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Gaana.com Complaints & Reviews

1.8
Updated: Aug 11, 2024
Complaints 724
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252
Unresolved
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Gaana.com reviews & complaints page 2

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S
Sameer@57
Sep 2, 2023
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Premium subscription

I mistakenly purchased gaana premium subscription of 299 and immediately realised what mistake i had done i tried so much for refund but no luck. They say won't refund but this is not right. This was a mistake....
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Address: FC - 6, Film City, Sector 16A, Noida, Uttar Pradesh 201301

Sir,
My account no. [protected]
I paid ₹299 to gaana app for one year subscription from upi . Upi ref. No.[protected].
But my account show me as a user free,...
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Dear Sir,
Already i had mailed gaana.com and also made several chats with gaana.com regarding that pls provide me the refund of rs 299 as i am not using gaana.com from a year and i dont want to use it they have forcibily deducted through automatic payment i had made several chats but they don't reply my last hopes are with u i want that my rs 299 should be refunded at the earliest as i am in need of it
pls do the needful i...
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Address: at-Udayapur po-Chasagurujang ps-pallahara dist-Angul

Please refund my money of rs 399, because I haven't use ganna app and I have money problem, so please refund my money as soon as possible. I want to cancel my ganna subscription pack and get refund. Please try to understand my problem...
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N
Nazrana perveen
from Patna, Bihar
Jul 22, 2023
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Rs 499 deducted from my account

Address: Shaguna more Behind Satabdi Mall Azim enclave
Website: Gaana.com

Please return the money deducted from my account, otherwise I will file a case again....
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J
Janardhan Gamidi
Jun 15, 2023
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Device Limit Exceeded, Unable to delete devices

I have Gaana premium account, my account reached device limit and when I'm trying to remove my old device, Gaana doesn't support removing the devices, there seems to be some sort of but in their development. I'm not able to remove my old device neither from Android App, nor from web interface.

I have created 4 service tickets on the same issues, the support webpage just shows that the ticket is created but doesn't give any...
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Dr Sonu Rajput
from Greater Noida, Uttar Pradesh
Jun 12, 2023
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Asking for payment for second time

I would like to raise this issue on the behalf of me that I have paid to gaana subscription for 1 years plan but my account has been log out without informed me and now asking for payment for subscription as second time plz resolved my issue I m sending screenshot of payment slip and transaction ID OM2210100051440842749448
Please see the attached documents
Thanks and regards
Dr Sonu rajput...
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Sir/Madam,
I am Pavan Kumar, i have been a gaana plus member since a long time. Today I was renewing my account subscription, but I don't know what happened but when I tried to login a new account was created using my phone number and as I wasn't aware of it, I renewed the subscription.
Kindly transfer my subscription to my original account please... I have my personal music playlist in it and also have earned as much as 20k...
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J
Jacob vijay
May 22, 2023
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Fake subscription

I got an coupon from fireboltt smartwatch, it had coupon for 3 months subscription of premium. Actually they said it is free but they asked ₹1/- for the subscription. Even though I made that subscription, but instead of asking ₹1/-, they asked ₹299/- for the subscription...
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R
Rahul sitaram Gaikwad
May 21, 2023
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Pls paise refund kar dijie 299 account me se kat hue hai

Address: Aurangabad, bajrang nagar, plot no 03

Pls paise refund kar dijie 299 account me se kat hue hai, i dont understand how diduction my account 299 rupes pls refund my money, it is very very important for my work pls give me refund please🙏🙏🙏🙏🙏...
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G
Geo vivin
May 20, 2023
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Not activated my gaana plus

I recharged my account with 299inr.but still it's not activated.

[protected]@gmail.com account user name.

I make ticket /complaints with them but there is no reply. What I want to do, by consumer court or I want to wait 🤔...
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G
Geo vivin
May 20, 2023
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299 inr spend but not renew gaana plus

Address: Padeettakara puthen veedu. Kayamkulam, alappuzha Kerala

I renewed my gaana plus with 299 but it's still not activated and complaint to them via customer care chat. I make ticket also. But still they are not give any reply to me.
So what I want to do? By consumer court or other people's 🤔🤔...
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G
Ganavii
from Bengaluru, Karnataka
May 19, 2023
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Subscription purchased but showing as free user check ASAP

Subscription is not activated it is show as free user though payment is done...
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G
Ganavii
from Bengaluru, Karnataka
May 19, 2023
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Subscription purchased but showing as free user

1year plan was purchased but still it is showing as free user!...
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A
Abhi Madangeri
from Bengaluru, Karnataka
May 18, 2023
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Payment done but not renewed

Payment done for Rs. 299 for a year and also 99 for a month, but still asks for renewal. Multiple tickets raised but no response. There is no option to call customer care too. The chat feature is utterly useless and frustrating. It is clear case of fraud from Gaana.com
Need refund and subscription renewal to happen.
Subscription for 1 Year - Rs 299/-
Purchased on 9 May 2023
Order ID GAANA[protected][protected]Ubr...
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R
rahulgosavi2002@gmail.com
May 18, 2023
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Unable to access content inspite of paid subscription

Inspite of paid subscription, I am unable to access content and previous emails, complaints have had No reply. Pleas help resolve this...
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A
Abhra0000
from Kolkata, West Bengal
May 17, 2023
May 19, 2023
This thread was updated on May 19, 2023
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Amount paid but account not activated

My registered mobile no is [protected] and registered mail id [protected]@gmail.com, my GAANA+ subscription ends on 14th May 2023.

On 17th May 2023 at 12.04 a.m I paid for GAANA+ renewal amount Rs.299.00 and payment was successfully processed vide Order id: GAANAPP_11797169 and TR Id: OM[protected] via PhonPe. But, unfortunately the account is not activated till now.

I contacted you many times to contact...
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R
rjrahultailor004@gmail.com
May 12, 2023
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Coupon redeem issue

Address: 123 Kanchan Vihar Colony
Website: railwire

Py3563h593y3...
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S
Shobhit1396
from Delhi, Delhi
May 10, 2023
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Gaana Plus subscription purchased but still showing as free user

Address: Delhi

Hi,
My registered email ID is [protected]@gmail.com and i have purchased Gaana plus subscription on 6th May'23
Order Id: GAANAPP_11580420 Through Phonepe.
Transaction ID: OM2305061558275444762335
Subscription Id : MSUB_11580420_NDQ5NTk2Ng==
Order Id : GAANAPP_11580420

Please resolve this issue asap....
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S
Shobhit1396
from Delhi, Delhi
May 10, 2023
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Paid for Gaana subscription for 1 year 299 plan but still showing as a free user

Hi,
My registered id is [protected]@gmail.com and i have paid ₹299 for a year subscription for gaana plus.
But it is still showing as a free user.

Order ID: GAANAPP_11580420

The payment was done through Phonepe
Transaction Id : OM2305061558275444762335

Please look into this matter and resolve it asap....
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