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www.shoppersstop.com
1.5
Updated: Dec 5, 2024
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Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 26

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S
sambit235
from Bengaluru, Karnataka
Jun 19, 2016
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Exchange not Provided by Shopper Stop due to flaw in their system

Address: Kolkata, West Bengal, 750091

Hi,
I had purchased few apparel items from Shopper Stop(Forum Mall, Elgen Road, Kolkata) on 11th June 2016. One of the items among them - A T-shirt was purchased for one of my cousins who does not stay in Kolkata . So, it was taken away by my uncle on the same day (who travelled back to BBSR ). Since, we had done a lot of shopping on that day, the bill for the particular T-shirt was misplaced. On receiving the T-shirt, my cousin...
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Asish Bose
Jun 17, 2016
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Customer care is to be renamed "status teller"

Address: 560045
Website: www.shoppersstop.com

I had 13 E-Gift Card given from my Company summing up to ~4000 INR.
I have purchased 6 items from shoppersstop.com on Friday 11th June 2016 .
On Tuesday 14th June 2016 I have enquired with customer care and it was told that 5 items are in Shipment Ready State. I did ask to expedite the delivery of the Shipment Ready items.
But the element of surprise was the item which was not even procured by shoppers stop was delivered...
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shrutiarya
from Noida, Uttar Pradesh
Jun 14, 2016
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Wrong product received & no response from the company since a week

Address: Mumbai City, Maharashtra, 110066
Website: www.shoppersstop.com

I had ordered online from shoppersstop.com for a laptop bag of carlton (order number[protected]. I have not received the product that I had ordered. And the product has been tempered with in terms of product code. A hand written stamp has been affixed displaying the product code. Also the price tag has been tempered with. The price tag on the bag is neither of the product that I had ordered, nor of the product that has actually been delivered...
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somya2102
from Bengaluru, Karnataka
Jun 13, 2016
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Return and refund

Address: Mumbai City, Maharashtra, 560090
Website: ecommerce site

Its is regarding online shopping on shoppersstop.Order ID 02025411
I have been calling shopperstop.com for 2 months but they are not acting according to the promises...I have one product lying for return and refund and another for exchange...but no response since 2 months.I have also mailed them several time but no response.I want the return pick up to be done for a tshirt and exchange for a dress...
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Preet789
from Mumbai, Maharashtra
Jun 11, 2016
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Shoes pasting issue within a month

Address: Mumbai City, Maharashtra, 400064
Website: www.shopperstop.com

This is the first experience of getting irritated with Shopperstop service. I have bought a Shoes of Franco Leone on 25 march 2016 and hardly wore it for 3 to 4 times and I observed that the pasting of the sole started to open. So I reached Malad inorbit to show the problem and They advised me to drop the shoes to send the shoes to delhi to report the issue to Franco leone. And will get it repaired or replaced. However I would say it should...
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kumarnarendra 87
from Delhi, Delhi
Jun 10, 2016
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Eps inr 15198.not received yet

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: pf outsource

Dear sir,

This is regarding my eps amount. Pls find the pf details from below:-

Name:-narendra kumar yadav

Employee id : s37202

Pf account no:- mh/kdv/13484/30073

Form enclosures:- form 19, 10c

Form submitted in pf office :23 october 2015
Claim settled date : 9november 2015

Claim is settled please wait for 45 days for cheques...
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Sharathchandra Deshpande
from Bengaluru, Karnataka
May 29, 2016
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Low quality products

Address: 500081

Hello madem/sir

I have purchased a perfume at shoppers stop Which is inside Inorbit mall. The time when I tested the other one had good fragrance but the one which I purchased had come with a sealed box but inside bottle was opened moreover it was not even sealed properly. The hinge between lid was not even attached properly. The fragrance is just like ponds powder. Which is quite different from the one they have shown. By...
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bhupi30may
from Delhi, Delhi
May 25, 2016
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Wrong watch delivered

Address: New Delhi, Delhi, 110005
Website: www.shoppersstop.com

My order no.:02759184, I ordered a watch with dial color: white clearly mentioned on shoppersstop website under the product specification, but they delivered a grey dial colored watch and am not getting any replacement or refund. customer service team is not responding. have sent them the screen shots and the pics too. To escape the problem they have removed the product from there website but I have all the screen shots to prove that they...
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Khushal_Verma
from Puranpur, Uttar Pradesh
Apr 28, 2016
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Product return money

Address: Bareilly, Uttar Pradesh, 243122
Website: www.shoppersstop.com

I have purchased Men's suit (BlackBerry) along with a shirt with a total of Rs 8750 from Shopperstop.com .
I had size issues and thus I had asked for return. They don't have pickup service from Bareilly, so I had parcel them both items (Suit+Shirt) in a single packet.
They had returned mei 7600 Rupees but after 3 months of struggle of getting remaining 1150 Rs, now they are saying that they had received only 1 item in the packet...
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M
mail.payalsharma
from Noida, Uttar Pradesh
Apr 19, 2016
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No exchange/refund of defective footwear

Address: Ghaziabad, Uttar Pradesh, 201012
Website: www.shoppersstop.com

I bought a Tresmode footwear worth Rs 3000 from Shoppers Stop on 16th March 2016. And within a month, the footwear started getting torned off.. and stitching threads started to show off.. I have not even worn the footwear 10 times. And I am the so called "gold card member' with Shoppers Stop for last 6 years. When I approached the customer service desk, they said that they would talk to Tresmode guys and would let me know.

Yesterday...
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kalyankaranam
from Pune, Maharashtra
Apr 17, 2016
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Jockey inner wear

Address: 560001
Website: www.shoppersstop.com

Hi,

I have ordered 3 jockey inner wear on 29th mar 2016.

Firstly, shoppers stop team delivered only two(2) items instead of three(3).
Secondly, the products delivered are two (2) years old.
Thirdly, ss never realised that they have delivered less products.
Fourthly, instead of solving the issue, the only one answer from call centre is
"products are non ex-changeable and non-refundable.br...
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aditi_27
from Jaipur, Rajasthan
Apr 12, 2016
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Cancelled, wrong delivery of goods and not refunding the amount

Address: Jaipur, Rajasthan, 302001
Website: www.shoppersstop.com

I have made an online purchase on 21 February 2016 for 9 items from shoppers stop online store.Out of which 2 products were delivered of wrong size and 4 products were cancelled from shoppers stop side only on 2 march.
till date i have not received my refund of the products which they have cancelled from their end.
i have called on Customer care several times but every now and then they ask for 2-3 working days, which i have...
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S
Shikha Bhadoria
Apr 7, 2016
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Charged twice the amount from the Debit card

Address: New Delhi, Delhi, 110034

I am a Non-Resident-Indian working in Germany.
In August 2015 I visited my family and bought a bag worth Rupees 2696/- in Shopper's Stop Rajouri Garden, New Delhi (on 18/08/2015) .
At the time of billing there was a small misunderstanding between the cashier-employees regarding small discount on the price of the bag.
It appeared to me that she deducted a wrong amount first and then added it back to charge the corrected...
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Sunil Kumar
from Delhi, Delhi
Apr 4, 2016
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Shoppers stop online fraud

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.shoppersstop.com

I want to purchase some product online through www.shoppersstop.com. Because of some issue the total amount approx inr 4000 i have been deducted from shoppers stop. I shared all the details with the shoppers stop team and now the company bothering me to refund my money. It has been more than 15 days, more than 7 emailed and approx 10-15 times called over phone but none positive reply.

Beware of shoppers stop, it looks as online...
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Garima Verma
from Dehra Dun, Uttarakhand
Apr 4, 2016
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Refund of money

Address: Dehradun, Uttarakhand, 248001

I am Garima Verma, I purchased Cat walk sandals from shoppersstop in feb 2016. But when it delivered the size was not appropropriate so I returned it and request for exchange. After some time the company said they will not exchange instead they refund money. I have submitted my bank details 10 times to them and several times called to customer care but not refund is received till now.

such a big company with who cheated me...
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Kavitha Ausuru
from Delhi, Delhi
Apr 4, 2016
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Refund of excess amount deducted

Address: Hyderabad, Andhra Pradesh, 500072
Website: www.Shoppersstop.com

I have made an online purchase for Rs.4260 and for which i have updated the gift card details which is worth Rs.4000. Rather than deducting Rs.260 from my bank account they have deducted Rs. 4260 from my bank account and also Rs.4000 from the gift cards. This order is placed on March 7, 2016. Till now they are not refunding the amount. Everytime when i call them they are saying that concerned team is working. It is never ending process from...
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ArpitGupta
from Chennai, Tamil Nadu
Mar 28, 2016
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Refund on account of unavailability of product

Address: Bangalore, Karnataka
Website: www.shoppersstop.com

I have purchased 2 products from website on 9th Jan 2016 through gift card. I was expecting to get it delivered by 15th but I got one of them on 21st Jan and then they said that other product is somewhere in different warehouse and they are arranging it.
After chasing them for 1 more month they said that its out of Stock. Then I again chased them for 15 more days and they said we are preparing your card or it is in different department....
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shubhambajoria
from Vellore, Tamil Nadu
Mar 28, 2016
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Received a defective product and no refund issued so far

Address: Varanasi, Uttar Pradesh, 221010
Website: www.shoppersstop.com

I ordered two fast track watches which was not in working condition and the company officials are not giving me refund regarding the same. I have been continuously complaining regarding the same from about a month but each day they are giving some or other excuses.
i ordered the product on 14th feb. 2016 and i received the product on 23rd of feb. 2016. and from 23rd feb. 2016 i have been continuously complaining regarding the same...
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abhishekruhela
from Agra, Uttar Pradesh
Mar 23, 2016
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Incorrect/Incomplete information on products

Address: Mathura, Uttar Pradesh, 281003
Website: Shoppersstop.com

Regarding my order ID 01472638

Hi,

I recently purchased a Casio watch from your shoppersstop site. When I received the order, I realized it is a very heavy watch (Approx. 192 grams). I requested to return this watch, but realized on the customer care that I couldn't replace this watch as per your return policy.

I didn't know the weight and size of this watch as it was not mentioned in your product...
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R
Rumana Bahar
from Bengaluru, Karnataka
Mar 4, 2016
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Order not confirmed but money was deducted!!

Address: 560068
Website: www.shoppersstop.com

I have ordered Tommy Hilfigher watch online. payment was done but the order confirmation details are not yet sent by them. when called then to enquire about the status, they kept on telling that the order is not confirmed. there where did the money go?? it was ordered yesterday Morning and payment was done through CC. please look into this....
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