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OYO Rooms Complaints & Reviews

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Updated: Jan 1, 2025
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OYO Rooms reviews & complaints page 61

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K
Kuchbhiabhi
Jul 20, 2022
Jul 21, 2022
This thread was updated on Jul 21, 2022
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Money got deducted but hotel not booked and not getting refund back

I had to try 2 times and second time I got a booking but 1st time neither got refund. Phone number is [protected]....
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Amrita bunia
Jul 20, 2022
Jul 21, 2022
This thread was updated on Jul 21, 2022
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Refund not credited upon cancellation of booking

I booked a room in oyo 28415 Resort garden Retreat on 20 jul with booking id RAER7763. The booking at the hotel directed to pay ₹617 first nd rest of the amount later. Upon pavement through google pay to the oyo apps it said that the money got deducted but in the official oyo app it showed payment failed so to avoid the confusion we tried calling customer care several time but there was no response so we cancelled the booking and requested...
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0949_ Prathamesh Jaisingpure
Jul 20, 2022
Jul 21, 2022
This thread was updated on Jul 21, 2022
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OYO property owner asking additional money

I have booked OYO on 19 july 2022 and when i reached hotel for checkin, owner was asking me for more money. Even i have done partial payment he says i didnt received any payment and when i cancelled my booking due to him OYO didnt gave me full refund.
This service are you providing?...
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sunny31268
Jul 20, 2022
Jul 21, 2022
This thread was updated on Jul 21, 2022
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Refund pending Sunil

Ticket ID: [protected]
Booking ID: RKZ40310
Check-in (dd-mm-yyyy): 26/06/2022
Check-out (dd-mm-yyyy): 01/07/2022
OYO ID: CHN548
Booking Creation Source: Direct
Booking Status: Checked out
Property Name: OYO 12831 ITS South East Residency
Property Code: 12831
Was the request raised within 48hrs (Yes/No): Yes
Cancellation or modification date on which it was requested:...
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Tushar Mahanta
Jul 20, 2022
Aug 6, 2022
This thread was updated on Aug 6, 2022
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They changed the hotel in the last minute without any consent

Address: Plot number:224, Ranka Group Building, F C I Godown Main Rd, Krishna Reddy Industrial Estate, Dooravani Nagar, Bengaluru, Karnataka 560016

We had booked a hotel (Capital O 88025 BLOOMS STAY INN) on Oyo rooms a month ago and the booking was confirmed. The booking id is H10N3427. 2 days before the booking day again we contacted customer care and they confirmed that the booking is confirmed with (Capital O 88025 BLOOMS STAY INN). I have attached the chat history in this complaint. The sole purpose of booking this hotel was for its proximity to the metro station as we had to use...
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simrag
Jul 20, 2022
Aug 6, 2022
This thread was updated on Aug 6, 2022
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Refund of extra amount paid

I booked a hotel on 28th June, but at the time of Check in the hotel said you have to pay for extra, other than the app is showing and directly contacted oyo rooms, they said at time of checkout just pay extra and take the bill from hotel and oyo will refund the amount, I did the same and followed the steps, but now it’s been 22 days but no amount has been refunded to me, In the mail the support wrote it will be reflect in 7-14 days.br...
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Jithin 9423
from Kasaragod, Kerala
Jul 20, 2022
Aug 7, 2022
This thread was updated on Aug 7, 2022
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Refund of cancellation not yet received

Hello, i had cancelled three bookings in oyo on 21st of June 2022, still I haven't received any refund.the app is showing money refunded but still no money got transferred. No reply from oyo customer care also.realy irresponsible behaviour from the company...
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Dakshita Rana
Jul 20, 2022
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Need refund asap

It's been 20 days I have not recieved my refund...
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9748Ashraf
Jul 19, 2022
Jul 20, 2022
This thread was updated on Jul 20, 2022
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Problem with booking

I booked an oyo on 18/7/22 for 19/7/22 when i went to the oyo it showed in the app that it has been cancelled but i did not cancelled the booking and i have paid the full amont to them when i booked now they are telling me that we will not refund the money since i have not cancelled from my end why will i pay i want my money refunded back to me the booking id is FSTZ3566...
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9748Ashraf
Jul 19, 2022
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Did not cancelled the booking still got charged

I have booked a oyo room for 19/7/22 for which i have paid 698 through my googlepay but when i went to the oyo it showed cancelled and i have not cancel the booking from my end now since the booking is cancelled feom my end i should be refunded with my money but they are not refunding the money to me i have tried 15 times to connect to their service desk all the time i have to wait for 10-15 mins and i am put on hold the booking id is FSTZ3566...
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Vanshk12
Jul 19, 2022
Jul 23, 2022
This thread was updated on Jul 23, 2022
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Refund of cancel booking

Address: Gurugram

I had booked two Oyo room in silverkey executive stays 19650 huda star mall for 4 guests. When we reach our hotel destination we entered in hotel and we get know that this hotel have not any rooms left as we already made a booking they said talk to customer care than i called customer executive of oyo they said i am cancelling your booking then the refund will be transfer in your bank in 7-14 days i said okay. This booking was made on 29...
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UNNIKRISHNAN A K me19m062
Jul 19, 2022
Jul 20, 2022
This thread was updated on Jul 20, 2022
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Check in denied, require refund

Address: Bangalore, India.

I booked room for[protected] for one night at collection o 83969. I had paid an amount of rs. 641 online.
But after reaching hotel, they denied check in, but showing check in&out in oyo app. So, I require refund of the same.
Calling oyo customer care for the same, no help I got.
Hotel: Golden grand inn.
Booking ID: KT7D0788
MOB: [protected]
UPI ID: [protected]@UPI
DATE: 14/07/2022, 1 night,...
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Yuvi221995
from Nagpur, Maharashtra
Jul 19, 2022
Jul 20, 2022
This thread was updated on Jul 20, 2022
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Tariff issue

Address: Nagpur

My name is gaurav sukheja
Check-in date is 2 July 2022 and check-out date is 4th July
Due to terrif issue Oyo initiated my Remaining amount ie 1300 i have waited 15 days still I haven't received my refund yet
Yesterday I called many times to oyo customer service and all the representatives disconnected my calls.
I'm waiting for the resolution.
Kindly update me.
My email address [protected]@gmail.combr...
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deepakck
from Kannur, Kerala
Jul 19, 2022
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RE: Complete refund needed for canceled booking( as check in was denied by hotel)

On July 6, 2022, I booked a room (Classic X 1) through OYO app in OYO 8812 White Palace and Resort, New Alipore for two days (July 6-July 7) for two persons (Booking ID: GKVH7269). I paid Rs. 1008 via UPI transaction. A few minutes after the booking was confirmed, I got a call from the hotel and they told me that they can't allow me to check in unless I pay an extra amount. I tried to convince them that I have already made the payment through...
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I have booked a deluxe room 2 guests in hotel bkc mannat O 863933 mumbai with booking id when my friend entered to hotel the manager said we dont have deluxe room as of now and they shifted him to very small room which is having one bed…and after sometime i came to checkin and when i asked about booking they said they don’t have tieup with oyo. I was literally shocked and when asked how did you allowed my friend to checkin then...
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Steve 14
from Dhanbad, Jharkhand
Jul 19, 2022
Jul 19, 2022
This thread was updated on Jul 19, 2022
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I am complaining about my refund on hotel booking

This is Aditya Das from Dhanbad JHARKHAND. On June 29th 2022 I had made a booking on Oyo Hotel Divira inn 67305, because of some serious issues while checking in I canceled my booking and claimed for the refund and the statement that I got from the oyo side that you will get your refund under 14 working days but today the date is July 19th 2022 and still I haven't got any kind of mail or sms regarding the refund
I have tried my all...
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Taran69
from Delhi, Delhi
Jul 19, 2022
Jul 19, 2022
This thread was updated on Jul 19, 2022
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Didn't get any refund yet

I have submitted a complaint regarding my booking to get refund . There team responded and send me a mail on 26 jun regarding the refund saying that it will be credited withing 7 to 14 days and today is 19th of july . Are you guys sleeping or what if you dont know how to handle a company please shut it down . You guys are literally slower than the sbi services ....
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Deven@23
from Mumbai, Maharashtra
Jul 19, 2022
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Denied check in & shown check out in OYO app

Townhouse oak hotel shubhangan khar mumbai denied my check in after successfully confirmed my booking through OYO App.

First they denied my check-in and after that its shown check-out in the oyo app. Its a clear fraud . I want my refund instantly please.

My booking id - OMM60975.

I want refund of my stay or just book me a free stay at different hotel.
Looking forward for you to reply...
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Basheer0001
Jul 19, 2022
Jul 23, 2022
This thread was updated on Jul 23, 2022
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Money deducted from my account but it is not reflected on oyo

I paid rupees 1684 for oyo hotels using olamoney. The payment was done successfully and myoney was deducted but it is not being reflected on the oyo. So, I had to pay the whole amount again in the hotel for booking confirmation. I attached the receipt of the amount down below. Please refund me the amount asap....
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eswar tallapudi
Jul 19, 2022
Jul 20, 2022
This thread was updated on Jul 20, 2022
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I have request for a refund.

Website: www.oyorooms.com

I am in a hotel stay. I have done my booking through OYO mobile app. During mid-stay, I requested for refund and checkout my hotel. The OYO customer executives provided a form to fill all my details for refund. I have sent the email and the OYO executives said they will be refunding my amount in 7-14 working days. They have not and they are not responding to my mails....
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