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Ibibo Group / Goibibo Complaints & Reviews

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1.8
Updated: Nov 25, 2024
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Ibibo Group / Goibibo reviews & complaints page 217

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A
Animesh2016
from Bengaluru, Karnataka
Jul 13, 2016
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Cancellation of bus

Address: 560037
Website: www.goibibo.com

I (animesh) have book the ticket for tirupati from bangalore through goibibo.com in manish traveler. as ticket timing was 11 pm (11th july 2016) once i reach the anand rao circle from where the bus will depart but it came i surprise as manish travel person told me that the bus is already departed at 10 pm, when i ask them that the timing is 11 pm they told me to go and talk to ibibo person, you have not book from manish travellers agent.br...
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M
Manoj Chavanke
from Pune, Maharashtra
Jul 11, 2016
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Refund amount

Website: www.goibibo.com

Hello

I have booked tickets for pune-dubai-pune
25th july to 5th aug 2016

I have paid rs. 12, 825/- via net banking

Unfortunately i need to cancel my tickets

Goibibo sent me mail about refund of rs. 3, 570/-

I don't understand why those people deducted rs. 9, 255 from booking amount

I have called to there helpline as well, but the executive...
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M
Monica lordwin
from Mumbai, Maharashtra
Jul 9, 2016
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Refund of ticket amount against cancellation

Address: 400074
Website: www.goibibo.com

I had missed my flight (jet airways) on saturday due to heavy rains and had re-scheduled the same on sun 26-jun, on 25-jun immediately i had booked my ticket in airport at jet airways.
I had requested for refund, however i got a reply from go ibibo as below, i got an bifurcation given for refund was more than the amount of ticket that was booked, ticket booked amount was 11300/- and below bifurcation i recd

Greetings...
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S
shivamthakkar06
Jul 8, 2016
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Totally e cheat fund company

Address: Kolkata, West Bengal, 700001
Website: www.goibibo.com

I had booked a domestic ticket i. e from kolkata to delhi and delhi to kolkata and when i booked this ticket it was shown as refunded ticket.
Somehow my plan got cancelled and i couln't travel and i cancelled the ticket before hand only.
The amount they have refunded me is just rs. 496 out of payment of 7007 and now they are saying that we have deducted this charge and thta charge and all.
My question is then y the hell...
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M
Megha900
from Mumbai, Maharashtra
Jul 3, 2016
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Jet airways Flight ticket cancellation without permission

Address: Lucknow, Uttar Pradesh, 226024
Website: Jet airways and goibibo

I booked a jet airways flight srinagar to delhi and delhi to lko through goibibo. Pnr SDSCDU . Flight no. 9W 604 scheduled on 1st july.when i reached the airport i was told that my flight ticket had been cancelled without any prior notice. And i was forced to buy a new ticket in the same flight at a higher price.both goibibo and jetairways are responsible for my loss and nothing is being done by them...
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P
Piyush_Malhotra
from Basi, Punjab
Jun 28, 2016
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I was cheated by goibibo and indigo which i booked through goibibo

Address: Bangalore, Karnataka
Website: http:m.goibibo.com

This is the worst experience i have ever experienced during online booking of airlines. I booked first time on indigo via goibibo with pnr - fdmv4k on 19th june 2016 for round trip with registered contact no. [protected] (Piyush malhotra) but on 27/06/16 i got a mail at piyush. [protected]@gmail.com regarding add meals before and i was just checking that site and after that what i noticed that my flight is cancelled and out of 7500/-, 4500rs....
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N
Niharika Agrawal Delhi
from Gurgaon, Haryana
Jun 26, 2016
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Incomplete travel information

Address: Gurgaon, Haryana, 122002
Website: www.goibibo.com

Hi,
I was supposed to take the flight yesterday from amsterdam to london (Ba-423) and then london-new delhi (Ai-162). However, when i reached the airport yesterday early morning at 5am to check in for my first flight, i was told by the airline that they can not let me fly since i don't have the requisite transit visa to change flights in london.
I was forced to make another booking on the spot (Since my schengen visa was expiring...
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S
samir.sharma19
from Delhi, Delhi
Jun 24, 2016
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Did not allow to board the flight

Address: Gurgaon, Haryana, 122001
Website: www.goibibo.com

PNR NO : S88R8J & QBFFUQ
Flight NO : SG84 & SG84
Name of Passengers : Gaurav Nagpal, Dev Dutt Sharma, Divpreet Singh, Samir Sharma

We were travelling by spicejet to New Delhi from Bangkok on 20th June night. Our flight was at 5.10 Am. After submitting the luggage and collecting the boarding passes, we asked the lady at the checkin counter who has given us the boarding passes about other formalities. She replied...
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N
Nat123
from Gurgaon, Haryana
Jun 24, 2016
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Harassment

Website: www.goibibo.com

My complaint to the company:


1. I understand that you have a have mentioned that non related couples may not be allowed in some of the hotels while they would be welcomed in others. How would a customer be sure that the hotel he/she is checking into follows what policy?

Don’t you think that it is Go ibibo’s responsibility that before accepting the payment it should make sure that the customer will...
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U
umeshchawlabsp
from Bhopal, Madhya Pradesh
Jun 23, 2016
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After confirming my booking they are now saying we cant provide you room as inventory was not updated

Address: Bilaspur, Chhattisgarh, 495001
Website: www.goibibo.com

Dear sir

i am having 4 bookings in hotel heavans park booked through goibibo.com on 18th june 2016
i received the confirmation voucher immediately saying that your booking is confirmed and there is no need to call hotel for confirmation
now suddenly on 21st june 2016 they mailed me that all those 4 booking they cant provide as “ Hotel Heavens Park, Bilaspur ” has not been updating its inventory which resulted...
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S
Susrita
from Kolkata, West Bengal
Jun 21, 2016
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Transaction failed money deducted but amount not refunded.

Hi,

My money was deducted while booking bus ticket odbus but the amount was not refunded though the transaction was failed. It was booked on 8th june 2016.

Please help in this context.

Details are of the transaction includes:

Transaction date: 08 jun 2016
Description: [protected]-payuibibowebpvtltd
Cheque number:[protected]
Amount deducted: 2, 367.00br...
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S
saurabhinsky
from Gurgaon, Haryana
Jun 19, 2016
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Check in baggage fare Issue

Address: New Delhi, Delhi, 110076
Website: WWW.GOIBIBO.COM

I Booked a FLIGHT Today from SRINAGAR TO CHANDIGARH while booking fare without checkin baggage was different and with baggage was different and i chose fare with baggage by paying full amount but i received email from airline stating it is without check in baggage and i reconfirmed it from goibibo they said it is with baggage but they confirmed from airline and later they said it is without baggage...Now it is complete harassment for me and...
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V
vinee56
from Bengaluru, Karnataka
Jun 16, 2016
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Aborting of ticket without traveler's consent

Address: Gurgaon, Haryana, 122001
Website: www.goibibo.com

I booked a ticket from goibibo on 1june2015 for my travel scheduled on 14nov2015 from delhi to bangalore.

Money was deducted from my account. But ticket was aborted on its own without any information to traveler. A day before date of travel, when i talked to customer_care_team and raised the concern, they tried to sell same flight ticket at more than double price to me (4148 to 9000 rs.).

I had to book instant...
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A
andyg
from Bijawar, Madhya Pradesh
Jun 14, 2016
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Hotel booking confirmed by goibibo but no rooms available

Address: Gurgaon, Haryana, 403713
Website: Goibibo.com

On 16th may booked for two nights at silver oaks coorg through goibibo recived a confirmation also on booking, 4 hours before journey i called the hotel only to be told that there no rooms available, the call centre gave me sub standard options and want be to pay then only which was not possible as i was travelling by train by then

Had to spend more money and time looking for accommodation in coorg...
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R
Romita Raj
from Bengaluru, Karnataka
Jun 14, 2016
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Non refund of flight cancellation amount

Address: 122018
Website: Goibibo.com

I had booked flight from Jaipur to bangalore. The flight was cancelled by the airlines air costa and I was told I will get a full refund.
I have called the call centre 4 times regarding this. They give me different answers every time. Sometimes it's 24-48hrs, 5-7 days and now 44-90 days. Then they say airline has refunded the money but our backend team is working on it.
They won't even give me in written the amount to be refunded...
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V
vishwanathan
from Delhi, Delhi
Jun 13, 2016
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Cancellation of flight ticket non refund

Address: New Delhi, Delhi, 110078

I booked two tickets through goibibo for flight from bangalore to delhi on 7th june 2016 vide pnr ylgvrx. I had to cancel the ticket on[protected] due to dimes of my mother in law.
I used my indian overseas bank debit card. Goibibo charged rs900/ for cancellation in addition to rs3840/ charged by air asia.
The cancellation amount has not yet been credited even after 20 days....
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A
ayufora
Jun 13, 2016
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Booking

Address: Mumbai City, Maharashtra, 400002

Dear Sir,
Sub: BOOKING REF. NO JY4S1 travel Date 22nd April 2016 Mumbai -Rajkot & 2nd May 2016 Rajkot - Mumbai family of 4

I had book my ticketsfor my family through Goibibo on line paying money through ICICI Credit Card for Travel Date from Mumbai to Rajkot on 24th April, 2016 and Return on 2nd May 2016, then I prepone my travel to April 22, 2016 keeping Return date the same, by paying extra RS 12, 000/- through ICICI...
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B
Bangar
from Mumbai, Maharashtra
Jun 13, 2016
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Money refund

Hi Team.

I have tried to book flight tickets from my goibibo mobile app on 13th may
2016 and the transaction was done through kotak mahindra net banking.

The transaction failed and i have raised a case to the kotak support team
as 12780/- was debited from my account but the tickets were not booked.

Today Their manager called me and said that goibibo was received money on
16th...
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V
vibhor1985
from Gurgaon, Haryana
Jun 11, 2016
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Bus ticket

Address: Gurgaon, Haryana, 122018
Website: GOIBIBO ONLINE APP

I have booked a bus from lucknow to delhi and bus no. Was up-75-m-3997 and my pickup point was shaheed path lucknow at 9:15 pm but at the last moment concerned person has told me that the booked bus is not travelling from lucknow to delhi so due to this i have suffered very much because on the next day i have a meeting with my clients for the business purpose but due to this incident i have missed my meeting and i have lost my business opportunity...
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D
davi88
from Mumbai, Maharashtra
Jun 10, 2016
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Refund not received yet

Address: 411028
Website: www.goibibo.com/support

Hi,

Few things I need to make it very clear here.
1. Cancellation was not done by me, it has been processed by GoIbibo executive at the back end.
2. Cancellation policy on the website states "100% refund guaranteed".
3. GoIbibo site showed different amenities at the time of booking and after the confirmation of booking. Like free wifi, complimentary breakfast, and 100% refund on cancellation had been displayed...
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