OYO Rooms Complaints &amp; Reviews

I booked a room in Capital O Hotel Soni Inn on 25th March through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 1035₹ apart from 365₹ which I paid while booking, so total bill was summed up to 1400. They also refused...

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Address: Meghraj Lodge near laxminarayan theatre Pune

On 6th of March 2023 i booked hotel in Pune through Oyo app. And when we reached to our destination they were charging us more 1000 rupes to check in. By Oyo it was charged rupees 1127 for 2 nights and the hotel was charging more 1000 for 2 nights that's shameful for Oyo hotels. And we complaint for refund we just got a msg about refund and now it's been more than 20 days we still getting a refund and when we call to customer services they...

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Booked a hotel via OYO rooms in Coinbatore on 15th feb 2023 and paid amount of Rs 1390/-.
Due to some reasons cancelled the booking but have not yet received refund amount.
It's been a month please look into this matter. I need my money back ASAP....

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Booked for hotel in Hyderabad for 9th march. When we went to the location of hotel as shown on App, we cant find the hotel at all.
Customer care tried contacting the hotel, and they didnt answer. Oyo agent asked to cancel the booking and to find a new accommodation on my own.

However, they have not refunded the amount paid as advance payment for booking so far....

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Booking ID : EF8K9113
Booking Amount : ₹3100
I have booked a room for 2 days via OYO app. The room shown on app was having TV clean room, but when I booked it and checked in the hotel the room was stinking, bed sheet were not clean, TV was not working and staff was not cooperative. I immediately logged a ticket against this to OYO helpline and checked out from there. The agents were trying to call the hotel but no one answered,...

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Address: Townhouse 1139 Golf luxury hotel near Aravali Biodiversity Park (643, sector-42, Gurgaon, 12201

I checked in to townhouse 1139 Golf luxury hotel near Aravali Biodiversity Park(643, sector-42, Gurgaon, 12201) booking id: YPZ45865.

the Booking amount was Rs.723/- upon arriving the manager asked me to pay Rs.2000/- as they are not providing any rooms at the given price. I made the UPI Payment transaction id:[protected] to Deepak s/0 Bhim Singh ([protected]@paytm).

upon reporting the incident to customer care(CC),...

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Address: OYO 77067 P N K Suites

My Wife went for a business trip. ! OYO customer care suggested to stay in the OYO room called - OYO 77067 P N K Suites
She arrived on time to check in, but the manager and receptionist were very unprofessional and unpleasant. They kept her waiting for four hours while announcing that the room was still being cleaned. They provided a temporary NON-AC room after 4 hours. The main door's lock was missing when she arrived. After 30 minutes,...

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Address: Nagpur

Dear team, I have booked a hotel named OYO Airport Bnb (near to the Nagpur's Airport) from OYO's telephone booking and they have messaged me the link for the payment on which i have made payment of INR 933 via my credit card. I have booked the hotel for two days starting from 18th March 23 to 20th March 23. I had mentioned earlier that i will check in at 10 Pm and also mentioned that do the booking only if the hotel is agreed to take the...

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Hi Team,

I booked room in goa with Booking ID RBAJ8235, When I checked in, they asked extra money. So I called customer care, they transferred us to different property, after paying some amount with new Booking ID YGC51725

I reached second property, original payment of 906 rs was reflecting to new booking ID YGC51725. So I have paid in cash.

But customer care people said it will be refunded after...

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Address: Gurugram

Website: www.oyorooms.com

I had cancelled my booking on Oyorooms.
Booking ID - ATZP4050.

The refund was initiated at the time of cancellation, still it has not credited back to the source account.
Need my refund amount urgently....

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Today I tried to book a hotel in Chennai, money got deducted, but no confirmation received and no booking info on my account.

Registered mobile number: [protected]
Amount deducted: 2334...

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Have booked Sai Leela hotel in Puri on 4th Mar with booking id F5AP7432 for the dates from 10th to 12th Mar. Have cancelled this on 9th mar during conversation with Oyo agent and he gave reference number [protected] but he didn't shared cancellation confirmation through sms. We didn't received refund amount yet, please process refund immediately....

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Website: www.oyorooms.com

I made the payment but didn't receive the booking confirmation or any booking ID. The payment was of 562 Rs Via my Paytm wallet and the app doesn't show any booking I'd for the same payment made.

Here lies the loophole where I am trying to contact customer care and ask for solution, but they can't provide any as they have to have a booking Id in order to proceed.

After which I had conversation with one of the...

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Booked Sai Leela - Puri on 4th March to check in for the dates from 10th to 12th mar with booking id F5AP7432. Have called customer care +[protected] to cancel room and agent confirmed that room has been cancelled and shared reference number [protected] said due to technical issues could not send cancellation confirmation to mobile.

Till now i didn't got refund, please refund amount ASAP....

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We have booked a hotel room under OYO

*Booking Id*: P7TD5924
We have done the payment as well before hand through UPI.

Later contacted the hotel team to get it confirmed on their side. We got to know that we need to pay extra to avail the room. We already told them that we have paid the amount to OYO. But the hotel ppl didn't listen and told us that we can book another hotel and cancel this.
br...

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I have booked with booking M7KD2210. But, hotel denied booking after going all the way there. I requested for refund, which was never received. I will seek justice from higher authorities for this harassment, if I do not receive my refund immidiately....

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My amount worth 1210Rs. is successfully deducted, but I haven't received my booking . I paid via PhonePe on OyoRooms app, but the booking doesn't show in my app also, I also contacted the voice team. But she cut the call showing no respect to me.

How can I give the booking I'd when I didn't receive any booking confirmation?

Attaching all the proofs:-

There is a pic showing the hotel and the dates...

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I booked a room on the morning of 14th March 2023, I went there in the evening and found that the room I booked (saw on the website) did not resemble with the room I was getting. Moreover they did not provide the tv and queen size bed as promised. When I asked to shift me to another room they said that they will give it provided I pay them another Rs700. I asked them for a refund, they said that they can't do anything and to contact about...

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Website: www.oyorooms.com

This is brought to your attention, I booked my rooms yesterday via OYO and my confirmation ID is QN0C3554. As per OYO amount for stay was ~1427/= I have been asked to pay 143/= for OYO (attached bill). and the remaining pay to the hotel.

When I visit to hotel and demanded to pay 3000/= instead of 1284/=

I reached out to OYO customer care and he transferred the call to the hotel. But the guy is speaking in Hindi...

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