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www.airasia.com
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Updated: Oct 16, 2024
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Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Air Asia reviews & complaints page 26

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A
amafu
from Bengaluru, Karnataka
Nov 18, 2017
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not taking responsibility for expenses due to flight delay of 2.5 hours

I had a flight bangalore-delhi on the 3rd of october that was scheduled for 23.50. Some hours before the flight they informed me of a delay of about 1 hour. I had a connecting flight from delhi to amritsar at 5 in the morning, so that was still alright. However, when i reached the airport i found out that it was futher delay another 20 minutes. Then another 20 minutes.
As a result, we left bangalore at 2.30, which was supposed to...
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K
keyur kasliwal
from Ahmedabad, Gujarat
Nov 15, 2017
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refund not recd after 48 days

Yet not recd refund after 48 days for pnr number xi5inc air asia per pole said they deposited on 6 th but not credited asking rrn number since last one week daily they r telling will provide u soon

Really very pathetic service even no executive called me i all ready filed complained in dgca

Their model officer mr david had talk with me before two days and said will rectify your issue but no result
Even...
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A
ajitairport
from Pune, Maharashtra
Nov 14, 2017
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flights cancelled by the airlines but no alternate itinerary provided

Address: New Delhi, Delhi, 110003

I have booked the ticket with air asia for the journey delhi-vishakhapatnam-delhi. But the said flight was cancelled by the airlines.in this regard, i have made number of emails with the airlines but the issue is still as it was. The complete records of email is attached with this complaint.

Airasia (India) flight 2552
Dec 20-confirmation #oh9h7a
Visakhapatnam vtz
8:35 am
New delhi del
11:05...
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C
Christine Quek
Nov 8, 2017
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messed up my meal orders between two flights

I was travellling on wednesday 8-november-2017 from colombo, sri lanka to kuala lumpur, malaysia on flight airasia46. When i booked my flight it clearly states one meal for the colombo to kl flight, and another meal from kl to melbourne. So imagine my shock look when the air steward on the colombo to kl flight serve me two meals instead of one. Clearly something went wrong or someone has messed up my meal order. I was not happy in the way...
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S
SUSHIL K DAS
from Bhubaneshwar, Odisha
Nov 7, 2017
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my booking no. pfnftc

Sir, i booked the above to return from goa to vishakapatna on 11.11.2017. Now i am receiving sms in my mobile no. [protected], that flight from goa to blr is cancelled. Air asia revised the flight and we, me my wife & two kids shall reach blr in midnight and have to spend the night at blr airport.
I have urgent work and i have to reach vtz on 11.11.2017. Hence please arrange to drop me at vtz on 11.11.17 through any other route. Kindly...
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A
Ankitduggal
from Pune, Maharashtra
Nov 6, 2017
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complaint against my refund

Address: 411047

This is with reference to the flight no. I5 - 736 travelling from pune to delhi on oct 22, 2017 which was re-routed to banglore and was unnecessary delayed at the last minute. The flight was supposed to depart from pune airport at 1:20 am but was delayed for indefinite period of time without giving any genuine reasons for it. When inquired with the team of air asia & other co passengers we came to realise that two flights rushed to bangalore...
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S
sanjeevgaut
from Bengaluru, Karnataka
Nov 6, 2017
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forced to do web check in

Address: 560001
Website: www.airasia.com

I have book ticket from ranchi to bangalore for 08/11/2017 in air asia. I received call today from one of the customer service executive regarding web checkin. The executive forced me to do webcheckin but i refused as i did not have any preference. Lately she started threatening me saying we will see what happens in airport.
I am really worried whether we will get proper seating in the flight or i can travel also.
She told...
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A
Abinash 17
from Beliator, West Bengal
Nov 6, 2017
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atrocious financial behavior and inhuman customer support

Address: Khordha, Odisha, 751012
Website: www.airasia.com

Dear sir/ madam,
This is bring to your kind attention that, i, ms ankita jena booked a flight ticked this morning on 7.25 am, dt 06/11/2017, pnr - klz2xm, through goibibo for air asia. The flight price was reasonable and since all the railway tickets were cancelled for the evening, dt 18th nov from kolkata to bhubaneswar, i thought of taking flight would be an ideal option. But to my mistake, i booked the flight from bhubaneswar to...
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S
sandeep toshniwal
from Bengaluru, Karnataka
Nov 2, 2017
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airasia extra charge for booking seat during boarding pass

Address: Tumkur, Karnataka, 572106

Two days before i comming from kolkata with my family on 30.10.2017 my booking id nf[protected]. When i approached for boarding pass i astonished extra rs 550/- per seat, ie total amount 1650/- was charged from me at ccu airport reciept batch no i5 1to 2500 no 73062. I was not mentioned anywhere during booking in my ticket.
Now my question is if i denied to pay the amount what did you do refuse to give boarding pass to me or cancel...
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P
Pranab Ray
from Kolkata, West Bengal
Oct 31, 2017
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rescheduled flight

I have booked ticket in air asia flight for 18th nov from goa to hyderabad. Departure timing has been postponed[protected] from 17.30pm to 17.55pm by the air line. My entire programme is not matching with the postponement of flight timing.
Hence i appeal to the appropriate department to take care about this and call me in [protected] to help.
No customer care is responding.
Pranab kr ray....
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N
navrosh
from Hyderabad, Telangana
Oct 29, 2017
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comfort kit purchased while booking but not given in flight

Address: 500011
Website: airasia.com

I have purchased my ticket from hyderabad to kualalampur with pnr as : viqgqf for the travel date 27th oct 2017. I had included comfort kit in my ticket and i was charged additional money for the same.. But in flight the staff did not provide the comfort kit to me and asked for the paper confirmation. As the world is moving towards paper less, i did not print it out. I asked them to provide wifi so that i can retrieve the booking details...
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S
Shubhangini Kalra
from Bengaluru, Karnataka
Oct 26, 2017
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rescheduling of flight

I had booked my ticket i5-722 from bangalore to delhi which was supposed to depart at 21:10 and land at 23:50. But i received notification that departure time has been changed to 23:25 and landing time to 02:10 am.
I had booked this flight according to my successive commitments which are clashing with the time. The reason they have mentioned is winter. So that reason must be prevalent at the time they declared this flight.
People...
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C
Carolina Cuny
Oct 17, 2017
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tax refund

Hello,
I am writing in regards to the refund that the airline have to do after the government order reducing airport tariff by 89 per cent applied on july this year to flights from delhi airport.

Booking number upez2k
Booking date: 30 aug 2017
Flying from: new delhi
To: kuala lumpur
Date: wed 04 oct 2017 at 2310 hs.
Passengers: leonardo wortzman
Carolina cuny

Please...
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S
Shradds
from Mughal Sarai, Uttar Pradesh
Oct 17, 2017
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forget personal bag

Address: Kolkata, West Bengal, 700091

I was travelling today morning from del to kolkata flight no 548 and has left one of my belonging can you please help me in getting it it's a small pouch, can anyone get in touch asap, it's a small pouch, mybtravel kit and it's very imp as it's given by a special person, i left it in my seat / seat no 25f. It's grey colour small pouch of size 6"x 4". Would request you to please find it and contact me, as it's really imp it also contains some...
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C
Coutinho Nina
from Kolhapur, Maharashtra
Oct 13, 2017
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flight rescheduled without informing and no refund given

Address: South Goa, Goa, 403714

Dear sir

Good morning... I wish bringing to your attention a very traumatic experience i had with airasia on 23rd sep 2017...

Me and my wife had tailor made a trip to malaysia and singapore, planning and bookings for which had begun back in april 2017.

We had booked ourselves on airasia's flight no. Xt-853 from mumbai to kuala lumpur for the date 23rd sep 2017.. I had made the booking of 2 one...
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N
neelak333
from Kolkata, West Bengal
Oct 12, 2017
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extra charge for booking seat during boarding pass

I flew along with my family on 10/10/2017 booking number elgv9a booking date 04/05/2017. When i approached for boarding pass i astonished extra rs 240/- per seat, ie total amount 1440/- was charged from me at igi airport t3 reciept batch no i5 1to 2500 no 103947. It was not mentioned anywhere during booking or in my ticket.
Now my question is if i denied to pay the amount what did you do refuse to give boarding pass to me or cancel...
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D
Dharampal Singh Jakhar
from Noida, Uttar Pradesh
Oct 10, 2017
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non refund / reimbursement of airport tax amount

Address: New Delhi, Delhi
Website: www.airasia.com

I booked air asia flight bearing booking number jrl9vr on july 12, 2017. Flight no. Are d7 183 (Del to kul), d7 220 (Kul to syd), d7 223 (Syd to kul), d7 182 (Kul to del) for dated 02 aug. 2017 and 07aug.2017. Since i have performed my journey therefore it is requested to refund / reimburse airport tax (Syd-kul) amount of rs. 4820/-as per article 4.3 of terms and conditions of carriage for flights operated by air asia. For reference please...
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J
jyothi reddy. bhimavarapu
from Guntur, Andhra Pradesh
Oct 9, 2017
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refund my ticket amount

Myself v. Venkata satyanarayana i went to jaipur, for return journey i booked two tickets for hyderabad, i enter into airport in time but there is no one in the airport for take care about the boarding pass. I contact there mr rajeev and disha they did not respond for anything.

For their irresponsibility i lost my flight, they told me to travel in the same flight tomorrow. But i cant wait for the long time because i am a bussiness,...
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P
pritam.iiita@gmail.com
Oct 5, 2017
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unprofessional and unacceptable behavior

Address: 560093

Hi,
The kind of behavior one of the staff named "meena" (As per i have asked with another member, she was checking the boarding pass before moving to the bus which takes us to flight) was really ridiculous. Her behavior was totally unprofessional and she was literally shouting on all and showing the behavior as if she wants to dictate and thinking she is doing some charity and we were standing and begging.
We have paid for...
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P
piyush nailwal
from Chennai, Tamil Nadu
Oct 4, 2017
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acknowledgement of cancellation not received which is, required for claiming insurance pending from air asia end from around 1 month.

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.airasia.com

My grieveince is regarding the pending acknowledgement of flight tickets form past one month to which mr. Tahar & mr. Ankur of airasia helpline had told would be taking another 3 days after which the acknowledgement would be of no relevance as the same was required for insurance claim whose deadline ends on 07th oct. 2017.

I, my mother and my father had a flight from delhi to kolkata (Pnr dqt6gr) on 09th sep. 2017 and further...
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