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OYO Rooms Complaints & Reviews

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3.7

Updated: Apr 11, 2025

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OYO Rooms reviews & complaints page 61

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I have Booked Room & Made Full payment in Advance on 14th July.

But i got call on 21st July to cancel the booking - MY Hotel Room was booked from 23th to 24th July - 2 Rooms.

I am calling to customer care - i got reply that APP is not working and Rate was not updated. So now price has been raised - you need to rebook hotel with new price and cancel current booking.

Its OYO mistake - they need to...

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I haven't got a single refund out of 7 refunds for more than 20 days now. They not even responding now and just sent me a mail saying to wait for 7-14 days. Are you guys for real? How hard is it for you to refund my money?
No one from Oyo is responding and helping.
booking ids are QTLV0885, BJVC5377, Q8S31603, A3XQ5057, and, QN9U0398
I got a reply for the other 2 booking ids but that also says wait for 7-14 days.
Come...

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I booked an oyo hotel named Townhouse 1000 indian hotel on the night of 16th and made the advance payment of 1141 RS on oyo app. I traveled to that hotel at 12:30 of night and the hotel reception simply rejected entry saying to that that they do not have any bookin with my name. I showed them all proof of payment and booking confirmation msg but he simply said i'll not allow entry no matter what i say. He said you have paid to oyo then talk...

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I booked a book for 3 nights and 4 days it showed total amount as 4390 i paid total amount and it showed booking as conform after that today it is still showing 1500 is remaining....

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Website: oyorooms.com

Refund not processed after initiation and no response from the customer care or emails...

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I had to try 2 times and second time I got a booking but 1st time neither got refund. Phone number is [protected]....

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I booked a room in oyo 28415 Resort garden Retreat on 20 jul with booking id RAER7763. The booking at the hotel directed to pay ₹617 first nd rest of the amount later. Upon pavement through google pay to the oyo apps it said that the money got deducted but in the official oyo app it showed payment failed so to avoid the confusion we tried calling customer care several time but there was no response so we cancelled the booking and requested...

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I have booked OYO on 19 july 2022 and when i reached hotel for checkin, owner was asking me for more money. Even i have done partial payment he says i didnt received any payment and when i cancelled my booking due to him OYO didnt gave me full refund.
This service are you providing?...

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Ticket ID: [protected]
Booking ID: RKZ40310
Check-in (dd-mm-yyyy): 26/06/2022
Check-out (dd-mm-yyyy): 01/07/2022
OYO ID: CHN548
Booking Creation Source: Direct
Booking Status: Checked out
Property Name: OYO 12831 ITS South East Residency
Property Code: 12831
Was the request raised within 48hrs (Yes/No): Yes
Cancellation or modification date on which it was requested:...

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Address: Plot number:224, Ranka Group Building, F C I Godown Main Rd, Krishna Reddy Industrial Estate, Dooravani Nagar, Bengaluru, Karnataka 560016

We had booked a hotel (Capital O 88025 BLOOMS STAY INN) on Oyo rooms a month ago and the booking was confirmed. The booking id is H10N3427. 2 days before the booking day again we contacted customer care and they confirmed that the booking is confirmed with (Capital O 88025 BLOOMS STAY INN). I have attached the chat history in this complaint. The sole purpose of booking this hotel was for its proximity to the metro station as we had to use...

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I booked a hotel on 28th June, but at the time of Check in the hotel said you have to pay for extra, other than the app is showing and directly contacted oyo rooms, they said at time of checkout just pay extra and take the bill from hotel and oyo will refund the amount, I did the same and followed the steps, but now it’s been 22 days but no amount has been refunded to me, In the mail the support wrote it will be reflect in 7-14 days.br...

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Hello, i had cancelled three bookings in oyo on 21st of June 2022, still I haven't received any refund.the app is showing money refunded but still no money got transferred. No reply from oyo customer care also.realy irresponsible behaviour from the company...

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It's been 20 days I have not recieved my refund...

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I booked an oyo on 18/7/22 for 19/7/22 when i went to the oyo it showed in the app that it has been cancelled but i did not cancelled the booking and i have paid the full amont to them when i booked now they are telling me that we will not refund the money since i have not cancelled from my end why will i pay i want my money refunded back to me the booking id is FSTZ3566...

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I have booked a oyo room for 19/7/22 for which i have paid 698 through my googlepay but when i went to the oyo it showed cancelled and i have not cancel the booking from my end now since the booking is cancelled feom my end i should be refunded with my money but they are not refunding the money to me i have tried 15 times to connect to their service desk all the time i have to wait for 10-15 mins and i am put on hold the booking id is FSTZ3566...

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Address: Gurugram

I had booked two Oyo room in silverkey executive stays 19650 huda star mall for 4 guests. When we reach our hotel destination we entered in hotel and we get know that this hotel have not any rooms left as we already made a booking they said talk to customer care than i called customer executive of oyo they said i am cancelling your booking then the refund will be transfer in your bank in 7-14 days i said okay. This booking was made on 29...

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Address: Bangalore, India.

I booked room for[protected] for one night at collection o 83969. I had paid an amount of rs. 641 online.
But after reaching hotel, they denied check in, but showing check in&out in oyo app. So, I require refund of the same.
Calling oyo customer care for the same, no help I got.
Hotel: Golden grand inn.
Booking ID: KT7D0788
MOB: [protected]
UPI ID: [protected]@UPI
DATE: 14/07/2022, 1 night,...

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Address: Nagpur

My name is gaurav sukheja
Check-in date is 2 July 2022 and check-out date is 4th July
Due to terrif issue Oyo initiated my Remaining amount ie 1300 i have waited 15 days still I haven't received my refund yet
Yesterday I called many times to oyo customer service and all the representatives disconnected my calls.
I'm waiting for the resolution.
Kindly update me.
My email address [protected]@gmail.combr...

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On July 6, 2022, I booked a room (Classic X 1) through OYO app in OYO 8812 White Palace and Resort, New Alipore for two days (July 6-July 7) for two persons (Booking ID: GKVH7269). I paid Rs. 1008 via UPI transaction. A few minutes after the booking was confirmed, I got a call from the hotel and they told me that they can't allow me to check in unless I pay an extra amount. I tried to convince them that I have already made the payment through...

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I have booked a deluxe room 2 guests in hotel bkc mannat O 863933 mumbai with booking id when my friend entered to hotel the manager said we dont have deluxe room as of now and they shifted him to very small room which is having one bed…and after sometime i came to checkin and when i asked about booking they said they don’t have tieup with oyo. I was literally shocked and when asked how did you allowed my friend to checkin then...

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Hi, we are worried to see the issues raised by you. This is not the level of service we aim to provide, and the experience you described are concerning and this surely needs&nbsp;to&nbsp;be&nbsp;check...

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