feb 7, 2022
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Revalidate Gift card

Name: Ayush
M: [protected]
I had presented a gift card to a friend who could not use it in time and unfortunately the request for revalidation was rejected with no reason. Point no. 12 in the terms (https://www.nykaa.com/terms-conditions/giftcard) clearly states that it can be done subject to additional checks and I wasn't asked for any reason for not being able to use. The advisor just placed my call on hold and came back saying...
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R
raj dadra
Feb 5, 2022
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Missing part of a product

My order id is NYK[protected]

There was a product “Alan truman atom 510 trimmer” which comes with 4 guide combs but these 4 guide combs were missing from the box n i immediately raised my concern with nykaa customer support on 28th January n i was asked to wait for 24 to 48 hours. And after 48 hours, i was again asked to wait for another 48 hours n even there senior officials are also keep asking to wait but don’t...
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manishvermasilversurfer
from New Delhi, Delhi
Feb 4, 2022
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Return request is not responded to

Address: F 24 green park main, new delhi

Hi I have been trying to return a product from 7 days. I started return request in first 15 minutes of recieving the product. The product WAHL performer cordless clipper is not of good quality and I would like to return the same.

NYK[protected]...
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G
Gana preman
Jan 28, 2022
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Product electronic

Address: Apartment No 10/7AA3

I called nykaa cusyomer care many times to talk about my order...i want to know that is that order will return or refund or not...? but they are not giving a proper answer. they told me everytime to wait 48 hours... their main people call.. but they didnt... please do. something... because... it is abot 4000 rs order......
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G
girl with the grin
Jan 25, 2022
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Replacement scam

I placed an order on Nykaa on 16 Jan for a total of 11 items which was divided into two shipments. I received a damaged product in that package and requested a replacement for it. Nykaa approved my request and a pick up guy from their partnering delivery services Delhivery came on 19 January. Nykaa or Delhivery did not send any clear cut instructions as to what the pick up guy was supposed to pick up. It was my first time and as such I was...
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S
Snowflakes22
Jan 24, 2022
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Nykaa Serial Kisser Lip Balm

Ordered the product on 20th Jan 2022, received an unauthentic product which is green in color and smells like bubblegum instead of the original grape flavor which should've been purple.
It's clearly visible in their product description images that the shade is purple and of grape flavor.
They pitched me some cheap product.
I want either a replacement or a refund.
My request for replacement has already been rejected...
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N
nniki0203
Jan 21, 2022
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I did not get IPO refund.

I applied for nykaa ipo as on 29th October 2021, but I didn't get allotted nykaa' share so in consequence, I am suppose to get my money back but I didn't get back my money and UPI (GPAY) mandate got expired....
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Vrisha karn
Jan 5, 2022
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Transaction failed but money got deducted

Address: Chennai

I have order products of Rs 693 on nykaa yesterday and the amount was deducted from my sbi bank account and I have transferred money from pay tm, i asked nykaa for the money and they are telling we didn't receive the money and to contact paytm or your bank and raise the complaint then I asked with Paytm customer care 24/7 they raised an ticket but didn't respond to me also I asked SBI customer care they told me that you have to ask the third...
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U
UmangGoel
Jan 5, 2022
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Ordered product not received but shows delivered

Recently ordered 3 products worth Rs. 5000 from @nykaafashion @MyNykaa and was truly disappointed when I was delivered only 1 and other 2 also showed delivered but I never got them.

Have not yet received resolution, it was gift to my mom after collecting money this new year. I still have not received any info from customer care even if this is not small amount of money. They should have escalated it as it is not 200 rupees,...
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Shradz123
from Bengaluru, Karnataka
Jan 4, 2022
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Product not received not the refund

I had ordered a dress on 10th December, received on 13th n requested for the replacement on 14th and till Jan 4th 2022 didn't receive the dress. Everyday followed up with support but all they did was create tickets n when I ask what's the update their scripted line is give us 48-72hrs to resolve the issue and it's been 20 days now. I do not want the dress now all I want is my money back for spending huge amount on stupid dress and trusting...
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Aishwariya Jebarani
Jan 3, 2022
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Refund has not come back to my account

Hello sir,
I have returned a product from nykaa and have to get refund of Rs149 from nykaa.
Send the money as soon as possible to my bank account. I have submitted the reference number pl lzzz help me....
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B
Banita Kapoor
Dec 31, 2021
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Where is my product

Address: Palampur

My recent order is very delayed without giving status of the product.. I specialy ordered it for my Birthday 😢 order no. NYK[protected]...
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V
vinita1907
Dec 29, 2021
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I ordered products of 6600 but I received incorrect products

I ordered products of 6600 worth from
Nykaa I ordered for the lipsticks pillow talk medium and nude romance and I received. The products pillow talk and walk of shame which are different from what I ordered and I have raised multiple complaints and also raised on Twitter but they have been rejecting my return request multiple times...
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A
Aishwariya Jebarani
Dec 25, 2021
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Refund did not yet came

Hye,
I have to get refund of Rs.148 from nykaa and please make the amount reflect into my account as soon as possible....
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Udit2595
from Dehradun, Uttarakhand
Dec 25, 2021
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Fake perfume delivered

Address: Online

I am using Versace home pour from past 5 years . This time I ordered it from Nykaa and when I used it I came to know it’s not the authentic product .
Orders on 23 November 2021 .
Recieved on 27 nov .
I want to return the product as it is a fake one ....
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A
Aishwariya Jebarani
Dec 23, 2021
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Refund

Hello,
I have to get refund of Rs 148 on December 20. It has not yet reflected in my bank account. Please kindly check it and refund me soon as soon as possible....
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A
Aishwariya Jebarani
Dec 23, 2021
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Refund did not received yet

Hello,
I have to get refund of Rs 284 on December 20. It has not yet reflected in my bank account. Please kindly check it and refund me soon as soon as possible....
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A
Aishwariya Jebarani
Dec 22, 2021
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Refund not initiated to my bank account.

Hello sir,
I returned the product. I have to get refund of Rs.148 in my bank account which they said it ll reach my bank account by December 20.
Please kindly check it. And make the amount reflect in my account as soon as possible. Thankyou....
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Aishwariya Jebarani
Dec 22, 2021
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Refund not back into account

Hello sir,
I returned the product. I have to get refund of Rs.284 in my bank account which they said it ll reach my bank account by December 20.
Please kindly check it. And make the amount reflect in my account as soon as possible. Thankyou....
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