Claimed

IndiGo Complaints & Reviews

www.goindigo.in

2.7

Last updated Oct 30, 2024

Complaints 5623

Resolved

2887

Unresolved

2736

Good news! We have a good connection with the company and they're good at resolving user complaints.

Quick Links

Statistics

Share

Complaints

Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

IndiGo

Complaints recently resolved by IndiGo customer care

View all complaints

Unable to generate travel certificate

travel certificate not issued

indigo airlines non receipt of refund for the pnr no : l2ut2k

Non receipt of Refund for the PNR No : ZL2MJB

Regarding cancellation of flights and then not providing proper solution

Most useful IndiGo reviews

fraud email and job

fake hiring for ground staff

refund money job fraud

fraud by indigo airlines hr rahul sharma

regarding money fraud and fake appointment letter

online fraud in the name of indigo

Featured IndiGo consumer stories

Lost item on flight - urgent assistance required

Recent Indigo fake job

I was waiting for a refund, instead got a confirmation after 11 days!

IndiGo reviews & complaints page 167

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I wish to put forward my appeal regarding the inconvenience caused by the bad management of customer property by your personnel in charge of checked in luggage pnr rfq7fq on board.
I travelled from amritsar to bangalore on 1st april 2018 by flight no 6e478 leaving amritsar at 16.30 hrs. I checked in a traveler's bag having essentials of my travel. The bag had a minor damage underneath the bag which was marked with a red circle by your...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I and my colleague traveling from vijayawada to mangalore. Flight sedule departure time at 14.20 hours from hyderabad to mangalore. We reached here by 12 noon by indigo flight from vijayawada. 14.20 hours flight resheduled to 20.45 hours. Another 20 passenger from makka to magalore also suffering like us in hyderabad air port. They have not provided even drinking water and left us for our bad fate even after collecting huge ticket money....

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Hello, i traveled yesterday[protected] from blr - del with pnr as d7ypml. I head earlier booked the flight for me, my wife and my parents. Due to health issues, my parents couldn't travel. I called customer care and they told that i won't get any money for the refund. I lost rs. 6000 in that which i can understand. It's my choice. However, i took more luggage (40kg) so that my parents whenever they travel next shouldn't have to carry more....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400093

My mother was to travel from mumbai to lucknow on 14 the april, pnr re 9 vyz, and due to traffic jam reached airport 10 minutes after baggage closing counter, flight leaving time was still 45 minutes left and she was not allowed to board the flight giving reasons that she was late by 20 minutes. My mother insisted that she will leave the baggage behind still the staff was so non cooperative and refused straight away. No consideration for...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Hyderabad, Andhra Pradesh, 500036

Pnr no. 6e-bf7qtd
1st passenger female 29 years
2nd passenger child 4 years

Hyderabad to indore flight.

Indigo - flight departure time 0455, check in time 0410, gate close 0430. Wife with child stood in line at 0400 which included indore+bangalore passengers. Wife reached at counter 0415. And check in denied. Wife requested, begged even for letting go as she was with child. Wife even said check...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Thane, Maharashtra, 421204

We had really pathetic experience this time while getting boarding pass with indigo 6e82 on 11/4/2018. Myself-sunil joshi and my company colleague mr arif shaikh were having a box with some shared stuff (Household utensil). At the airport when the box was given for check in luggage by mr arif, the on duty supervisor mr abdul at muscat airport refused to consider it as his stuff because he seen us shiftng box from my trolley to arif's trolley....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Ahmedabad, Gujarat

One of your customer care executive nidhi employee code 5919 provide worst service today actually she didn't tell me about hdfc dinners club card is not accepted by your system but she swap it and my account is debited after debit transaction she told me that your amount will be reversed by 7-8 working days and because of this i am unable to utilize my limit of amt 4200/- that i paid as baggage charge which is also very high, i gave her another...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Hi there,

I was having a flight from varanasi to delhi which was scheduled for departure on april 06th at 20:55 pm. The flight got delayed by 4 hour and missed my qatar airways flight for doha (Fyi - i was having a flight for usa via doha)

Due to this 4 hours of indigo flight (6e - 991) delay i have to suffer a lot in delhi airport. I have to stay in hotel for 1 night in delhi and have to find the next available...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 208002

Sir/ma'am,

With reference to the trail mails, it is a reminder regarding the compensation for the sky bags trolly which was broken by the airport staff during my travel on 15 feb from lucknow to indore 6e 733.

I have been constantly asking for the compensation for the loss but no further action has been made from your side.

If the compensation did not get proceeded in a week then i will be going...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Hello team good morning

I am really dismayed in dropping this message to such an esteemed crew of airlines. I am frequent traveller and i choose to fly with indigo at all times because of the convincing coustomer service provided by the airlines. I am business men who has to travel quite often to hyderabad as i own my verticals there. So as far my knowledge is concerned the air hostess crew has certain principles to abide and...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: 560077

Dear sir/madam, me and my wife had a flight this morning to trivandrum to attend the funeral of a close relative at kadampanad at 11am this morning. We reached the counter by 5.10am but the counter executives said it is closed and will not be able to give boarding pass. We reached the airport at 4.51am at the parking lot. Delay was due to the automatic boarding pass machine did not work. Inspite of telling them we are going for a funeral...

+3 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

My parents (Amit bhattacharya/sutapa bhattacharya) were supposed to travel via 6e 822 from kolkata to bangalore. I am totally aware of the policy that you hold regarding timely departure. However, my parents are old and my mother being on high medication due to ailment had to go to the washroom.
My father was at the gate asking to wait for a minute, am sure this would not have delayed the flight in any case. We are educated people,...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 560064

Website: At airport senior staff

When in emergency you need to carry extra luggage coz it's important and necessary need in emergency. I had to leave my flight coz no one tried to help or support me to board the flight.
They had no concern to customers problem. What kind of floor seniors l
Indigo airline has, very poor in manners, no hospitality and no supportive for time importance.
Very bad and rude behaviour. Obviously not good looking both by face...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400025

I had a flight from mumbai to bangalore and a connecting flight from bangalore to mangalore in your airline on 7th april 2018 at 5.40 pm from mumbai. The flight took off late and i reached bangalore at 8pm. On landing i asked ground staff about the way to go to get my connecting flight they misguided me the wrong route i got a call asking me where i was and i replied i am at the airport only please send s crew to assist me to the flight....

Helpful

Be the first one to find this review helpful

Found this helpful?

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i apply for travel certificate from indigo air lines. So this complaint is about that.
I request for travel certificate but i did not get the same.
Please provide me a travel certificate.
Booking reference : oeylum
Email address : [protected]@yahoo.co.in...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.goair.in

Hi,

Its really disgusting i called customer care at 5:30 pm and one of your agent pick my call and they take my all information after that we was unable to understand my concern and even he didn't ask me what is your concern and he said sir plz disconnect the call and call us again.

I said no transfer my call if you are unable to understand he said ok please be online from 5:30 to till 7:15 i was still online...

Helpful

Be the first one to find this review helpful

Found this helpful?

Dear sir, we are senior citizens and get a discount on some airlines, but we still travel on indigo due to its on-time performance and clean planes. I travel on indigo quite frequently.in my last two trips i had problem with your seat assignment process.
I travel with my wife, in my last two trips we purchased our tickets well in advance. We both were on same pnr. We checked in on line the night before. As a common curtesy one would...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana

Dear mr ghosh (Aditya ghosh, ceo) it's not merely a complain but a heart-breaking detachment from your organization. I was accompanied with my septuagenarian parent from del-ccu with booking ref no ujcy8u. Due to ageing ma-baba we reached 3 min short of 45 to reach to depart of flight 6e219. Army veteran's several request had turned down by ms nishul, ms rini singh and mr subrata because of some monetary profit of company. Whether if you...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Muzaffarpur, Bihar, 842001

I am complaining against indigo airlines.

I travelled from chennai to patna as per following schedule along with my daughters,

Chennai – patna via bengaluru (6e 271/6e 485)
Pnr - t8s7vi
First name – sanjay
Last name - kumar
Date : march 16, 2018

My suitcase was broken by the airlines. When i pointed out, the staff insisted me to accept rs. 300 as repair charge....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I got delayed by 2 minutes at the the indigo check in counter at chennai airport. I was denied the boarding pass and was there was no proper response, if i could travel by the next flight by paying the difference. No official attended to me. I had to finally purchase a ticket from other airlines to travel to singapore. There was no official or customer care that i could talk to solve my problem....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment