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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com
1.8
Updated: Nov 25, 2024
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Ibibo Group / Goibibo reviews & complaints page 215

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A
anandskavi
from Surat, Gujarat
Sep 27, 2016
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Payment captured

Address: New Delhi, Delhi, 110091
Website: Payu

I have made payment to airbnb today morning using payu gateway from my bank of india a/c. [protected] at 8:33 am.

The transaction failed but the payment was captured in the account of ibibo web pvt ltd for rs. 45, 851/- which reflects as debited to my bank account.

Kindly look in to the matter to reverse the amount back to my bank account.

Thanks.

Anand....
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M
Mahesh Babu V V
Sep 26, 2016
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Rent paid through PayUMoney has wrongly credited to PAYUIBIBOWEBPVTLTD

Address: 560066
Website: PayUMoney - PAYUIBIBOWEBPVTLTD

Hi,
I pay my Grab House rent 14000 through PayUMoney and this time I tried the secure browser option to pay the money. Instead of crediting the rent to CRYPTOPY TECHNOLOGIES PRIVATE LIMITED through PayUMoney it has credited the money to PAYUIBIBOWEBPVTLTD. I am still wondering why the money has got credited to IBIBO though I did the transaction from PayUMoney website. Can you please process the refund as I haven't availed any services...
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S
sandeep59
from Pune, Maharashtra
Sep 26, 2016
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Hotel booking in a violent area of mumbai

Address: New Delhi, Delhi, 122002
Website: www.goibibo.com

I am from delhi and was checking hotels to stay in mumbai.I had trust in goibibo thatswhy I did booking for two rooms .But when I arrived I found the area very religiously voilent, hotel condition were very poor, the area is dongri now I think you have understood by name of the area.

Worst thing is I was with my whole family to stay there. There was no description about the rooms, images of the rooms shown on the app were totally...
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R
RohanRJ
from Bhusawal, Maharashtra
Sep 25, 2016
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Email id disconnected

Address: 416001

Heeeeeeeeeeyyyyyyyyyyyyyyyyy IBIBO kindly cheack and do its needfullPlz re active my email id my personal data has been lost so plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz...⇄
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M
Mohd78422
Sep 23, 2016
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Hotel booking cancellation but refund not credited after 7 days.

Respected sir
I have booked a hotel in delhi on 14/09/2016 with bookind id htlwutu3zm and the same is cancelled by me but i have not received the refund in my account after 7 days. When i contacted the ibibo care all the time they reply that money has been sent from their end u contact to ur bank when i contacted the bank they replied they have not received the refund and also in my ibibo account refund queued is showing.
Please...
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A
Anuj Gadre
from Delhi, Delhi
Sep 22, 2016
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Delayed instructions sent by goibibo to my bank

Address: Indore, Madhya Pradesh, 452010
Website: www.goibibo.com

#booking id: htlet63hkz...
Before the above mentioned booking id i was a regular and loyal customer of goibibo... But the way you have taken your services at such a lower level... I have now decided not only to stop using your site but also decided to make others aware of the issue i faced and will educate and promote around 1000+ people in my group (Friends/office mates & whats app group) not to use your services...

I...
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Goldy Arora
from Mumbai, Maharashtra
Sep 21, 2016
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Complaint about hotel

Address: Visakhapatnam, Andhra Pradesh, 530016
Website: Goibibo.com

I booked a hotel via goibibo named sai priya beach resorts. The moment i check in the staff says that there is no room available and u have to upgrade the room by paying more amount. After requesting he gave me room no. 201 where the construction work is going on upper floor and there is lots and lots of disturbance and there is a wiring problem in room when u put the charger in plug there is sparking sound. When i complain for same there...
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V
vinner25
Sep 20, 2016
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Airline ticket harassment

Website: GoIbibo.com

Very disgusting experience with GoIbibo. I booked flight tickets Shanghai to Delhi from Goibibo for 28sep, 16 to 9oct, 16.
First you confirmed my tickets with the following itinerary:
Shanghai - Bangkok (9:40PM - china easter)
Bangkok- Delhi (8:40AM - Jet airways)
And same flights for Return.

Then after two days you rescheduled my departure flight from Shanghai with Shanghai Airlines citing some...
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A
anjansid
from New Delhi, Delhi
Sep 15, 2016
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Mis-advertising and misbehave

Address: 110029
Website: www.goibibo.com

On 17th august 2016, i got a promotional email from goibibo which says i will get rs.1200 cashback when i book ticket through their mobile app and make payment with sbi credit card. The offer was available for only that day between 2pm to 10pm. I checked the offer detail page: https://www.goibibo.com/offers/gokarde-wed/ and found i satisfy all conditions and hence booked 2 domestic tickets from dibrugarh to new delhi. It was a multi flight...
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P
pk170
from Delhi, Delhi
Sep 10, 2016
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Regarding the refund of the unbooked ticket

Address: Gurgaon, Haryana, 122018
Website: goibibo

Sir,
I was trying to book a flight ticket on 26th of august but the money was debited and the ticket was not confirmed. So i called them, they said that the money had been sent back from their side and would be refunded in 48 to 72 hours by the bank but it still hasn't. Now my call doesn't connect to Goibibo helpline no. as they ask for the mobile no. that was used for booking and they that " there is no booking from this mobile...
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R
rahunair
from Delhi, Delhi
Sep 7, 2016
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The rooms not booked even after confirmation and payment.

Address: 122001
Website: www.goibibo.com

I booked a room in Coorg for 2 night stay from 3rd to 5th sep 2016 through Goibibo. The website has confirmed the booking and received payment. A day before the journry, the customer care of Goibibo has contacted and asked to confirm another hotel as the former one has some issues. Even after confirming the same, they haven't made the booking. As we reached the hotel, we found out the same. Goibibo asked us to wait 10 mins and that went about...
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B
BRIJESH NANAVATI
Sep 6, 2016
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Baggage allowance

Extra student baggage allowance"
Pnr: rlgpdz
As per my conversation with mr tushar chawla (Goibibo representative), i was assured of extra baggage allowance on student visa, after he confirmed that with etihad airlines. I asked him to send a mail confirming the extra baggage allowance but he told me that there's no need for a mail because the conversation is recorded and i can ask goibibo to check the recordings if there's any...
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A
AdityaSaraogi
from Pune, Maharashtra
Sep 5, 2016
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Cashback not received even after 80 days of booking

Address: Gurgaon, Haryana, 411057
Website: www.goibibo.com

This is regarding cashback which was supposed to reflect into my sbi card within 60 days of my booking. And i made this booking on 21 st june. I am calling goibibo team again and again and they are repeating the same thing that they are not getting any response from their finance team. I, therefore, request you to look into this issue and escalate this as soon as possible....
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P
Pravin Bawankule
from Mumbai, Maharashtra
Sep 4, 2016
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Refund on cancellation of Airline Ticket

Address: Mumbai City, Maharashtra, 400013

Dear Goibibo,
I did a booking from Goibibo yesterday for 4 passengers “PNR No: JGXIMO” from Mangalore to Mumbai Flight dated 3rd October, it was a mistake in date since i particularly remember i had selected 24th October, and your app does not give an option to review booking before confirming payment, which is a feedback and can be incorporated in your app.

Now I have an option to either reschedule it or cancel...
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P
patharenewyork
from Bengaluru, Karnataka
Aug 29, 2016
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Price mismatched - fraud

Address: Rangareddy, Andhra Pradesh, 500018
Website: hgthfr

Hi guys

Please do not book anything with this site. They are running a full fledge scan as they show a lower price stating inclusive all taxes and then when you want to confirm the booking the price just shoots up to over 2000 inr and when we spoke to their csm team they want us to send a email with screen shorts which we did and no response as promised by their floor manager. Contact them after 4 hours and one csm called pankaj...
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A
Arybhatt
from Etawah, Uttar Pradesh
Aug 28, 2016
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Full refund of my flight tickets

Address: New Delhi, Delhi, 121003
Website: Goibibo.com

I booked a ticket from Tirupati to Delhi via Ibibo. Since there is no direct flight between said destination so they gave me connecting flight from tirupati to hyderabad and hyderabad to Delhi.


I booked these tickets a fortnight back but suddenly yesterday I got a call from trujet stating their flight has been cancelled. Trujet gave me an alternative option but they wasn't working for me. So I opted refund. I called...
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V
Vrmurthy Garimella
from Visakhapatnam, Andhra Pradesh
Aug 23, 2016
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Non receipt of ticket confirmation from air india

Address: Gurgaon, Haryana

Dear sir,
I have opened account with goibibo and duly loging into the same booked flight ticket from del to vtz and back by air india on[protected] and[protected]. As per the message from goibibo the pnr numbers are zbgb3 and hlpdr respectively. But unfortumately i chave wrongly mentuioned the return journey date as 07-11 instead of 07-10. However there is no confirmation from the air india. If the tickets are not confirmed, the money...
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K
kashishdeepa
from Agra, Uttar Pradesh
Aug 20, 2016
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Refund

Address: Gurgaon, Haryana, 122002
Website: www.goibibo.com

I had booked 2 tickets from goibibo, and had to cancel the tickets. Before cancelling i was told that it would take 5 to 7 working days and i asked them to cancel it, after 5 days i get an email stating the refund would take 45 to 90 working days.

Is this fair? More over the agreement is between the airlines and goibibo, not with us as a client.

My pnr is pnr - x3kla7. The best part is the tickets are booked...
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M
midhun kv
from Bengaluru, Karnataka
Aug 17, 2016
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Refund has not yet done even after 50 days

Address: Kannur, Kerala, 670307
Website: REFUND

I tried to book one ticket from muscut to calicut on 6th of july, but my account has been debited the amount and ticket was not booked. Booking id:-goflia2bec[protected]. I contacted constomer care team as they are telling they have already initiated the refund and i will get it in 5 to 7 working days, now its been more than 50 days no refund has been processed and now i have been asked to contact my bank for refund, can you please assist...
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S
ShilM
from Delhi, Delhi
Aug 16, 2016
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Unsupportive support team

Address: Faridabad, Haryana, 121001
Website: Goibibo

I have made more than 20 calls and more than 300 mins on a simple query that your team is unable to resolve. In the Morning[protected] i had conversation with Ajay(Flight) and Vaishali/Shiriya(Bus) department and nobody is putting any efforts to resolve it.
Flight department transfers call to Bus and vice versa, and i as a customer being stuck in between.And previously one of the executives told me that i would get the full refund...
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