IndiGo Complaints & Reviews

Date of incidence: 1st May'2013

I reached airport at 5:10 am by airport bus . As I entered, I saw a very long queue for check-in for Indigo. I was in the line for around 20 min when Indigo manager called for passengers travelling to Nagpur/Indore. I went to him and was allowed to jump the line. He asked some o[censored]s to go to counter 2, which is a baggage drop counter. Since Indigo person had asked for, I went ahead to counter...

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Address: Andhra Pradesh

hi we have booked from chennai to vizag by indigo in july as our return ticket. we were taking indigo flight after we reached chennai from bangkok by thai airways.we were 4 o[censored]s together and we have purchased a tv each at bangkok in which 3 were 40inch and one was 32 inch.
in thai airways they checked in all our laugage and no extra charge was charged for tvs and all our luaggage was boarded with out any issues, once we came to chennai...

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Address: Mumbai City, Maharashtra

Mr. n l choudhary had boked 5 ticket from go indigo Mumbai to bankok boking date 5/01/13 my travling date is 12/2/13 due to some uncertlity one of my calluge could not travel with us to bankok so had can cansal the ticket . Ticket pnr no. WN8ZCQ,passanger name is girdharilal chawla,he had give us outhority letter & id froof to collect refund ticket .but when mr nL choudhary ,went to santacruz airport with following outhority letter...

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Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.

Website: www.goindigo.in

Dear Customer relation officer,
Please find Itinerary -HU4JCW, booked on[protected] for flight From - Hyd to Raipur on[protected].
We had paid Rs 200 for SSR + rs 100 for convenience total rs 300 extra while booking ticket to get priority seat 05A at the time of booking of ticket i.e. On[protected]. Which is visible on issued itinerary as well.
When Passenger Approached to Indigo counter at Hydrabad Airport on[protected],...

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Address: Bangalore, Karnataka

My cousin, Chanakya, was supposed to travel on Indigo airlines from Bangalore to Pune by flight 6E 102 on July 07 with PNR no# PUV4DT. Flight departure time is 9:50AM. We did a web check-in night before, but the agent says I had only selected seat no. Website is so pathetic, it allows only seat selection, but not web check-in. I thought that was web check-in. We paid 50 Rs to collect the printout from front desk and they asked us to check...

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Address: Pune, Maharashtra

Hi,

On purchase on board meal voucher along with ticket I have paid Rs. 480 for return journey ( Pune-Nagpur as on 20/06/2013 and 21/06/2013). but while serving the food on fly they offer me only one food and one beverage , one side they give me one cashew + one drink ( cost 100+60) and other side they give me one cookies+one drink ( cost 50+60) put together they give me only 270/- equivalent food , while I ask for other...

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Address: Uttar Pradesh

i rajesh kumar shahi had a bad fate to travel with indigo on 4 june 2013 from bkk to kol.by flight 6E078.we reached kol. and had a connected flight to lucknow and on kol airport could not receive one of our bag.our bag contained valuable things for the purpose of marriage.we filed a complain but our bag is not yet found.staff members promised us our compensation money of 25000 thai bhat.i hope you would pay the compensation as soon as possible...

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Address: Bangalore, Karnataka

As not getting reply from Indigo Airport authority on the damage they did to my bag; i am finally writing to consumer forum,
This is mental and monitory pain through which a customer is going through; please take care.

DESCRIPTION -->
Name – Ankur Jain
Tracer file no - BLR/6E/153/2033
Ticket number – RRW2ZBR
Baggage tag number – 565J5
Date - 7th May 2013
This is...

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Address: Coimbatore, Tamil Nadu

My wife and son travelled from Bangalore to Dubai (Ref: LRH6CT). At Bangalore, they were issued boarding pass only upto Hyderabad. At Hyderabad, my son was refused boarding pass to Dubai stating that " OK to board" is not available. He was out o[censored]AE for more than 8 months. I paid the penalty and they were having copy of NOC from the Dubai Immigration.

When I wife called from Hyderabad, I wanted to...

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Hi Sir/Madam
My father had booked air ticket for Indigo Flight "Lucknow to Bangalore and Bangalore To Lucknow" journey Date : 25th April 2013 for four passenger,
in which i ticket was cancelled on 24th April 2013.
Till now no refund has been paid and while asking about transaction id, call center gives us time to call them after 24hrs.
Details
PNR: orm5aq,
Travel Details : Jayesh Srivastava...

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Address: Pune, Maharashtra

My PNR no LWJ3AP we had a flight on 19may 2013 at 5.55am ,but. Due to an small accident which took place near the airport by our car we were delay to come at the airport 4min prior to the departure time,we requested them to please consider us but your staff was not giving a valid reason she was replying that we will take time to make boarding pass,such silly reason was state end to us,we had a great loss due to the staff at the airport...

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Address: Delhi

Dear Aministrator

Its really regretful to state that I have not received my refunded amount on account of cancellation of my Indigo package availed , even after 20 days.
Booking date through Ms Nupur 25th April,2013
Cancellation date 25th April,2013
Package for 3 days
Passenger Name Ms Janak Chopra and Ms Kanu Sehgal

I had called not less than 20 times for thr same, but in vain.Mr....

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4 Comments

This is just the starting of the complain......travelled in INDIGO for more then 20 times but was shocked to see the response of the Airline authority when my mobile was stolen from Check in baggage and my new camera was totally damaged.I went to the Airline authority for help but was denied any action and in return they told that this has been done by the customs.Checked with custome at Kolkata and found it was mistake of Indigo.
This...

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Address: Karnataka

Hello

This is Kanchan here. Following is the complaint I have put forth to IndiGo Airlines. Hope I get a speedy response.

I would like to bring to your notice a rare scenario in which a lot of people had to go through a bad time.

My Husband (Jinesh Mewara) was supposed to travel from Vadodara to Bangalore in flight no “6E 212” today i.e. Wednesday, May 15, 2013. His flight was scheduled to...

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Address: South Delhi, Delhi

I booked Indigo Flight through makemytrip. I checked in on time and was in queue for boarding. The boarding was still happening when i went to the washroom but when i came back after 2-3 minutes they did not let me board. The ground staff was very rude and was screaming. It was my brothers engineering entrance exam in Bangalore but they did not let us go. They adjusted one ticket (after paying charges and difference in fair of 4000 rs) and...

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Address: South 24 Parganas, West Bengal

Hi,

I Parama Dutta was traveling by Indigo Airlines on 6th May 2013, Flight 6E-135, Pune-Amhedabad-Kolkata, seat 7D. I was carrying two cabin luggage one a laptop bag another a VIP backpack blue and black in color. I checked these two as cabin baggage and boarded the flight at Pune. After the flight took aboard I took out my Jacket, lunch box, and bottle of water from the backpack. Thereafter flight landed at Ahmedabad...

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Address: North 24 Parganas, West Bengal

Faced very bad behavior from the check in counters and some air hostess from Indigo airlines(KOLKATA). They treat their customers in a very disrespectful manner . This should not happen for a PRIVATE airlines like indigo in fact they should at least take care of their conduct with the customers.

I am a regular traveler in indigo, but now pissed by their services....

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Address: Chennai, Tamil Nadu

On 2nd May 2013 I had booked a ticket from Chennai to Bhubaneswar via Vishakapatnam which was scheduled at 7:20 . We reached the airport by 5:30 and did the security check and stood in the queue which was long and there was no announcement or any kind of information given about this flight as we were early but however we reached the counters by 6:10 and our luggages was on the belt , the staff told us our seat numbers and suddenly he says...

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Address: Andhra Pradesh

I had travelled in indigo airbus from New Delhi (6E317) to vishakhapatnam via Hyderabad (6E248) on 24 March 2013. I was having a framed photo, which was a fragile item. The indigo staff had informed me that, the photo will go with fragile items, but when i collected my luggage at vishakhapatnam airport, the photo came on conveyor belt along with rest of the luggage. Immediately i had launched the complaint at airport. My complaint number...

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Address: Gautam Buddha Nagar, Uttar Pradesh

I travelled from Delhi to Bangalore on 4th Mar, 2013. My airfare includes meals, however it was not served instead of requesting the crew members. They said they do not have any information and asked me to show my reservation details. It was mentioned on second page which was missed during check-in. So I requested them to check at their end, and when customer has already pre-booked the meals, this information should be available with the...

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IndiGo Complaints & Reviews

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missed flight due to mismanagement by Indigo staff

over pricing

REFUND OF AIR TICKET

Extra charge

Not able to check-in for Indigo domestic flight through reported 1hr before

not getting similar value product which we already pay

compensation money

PIR case not handled

IRRESPONSIBLE BEHAVIOR OF INDIGO GROUND STAFF AND CUSTOMER CARE

Non-Refund of cancelled ticket

Dissatisfaction and non cooperative staff

Non Refund of cancelled package even after 20 days

ITEM STOLEN FROM CHECKED IN BAGGAGE

Denied travel & refund

Not allowed to Board, Misplaced Luggage and No Refund

cabin luggage stolen / missing from aircraft

bad behavior

Cheating strategy

Fragile item broken during journey

Food Not Served Even After Pre-Book

IndiGo Complaints & Reviews

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