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Ibibo Group / Goibibo Complaints & Reviews

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Updated: Nov 25, 2024
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Ibibo Group / Goibibo reviews & complaints page 219

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S
Sauram
from Shamli, Uttar Pradesh
May 4, 2016
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Misleading pics on portal, forced stay inferior room, staff telling lies n rude

Address: Gurgaon, Haryana
Website: www.goibibo.com

Complaint no. given by Goibibo 2171614 . Since yesterday I am continuously following up with them but they just promise that very soon I will be upgraded to better Hotel and to wait. I booked hotel seeing pics n details on Goibibo site, room I got is far different from pic, Hotel is not even 1 star property, Goibibo says they have done all needful and to wait for refund from Hotel, as I have booking for 3 more days, but no proper solution...
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Laxmi Keswani
from Delhi, Delhi
May 1, 2016
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Expired vouchers issued

Address: New Delhi, Delhi, 110049

This is to bring to your notice that upon booking of airline ticket - SpiceJet PNR ECIUNK (Delhi to Ahmadabad) on the 1st of May 2016, I have received shopping vouchers worth Rs5000 out of which 5 vouchers are no longer valid ( expired dated 30th April 2016). Vouchers namely Surat Diamond jewellery, Peter England, Frogo, Zooper, Enchance clinic fall under the above said category. Highly disappointed at the treatment. Would appreciate an explanation....
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biswajit.biswal
from Noida, Uttar Pradesh
Apr 29, 2016
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Not got the refund for wrong travel date mentioned in ETicket

Address: Gurgaon, Haryana, 201014
Website: www.goibibo.com

No refund received against wrong travel date mentioned in the ticket.

I have not yet got the refund for the wrong travel date mentioned in my ETicket, booked using GoiBibo.

I had booked a flight ticket using GoiBibo, from Bhubaneswar to New Delhi for 18-Apr-2016, but when I received the ETicket, I was really shocked to find that travel date mentioned was 14-Apr-2016. I immediately called-up GoiBibo customer...
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biswajit.biswal
from Noida, Uttar Pradesh
Apr 29, 2016
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Wrong travel date was mentioned in my ETicket

Address: Gurgaon, Haryana, 201014
Website: www.goibibo.com

I booked a ticket using GoiBibo, from Bhubaneswar to New Delhi for 18-Apr-2016, but when I received the ETicket, I was really shocked to find that travel date mentioned was 14-Apr-2016. I immediately called-up GoiBibo customer care and informed this mistake to them. Initially they told me that I would have selected 14-Apr-2016 as travel date, but I strongly refuted their claims. Then they suggested me to cancel the ticket, but I stood firm...
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reema93
from New Delhi, Delhi
Apr 28, 2016
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Fraud

Address: Gurgaon, Haryana, 110045
Website: ibibo

I am a student and I was about to travel to Canada with my Canada visa.
I booked an online airplane ticket from British Airways on March 17th through goibibo app for april 28th, 2016. I was never told by any of their representatives and it was nowhere mentioned that I need to have dublin visa. My journey was New delhi-London, London-Dublin and Dublin-Toronto. I was not even able to see the boarding pass for dublin on their website...
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seenu vasan
from Chennai, Tamil Nadu
Apr 26, 2016
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Against flight cancellation

Address: Chennai, Tamil Nadu, 600 032
Website: goibibo

I booked fight through goibibo.com on 17th Apr 2016, the booking was on 14th may 2016 . My booking PNR NO is YN5GZ. The total bill amount was Rs. 8936/-.

But because of some misspilt(Passenger name) we have to cancel our ticket. I filed a request for cancellation on 26th Apr 2016. This was approved by goibibo.com.

After that I got a message that Rs. 3105/- will be deducted to my amount. I immediately contact......
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maddy19801983
Apr 21, 2016
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Incorrect information on goibibo website for hotel booking

Address: 560027
Website: WWW.GOIBIBO.COM

This is in regards to a hotel booking done by me on April 16th' 2016 through the Goibibo website. The hotel booking was for 4 nights and five days and the hotel name was Temple Tree Hotel in Wilson Garden area, Bangalore.

While booking the hotel through the website, I selected twin accommodation in the 'number of people in the room' and I was given a price quote of INR 10, 867 including taxes with Breakfast and Dinner included...
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pankajkumar3002
from Delhi, Delhi
Apr 13, 2016
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Hotel booking cancellation charges

I booked two rooms at one hotel in Shimla through goibibo.com on 06th Apr 2016, the booking was from 22nd Apr 2016 to 24th Apr 2016. My booking id is HTLUZEL5ZJ. The total bill amount was Rs. 10, 712/-, after all adjustments and discounts I paid Rs. 6, 812/- from my credit card.

But because of some emergency we have to cancel our plan and hotel booking as well. I filed a request for cancellation on 08th Apr 2016. This was...
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akg456
from Pune, Maharashtra
Apr 10, 2016
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Refund on cancelled bus

Address: Pune, Maharashtra, 411014
Website: www.goibibo.com

I have booked bus ticket on 27march 2016 for pune to vadodara by pnr no: rbnu65xqcv of dated 5th april 2016.

I have received message from bus operator that bus is cancelled due to machinery issue on one day advance. I immediately lodge the refund process in customer care on 4th april 2016 stating that the bus has got cancelled due to the reason said herewith with copy of message received from bus operator (Paulo).
br...
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Prashant mishra20
from Delhi, Delhi
Apr 10, 2016
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Refund due to bus cancellation

Address: New Delhi, Delhi

I had booked my ticket of 27 March 2016 on 25 march2016 from Kanpur to Delhi from Goibibo and my bus has been cancelled, on the same day day 27 March when I reached the pickup point then they inform me regarding cancellation immediately I contacted to Goibibo they said they initiate my refund and give the time of5 to 7 working days, after 7 days I took the follow up and they said still they had not initiated my refund and gave the excuse...
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jigarkumar chimanbhai patel
from Chennai, Tamil Nadu
Apr 8, 2016
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Worst management and refund

Address: Vadodara, Gujarat, 390012
Website: goibibo.com

I mr jigar patel have booked a travel ticket on bus from lonavala to mahabaleshwar. And my travel date was 31 st march 2016, and my seats confirmed was :- operator pnr no.[protected] and my booking id was gobus68f1e[protected] and my seat no was s15, s16, s17, s18. And the bus was from mahavat tour and travels a/c sleeper coach.
My complain against this booking is as follows:-
1. The driver called me one hour before that...
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S
suman52
from Bengaluru, Karnataka
Apr 8, 2016
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Bus service

Address: Rangareddy, Andhra Pradesh, 500076
Website: www.goibibo.com

I was coming from chennai on 24th march 2016. Chennai to hyderabad. Payment id :gobusand915a[protected]: pnr::cx97cf.. I was alone in the new city. I tried go ibibo app. The driver was too harsh unable to guide the address, even to the cab driver!!. We were roaming in the same location for almost 30 minz and finally we reached the place. And the bus was gone :(.. Can you imagine a girl travelling alone in a complete new state with no proper...
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Ijki
from New Delhi, Delhi
Apr 7, 2016
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Conspiracy, harassment and unlawful deductions from salary

Address: Gurgaon, Haryana, 122009
Website: www.goibibo.com

I am a female employee of Intellect Services Pvt. Ltd. - a unit of goibibo.com. I have over 7 years of experience across various industries like aviation, hospitality & customer relations and I joined this organization 7 months ago to serve as a Sr. Associate - Operations.

Over the last 6 months of my working, I have worked very hard towards my responsibilities and received several appreciations from customers on call as...
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subhan2010
from Bangalore, Karnataka
Mar 31, 2016
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Worst company... Horrible customer care center... Beware from goibibo

Address: 560017
Website: www.goibibo.com

Dear sir,
On 14 mar 2016, i booked one room for one night stay in hotel emperor palms, delhi for 26 mar 2016 through goibibo online service (Goibibo booking id: htlff33fxg) and for which i paid rs 1061 (After putting a coupon code of rs 1638). When i reached to hotel emperor palms on 26 mar 2016 at 1215 hrs, i got room at around 1245 hrs as cleaning was going on. When i entered inside the room, the room condition is not good and...
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M
Manishtiwari24
from Gurgaon, Haryana
Mar 31, 2016
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Regarding non confirmation of the international tickets

Website: Goibibo official website

Dear,
I have tried many times explaining my position and the pain I have gone through due to Goibibo portals fault.
The request is simple, if any mistake is done by Goibibo portal, they have to rectify the same and they must not optimize in that at the cost of customers preference and schedule.

I would like to have a travel date rescheduled on 3rd April or arrange the stay plan in Muscat for the lay time that...
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A
a11
from Bengaluru, Karnataka
Mar 29, 2016
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Hotel booking fraud

Address: Bangalore, Karnataka, 560076
Website: www.goibibo.com

Goibibo is such a fraud company, we booked a hotel in coorg, they took complete money and when we reached hotel then we were told that booking was not confirmed, it was really embarassing for us, we had reached hotel with family and kids and told that there is no booking, we called goibibo and they said sorry blah blah, and u can get it refunded or they need 1 hr to search for alternative, we waited for 50 min, called again and then again...
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Dushyant Aterkar
Mar 25, 2016
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Hotel booking

Address: Pondicherry, Puducherry, 1547744
Website: Www.goibibo.com

This is the worst service ever... We had booked 4 rooms using GOIBIBO for a hotel by the name Abi Krishna in Pondicherry. After travelling for 9 hrs and reaching there, the hotel staff tells us that there's only one room available and asks 8 o[censored]s to adjust in there until other guests checkout of their hotel.

All this when I've paid up upfront, IN FULL in advance of 15 days.

Currently waiting at the hotel reception...
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Pranav257
from Chandigarh, Chandigarh
Mar 24, 2016
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No response from company;not giving refund

Address: Gurgaon, Haryana, 122018
Website: www.goibibo.com

I, pranav, had booked rooms through goibibo app at club mahindra emerald palms resort varca goa on 17-18 march (Booking id:htlvexcmtu) and 18-19 march (Booking id:htll5e47fe).I had a horrendous experience at the hotel.The hotel barred my entry citing my rental car as the reason.I was made to wait at the gate for 1 hour at midnight, not even asked to come in or have a glass of water;offered no alternative.I made a call to gocare.Mr nishant...
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satishssbe
from Bengaluru, Karnataka
Mar 24, 2016
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Holiday consultant is not ready to listen anything

Address: 122001

I was completely unhappy the way my case was taken. I dont know how are others but my case was taken up by person called Koushal.

I think he needs to learn a lot, especially manners while speaking to others.
The problem is he jumps in to conclusions without allowing me to complete.

I never felt like they are trying to get customers. I felt like they are in hurry. You are completely talking everything...
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M
maheshcpm
Mar 22, 2016
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Complaint

Address: New Delhi, Delhi

Hi!

This is Mahesh Chandra Pujari .I have booked ticket in 18/03/16 from Mumbai to delhi but ticket was not booked and my balance deduct. I have make call several time to goibibo customer care but nobody respond me.pls clear when I obtained my deduct money. Booking mobile no is [protected]
Pls do the needful


Mahesh...
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