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Last updated Oct 30, 2024
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N
nayak_jagannath
from Hyderabad, Telangana
Feb 24, 2014
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non booking of ticket after payment is made

Dear Sir I book ticket through indigo authorized website, for travelling from Hyderabad to Bhubaneswer ( for two passenger) . payment was made through net banking, the amount Rs 10862 is deducted on 24/02/2014. ( Ref. No. IGR3210638). I did not receive any ticket, when I contacted costumer care, they told me ticket is not book. I request you to return back the amount my Contact details Name : Jagannath Nayak e-mail: [protected]@rediffmail.com Phone...
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S
Samad Patel
Feb 17, 2014
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ticket purchasing

I want to purchase tickets for my family by credit card through website, but I am not a part of travelling. So, when I asked al rais travels they said I can't purchase for them. So, please advise me I can purchase ticket for my family or not. During last travelling to India, I ask at airport one of your team member during check-in. He said I can purchase and the traveller should bring the copy of credit card. So, please advise me I can purchase...
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A
alzz
Jan 31, 2014
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checking in

Address: New Delhi, Delhi

What happens to the reservations on the flight which become available when passengers who bought tickets are delayed by just 5 minutes and the rude staff of Indigo Airlines refuses to issue boarding pass to them ? Those seats are then sold to the customers waiting to buy tickets on the same flight at a higher price . This is the Mathematics that Indigo Airlines follow to maximise their profits How is such a blood sucking company allowed to...
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S
Satishp
from Ernakulam, Kerala
Jan 27, 2014
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Ticket Cancellation Not Refunded.

Address: Ernakulam, Kerala

Hello, Ticket Booked for flight "6E407" from Bangalore to Kochi, Booking Reference Number "EC6QMH" was cancelled on 15 Dec. The ticket amount has still not been refunded. Had called up the costumer care number twice, and both the times was told that it would take 3 to 7 days. It's more than 10 days now. Still haven't received the amount. Please forward my complaint to the appropriate authorities so that...
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R
Rajaram V.V.
from Bengaluru, Karnataka
Jan 16, 2014
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Cancellation of reserved tickets and refund

Address: Mysore, Karnataka

I had booked flight tickets for me(Mr. Rajaram.V.V.) and my wife(Mrs. Vimala Rajaram) through a travel agent in Mysore (Travel Parkz, Airlines hotel complex, Jayalakshmi Vilas road, Chamarajpuram, Mysore-570005) The details of the booking is given below

Airline PNR # Z3ZNNB: 6E-126 Bangalore to Delhi, 22 Feb 2014
Airline PNR # O345NW : 6E-115 Delhi to Bangalore, 3 March 2014

I requested my travel agent...
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S
senthil krishnan
Jan 13, 2014
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Rescheduled flight

Address: Pune, Maharashtra

My Flight on Feb 8th, 2014 (PNR No : G37KNL) from Pune - Chennai, is being Rescheduled continuously . Indigo has rescheduled my flight from 5.55 Am to 10.30 Am and now they have rescheduled this to two flights from Pune -Hyd at 5.30 PM and then from HYD- MAA at 8.15 PM. This is totally ridiculous and irritating and no representative from Indigo is attending my calls to them.
My contact no are : [protected]/[protected]. Kindly provide...
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K
kamalbhandari
from Colachel, Tamil Nadu
Jan 11, 2014
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Issuing a Ticket even if Credit Card Tx fails with Status as Pending

Address: Bangalore, Karnataka

I booked a ticket on goindigo portal on 8th December. Payment was made through Citibank Credit card. In the process no where I got a message that the Tx has failed. In fact after I entered all the card related credentials on the micro page presented by the citibank internet payment page the control came back to goindigo portal where the ticket was shown. I understand in the ticket there was a field called Status which was showing Pending....
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Safiuz Khan
from Delhi, Delhi
Jan 5, 2014
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Change to full name in ticket

My full name is missing from ticket. It should be 'safiuzzama khan' but its only 'safiuz khan' I done return ticket booking from Dubai to Delhi. Ticket no-' J6YVFZ ' I raised the concern with customercare and was assured it will be resolved within next 24hrs but its more than a week and I my complain not being resolved.Also I email to customer.[protected]@goindigo.in but havnt got any reply till date. This shows...
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N
NehaGujar786
from Delhi, Delhi
Dec 29, 2013
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Complaint against not receiving my refund

Address: Pune, Maharashtra

Sir, I had made a pune-delhi booking for 20th Dec 2013 date of journey. I had cancelled the ticket on 18th Dec 2013 and also received a SMS of refund is deposited in my account. But I didn't get any money till 29th Dec 13. When I called the customer care on 29th Dec 8.15pm your correspondent said the money is in indigo account and no request was sent for refund to my account. I am a student living on my own expense. I have bared...
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T
taurian
from Nagpur, Maharashtra
Dec 27, 2013
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ignorance and rash behavior of crew

Address: Pune, Maharashtra

This is regarding indigo flight no: 6e322 dtd : 19th dec 2013 from guwhati to pune. I and my husband were on the flight. I was not feeling too well hence asked the air hostess for medicine. I was very hungry as it was almost a four and a half hour flight and 2 hrs approx were almost over. The food was getting to be sold again in the latter half of the flight, to our surprise we found the two airhostesses start to serve right from the start...
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lokeshmalik
Dec 26, 2013
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unsolicited cancellation of Indigo international flight from SIN to CHENNAI

Dear Sir, I would like to inform you that i had booked a flight on Singapore-Chennai sector for 8th Dec. I had also made another booking on the Chennai to Delhi sector for the same date (8th Dec). Both bookings were for my wife. Both were separate booking on the Indigo website. Both were separate banking transactions. The bookings were made on 2nd December and paid for through internet banking in INR. I had recieved the confirmation...
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D
dutta54
Dec 21, 2013
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Refund of amount

Address: Kolkata, West Bengal

I booked one ticket through https://book.goindigo.in/ this site on 12th of December at around 12:00-1:00 pm . My amount got debited from my sbi debit card rs - 10299/- (card number[protected] my register mob number [protected]. However I received the online message the ticket was not booked .Even I checked with[protected] this customer service contact number .They told me in my name their is no ticket booked . I lodged a complaint...
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B
bishnu shankar prasad
from Hyderabad, Telangana
Dec 17, 2013
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delivery of luggage

Address: Ranchi, Jharkhand

My son nidhi shankar has took a flight from mumbai to kolkata in flight number 6E-323 from kolkata . he took another flight for bangkok in flight 6E-77.His luggage has been sent to hyderabad instead of kolkata.He left for bangkok without luggage.He has to board next flight from bangkok to phnom penh at 3;20pm in air asia flight number FD2776.Pls arrange to deliver his luggage at bangkok as soon as possible and his contact no-[protected]...
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R
reesuj
Dec 13, 2013
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Refund of Excess baggage charge

Address: Khordha, Odisha

Attn: Mr. Nitin/Ms. [protected]@ Bhubaneswar Airport Hello, I have been a regular and loyal Indigo passenger and I am thoroughly disappointed at the way I and my case has been handled so far. I flew Indigo Flight No- 6E 552 (My PNR No-Q35ZSL) on December 09, 2013 from Bhubaneswar to Mumbai. I had an International flight to Toronto (British Airways) in late hours the same night Since I had excess baggage (over 15 Kgs) I called up...
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P
priyanshu007
from Mumbai, Maharashtra
Dec 8, 2013
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Veg Meal mentioned in the ticket but not provided

Address: New Delhi, Delhi

Dear Team, I was travelling from Mumbai to Delhi via 6E 184 leving from Mumbai at 6.20 AM. My Airline PNR was S2RD5V. We had a corporate booking and had veg meal booked but the Indigo employee talked very rudely and told us that it was not reflecting in his system.His name was Vinod and he refused to take the complaint as well. Kindly let us know how we can get a refund of this and how we can take an action against the Indigo employee...
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Shreta Sachdeva Khetarpal
from Delhi, Delhi
Dec 8, 2013
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Misbehaviour of staff

Address: New Delhi, Delhi

I have a complaint against indigo domestic airline supervisor miss sunita.. I had a flight to mumbai on 8th december 2013 at 9:30 .Indigo has a single counter for all airlines.. And i was standing in the queue 1 hour before the flight timings. The queue was long and i asked one of their staff that i am getting late for check in.. He said that dont worry be in queue you will be able to check in. I reached the check in counter 10 minutes to...
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T
tulsian
from Kolkata, West Bengal
Dec 6, 2013
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Snatched my credit card and purse

Address: Ahmedabad, Gujarat

My complaint is reminder as it is not resolved

My travel was from ahmedabad to delhi 6E 158 on 21st november 2013

[1] That criminal person was on duty at ahmedabad airport at 6.00 a.m. at counter without uniform and name tag

[2] I was having boarding pass in my hand though how that muslim supervisor person (who was with full hair on his face and no name tag ) can prevent me boarding the flight...
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T
tulsian
from Kolkata, West Bengal
Dec 6, 2013
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Indigo on-duty supervisor attempted criminal offense on 21st november morning 6.00a.m.

Address: Ahmedabad, Gujarat

From Dr.Tulsian posted on 7th December : reminder as not yet resloved

Travelling from ahmedabad to delhi by indigo flight at 6.00a.m.

CRIMINAL OFFENCE BY INDIGO AHMEDABAD COUNTER 1 SUPERSIVOR PERSON

My complaint is on 21st november 2013 my flight was from ahmedabad to delhi and i received boarding pass, but 1 very dirty and loose character superviosr without name tag and without uniform has hold...
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T
tulsian
from Kolkata, West Bengal
Dec 6, 2013
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criminal and humiliating attitude at ahmedabad onduty indigo person

Address: Ahmedabad, Gujarat

CRIMINAL OFFENCE BY INDIGO AHMEDABAD COUNTER 1 SUPERSIVOR PERSON My complaint is on 21st my flight was from ahmedabad to delhi and i received boarding pass, but 1 very dirty and loose character superviosr without name tag and without uniform has hold my hand and snatched my credit card and purse from my hand Indigo airlines is not giving me the name of that superviosr, who was muslim with full hair on his face my complaint has...
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A
alwaysajesh
from New Delhi, Delhi
Dec 4, 2013
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Baggage Damage

Address: New Delhi, Delhi

Hi All, We are frequent flyers with Indigo for quite a few years now. Till today we had very good experience and impression about Indigo. This is in reference to the horrible customer service experience that we had today. We took a flight 6E 197 (indigo airlines) from Delhi - Mumbai 14 Nov. And from Mumbai - Mauritius we have our ongoing flight and then to Dubai, and again from Dubai - Kochin - back to Delhi with Indigo again. This...
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