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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com

1.8

Updated: Nov 25, 2024

Complaints 5127

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So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝

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Declining refund and compensation

UPI payment deducted, flight booking failed. Refund not received

Unable to reach out to customer service to cancel the flight tickets

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mail I'd recovery of ibibo.com

No option to delete/edit my reviews on their site.

Money deducted from my account

Featured stories

Not provided rooms as per confirmation

Flight refund not initiated

Lost 40,000/- due to their bad customer services

Ibibo Group / Goibibo reviews & complaints page 216

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Address: Gurgaon, Haryana

Website: www.goibibo.com

I made bookings in Puri from 13th to 16th August 2016, in Surya Beach Inn. bookings ids: HTLDU3PSPS, HTLZKHVABF, HTLHSAUVCM, HTLCKLYV8T, HTLAVS6UEX in mid July 2016. The communication from Goibibo said the booking is confirmed and I need not check with the hotel.
I was to arrive at the hotel at 9 pm but my booking was from 8 am as per the hotel policy.
At 7 pm, when I was about 2 hours away from Puri I called up the hotel and...

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Address: 110023

It's mistakenly booked the wrong sector two way return flight on 18th july under the indigo PNR MYVD7G which is under the name of my sister, instantly i reliased that i have booked the wrong sector i cancelled the ticket over the phone, staff promised me for full refundable as with in 7 to 10 working days !! I understood and agreed the suituation, i recieved the one way payment in 7 days when i called the GoIBibo team to check that half payment...

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Address: New Delhi, Delhi, 110001

Hi team,

I am writing to dispute the theft of mobile device stolen in hotel booking by your travel website.

The items i dispute are also mentioned in the complaint lodged with the local police.

I am a victim of mobile phone theft, and has requested several times for cooperation on the same but neither did the members of ibibo cooperate nor did the hotel owner.

The number...

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Address: 122018

Website: www.goibibo.com

So, i had made a booking at express inn nashik for 15/08/2016, the check in time mentioned on goibibo voucher as well as website was 12:00 pm, whereas the check in time as per the hotel staff was 02:00 pm, i reached the hotel at 12:10 pm assuming the check in time was 12pm, and to my horror i was made to wait till 1:45 pm with my family in tow, and my 1 1/2 year old niece constantly crying, later on i was allotted only 2 rooms out of the...

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Address: Chandigarh, Chandigarh, 160022

Website: www.goibibo.com

Go ibibo is fraud website made by a bunch of fraudulent having no sense of ethical business neither shame nor any standards.

They claim to book hotels for you but in actual those are cheap and low graded hotels that go ibibo sells to people at more than double rental while making a fraudulent claim that go ibibo provides discounts.

In actual they choose only the worst possible hotels, flights and products....

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Address: 380061

I had booked a flight ticket in last week of april most probably on 26th april on my daughter's name for 5th june from bangalore to ahmedabad via bombay. That i had cancelled because of some reasons. Unfortunately i don't have the pnr no any booking details because of that i haven't given any complend. But as per my information this refund should come automatically without any complend or information like other cancellations of irctc or any...

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Address: 712249

Dear Sir/Mam,

This is to inform, I have booked successfully a room through GOIBIBO. But after two day they have reject my booked room.

Goibibo Booking ID: HTL9JKERTX
Date of Booking:July 29, 2016, 10:17
Goibibo Contact person E [protected]@goibibo.com
Contact Person: IB1426_KawalpreetCD
goibibo Complain no.3324146

I would like to request you to kindly look in to the...

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Address: 122018

Website: goibiobo moibile application.

To, Dated: 12/08/2016
The Managing Director,
Ibibo Web Private Limited,
4th Floor, Pearl Towers, Plot No 51, Sector 32,
Gurgaon – 122002, Haryana

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Dear Sir,

I have booked bus ticket from Delhi to Lucknow on 12.8.2016 through GoIbibo mobile application and paid Rs.2398 for the same. The Boarding time of the...

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Address: New Delhi, Delhi

Website: Www.gobibio.com

I had a booking for 10/08/2016 hotel fab mint casa new friends colony delhi when i booked a hotel through goibibo website the room was too big decent and nice but as i check-inn in the hotel the room was totally different room was too small dirty and suffocated i have some breathing problem also so i did lot of request to change my room or shift to me in some other hotel but they ask me to pay more money for changing the hotel so i request...

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Address: Chandigarh, Chandigarh, 160101

Website: Goibibo online travel company

Dear sir/madam
on 1 of july i had made a booking through Goibibo .booking was not done but they debited the amount of 11540 from my account .on 1 july they said we refund your payment in 24 hour but nw its 1 month and 10 day they denied to refund my money they fraud with me i attach my bank account statement please help me to refund my money its a very big amount for me....

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Address: Gurgaon, Haryana

Website: www.goibibo.com

It is really shell shocking to see such a poor response from their end. I was given a word by one of organization's executives last night that I would be getting a refund. He said he had spoken to the hotel management and got the confirmation on refund and I would be getting the reversal by today morning. It is so sad to note such a mail stating the negativity in the morning. Being a loyal customer to goibibo, I am deeply disappointed with...

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Address: New Delhi, Delhi, 110066

Website: goibibo

Dear sir,

I have booked hotel at shilong meghalaya from 15th to 16th july through goibibo portal on 11th july 2016. The booking was confirmed under id no htlx45lhgj on payment of rs.5569/- through net banking.

On reaching hotel pinewood i have been told that there is no booking in my name from goibibo. I have repeatedly requested hotel authorities to get confirmation from goibibo. I have personally tried to...

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Name: khasim ali - booking id: htlmmpkyqa
I have booked a room in blue hills hotel, ooty, on 25th around 5 pm for 26 and 27 th july16. Same day evening i have requested to cancel, but they say same day after 12 noon it is not possible to cancel. Then i have requested to cancel next days booking even that they have not done. Pleae refund rs2735./- tickets raised with them are 3217227, 3217229, 3222631...

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Address: 400708

Website: goibibo.com

On cancelling a ticket, the refund amount was credited into gocash without any permission or intimation. As only 5% of the ticket amount can be used from gocash, the refunded amount stays unusable. This seems legally incorrect and i request to refund the amount into source bank account. So to make every customer aware of this, it is a no-refund in case of cancellation, if booked via goibibo....

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Address: 560097

Website: www.goibibo.com

I booked ticket on 5th of July. The amount was debited from my card but the ticket was not booked. On contacting customer support, they said the amount will be refunded within 24-72 hours. From 7th of July onwards I am calling goibibo customer support frequently and asking about the refund status but they always says the same thing "Refund was processed on 7th of July. Since its not credited to your account, give us 24 hours time. We will...

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Address: Gurgaon, Haryana

Website: www.goibibo.com

I nitin jain booked a ticket through goibibo with airline:g8/itvo7a and my date of travel was 18th july 2016 @6:20 pm by goair from delhi to pune. I reached the airport with my wife at 4:30 pm to ensure i complete the travel formalities. When i reached the goair travel desk to issue me a boarding pass, i was surprised to know that my ticket is auto cancelled. Never heard to something like auto cancelled, i enquired with their senior most...

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Address: 12352

Website: www.goibibo.com

I have booked one single room in Suncity hotel Dubai on 18/07/2016, In the booking voucher of Goibibo it's clearly mention free cancellation between 17/07/2016 2pm to 18/07/2016 2pm. I was continuously mailing them to cancel it on 17/07/2016 but i didn't get any reply from them.
I am attaching my voucher copy and my mails screenshots in which you can see time.
Still i didn't get any reply from them for cancellation or not....

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Address: New Delhi, Delhi, 110076

Website: WWW.GOIBIBO.COM

My booking id is hy616q and from last 4 hours i have been cordinating with goibibo team for cancellation and refund, as i asked for the refund in other bank account or in gocash mode. Poonam executive in goibibo team committed me that if i provide noc from bank then refund is possible in other bank account but bank said there is no issue to them but they can not give noc in written as it is not required... Now goibibo team is saying refund...

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Address: Chennai, Tamil Nadu, 620026

Website: goibibo

Jul - 17 - 2016

Cancellation charges = loosing complete flight ticket cost, irrespective of how many days before the scheduled flight, you call up.

If you cancel flight tickets, complete payment made is lost, even without using the service. neither the terms and conditions states this nor the website gives you a clear idea of why there is this complete amount deduction.

Perhaps, the website states...

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Address: New Delhi, Delhi, 110059

Website: www.goibibo.com

I booked room from goibibo but when i reached hotel they said no room available than i called to goibibo for the concern then he canceled the booking and refund initiated but till now no refund credited then i called back then they say your booking was confirmed but you did no go there .

date of incident :- 11-06.2016
booking ID : HTLS7YCWWH

I have prof of my call recording that i talked with goibibo customer...

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