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Gaana.com Complaints & Reviews

gaana.com

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Updated: Feb 25, 2025

Complaints 728

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252

Unresolved

476

So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Debited from my SB account

Refund my money 299

Gaana Plus subscription purchased but still showing as free user

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refund and cancellation of gaana plus subscription and cancellation of auto renewal

can't redeem my gaana code

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Auto subscription cancellation and refund - Reg

Gaana.com reviews & complaints page 5

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My subscription was to be renewed on 16th dec. First rs 299 was deducted with transaction ID 17qy8s_rmz8eh on 16th Dec afternoon for the renewal. Soon in the evening another rs 399 was deducted with transaction ID 17qy8s_rmzht3 on the same day. The payemnt is deducted twice so please refund 399 immediately. Have attached both mails for ur reference...

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Dear Sir, I am Sorry for Using Hacks on free fire. I assure you that I will never Use this type of Hacks again on my Free Fire I'd . It's my mistake that I Use Hacks on my Free Fire I'd for that I am really apologize I request you to Unbanned My Device. I shell be very Thankful to You.
I am really very very sorry.😭 I didn't understand what to do now, i love Free Fire, i want to play it sir/mam
Level 70
I'd ([protected]...

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There are these u/m issues that i am facing with gaana.com...

1. My mobile number is[protected] and amount of Rs.299 transaction id through sbi netbanking is[protected]IGAOTMZQD4 dated 05 Dec 2022. fyi 'gaana plus' is not getting activated even after 5 attempts.

2. Though i have paid ₹299/- for one year subscription of gaanaplus:-
- the app keeps saying that i am a free user.
- i am...

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Address: Umbergaon

Website: gaana.com

Dear Sir,
Pl Cancelled my monthly Subscription from gaana.com.
This is my Auto payment, now I don't want this subscription in further.

Regards,
Naresh Machhi - [protected]...

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Address: Singapur

My free fire account is suspend i use hack but i not start any game. I am really sorry for that . Please unsuspend my account and last chance to give . Please help me....

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Address: tssjkishan@gmail.com

Pathetic fraud and false activities I have several times mailed regarding stopping of auto renewal but since last one week they are going to present auto debit every day without my acceptance very uncomfortable and unusual
No single response from the gaana team
It's very unfair No calling no either why this type of apps are entertaining by government
I was unable to stop and also and provided incorrect information for...

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Hello,

I paid for the Gaana+ Global Festive offer yearly subscription on Nov 5th through apple pay auto renewal and my account is still showing as a Free account rather than the subscription account. It's been 3 days I keep sending them an email on "[protected]@gaana.com" requesting to fix this issue but there is no response from them. I would like them to upgrade my account to the yearly offer I paid and make sure the yearly end...

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Hi,

Gaana.com auto-renewed and debited money even if I informed them not to do so. The 'disable auto-renew was not working and I inform Gaana regarding this on [protected]@gaana.com. They didn't give any proper response and deduced money without permission....

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Address: Jagdish Properties Road, Lakshmi vihar new coloney

Sir mera name himanshu h mene gaana app ka rs 1 subscription liya tha us k baad mene us app ko uninstal kr diya us k ak din baad mera account m se rs 299 apne app kad gaye us k baad mne us app ko opne Kiya ki mera pese kese kate then us k baad mera ko pata chala ki us m auto रेनीवाल hota h jis se pese apne ap kat jate h sir please muje mera pese refund krne ki kripya kare muje pese ki sakt jarurat h please sir please...

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My account deducted rs 299 without any permission please refund my amount...

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Please cancel Auto Payment option from my Gaana account . I have financial problem, so don't want to take Gaana subscription anymore. But again and again Autopay Notifications are coming to my phone. As I spoke to PhonePe Customer Care, I learned that Gaana's Customer Care only can stop this Autopay. There is no option to close Autopay on my Gaana Account on App or Website. So please TURN OFF Autopay or Autorenewal from my account as soon...

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I am very poor and i doesn't use gaana application.
Then you make automatically gaana subscription
Please give me refund sir
I am ver unsatisfied with your service...

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Trevor y you have to yyy...

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I got a message of failure of auto debit even though no card was saved. However i still put a request to delete my account. After 2 days i get a sms that amount has been charged amounting to 499. There is no subscription of 499 on gaana though. In addition to that i can still login my account and its showing free user...

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Sir,
I accidentally subscribed gaana subscription but I didn't know. Without notification an amount of 249 /- auto deducted from my account and i astonished what happened.
I should be grateful if you would refund my money back to my account.This money is very important for me.I also cancelled auto renewal option....

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Address: Paras seasons, sector 168, Noida

Gaana plus Subscription got renewed automatically without my permission because 4 days prior to subscription end date.”, I checked and my subscription status was in inactive state then how Rs. 499 money can be debited form the account.
got shocked after seeing my balance deduction mail. I had cancelled it before. And it was showing to “renew now” which means subscription renewal is not active. then How even this can be possible...

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I received a message from canara bank that rs.249has been deducted from my account. I don't want to renew gaana+ anymore. I didn't made my payment through my card.shame on you gaana.Com... Kindly requested to you refund my cash...

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They have specifically mentioned on their site if in the profile it is showing renew now that means subscription is not active and their is no option showing to cancel auto renewal, but still they charged me rs499, why should i buy their worst service for such amount when i can easily access jio saavn or wynk music by airtel. Now when i am demanding return they are not providing it and even not responding well, just forwarding some automatic...

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My gaana account details are
Phone no [protected]
Gaana handle: HotShot_33481887

I am getting the below msg daily through sms.

"Dear Gaana User, attempt to renew your subscription worth Rs.249.00 has failed. We will retry shortly, please maintain sufficient balance. More details here: www.gaana.com/myzone Your bank may apply charges for failed attempts.'

I have already raised request...

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Address: West Bengal

Hello,
TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

Player Name :-sp mithubr...

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