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Food Panda Complaints & Reviews

www.foodpanda.in
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Last updated May 18, 2023
Complaints 945
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Food Panda reviews & complaints page 35

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L
Lavannia Batumanathan
Aug 8, 2018
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customer did not receive the food

Address: 63100
Website: foodpanda

Hello, i ordered my food from boat noodle restaurant in cyberjaya, dpulze through foodpanda but i did not receive my food. I waited for almost 2 hours. I paid through online banking. So my money is already deducted but i did not receive my food. It's 10pm now and the restaurant i ordered is already close. So what should i do now? I need a answer or i would have to take action for this. Thank you....
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A
Aravind Shenoy
from Vellore, Tamil Nadu
Aug 4, 2018
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chat support executive was very rude and seemed to be messing around

Address: 40078
Website: www.foodpanda.in

I had a conversation with sheyral from the chat support at food panda. I am writing this email using the desktop as it is almost impossible to collect the chat data using an app. I have a copy of all the chat data.

Is this the way you talk to customers. They are supposed to know that this kind of authoritative language is not permissible. I am a customer, moreover, i have paid for the food upfront.

I want the...
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K
khawas13
from Delhi, Delhi
Aug 2, 2018
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order id s0wa-ndtg

Address: 110045
Website: www.foodpanda.com

I placed an order from burger king yesterday through foo panda. Biggest mistake i made. I paid for the menu before delivery. It was such a poor service by food panda delivery services. Part of my order items was lost. They brought in such a condition that it seems like they were about to eat it.
I was continuously calling to make sure they will deliver. They were not intending to deliver as it was already showing delivered in food...
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K
Kartik Tamvada
from Bengaluru, Karnataka
Aug 1, 2018
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order history showing fraudulent delivery

Address: 560067
Website: Foodpanda.in

I have ordered from cafesta an order worth 235.52. Through foodpanda on aug 01 2018 at 3.46pm. Payment was done online and order was confirmed. Order history is showing delivered status and support team was unable to contact the delivery person. There was no assurance regarding delivery nor the refund of payment done.

This is pure financial fraud on part of foodpanda....
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Y
Yuvibomrah
from Mumbai, Maharashtra
Jul 30, 2018
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received stale food

Address: 411027

I ordered the food from food panda at Preet Punjabi sending bill no 30994 and received stale food I called the hotel about delivered stale food they answered that you can directly talk to food panda rather than giving any satisfactory answer.
Then I chat with you correspondenet vanisha beig
Intially she asked to share the pics of food and we shared
We got replied by her that there is no pneer left infact paneer was...
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A
aashishkk22
from Delhi, Delhi
Jul 29, 2018
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issue regarding my order that I have received

Address: New Delhi, Delhi, 1100060

Sir i have order 5 butter roti, 5 rumali roti, a half kadhai paneer, but the order took 1hour 20 minutes to deliver the food, and the the rotis are without butter, i raise this issue to the support assistant priyansh tiwari, he was saying that they can issue refund amount only for butter that was not there on rotis. Around half an hour later they said that they can replace only rotis, but my issue is that how can we accept only replacement...
+2 photos
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R
Rohit Dhankhar
from Delhi, Delhi
Jul 27, 2018
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food item received dripping in water

Address: Gautam Buddh Nagar, Uttar Pradesh
Website: Foodpanda app

I received food 1.5 hours late, after that it was soaking in water when i received, when i asked foodpanda to return this order and give me a refund, the chat support lady spoke in ridiculous language.. She tells me to eat whatever food you received as the weather is bad outside and it's raining your food is bound to be dripping in water.. Highly objectionable customer services and ridiculous delivery...
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S
Sanjit-Das
from Bokaro Steel City, Jharkhand
Jul 25, 2018
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fraud payments, falsified service

Address: 560099

Foodpanda is providing falsified status with orders, the company is charging delivery fee as extra on food charges, but the delivery is worst among all other companies.
Customer support is not helping to cancel order and refund.
Order number #y9xx-frva
Food placed before 4 hours is not yet delivered and foodpanda is not canceling the order and forcing to wait.
Chat details :

My order is delayed for...
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V
Venkatesh Kumar Mohan
from Chennai, Tamil Nadu
Jul 24, 2018
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worst services

Address: Chennai, Tamil Nadu

Very very worst services, always declining the orders even after order got confirmed.
I got only apologies more than my orders from food panda.
I order for lunch at 1pm on[protected] order got confirmed and amount has been debited in my account but after sometime they said that order declined then called from food panda taken order to different restaurant but it's also got declined. I waited for my lunch till 3pm but finally...
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K
Krishna mai
from Chennai, Tamil Nadu
Jul 22, 2018
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no proper refund

Address: Hyderabad, Telangana, 500049
Website: Foodpanda.com

We have placed an order after some time we have received an sms stating we had to cancel your order due to some issues and we will refund the amount if deducted. Till date we haven't received the refund it is almost 10 days. Please help in getting the refund. We have already contacted food panda team through chat there is no proper response from them. Need to stop this type of non sense from food panda. They dont have proper data base as...
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S
Sanket Bajoria
from Gurgaon, Haryana
Jul 21, 2018
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no food delivery for more than 2 hrs and they are not cancelling and refunding the amount

Address: Ghaziabad, Uttar Pradesh, 201016

Date of incident -- 21 July 2018
Order number -- x0ji-xx25

Ordered a food over foodpanda, After ordering they have shown that, it will take 95 minutes to deliver. I have asked them to cancel it, but, they told it can't be cancelled. After 95 minutes of waiting they haven't delivered my food. After tha t, they weren't able to track for next 40 mts.
Then, afterwards, they told they are cancelling the...
+1 photos
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S
Sadhik Sonu
from Alampur, Telangana
Jul 20, 2018
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worst service by foodpanda

Address: Hyderabad, Andhra Pradesh
Website: Foodpanda

Worst service by food panda..

I have installed app yesterday and placed an order but unfortunately after payment I have received notification as restaurant canceled my order and I have to wait 7 days for my amount.. This is my first order experience..

When I placed my second order.. Restaurant confirmed my order and amount has been deducted from my account and also received confirmation message as my food is...
+19 photos
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D
dhanasekaarvs
from Bengaluru, Karnataka
Jul 13, 2018
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worst service

Address: Bangalore, Karnataka, 560099
Website: Foodpanda.in

First order(u4sn-kaip) made on 8:15pm. Restaurant accepted order after 45 mins. Order got cancelled. Live chat helped me to place new order(s2pi-4hdv) on 8:51 pm. Got call from foodpanda customer care at 10:00pm. You have two choice either pick new restaurant / cancel order. Worst service. Please don't waste your time. If they are not able to deliver why to wait 30/1hr for confirmation...
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D
Devarshi Thapa
from Noida, Uttar Pradesh
Jul 13, 2018
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delivery of incomplete food items

Address: New Delhi, Delhi, 110075

Food Panda is a cheater. they do not check the orders and deliver incomplete items. to complain immediately, there is only a chat through app. Food panda doesn't bother as they have already received the payment.

while complaining on chat, Food Panda simply delete the chat instead of resolving the problem.

I suggest everyone not to use FP, better you order directly from the restaurant, at least they find solution...
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R
rkg1234
from Delhi, Delhi
Jul 13, 2018
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stealing food

Address: New Delhi, Delhi, 11034
Website: Foodpanda.in

I ordered dal and khamiri roti from Karim on foodpanda app, the delivery guy got me home food chapati and arbi ji sabzi, I told him this is not mine, he told me to talk to foodpanda, no way u can reach them except chat on app, I hanged on the chat for long no solution, he asked me to send pic, sent 3 times he said not received, I asked for Whatsap no or mail I'd, he said I can't share with u, u can't do anything when u have already paid,...
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H
Hela yarteh
Jul 13, 2018
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expired cream product

Address: 00966
Website: Www.pandafood product

Hello Sir
I bought cream yogurt from panda Aziz mall
It is poisonous .
This morning I started to get my break fast when I tested it ..I start vomiting. ..
There are so many spot in the cream and they are black ...so horrible to see .
I felt sad and angry at the same time

It is so bitter tasting ..
I am not ok ..and I fell so sad ..

Please find u way to stop this product...
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S
SibasishSg
from Gurgaon, Haryana
Jul 12, 2018
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not satisfied with the quality of food..

Address: New Delhi, Delhi, 110008
Website: www.foodpanda.in/restaurant/s7af/behrouz-biryani-patel-nagar

Yesterday I ordered for a plate of Dum Gosht Biryani from Behrouz Biryani. The dish which I received, had a very small piece of mutton. No one will say this preparation is a Biryani, to me, it was combination of a small piece of mutton+gravy+rice. No taste of Biryani... quality and quantity were very poor, the only good thing was that I received the hot parcel on time..

My friends, whoever read this post, please never order...
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Aditya Abhas
from Mumbai, Maharashtra
Jul 10, 2018
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not delivering after payment, says refund will take 7-10 days

Website: www.foodpanda.in

I ordered food from FoodPanda. They accepted my payment and after that informed me that the order is cancelled. After contacting customer care, I came to know that they will refund the amount in 7-10 days.

Reply from customer care:
"You will receive a confirmatory email about the refund within 1 working day and the money will be credited to your respective account within 7-10 working days."
"We understand that...
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Pavitra Annadurai
from Bengaluru, Karnataka
Jul 7, 2018
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my order

Address: Bangalore, Karnataka, 560077
Website: Good panda.com

My order yesterday got cancelled but my money has been deducted from my bank account. I couldn't order again because I was scared to pay again. this is not the first time each and every time I order from food panda it happens. I think they are taking the money and rotating for 7 - 10 days and then giving back to us. I want the money to be transferred. And if we contact their customer service they only have chat facility, they are worthless,...
+2 photos
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S
Sreeharijs
from Chandigarh, Chandigarh
Jul 6, 2018
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incorrect order delivered

Address: Chandigarh, Chandigarh

I had ordered one American burger, two chicken maharaja burgers, one chicken crispy burger one large French fries and four chocolate lava cakes from burger point Chandigarh. However I was delivered a veg burger in place of chicken crispy burger. The rest was correct. On contacting the restaurant I was told that nothing can be done about it. There is a differce in value of order however the restaurant is unwilling to do any corrective measure....
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