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Food Panda Complaints & Reviews

www.foodpanda.in
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Last updated May 18, 2023
Complaints 945
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64
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881
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Food Panda reviews & complaints page 37

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A
Abhudai Singh
from Delhi, Delhi
May 6, 2018
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pathetic customer service

Address: 110092
Website: www.foodpanda.in

My order number was u8rp-wftv however not delivered on time. I chased multiple times chased however no proper update. Even i chat with food panda executive on 30th april, 2018 & he said case been escalated & i'll be getting call from senior department by end of day however again no call.
Till now i've sent multiple emails & no call received yet.
Such an useless service & i need this to be escalated higher so that let company...
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S
Shruti Meghare
from Pune, Maharashtra
May 3, 2018
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service by an hotel

Address: Pune, Maharashtra, 411057
Website: www.foodpanda.com

Hi ordered some snacks from the well known hotel having 4.1 stars on foodpanda 1 hours ago... Till now i haven't received my order and just now hotel boy called me saying one of the dish is unavailable and please order something else.

This is very disappointing that order is not getting received on time and on end time they are asking me for replacement...

Please take strict action on this...

I...
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D
Dr Shuchi Dave
from Jaipur, Rajasthan
May 3, 2018
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late delivery of order not good for eat

Address: Jaipur, Rajasthan, 302018
Website: food panda

Dear sir/madam,

Yesterday on 2 may 2018. I give a food order online near to 8.10 pm to gangaur sweet. But they delivered food by 9.30pm till than my kids was upset and food which i received was very cold or not fit to eat. Kindly do me a favour. Due to this my child was so hungry. I made number of calls also to them. We ordered the food which is eatable only if hot. Bhatura was so hard to eat, cold. We were upset and kids...
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A
Adibulbul
from Ahmedabad, Gujarat
May 1, 2018
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late dominos delivery almost one hour and no refund

First of all foodpanda customer team is not updating me for my domino order. And they r not even letting me know abt mh refunds.
Ms. Suchi customer care executive is least bother to answer my quesyions n help me on my issuue

Thanks for choosing domino's, we will deliver your order hot & fresh in 30 minutes.
Order details - amount: rs. 319 | order no. 314 | track your order @ http://bit.ly/1PfGWYl
This...
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H
hemakhemka
from Kolkata, West Bengal
Apr 26, 2018
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from, [email protected]

Address: Kolkata, West Bengal, 700101

Dear foodpanda,
It is sad to seee how vogas and how shameless u people can be.. Yes, wanna know why? Read this email till end..
I, placed my order from just chinese.. And veg dhaba.. Two different orders.. It was raining here in kolkata, (Just raining.. Nothing much) first of all my veg dhaba order got declined and without asking my prefference u placed my order from swad.. Ok, i was waiting.. Then suddenly i seee my all orders...
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K
kumarnkishna
from Coimbatore, Tamil Nadu
Apr 21, 2018
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no delivery after 3 hours of waiting and talking

Address: 560068
Website: www.foodpanda.in

I have ordered food for lunch around 12 pm and after 1 hour when i call delivery guy. He is telling he is busy delivering other orders.. Later than he told us the order was cancelled and re-opened.. After 3 hours he told he is waiting for the food in restaurant... When we call restaurant they replied it was already in 15 mins and it was handed over... I think the delivery executives was hungry and eat all the food... Without delivering......
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A
Akash24101992
from Delhi, Delhi
Apr 21, 2018
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unethical behaviour by your employee and late food delivery

Address: Kolkata, West Bengal
Website: Foodpanda.com

I had ordered from cfc through food panda app. It said it was express delivery, i. E. If not delivered within 45min, 100% cashback of the ordered food. But they cancelled my order automatically after an hour. Then i was told that you would be getting a rs 50 voucher which i outrightly rejected it. They did not clarify about the reason for cancellation. I had to reorder and it took another hour to deliver that order. Guests were present in...
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K
Kadu1987
from Mumbai, Maharashtra
Apr 9, 2018
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wrong order and cold food with different ingredients

Address: 400607

I ordered paneer chilli milli kebab from red chillies thane. Received order after almost an hour food was damn cold. Usually as per all hotels kebab ingredients are minced coated with corn or any other flour and baked in tandoor.

They provided me sweet paneer malai kebab. When i called restaurant guy informed rudely that this is how it is made u do whatever you want.

On complaining to food panda they are also...
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R
ray1992
from Bengaluru, Karnataka
Mar 15, 2018
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food received was stale

Address: 560100

I ordered food from food panda on 15th march 2018 from a restaurant called organic feast. Order id - s5xj-av1l.
Fish curry, roti, rice, salad.

The fish curry was stale and was not consumable at all. The fish was smelling very bad. I raised the issue to food panda but they failed to help me as they were not able to contact the restaurant. They didn't even provide me an alternative meal. Kindly look into this...
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A
Arushi Seth 12345
from Pune, Maharashtra
Mar 15, 2018
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food quality and customer care executive behaviour

Address: 411033
Website: www.foodpanda.com

I have ordered kaju curry and 5 rotis from food panda but the quality of the food was worst and not edible. I contacted food panda for the query but the customer denied to take the request and replace or refund for the order and she closed the chat immediately. Her name was sujata. I haven't got any resolution for the loss of money that i suffered from food panda and she stopped responding to me and she closed the chat. I have attached the...
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E
Ekansh Jatin Khurana
from Noida, Uttar Pradesh
Mar 3, 2018
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half order received second half not received

Address: 122002
Website: foodpanda.com

I ordered 2 kfc zinger meal and 4 pcs hot and crispy but they delivered just 4 pcs hot n cispy and 1 zinger meal and i said i didnt recieve the order they said they will deliver me asap my break was over and they keep calling for my address and i provide the address and then they delivered to me but my break was over that time and i need to wait till my shift is finished then i can able to eat my dinner. Totally patheric services from big...
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M
Manish Parshuramka
from Mumbai, Maharashtra
Feb 24, 2018
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stale food delivered order id u9ly-yooi, late delivery, blame on restaurant

Address: Bangalore, Karnataka, 560076
Website: www.foodpanda.in

On 23/02/2018, i ordered food from foodfanda at around 9.37pm, since my wife was not doing well and wanted me to be with her.

This is regarding, the promised time for delivery was 45 mins (Express delivery).

Till next 1 hour food was not delivered. I did follow up with food panda then the executives woke up, they had looted money from me, time to deliver some stale junk to me. They said xyz guy will come in...
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V
Vidhya Verma
from Noida, Uttar Pradesh
Feb 20, 2018
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refund not received

Address: New Delhi, Delhi
Website: foodpanda.com

I ordered some food and paid online then i received a call from foodpanda that the merchant doesnt have the food at the moment so they cancelled my order and asked me to place another order. They promised me that the refund will be received within 10 days. Its been over a month now when i contact foodpanda chat service they told me there was a error and refund request was not successful twice from foodpanda's end. I am very angry and tired...
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A
Aaruni Sinha
from Delhi, Delhi
Feb 20, 2018
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after confirming the order food was not delivered

Address: New Delhi, Delhi, 110058
Website: www.foodpanda.com

I ordered food late night from food panda with order id : r3er-wnbi.
After one and half hour of wait i initiated a chat with foodpanda and they said they cant update the status as the restaurant was not responding.
Date of the incident: 20/2/2018.

Deepti
Customer support
👍👎
Aruni sinha
Hi
Chat started
Deepti joined the chat
Deepti
Welcome to foodpanda....
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D
Devil_Deivine
from Gurgaon, Haryana
Feb 20, 2018
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atrocious services constantly on five consecutive orders

I have never experienced such unprofessionalism & bad service quality, ever. I'm going to take the time to detail the five consecutive experiences mentioned above.
First: 11th feb'18
Order placed with sf foodestination, for 1combo-2 & 1 cheesy dip at 2227hrs.
Payment of inr164/- made through ewallet.
Order accepted and confirmed by food panda on behalf of the restaurant.
Status: not delivered cause the...
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T
The Amo Secret
from Kharar, Punjab
Feb 12, 2018
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quality and time delay

Address: Mohali, Punjab, 140301
Website: foodpanda.in

Totally wasted my money and time. Worst experience ever i ordered for the first time from foodpanda and they informed that i will receive my order in 45 minutes but unlike other online food delivery services who deliverer within the expected time it took them two hours to deliver it to me and no further info provided until i asked then too. Finally, the food got delivered after two hours and it was all cold and disgusting. My order id is...
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Saravani Sakthivel
from Shimoga, Karnataka
Feb 2, 2018
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I'm complaining about food quality and quantity

Address: Bangalore, Karnataka, 560068

We ordered one family pack and cool drink... They intimated they will deliver within 45 min but they took more than one hour.. When we opened the cover i got shocked that quantity is very less and it is not hot also.. I thought that i wasted my money by ordering in food panda... Kindly reverse my amount to my account for waste food provided by our team...
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S
sweta@jaiswal
from Nagar, Rajasthan
Jan 19, 2018
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food was not properly packed and had messed up

I received my order but when i opened the packet i found it was not properly packed and had been messed up which was not eatable. Packet seemed that someone had opened the packet before delivering the order and therfore i returned the packet. So i want my money back. So i want you to refund my money. By doing so you can be continue with your customer loyalty....
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K
Kiran Kumar Narapuram
from Bengaluru, Karnataka
Jan 7, 2018
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late delivery need refund

Address: 560100
Website: www.foodpanda.in

Hello team,

I am kiran from bangalore a frequent foodpanda customer. Still now it is offering good service but i caught with an incident today which is never expected from foodpanda.
My order id in foodpanda : u2vz-0rhj
I kept my order at 3:10 pm today and they informed that i will receive my order by 3:55 pm. (45 minutes delivery). But i never expected that i couldnt able to get the delivery on time and no further...
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M
Mahak Banka
from Delhi, Delhi
Dec 22, 2017
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i paid the money through my paytm online but the service boy took 250 rs in cash from my mother while delivering the order.

Address: 110059

I ordered from punjabi tadka few minutes back and i paid the amount via paytm before the delivery, but your delivery man took rs250 in cash from me. I have attached a screenshot of my payment of rs247 from my paytm wallet. I want my 250 rs back to my paytm account urgently.
Revert as soon as possible.
This is the phone number of the delivery boy who took money from me
[protected].
Its been a really long time that...
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