OYO Rooms Complaints & Reviews

I paid Rs.3564 twice through Google Pay to OYO app on 02.04.2022 to book a hotel in Hyderabad. My money got deducted but the booking was not confirmed by the Oyo app nor was any refund initiated from their side. On Calling customer care, they told me to hold the call for 15 minutes after which they ended the call.
This behavior is not at all acceptable and I want my refund.

Made a third booking to pay during check-in....

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Address: 3334 S Us Highway 77

What: Suspected Drug Traffic transaction
When: roughly around 3:50 PM on 4/1/2023
Where Oyo Hotel 3334 S Us Highway 77 Who: A gold colored sedan with a very loud bass system sped in and stopped in front of one of the rooms, a short Hispanic looking 20-30 year old male met the driver, something was exchanged with tight fists, the male looked around and appeared to be nervous looking to see if anyone was watching, the exchange...

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I booked OYO hotel with oyo executive on 1st April, 2023 at 1 Am.
The hotel name is Collection O DSP located in mahape.
When I reached in hotel by 3 Am, hotel manager denied to provide me room by stating that oyo has charged very less amount for room.
I called oyo executive in front of manager. But no positive response received from executive.
In the morning, I spoken with another executive for the tarriff...

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Address: Kannur Kerala

Website: www.oyorooms.com

Hello Team,

For my booking from OYO - XAKF8874 I faced a pathetic / nonstandard support from OYO & partner hotel. I made the prebooking & paid all the amount, while reached hotel they don't have room available. They have asked us to travel 15 km distance another hotel. While contacting the customer support they have usual standard term responses, the money will get after 10 working days, sorry for the inconvenience. In such...

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Hi, I booked a room today at Oyo Rooms. Payment was made via HDFC Bank using phonepay. Money was deducted from my account but booking was not made successfully. I enquired calling Oyo customer support but they were failing to assist me with this because I didn't had any booking ID. Kindly look into this & process my refund ASAP. Attached is the transaction details done to Oyo Rooms....

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I booked a hotel on March 29, 2023 at Flagship Swastik Inn from oyorooms. The booking ID is NM782788. I already paid Rs. 116 for booking. But the hotel denied my booking right away.

I called oyo customer care twice and explained the issue. In both the cases oyo customer executive told me to be on the call while they would contact the hotel. And, in both the cases they hung up the call after 15 minutes without even talking to...

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Website: OYO

Booking ID : KS6P3764
No. Of rooms - 2
No. Of guest - 6 ( women's)
Booking Amount : ₹ 2795
Booking person name - Vinita moon
I have booked 2 room for 2 days via OYO app. The room shown on app was having TV clean room, but when I booked it and checked in the hotel the room was stinking, bed sheet were not clean, and manager was not cooperative. Room was not what as shown in pics. We book 2 rooms for 6 persons...

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Dear Sir / Madam

we have booked a Room in ooty from 11.11.2022 to 13.11.2022
Booking ID is SO5A6466 with 4 room for 9 Adults and 4 Children's
Hotel name is Hidden Valley "OYO flagship 702208"

we have made a advance of Rs.4795 /- on[protected]. we got the confirmation from OYO

We started to travel on 11.11.2022 from Bangalore to Ooty on the way we got a call from hidden valley...

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I have booked a room from 4th to 7th Jan 2023 on OYO. But upon arrival at the Hotel, the hotel denied to provide us the room. We made a complain with OYO but no resolution. After many complain they said they have refunded the money and it will credited in your account in 14 days. but it never did....

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After having pre-paid on the OYO app for a OYO Collection O room booking on March 1st 2023, hotel(Dhruva's residency) denied check-in as they claimed they were not a part of OYO and they wont allow entry.
After speaking with the customer care(who didn't even have an idea the hotel was no longer under oyo), they intiated my refund on 2nd March and said the refund would be reflected back in my account in 7-14 working days.
br...

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This is the complain I am raising second time, I havn't received payment yet even after 15 days. I had booked a room on 16 Feb 2023 in mid night, hotel man denied giving room, so want refund, call many times to OYO rooms, no one responded, please provide me refund at earliest.
booking Id - M1FP6042...

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Address: Srinivasa Hotel, Tirupathi, chittoor district, Andhra pradesh.

Booking ID - UNZT3675
Actual Amount : 898/-
Amount paid : 1674/-

We have booked room for 898/- for two nights in app and but at the time of checkin they asked us to pay 1674/-. As due to midnight they forced us to pay so we paid the amount to the account in hotel person in the name of E Yugandhar. While we were in hotel we called CX support and taken property manager in Conference and confirmed as he is taken...

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Address: G-block aya nagar

Hi team,

I want my refund for the hotel booking on 15 Mar 2023. The details of the booking are listed below.

Hotel: Flagship City Inn Dx Near Gurudwara Shri Bangla Sahib
Booking Id: JQKS1700
Check-in Date & Time: 15 Mar, noon onwards
Checkout Date & Time: 16 Mar till 11:00 AM
No. of Rooms: 1 Classic Room
Number of Guests: 2 guests
Address: Laddu Ghati, Sidarth Basti,...

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When I reached hotel, they have denied my booking by saying rooms are not available and they made checkout without my consent. When I asked same thing to the hotel manager, she said she will get us the refund. Same time I called OYO support they also discussed the same thing and reverted me back with a mail for initiating my refund which I will received in 7-14 working days. But it is more than one month now and I haven't received anything...

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Booking ID - UNZT3675
Actual Amount : 898/-
Amount paid : 1674/-

We have booked room for 898/- for two nights in app and but at the time of checkin they asked us to pay 1674/-. As due to midnight they forced us to pay so we paid the amount to the account in hotel person in the name of V Nagendra. While we were in hotel we called CX support and taken property manager in Conference and confirmed as he is taken extra...

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Booking ID UNZT3675.
Actual Amount : 898
Amount paid : 1674

We have booked room for 898/- for two nights in app and but at the time of checkin they asked us to pay 1674/-. As due to midnight they forced us to pay so we paid the amount to the account in hotel person in the name of V Nagendra. While we were in hotel we called CX support and taken property manager in Conference and confirmed as he is taken extra...

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Address: Tirupathi, Chittoor dst, Andhra pradesh.

Booking ID UNZT3675.
Actual Amount : 898/-
Amount paid : 1674/-

We have booked room for 898/- for two nights in app and but at the time of check-in they asked us to pay 1674/-. As due to midnight they forced us to pay so we paid the amount to the account in hotel person in the name of V Nagendra. While we were in hotel we called CX support and taken property manager in Conference and confirmed as he is taken...

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Address: Tirupathi, Chittoor district, Andhra pradesh.

We have booked room for 898/- for two nights in app and but at the time of checkin they asked us to pay 1674/-. As due to midnight they forced us to pay so we paid the amount to the account in hotel person in the name of V Nagendra. While we were in hotel we called CX support and taken property manager in Conference and confirmed as he is taken extra amount. But while I am sending proof for refund they are saying not valid. As already property...

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Address: Ground Floor-001, MAURYANSH ELANZA, SHYAMAL CROSS ROAD, NR.PAREKH HOSPITAL, SATELITE AHMEDABAD Ahmedabad GJ 380015 IN.

I had booked 3 rooms for 7 guest through Oyo in Super Oyo Townhouse 704 Hotel Divya palace at Indore location which Booking id YQD22136 and payment also made at the same time & confirmed by Oyo Executive that the booking confirmed for check in date 18th March 2023 & Check out date 19th Mar'2023 at the hotel then we got relax as the booking confirmed.
But when we reached the hotel and ask reception person to check in against booking...

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OYO Rooms Complaints & Reviews

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Money deducted twice yet no booking/refund confirmed

Suspected Drug Trafficking

Denied to provide a room and refund also.

Non-Standard support / Pathetic support from OYO & Hotel

Amount deducted from Account but booking has not been made

Denial of booking by hotel

Regarding refund and hotel

Fraud transaction & fake rooms

Non Refund

Pending refund - Booking ID - M5AL3632

Refund not provided Id- M1FP6042 even after raising complaint

Charged Extra amount

Booking Id: JQKS1700 (Refund)

[Booking ID:- CE2S9192] Sharing refund mail screenshot, its more then 1 month but no refund received.

[Booking ID:- CE2S9192] After reaching hotel they denied my booking and I have not received the promised refund yet

More Amount charged

Unauthorized charge of Money

Not Received my Refund

Unauthorized collection of Money

Prepaid booking - Check in issue

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OYO Rooms Complaints & Reviews

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Recently resolved complaints

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OYO Rooms reviews & complaints page 14

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