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OnePlus India Complaints & Reviews

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Updated: Jan 27, 2025
Complaints 1178
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Bad 😕 It seems that OnePlus India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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E
Eknoor Kaur
from Nawanshahr, Punjab
Oct 29, 2016
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Complaint not attended by one plus

Address: Chandigarh, Punjab, 160055
Website: support@servify.in

Dear sir

I purchased one plus on september, 01. My phone 's gorilla glass is broken what we can see from physical appearance of display. We had written mails, gave you reminders but sorry, we haven't received any positive response. I called your toll free no 10-15 times, only getting assurance that we will get the verification call than only we can do something. But no call has been received by me. I also visited your service...
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R
ramneekarmy
from Delhi, Delhi
Oct 28, 2016
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Defective oneplus 3 phone sent | amazon india (28/10/2016)

Address: New Delhi, Delhi, 110085
Website: oneplusstore.in/support

Hi one plus team,

This mail is in regards to the delivery sent to me by 'amazon india' today i:e 28/10/2016 in evening of one plus 3 (order #[protected].

If this mail is not related to yo then i would request you to forward this mail to concerned department so that of one plus team comes to know about my complaint: -

When i unboxed the product (this evening i:e 28/10/2016) and started...
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D
DeepakMore095
from Mumbai, Maharashtra
Oct 24, 2016
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One plus Two - Display and Charging Problem

Website: oneplusstore.in

Date of complaint to Service Center : 5th Oct, 2016
Request Number : 424376
SRRG No . SRRG[protected]

Problem :
1) Green Spot on Display
2) For complete Charging takes 9 to 10 hrs

I call and send mails to Customer care but no proper action taken yet.

Resolution : Change Display and Charging Set ( Adapter and Cable)
Kindly Advise...
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R
rajakarsh8
from Pune, Maharashtra
Oct 24, 2016
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Mobile Complaint

Address: 122015

Hi
This is my review for One Plus one, it’s still under warranty and going through my worst experience with my smartphone. I bought One plus One Sandstone black, 64 GB IMEI No. is [protected] through Amazon in starting of this year in January, regarding complaint, in a span of just one month phone's headphone jack stopped working I tried many earphones of different companies none of them worked but anyhow I was adjusting because...
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J
Jaikumar Tejwani
from Delhi, Delhi
Oct 22, 2016
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Service - Repair Issue

Address: New Delhi, Delhi, 110065

Dear Officer,

I bought one plus two mobile instrument on 24 November 2015, with extended warranty. (XOOOEPWDFT - IEMI: [protected]).
Recently while I was talking on phone the power went off i.e. the phone switched off automatically. We contacted the service center located in Nehru Place, New Delhi. According to them there is a mother board problem which needs to be changed and they said it is not covered under warranty...
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A
Aashif Ikbal
from Mumbai, Maharashtra
Oct 21, 2016
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Harassment and delay of service beyond months without any authentic reasons

Address: Mumbai City, Maharashtra, 781017
Website: www.servify.in

Hon'ble sir,
I have bought a one plus 3 handset paying rs. 27999 in the month of august, 2016. it had accidental insurance cover for one year under third party scheme of servify pvt. ltd.
In the month of september my phone had an accidental liquid spill and got damaged. as per policy, i claimed for the damage repair. the servify team gave me a mail to provide all details in a document provided by them. i filled up all documents...
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D
divyarlps
from Hyderabad, Telangana
Oct 18, 2016
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Oneplus x mobile phone display repair

Address: Panchkula, Haryana, 134109
Website: NA

I wanted to replace the screen display of my phone. For that, I had called two one plus service centres located in Chandigarh and panchkula. When asked about the cost, I was told 7070 rs by the center in panchkula whereas 8500 rs by the center in chandigarh. When I asked about the reason for the difference in rates by the chandigarh center, they refused to state any reason and gave rude reply that get it done from panchkula then.
br...
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S
SHAURYA RATNA
from Delhi, Delhi
Oct 17, 2016
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Service centre issue

Address: Hyderabad, Andhra Pradesh, 500003
Website: oneplusstore.in

I had given my charger for replacement and it has been over 20 days and they have not yet replaced it. I was told that it would be taking only 7 business days at max, this is a big issue as none of the call centre agents are responding clearly on this matter..
Really disappointed by this kind of one plus service support.
— my job sheet number — srrg[protected]
— complaint number — 412106...
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S
sagarkohli300
from Noida, Uttar Pradesh
Oct 16, 2016
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Mobile damage

Address: 201010
Website: oneplus.net/in/support

Hi,

I bought one plus x mobile phone few months back for INR 17, 000
All of the sudden it stopped working.
.

I showed my phone at service center. They say its a liquid damage and asking for INR 14, 450 to repair when the new one costs 15000 now. I told them it never went into water.
They say it might have been due to moisture and I have to bear the charges.
It is under warrantybr...
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R
rajakarsh8
from Pune, Maharashtra
Oct 7, 2016
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Oneplus one mobile issues

Address: New Delhi, Delhi, 122015

Hi
I bought One plus One Sandstone black, 64 GB IMEI No. is [protected] through Amazon in starting of this year in January, regarding complaint, in a span of just one month phone's headphone jack stopped working i tried many earphones of different companies none of them worked but anyhow i was adjusting because the staff of one plus don't know how they are trained they don't even know how to talk to customers i was literally ignored...
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C
Cheetirala Mahesh
from Delhi, Delhi
Oct 4, 2016
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Worst service for a device under wararnty

Address: Hyderabad, Andhra Pradesh, 500068

My charging cable was damaged and visited the service center as the device is under warranty, service center dint have spares. And the spares should be shipped from bangalore. From past 15 days same status part is not shipped to hyderabad.

My device is under warranty and cable was damaged. Ideally it should get replace immediately, store dint have stock and they should get shipped from bangalore.

Its been 15...
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J
Jagdish Patni
from Delhi, Delhi
Sep 29, 2016
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One plus x it's very wrong brand that i have selected

Address: Dehradun, Uttarakhand, 248002

One plus one or x is very fraud company they are not taking care of customers even their mobile phones are very poor. We can get the better mobile phones or better service in 4000 but they have charged more than 15000 but they are not giving any service.
Once i purchased the mobile its facing the problems from day first so i will not recommend to purchase this phone it is totally wastage of money.
Now my mobile is totally dead...
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P
Pushkar Acrater
Sep 28, 2016
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Display

Address: Ludhiana, Punjab, 141001
Website: oneplus.net/in

Cased id-394441
Imei-[protected]
I purchased a oneplus 3 two months ago
While using the mobile phone the internal display got broken automatically touch is fine not a single scratch on the phone.
Next day visited oneplus authorised service center (70 kms. Far from my residence) they said we will contact with oneplus if it is covered under warranty or not, on next day i called them they said oneplus denied the...
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Y
yazzir
from Delhi, Delhi
Sep 20, 2016
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Oneplus 2, fingerprint problem

Address: Chennai, Tamil Nadu, 600 008
Website: oneplus.net/in/2

Finger print sensor not working, service people saying that litmus paper turns red and uncovered under warranty. So they are not considering about my complaint. But diagnose it under the payment procedure. Finger print sensor rate is around rs 2000. Why they are asking for rs 9500. Spare cost price list they had enclosed in their website also.

Silly technical reason that litmus paper changes red, that may change because of...
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A
Ashutosh Saraf
Sep 19, 2016
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Regarding replacement of permanent solution

Address: 110070
Website: oneplus.net/in

Dear One Plus 2,
My IMEI Number is

[protected]

[protected]

I purchased my mobile and it frequently reboot after 5 minute every time, I have called and visited most of your Service center, they always said to reset and backup with factory settings since this is regular problem of One Plus 2 without repair note or undertaking it . But I fail to understand that rather than using...
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R
RajasekaranDhanavel
from Pune, Maharashtra
Sep 18, 2016
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Motherboard issue.

As i'm still facing hanging & network issue in OnePlus 3 mobile and i sent email to customer care visited Chennai service center yesterday (17-Sep-2016). They told me that mother board issue and need to replace the mother board.

As i purchased OnePlus 3 mobile on 22-Aug-2016 and within month they are asking me change my mother board and use the defective device which is very painful and it hard to acceptable.

And...
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R
Ram Kumar160
from Delhi, Delhi
Sep 16, 2016
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Low quality product

Address: Chennai, Tamil Nadu, 600100
Website: oneplus india

Oneplus mobile which selling their low quality product should be banned to enter India.
Reasons are as follows,
(Low quality product)
1. As even on small fall to the floor surface the mobile display getting crack.

(pathetic service centres)
2. Contacting their service centres is again a nightmare they dont attend your call, you have to go in person after travelling 40 or 50 kms.

(no...
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R
rsraj
from Bengaluru, Karnataka
Sep 15, 2016
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Arrogant and ill informed customer care of Amazon - refusing to refund money for defective product

Address: Bangalore, Karnataka, 560094

I am writing this after undergoing lots of pain whole day today and all the trouble is caused by Amazon.
These companies rain all goodies initially to capture market, once they overcome competition they begin to flex
their muscles! This is my last transaction at Amazon and will never visit this website. Also I am absolutely unhappy
with One plus 3 mobile. After 2 month long research and going through the ratings I...
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Y
yAshu_4_all
Sep 12, 2016
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Oneplus x mobile a chinese product - bogus product

Never ever try a chinese mobile in life. I saw most of the customer are facing and complaining about Hanging issue in One Plus X. It automatically reboot most of the time. I showed it twice in customer service center and what they did only FACTORY RESET. Called twice customer care and they cut the phone. This is how a chinese company treating people in india. Looting the hard earned money.
Never ever try this BOGUS ONE PLUS company....
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B
Bhanuveldi
from Chennai, Tamil Nadu
Sep 10, 2016
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Echo issue in my Oneplus two mobile handset.

Website: oneplus.net/in/support

I have been using One-plus two mobile from past one year, from the day one i am facing echo issuer and oneplus support team is not cosidering my complaint and denying support and my handset is under warranty. Case ID : [CaseID #: 365142] Mobile No : [protected] EMAIl ID : [protected]@gmail.com

they are denying support as it involves 10000 rupees worth of LCD replaceent....
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