Submit a Complaint
Claimed

ClearTrip Complaints & Reviews

www.cleartrip.com
1
Updated: Oct 15, 2024
Complaints 3046
Resolved
287
Unresolved
2759
So far, so good. ClearTrip is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ClearTrip will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to ClearTrip

Having problems with ClearTrip?

File a complaint and get it resolved by ClearTrip customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
ClearTrip

Recently resolved complaints

View all complaints

Most useful reviews

62
ClearTrip looting Customers on broad daylight with false EZcancel advertising
11
Flight Ticket/Awaiting PNR unable to reach customer car
12
Cleartrip Tatkal scheme for booking flight tickets

Featured stories

Incorrect refund processed
Flight Tickets not confirmed even after payment is done
Fake hotel booking

ClearTrip reviews & complaints page 18

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
akshay0094
Oct 28, 2021
Report
Copy

Payment unsuccessful

I Booked A flight FROM GOA TO NEW Delhi AND THE PAYMENT WAS Deducted without Flight Comfirmation ……I STILL HAVENT GOT MY Refund

TRIP ID[protected]

Booking summary
Goa → New Delhi
Booking amount
Rs. 5, 813

KINDLY REFUND MY AMOUNT...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
K
Kedar Waykul
Oct 28, 2021
Report
Copy

Clear scam

Hello,

I have cancelled my air ticket Mumbai - Goa one-way Trip, Trip ID:[protected] dated on 5th Oct..Almost a month, I have not received refund.

Pls.find attached screenshot. I have raised the complaint, but no clarity received from the team..

If, i will not get a refund, will escalate this to consumer court and media..as this seems a complete fraud/ scam case.

Will now charged...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Toshika Jain
Oct 28, 2021
Report
Copy

Refund not received from clear trip

I booked a hotel which was under free cancellation policy. But after cancellation i haven't received the refund.
Cleartrip id is :[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Samit Kriplani
Oct 26, 2021
Report
Copy

Refund not received in my account

Address: Charkop Kandivali West

Dear Team, I had contacted your team member on customer care number for the refund of my ticket with PNR - GR7TUH, due to cancellation of flight by the Airlines. It was confirmed to me that amount of Rs 20454 has been refunded by the airlines and the same has already been received by your office. My complaint no is 13139711, however I am yet to received the same in my account. Please refund the same to my account on an immediate basis....
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kishorep69
from Thane, Maharashtra
Oct 22, 2021
Resolved
Report
Copy
Resolved

Refund amount not received ( 18,129 /- )

Address: Cleartrip Head Office Address: Unit No 1, Ground Floor, DTC Building, N M Joshi Marg, Delisle Road, Lower Parel (E), Mumbai – 400013.

Dear Consumer Team,

I have a pending refund amount of Rs 18, 129 /- to be received from the Cleartrip team for my cancelled ticket .

Details of my ticket are as follows :

Trip ID :[protected]
PNR details : D5PQKL

The finance team of cleartrip team had informed that they have sent the refund amount through a payout link of "RazorPay " on 08.10.2021, however i had never...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
adarsh270790
from Noida, Uttar Pradesh
Oct 22, 2021
Report
Copy

Hotel Booked Via Clear Trip Denied Check IN

I had booked Country Inn Sahibabad on 19th Oct for today's check-in (22 Oct 2021) however as soon as I reached hotel, they denied check-in claiming that they do not have any reservation under my name and neither any booking is showing with the Trip ID which is mentioned on the voucher I received from Clear Trip.

This is the Scam they are running as I checked Google Reviews, Others are facing the same problem with them.
br...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
N
neeraj kumar bansal
Oct 22, 2021
Report
Copy

Ez Cancel refund not yet

I booked the tickets on 30 sept 2021 and cancelled them on 20th october 2021 .I was also paid EZc ancellation charges on the tickets. But I have not received the refund till date in spite of contact your customer care executive again and again. It shows that your services are very poor and your customer executives are also irresponsible for their duties. Further mail provided fro ezcancel is fake and it is not working This is totally harassment...
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy
J
josephjohnn
from Ernakulam, Kerala
Oct 21, 2021
Report
Copy

Refund fraud by cleartrip

Address: Nedumkallel house ,kaloorkadu p.o,ernkulam district

I have cancelled my cochin Delhi trip on October 9th
Kochi - New Delhi one-way flight -- Trip ID[protected].
I have not received my refund until now

I have contacted the customer care multiple times and still no result ....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
M
mmapkar123
Oct 20, 2021
Report
Copy

Refund of cancelled airline ticket

Address: India

Trip ID[protected]

I have cancelled my airline ticket on 10.10.2021 for my travel pune to chennai. I have received mail confirmation from airline Indigo regarding confirmation of my cancellation and refund amount.

Airline has confirmed the credit of the amount from their end to Cleartrip on 15.10.2021 8 am. I have been following with Cleartrip regarding my cancellation status from past 10 day but they don't...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Anoopvr85
Oct 18, 2021
Report
Copy

Air ticket refund issue(Trip ID 210827518136)

We booked ticket through cleartrip (Kochi - Sharjah one-way flight -- Trip ID[protected] and we recieved receipt & itenary also same time. Amount deducted from my account same time.While reached at airport, we came to know from airline team that issued PNR (OL3HOC)was cancelled due to the non processing of payment to airline from cleartrip. We took new ticket from airport on same time and continued travelling.
We got cancellation...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
girishchhabra1987
from Pune, Maharashtra
Oct 18, 2021
Report
Copy

Flight Refund not received

Date of incident: 8th oct 2021
Trip id :[protected]
Amount charged : 16531
contact number : [protected]

Cleartrip shows failed status of booking

However amount was deducted and as per bank ( ICICI bank), amount was credited in cleartrip account.

Please find below mail communication from icici bank
[protected][protected][protected]
Dear...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
jaisoni
Oct 17, 2021
Jun 20, 2022
This thread was updated on Jun 20, 2022
Report
Copy

ClearTrip looting Customers on broad daylight with false EZcancel advertising

Address: Cleartrip Pvt. Ltd – MUMBAI Unit No. 001, Ground floor, DTC Building, Delisle Road, N.M. Joshi Marg, Lower Parel (E), Maharashtra 400011, India
Website: www.cleartrip.com

During the sale event of Flipkart's big billion day, Cleartrip (A child company of Flipkart) introduced an offer of "EZcancel" which when added along with travel booking (for additional charge), refunds the entire booking amount(as advertised) if cancellation by the customer is done before 72 hours of departure of flight.

I found this advertisement useful, as I was booking a trip which I may need to cancel based on some circumstance,...
Helpful
62 other people found this review helpful
62 found this helpful
2 Comments
Report
Copy
P
pinky1121
Oct 12, 2021
Report
Copy

Non receipt of refund amount on cancelled flight ticket

I had cancelled my flight ticket and the ticket is partly refundable. i have not received my refund yet and also no customer support from clear trip. it has been 9 months and the refund is not issued....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sudhanshu1401
from Patna, Bihar
Oct 12, 2021
Report
Copy

No refund till date

I have booked a flight twice and transaction is done but flight did not book due to some error from their end.
I want my refund as soon as possible.
Trip id:[protected],[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
scrmpd
from Hyderabad, Telangana
Oct 11, 2021
Resolved
Report
Copy
Resolved

Money to be received

Address: F-302, BHARATI ARCADE,KAPRA,HYDERABAD-500062

I have booked a ticket by indigo flight from Hyd to Rajamundry and back on 1-10-21 by round trip paying 17, 348 for self and wife. The ticket was booked on line on 13-09-21 but the same was cancelled on 30.9.21 due to some unavoidable circumstances but so far neither refund status nor amount deposited is confirmed by the cleartrip.
My ticket details:
Trip ID:[protected]
Ms. N Lakshmi
AJKRGM, YK2EHC
AJKRGM,...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kunal4utoday
from Kolkata, West Bengal
Oct 11, 2021
Report
Copy

Not able to cancel my hotel booking

Website: www.cleartrip.com

I booked a hotel for 2 days where I want to check out from the hotel on the very first day . I called up the Cleartrip customer service but there was nobody to attend my call, tried on the website but it says error, this is a cheap business trick where u can book anything within a second but when the customer needs help there is nobody to help him...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sanjyot Patil
Oct 4, 2021
Report
Copy

Flight ticket cancellation refund not received

I booked a round trip ticket (Trip id[protected]for with the EZcancel option amounting Rs 7774, which I cancelled. At the time of cancellation, the refund amount shown was Rs . 6770. However later a refund of only Rs. 585 was done!
I paid extra for the ezcancel option only because it claimed to process full refund in case of cancellation, which did not happen. This is cheating with the customers.
I should be paid full...
Helpful
5 other people found this review helpful
5 found this helpful
Write a comment
Report
Copy
A
Anuj kumar 48
from Delhi, Delhi
Sep 30, 2021
Report
Copy

Refund amt not yet received

Address: Mumbai

I have cancelled air ticket on[protected] from Delhi to Lucknow directly from go air and they have processed refund amt on[protected]. They told us that your agent (clear trip) will refund the money. But I have not yet received my money back.
Trip I’d[protected]
Pls do the needful...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
khajuria.sunil13
Sep 29, 2021
Report
Copy

Discrepancy in name

PNR LTUJY9, british airways flight delhi to Canada vis Heathrow airport for 8th of October 2021.
While booking the ticket, full name including middle name was entered, but ticket shows only first and last name.
Has been complaining to customer care number since 22nd of September 2021, 2nd day of booking. Still ticket with complete name (including middle name) not provided. Every time customer care representative asks for 24...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
skravi56
from Khammam, Telangana
Sep 28, 2021
Report
Copy

Unable to get refund for flight cancelled by Alliance Air, Flight ticket booked through Cleartrip

Flight ticket booked through Cleartrip:
Cleartrip Trip ID:[protected]
Goa → Mumbai, Fri, 17 Sep 2021, by Alliance Air 9I 9658

Traveller : Mr Prashanth Ravichandran, PNR no. JVDP3
Amount paid Rs. 4, 076

The flight was cancelled by the airline at the last moment.
Cleartrip have taken any steps to arrange refund....
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Travelocity
2.5
(12)
Book My Yatra
1
(69)
Akbar Travels
2
(298)