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www.sundirect.in
3.1
Updated: Mar 21, 2024
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AFTER RECHARGE IMMEDIATE ACTIVATION
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Error- E118-4 reserved smartcard return code.
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Sun Direct reviews & complaints page 39

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U
Unnikrishnan Ramachandran
Apr 5, 2020
Jun 10, 2023
This thread was updated on Jun 10, 2023
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recharge failed - amount deducted

Hi support team,

I have recharged my dth on 5th april 2020, sunday evening around 6:45 pm for monthly plan ₹268.

The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through net banking. Transaction reference no: 13942225. Your phone call support is not responding. Please refund my payment and confirm me. My registered mob no: [protected]....
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C
Chandrashekar R Chandru
Apr 4, 2020
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request to add zee picchar kannada movies

Hi sundirect, We are customer since 2010 and have using 25 connection in my family, everybody wants Zee picchar, if you people are not providing by May, will shift to other network, please help us. even i can also give those 25 connection ID and required details....
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J
Jayalakshmy Vinayakam
Apr 4, 2020
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error code be1

Address: G2 SREERAM APARTMENTS, SREERAM TEMPLE ROAD, TRIPUNITHURA 682301 KERALA

The T V screen shows the message..
"Error bE1". Kindly look into the matter and resolve the problem urgently...
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P
Pg baskaran nair
Apr 3, 2020
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registration number change

Address: Palackal payyavur kannur kerala

Pls add my new number [protected] my sundirect number[protected]...
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R
Ritik Vats
Apr 3, 2020
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no signal on some channels

Address: Panipat, Haryana

All the channels works properly excet few channels some of which are paid and some are free. Like &TV, DD India, News india 18, MH1, 9XM, Enter 10 and much more.
Smart Card No. [protected]
And u can cantact me on- [protected]...
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A
AnjanaTomy
Apr 2, 2020
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recharge got fired and I lost my money

I tried to recharge with ₹277 in sundirect from the portal using the Registered mobile number. I paid the above amount . But what I got is a recharge failure message. So in turn I lost my money.What I expected was Either they should refund the money to bank account or sundirect account. But till now they have done nothing from their side. I tried cally customer care.. But could not connect with them. So now what should I do? I need my refund....
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R
Richu N
Apr 28, 2020
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cut the channel without intimation

They cut channels without intimation. After switching on the TV a particular channel will be there and after sometime the same channel would not be available.
For eg. If I am watching a channel they cut it which is highly unethical.
This has been happened for like 1 month....
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C
Chidghan
from Bengaluru, Karnataka
Mar 31, 2020
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channel selection

Address: Uttara Kannada, Karnataka, 581402

Sund direct dth providers are not giving the right to chose their channels on any one of the platform i cannot add a pack on my own or i can't remove them also they are not giving any kind of options they have made their app but it won't open they made it compulsory to choose the pack they decided and we dont have any kind of freedom to choose trai says that you can add pack as much as you can and drop them according to your choice but there...
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G
G musalayya
Mar 29, 2020
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sun direct amount debited, but "payment failed" status using https://my.sundirect.in/

Address: Beside Bypass, Sri Ramanagar Colony, Vizianagaram, Andhra Pradesh, 535579
Website: my.sundirect.in

I have done payment of rs. 630 (Telugu dpo 2 package basic subscription for 3 months) from my sun direct website via their debit card mode.

Amount debited from my bank account, but recharge not done... I contacted the customer care of sun direct but no response from their end.
My sun direct id number is [protected].
Kindly please look into this issue....
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G
G musalayya
Mar 29, 2020
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sun direct amount debited, but "payment failed" using https://my.sundirect.in/

Address: Beside Bypass, Sri Ramanagar Colony, Vizianagaram, Andhra Pradesh, 535579
Website: my.sundirect.in

I have done payment of rs. 630 (Telugu dpo 2 package basic subscription for 3 months) from my sun direct website via their debit card mode.

Amount debited from my bank account, but recharge not done... I contacted the customer care of sun direct but no response from their end.
My sun direct id number is [protected].
Kindly please look into this issue....
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V
Vikas Wiki
from Bengaluru, Karnataka
Mar 29, 2020
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e32-4 temporarily blocked my card

I have recharged my sun direct on march 29th 2020;till after noon 3 o clock i have not got service of viewing channels.. I have tried to reach customer care and sent mails to sun direct but i have got very poor response... I have not got any reply from them... Such a poor customer service... Pls resolve my problem as soon as possible. My smart card number is[protected] and contact number is [protected]...
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K
Keerthana NarayanaSamy
Mar 29, 2020
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have done recharge but channel not playing

Address: 605754

28.03.2020 my sun direct plan got expired so that i have done 258rs recharge, 30 minute's channels played but suddenly got massage that my sun direct plan expired i got shock. So again i have done 258rs recharge but no use. Next day i have contacted customer care they advised to 258rs recharge so again i have done 258rs recharge my account but no use, also the customer care service not providing proper solutions to customers. They are cheating...
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S
sunusp
Mar 29, 2020
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recharge done for wrong account

Address: Kollam, Kerala, 691009
Website: sundirect.in

I have done sundirect recharge through online payment with my sbi debit card on 28/03/2020 twice in a row for rs. 219/- each. I have recharged on behalf of my aunt smt. Prasannakumari who provided me the smc/ csdn no: [protected] in which the recharge is made. After sometime she called me & said that smc/ csdn no: was wrong & the correct smc/ csdn is [protected]. Please cancel the recharge made on the smc/ csdn no: [protected] & transfer...
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M
MUSIC STATION BY PRASHANTH CHARY
Mar 29, 2020
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zee telugu pack not activated after recharge

I have recharged for sun direct zee telugu and it is not activated yet no response from the customer support number pls help me regarding this my card number [protected] and registered mobile number is [protected]...
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K
Kalan Kariappa
Mar 28, 2020
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channels not active after recharge

Yesterday morning i recharged for rupees 300 till now channels are not active i tried calling customer service they are not responding
The channels are displaying like blank
Few shows e52-32
In this situation what should i do
Only channel number 102 is active
I can't wait for it
This is not a fair
I need to get rid of this problem
I believe that you can help me
Waiting...
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T
tejaspatil26
from Bengaluru, Karnataka
Mar 28, 2020
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transaction success but plan not activated

Address: 586128

I have recharged my home sun direct dth for rs 278/= through sun direct mobile app on dt date 24.03.20 transactions are success but plan not activated.

The details are below.
Card no: [protected]
Transaction id : 12852928

Regarding this i tried to connect customer care number it's not connecting. I have dropped 3 times email but still no response...
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A
AswathyJ
Mar 27, 2020
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activation after online recharge

Address: Aswathybhavanam adinadusouth kattilkadavu p.o karunagappally, Kollam, Kerala, 690542
Website: DTH rechage..

My pack had been expired ...so I recharged it today in online ...but it hasn't activated yet...my card no is..[protected]...
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J
Janagaran V
Mar 27, 2020
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recharge not updating my account balance

Address: Thathanayakkanoor, 624703

I recharged my sun direct account (Smartcard / cdsn no: [protected]) and (Cr-id: cr[protected] for rs. 199 via paytm. Then noticed my balance not updated. So i recharged again for the same amount. While checking my transaction history it shows both recharge. But my account balance remains rs. 1.04. On tv it comes as service not available

Please do needful...
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S
Surulimani
Mar 27, 2020
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failed to load

Address: 24-17-1364/9 jeppu bappal nambiyar compound shanthinagar 4th crossmangalore-2, Dakshina Kannada, Karnataka, 575002

Failed to load ifcp image.(E162-0)...
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N
Naveen Shiny
Mar 27, 2020
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for changing pack

Address: Kovvada annavaran, West Godavari, Andhra Pradesh, 534202

I have recharged tamil dpo pavk of an amount of 329 for 1month on 27th march, via paytm
Please change the pack to telugu dpo
With lockdown in andhra pradesh and no tv to view, it's getting harder to manage to know the news and to keep my children entertainment for sometime in a day.
Please change the pack as soon as possible do the needful
Thank you
Regards,
Meramma....
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