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Nykaa.com Complaints & Reviews

www.nykaa.com

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Updated: Dec 8, 2024

Complaints 1121

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71

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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Item not delivered yet nor refund processed - NYK-216562703-7937128

Return request cancelled and refund not done

Received damaged product

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fake call on the name of nykaa

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Nykaa.com reviews & complaints page 11

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My order# NYK[protected]. I raised a return request for all the items in the order and they were approved on 31-Mar-22. They have not been picked up till date! I informed the customer care team earlier order that I will be travelling and unavailable from 8-Apr onwards and requested for the items to be return picked up on priority and provide a refund!! They haven’t been picked up till date and I see now on the app, that the return...

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Address: Mapsko Royale Ville, Sector 82, Gurugram - 122004

I ordered 5 items on 27th Mar 2022 and of which 2 items were delivered to me in one package on 29th Mar 2022. The remaining 3 items have not been delivered till date for unknown reasons. The site shows that delivery was attempted but customer (me) got it rescheduled to 30th Mar 2022, which is a blatant lie. Obviously, no delivery attempts were made till date for the 3 pending items and incorrect information has been updated on order history...

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I was supposed to receive a refund from the company Nykaa on 27/03/2022. The amount was Rs 903. But I haven't received any refund yet....

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Address: Sitapur up

Website: Nykaafashion.com

I was order a suit from nykaa Fashion @nykaafashion. I received wrong product then I raised return request . After some time I found request cancelled then i call costume care . No action tacking from @nykaafashion . So pleass help me to return or replace my wrong product. @nykaafashion
My order no. [protected]...

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Kindly look into the matter as it has been already raised at the company Nykaa, Ticket No.: [protected]. Still remains unsolved.
I purchased the product from Nykaa store, Chandigarh, Sec-17 E on 22 Feb.2022 (Invoice attached). On using the product new launch (HUDA Mascara transparent Top coat), it turned my eyelashes grey, was so strongly stick to my eyelashes that it did not remove with face wash, cleanser etc. Finally after so many...

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Ordered on 13th March, till now item not received but Nykaa showing item delivered on 18th March. Neither got response from support team nor from customer service. Poor service from delivery team....

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Very Disappointing experience with NYKAA

Recently I had ordered a few products om Nykaa Man, with order id: NYK[protected] dated 5'th March 2022. The order was delivered by Delhivery partner on 7'th March 2022. The delivery timeline is commendable.

This order has an item Bugatti Patterned Formal Shoe, within 1 day o[censored]se the Leather started getting peeling off & color also started changing. Probably...

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Nykaa had a offer going where in when you buy a lipstick of PAC Cosmetics you get another of your choice free, but that offer wasn't getting applied on the cart and hence on my order. I did mail the company regarding the same and also called it's executives who first denied the existence of the offer. Later on when I sent them screen recording of their app, for a length of 3 days (period the offer was visible on their app), they went down...

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I had purchased 2 hair oils of same brand and one came with a clear tape attached on its pump and one without... So the one with tape leaked on to the rest of the products. Its very evident that they have sent a damaged bottle.
As i have to travel back to uae the day i saw this I did not have time to return the product.. when i raised the complaint they said they can only help if i return this product. Otherwise consider my money...

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Actually I order 2 nykaa foot cream and 1 faces concealer but I got only one nykaa foot cream though I paid for 2 creams...
How can I get another one?? Because I paid for two creams...

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Website: Nykaa.com

The money has already been deducted from my account as from your side have approved and received the money. My bank has requested to deal with nykaa for refund. Will you be initiating a refund for the same? The amount is SGD 202.97. I am attaching successfully payment receipt and order failed details for your reference....

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Address: Delhi

Ordered bowl set and the option for payment is only through online no offline.

As I tried multiple time to call and reach them, the phone number not working.

It's totally fraud and I want my money return and this website need to block or banned .

Need a proper justice for all these fake websites and Google should verify these before posting an advertisement....

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Address: Juhu

They sent me broken face roller massager.The moment i received it i complained about it even though the product was not marked delivered.I created return request..its on hold..whyyyy...

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I had ordered a blouse from Nykaa, and received a lehanga set delivered. Immediately I sent photographs to nykaa customer care email and on help chat. They replied the that they will revert and resolve the query in 24-48 hours. Its been 10 days now I had sent so many emails, tried talking to customer service but no response. Then I tried to return the product stating wrong product is delivered, but they cancelled the return. Then I again...

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Address: Cuttack

For order no.- NYK[protected]
Nykaa sent me a damaged rayban sunglass of value ₹8631. It’s been 10 days since I am contacting their customer support and I have contacted for 100 times now and they are just rejecting my return request again and again saying that all the products has been dispatched correctly. I have received a sunglass which is damaged from the left side even the over box and inner box was damaged. I created...

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Delivery boy not coming to our place for deliver th products instead he was saying because of oned product can't come to your place.
And himself only cancel the order.
Really it gives bad impression about delivery the things...

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I was trying to place an order on Nyka on 19th Jan 2022.
I had an gift card of 250 rs, I added the gift card and made the payment, but order was not placed and Gift card card amount never reverted.
I am trying to reach nykaa so many times, no response till now.
It is worst experience to reach them and get an resolution

I never suggest anyone to use nykaa as there customer service is at worst and customer...

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Website: Nykaa E retail.pvt.LTD

Hello..they call me n tell that day you purchased product there is hidden contest
So your winner of expensive gift
N they took me from 64000 thn I complaint on nykaa support... talk with his executives
After they tell our senior executive contact you...so after 2 days nykaa executive contact me...n tell me that will return your refund..bt there is some refund process fess..n mail me from nykaa mail ID.

I...

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Address: College of nursing medical college and hospital, Gate no 5.near ssb building

I order some products from nykaa and my money was debited on nykaa and bank send me a receipt alredy that transaction successfully done..and in there nykaa app not showing my order and i call many times they refused me ...they say nykaa not recieved my money ..i email I call many times they harassing me that go bank cheacking for this...but I have not a huge time to take this ..i order online becz I save my time and pay online but now I suffer...i...

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Address: Mumbai

Hi Falguni Nayar,

On 6th Feb I have purchased a gift card voucher worth Rs 1000 which was deducted money from GPAY but I didn't receive any confirmation messages from NYKAA and the recipient has not received a gift voucher too.

Last two days I doing followup calls to support team and have explained them again & again for the same issues

Still have not received any update on the same, Your team...

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