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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com
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Updated: Nov 25, 2024
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Ibibo Group / Goibibo reviews & complaints page 218

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A
abhitwr
from New Delhi, Delhi
May 31, 2016
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Rescheduling refund not received

Address: New Delhi, Delhi
Website: www.goibibo.com

Dear sir,

I booked fight ticket from goibibo timing issue i want to reschedule that ticket call goibibo number they initiate a link for payment 3115 rs extra for that and we pay that much amount is deducted my card and some error shown on goibibo site. Then we cancel that ticket and got cancellation refund but till now we did not got rescheduling refund. We all at list 30-40 times for that all time they said its in process...
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M
Mani Manthena
from Hyderabad, Telangana
May 31, 2016
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International flight tickets and connecting flights

Address: 500090
Website: Goibibo.com

I booked a ticket from Lagos, Nigeria to Hyderabad, India thru this website. The flight from Lagos to Nairobi and Nairobi to Mumbai was Kenya airways and Mumbai to Hyderabad was Indigo.

My flight from Lagos to Nairobi was delayed and I missed the connecting flight. They put me in the next available flight and then I again missed the connecting flight in Mumbai as I got delayed in Nairobi.

The entire ticket is...
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J
Jyoti Chopra
from Kolkata, West Bengal
May 29, 2016
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Fake hotel booking voucher

Address: Gurgaon, Haryana, 122002
Website: www.goibibo.com

The worst portal i had ever been to which provides a fake confirm voucher.
I booked a hotel at coorg on goibibo for[protected] and goibibo provided me a confirmed voucher but after reaching the hotel, i came to know that the booking is not done.
On informing about the same to the goibibo, the goibibo executive mr. Manish asked to wait till 10:00 am as they will come with some better options.
At 11:30 am we were provided...
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D
dube
from Mumbai, Maharashtra
May 29, 2016
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Not given the hotel even after the booking and even after the payment

Address: 411021
Website: Www.goibibo.com

I have booked the hotel on goibibo and they sent me the booking confirmation mail but at the time of check in the hotel staff told me that they have rejected the booking and then I called the customer care of the goibibo then the promised me that the check in will be done in half an hour then again I called them after half an hour then they said that they need some more time and then again half an hour I called and again the said they need...
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M
Mohit2704
from Mumbai, Maharashtra
May 27, 2016
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Complaint against nova narayan inn (dwarka)

Address: Gurgaon, Haryana, 122001
Website: www.goibibo.com/hotels/detail/Dwarka/Nova%20Narayan%20Inn,%20Dwarka/8369616161009722573/243968627263

The hotel apparently is a 3 star property, my parents had checked in yesterday in the afternoon, and they have been facing a number of inconveniences from the hotel staff.
1) they were provided a dirty room earlier, it wasnt clean, the bed sheets and the floor was very dirty, when asked the staff to clean the room the staff rudely replied saying they dont have phenol and all.
2) the tv hasnt been working since the time they...
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N
nishant71
from Bengaluru, Karnataka
May 25, 2016
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Refund of cancelled ticket not credited after 5 months

Address: Gurgaon, Haryana, 122018
Website: www.goibibo.com

Booked ticket on 25 sep 15, 01:58 pm for mumbai to ahmedabad (Pnr - eejzgr) on tue dec 22 2015. I cancelled the ticket on dec 20 2015. As of today i have not received any refund for my cancellation which was promised to me.
I have contacted goibibo customer care many times but no progress.
I complaint to goibibo customer care and they generated a token number saying that the amount will be refunded soon.
Goibibo complaint...
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D
Divanshu Gupta
from Mohali, Punjab
May 23, 2016
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Fraud and refund against hotel cancellation

Address: 160055

Hi

I am using goibibo application since very long. I always facing some kind of issues eith in hotel booking or in flight booking.
But i always ignored that. This time on 16th may i booked a hotel from goibibo with named hotel mount palazzo in bangalore.
I was trevelled from mohali to bangalore that night. Since that was my first time in banaglore, i used goibibo app and booked a hotel aroung 11.30pm. After payments...
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S
Saugupta
from Mumbai, Maharashtra
May 21, 2016
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Tickets not reserved for the reason of "one male and one female " passengers can't travel together

Address: Aligarh, Uttar Pradesh, 202130

I booked two tickets for one male and one female passenger with seats side by side on gobigo from aligarh to noida upsrtc bus on today, 21 may for monday 23 may 8 am.
Ticket did not got reserved and a mail came saying "in progress"
After 4-5 hours i mailed regarding status but no reply till 2-3 hours.
Then i called customer care, customer care didn't responded in first call.
When got connected he gave me a totally...
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K
kumrahimanshu
from Noida, Uttar Pradesh
May 20, 2016
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Non grant of refund

Address: Ghaziabad, Uttar Pradesh, 201002
Website: goibibo.com

Sir,
We booked a hotel in goa for 2 nights 21 & 22 may, 2016 on booking id: htlakhnf76. Due to some unavoidable reason we needed to cancel our booking on 22 may. So, on 19 may, we requested goibibo for partial cancellation of our booking of 22 may. They said that they will reply as soon as possible but they didn't replied me till 4:32 pm on 20 may. So, i called their customer care office & they replied that they are still working...
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P
PRASHANT PAMPATTIWAR
from Patna, Bihar
May 20, 2016
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Hotel booked dated 19.05.2016 to 21.05.2016 at shirdi

Address: Ahmednagar, Maharashtra, 110034
Website: Goibobo

I hv booked hotel saikamal at shirdi w. E. F 19.05.2016 to 21.05.2016 through goibibo but there was no electricity and basic facilities i left room no 303 on 20.05.2016 at 11.00 am.
Hotel manager denied to refund one day fare. I have also spoken to your executive shobha she said she will talk to the hotel owner and will call me but i did not got any call.
Look into the matter and do needful...
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N
Neer Kashyap
May 20, 2016
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Full

Address: Mohali, Punjab, 160065
Website: goibibo

Hi,

I am very disappointed to inform you that i am not satisfied with the service provided by the goibibo. They are expert in fake promises. I booked a ticket on 21st april 2016 form delhi to toronto canada. For 5th may (Lufthansa airline) id: 44yp5l. It cost me rs 53, 809. I confirmed with the executive 3 or 4 times before my flight they said everything is fine. When i reached the airport checked with the airlines they said...
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M
Moushmi Parmanik
from Delhi, Delhi
May 16, 2016
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Denying to refund hotel cancellation fee post check out

Address: Gurgaon, Haryana, 122018
Website: www.goibibo.com

Dear sir,

Sub: cheating & fraudism to not refund inr 5619 by goibibo & mirage hotel mumbai andheri kurla road
Booking id - htlfjfxbjk
On 24th march i had booked a hotel in mirage mumbai andheri east for 2 days from 25/03/2016 to 27/03/2016 i had prepaid entire money inr 11, 239 /- trusting goibibo as a service provider
I checked in at the hotel around 10 am, goibibo allotted a filthy room which was stinking;...
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M
Muthukumaran.paz
May 16, 2016
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Worst customer service.

Website: Goibibo.com

This is with respect to the complaint on the hotel booking done on 19th may through goibibo.com. I received this message confirming my hotel booking "dear muthukumaran, your booking is done and confirmed. Booking id - htlslkzpbg for lotus bay view pondicherry. Check in 15 may and check out 16 may. Have a pleasant stay! Your tkt: http://goo. Gl/tdnneq", but when i went to check in to the hotel i was denied a room saying the booking has been...
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A
arif_ahmed2002
May 16, 2016
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Goibibo cash not received

Address: Gurgaon, Haryana, 110017
Website: www.goibibo.com/support

Hi all,

I would like to register a complaint about my goibibo travel coupons – go cash. Which i have not received till date.

I have spoken to your cc care team and they are not helping me at all.

1st booking: goibibo cash pending
2 people – both adults
Del – dxb
Dxb - del
Departure – 22 mar

2nd booking: goibibo cash pending
2 people -...
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S
sureshchhaparia
from Kolkata, West Bengal
May 15, 2016
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Automatic sharing og otp

Address: Kolkata, West Bengal, 700007
Website: goibibo.com

I have booked two rooms of savera hotel in patna for my assistants on[protected] from[protected] to[protected] through goibibo app and opted for credit card payment. I have received an otp from the bank. But i have not found any option to share this otp on the goibibo portal. I have also not received any massage from the bank regarding the payment. I think payment was not made due to some technical problem. Booking shows that its being free...
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M
Mustafa Zakir
from Mumbai, Maharashtra
May 13, 2016
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Inflated mrp to show discounts

Address: Mumbai City, Maharashtra, 400001
Website: www.goibibo.com

Against goibibo
I had booked my hotel reservation for surat against booking id htlv3ddtde for hotel dimple.
As per the booking information hotel base price was 1575 on which i had got a promotional discount of 866.
However at the hotel the base price display was 999. I had taken picture of the same and given to goibibo but they are not accepting.
This is the case where mrp of the product is increased to show...
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P
PankajShr
from Bengaluru, Karnataka
May 13, 2016
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Refund not processed

Address: New Delhi, Delhi, 110046
Website: GoIbibo

I booked vistara flight from new delhi to goa (Pnr: y2ode6) for 2nd april and spicejet flight from goa to delhi for 5th april. However i had to cancel that... I got the refund for the spice jet flight but not for the vistara flight (Pnr: y2ode6)

I called multiple times at goibibo, but they tried to put blame on vistara first, and when i confirmed with vistara that they have done the full refund, they mentioned that its pending...
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C
crkumar
from Hyderabad, Telangana
May 9, 2016
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Not refund the cancel bus ticket amount already 20 days over

Address: Prakasam, Andhra Pradesh

I book the tickets from visakhapatnam to guntur on 17/04/16 but date wrongly entered and cancel the ticket with gobibio customer support and conform the ticket cancel status, already completed 20 days as of know amount not refunded to me and the booking id - gobus175e[protected]

And we try to call customer care numbers is asking registered mobile no, we enter the booking time mobile no but that number is not registered in booking...
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D
devendra singh Narvariya
from Ahmedabad, Gujarat
May 7, 2016
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Goibibo is delaying to send confirmation of booking to hotel jessica in manali

Address: Gurgaon, Haryana, 122018
Website: goibibo.com

I have done booking on 15th april and my booking id is htljgnbsyf and it was confirmed from goibibo at the same time. I booked a deluxe room at hotel jessica between 6th to 11th june 2016.

When i contacted hotel jessica in manali on 3rd may around they did not received any booking email and voucher from goibibo.

On contact to goibibo told us booking was confirmed but hotel all rooms are full and hence we cannot...
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S
Sauram
from Shamli, Uttar Pradesh
May 4, 2016
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False promises to resolve my complaint and refund

Address: Gurgaon, Haryana
Website: www.goibibo.com

Complaint no by Goibibo 2171614
Goibibo customer care called me at 8.45 PM saying for 5-7 th may I.e.2 days bookings they would refund or upgrade to other hotel as per my choice, I asked to suggest upgraded hotel options the Manager replied that he will revert with details of options o[censored]pgrade and in case o[censored]navailability he will refund my amount.
To my utter shock the Manager called back in 15-20 mins saying that now he is...
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