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OYO Rooms Complaints & Reviews

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Updated: Jan 1, 2025
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OYO Rooms reviews & complaints page 60

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V
vinayak meda
from Mumbai, Maharashtra
Jul 23, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Refund declined

Website: www.oyorooms.com

I booked a oyo room via phone call[protected] he told me that there's a hotel named OYO 8678 Golden Nest in versova, near jankidevi public school. he asked me to pay minimum price of 120₹ to confirm booking and i rest i have to pay at hotel. i paid the amount then he told me that he's going to disconnect the call and call me again. i said ok. then i got a email of OYO that my booking is confirmed but when i checked the address i saw...
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C
Chopperr
Jul 23, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Amount not refunded they lied to my face

I booked oyo on 22 july for 1076 rs at 331 oyo townhouse. I made prepaid payment in oyo app. The hotel asked for extra charges so i cancelled the booking and contacted customer care for oyo. They said i will recieve refund within 24 hours. Then i contacted again at night they said i will receive refund in 10 minutes . They just lie to our damn face . Worst service provided by oyo. My booking id is EXK91519. I have still not got refund of...
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K
krishangi shah
Jul 23, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Oyo play and win

Oyo play and win claims that you get rs. 2000 Amazon voucher if you stand in the first position in the leaderboard of play and win. So I played and stood first from 16th June to 4th July. But they didn't gave me the 2000 rupees Amazon voucher till date. I feel cheated by them...
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B
Bi5hnu
Jul 22, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Oyo Rooms Not giving refund even after more than 20 days and not responding either

Ticket ID: [protected]
Booking ID: TI0S4021
Check-in (dd-mm-yyyy): $ 29/06/2022
Check-out (dd-mm-yyyy): $02/07/2022
OYO ID: ${oyoId}
Booking Creation Source: Android App
Booking Status: checked out
Property Name:
Collection O 64511 Prime Residency
Property Code:BBS635
Was the request raised within 48hrs (Yes/No): yes
Cancellation or modification date on which it was...
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M
Mayur7799
Jul 22, 2022
Aug 9, 2022
This thread was updated on Aug 9, 2022
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No refund of money

I had booked a room via oyo app and the owner declined us room after which oyo initiated a refund and sent me a mail tol but i havent got it after the time given by them and consumer care just keeps avoiding the calls and disconnecting the call...
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A
amitgocool
Jul 22, 2022
Jul 22, 2022
This thread was updated on Jul 22, 2022
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I have extra charged by the hotel in cash for prepaid booking

I have extra charged by the hotel in cash for a prepaid booking and also harassed and threatened by the hotel staff for this....
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P
Pratik Thomas
Jul 22, 2022
Jul 23, 2022
This thread was updated on Jul 23, 2022
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Pending Refund

I had booked a room with Oyo for 16th-30th June and did advance payment for all days. I decided to check out on 18th June due to the poor condition of the room and rude behaviour of management.

After explaining my issue with the customer service & escalation manager, I was promised a full refund of 18303.71 Rs within 7-14day. (Ticket ID: [protected])

It has been more than a month since I have checked out. I've...
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M
Manishrmk
from RANCHI, Jharkhand
Jul 22, 2022
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No Refund and no resolution

Haven't got a single refund out of 4 refunds initiation for more than 21 days now. They not even responding now and just sent me a mail saying to wait for 7-14 days. Are you guys for real? How hard is it for you to refund my money?
No one from Oyo is responding and helping.
booking id -L66I7409
I got a reply but that also says wait for 7-14 days.
Come on Oyo, how pathetic your service can be?
How are you...
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H
Himangsu Borah
Jul 22, 2022
Jul 22, 2022
This thread was updated on Jul 22, 2022
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Refund status showing successful but money is not credited

I have cancelled my booking yesterday of OYO ROOMS worth 997 INR. Oyo is showing my refund is a success but money is not credited into my account.
My booking id is MP8U9339.
Please help,
Himangsu Borah...
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C
Chandra Prajapati
Jul 21, 2022
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Unethical behaviour plus False promise made, Liar

Address: Hotel Indiraj, H P Brahmachari Rd, Manipuri Rajbari, Paltan Bazaar, Guwahati, Assam 781008

I had a worst booking experience with OYO Rooms. I have called[protected] and booked a room at the OYO 22421 Indiraj. The sales team told me that room are clean and hygennic. There will be no issue from Hotel and OYO side. I'd rather rename the Sales team to Liar team of OYO.
Booking IDSGXC8649
The customer service asked me to pay advance of Rs.228 via GPay upfront and the balance of Rs.682 at the hotel reception.
I...
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Abhishek Paul11
from Tirupati, Andhra Pradesh
Jul 21, 2022
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Refund initiated but not received

I have booked a room in hyderabad OYO FLAGSHIP 75583 Thatipally mansion on June 30 and July 1 2022. The actual amount on OYO is 1297 byt they charged me 3297 by saying standard charges. So i spoke to OYO manager and they said i will get my refund if i a file a complaint with 48 hours of checkout. So i did. And they initiated my refund of rupees 2000 and said i will get my money back in 7-14 working days and its been 20 days. I haven't received...
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S
soniagill123
Jul 21, 2022
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Oyo is not refunding booking amount

Hi have booked oyo room through oyo app and paid complete amount, after reaching at hotel they were saying we cannot give you room because if you book anywhere in oyo and pay online nobody will give you room and it presently started and they denied and told me to call oyo customer care for refund, I called oyo customer care nearly 20 times everytime there helpdesk was saying press 2 for previous menu, only new booking option was open, when...
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V
Vj1992
from Indore, Madhya Pradesh
Jul 21, 2022
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Full refundnuhi

Address: Pilakhni road bareilly
Website: OYO

This is Vijendra Rawat from bareilly, UP. On 13 Jul 2022 I had made a booking on Oyo Hotel Berry BTUI5435, over call with one of your executive and paid Rs 4516 for which I was told that i[censored] cancel it u will get 100 % refund after that i received the hotel info and reception number when I called on reception they said that the rooms are not available. Same thing conveyed to your executive and he said he will cancel the booking and full refund...
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R
Rainak Chandra
Jul 21, 2022
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Money Deducted from Credit card but booking not confirmed

I had a certain booking using OYO app on 16th July where 1410/- rs was deducted f om my account and due to some technical glitch they say the hotel was not booked
Again I had to pay the same amount - now they say they only received the money once.
Kindly help in this case
And also I see a lot of other people have faced the same issue. Can you fix this please...
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M
Manishrmk
from RANCHI, Jharkhand
Jul 21, 2022
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No resolution

Why you guys are not resolving my issue my issue is still unresolved and you guys are saying it resolved donot fool customer refund my money that u promised that it will be refunded in 7-14 days its 21 days now Give me reference no. If refund is initiated
BOOKING ID L66I7409...
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D
davariyak
from mumbai, Maharashtra
Jul 21, 2022
Jul 22, 2022
This thread was updated on Jul 22, 2022
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Book Room cancel due to rise in PRICE

I have Booked Room & Made Full payment in Advance on 14th July.

But i got call on 21st July to cancel the booking - MY Hotel Room was booked from 23th to 24th July - 2 Rooms.

I am calling to customer care - i got reply that APP is not working and Rate was not updated. So now price has been raised - you need to rebook hotel with new price and cancel current booking.

Its OYO mistake - they need to...
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A
alwvp1
Jul 21, 2022
Jul 23, 2022
This thread was updated on Jul 23, 2022
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Not giving refund even after more than 20 days and not responding either

I haven't got a single refund out of 7 refunds for more than 20 days now. They not even responding now and just sent me a mail saying to wait for 7-14 days. Are you guys for real? How hard is it for you to refund my money?
No one from Oyo is responding and helping.
booking ids are QTLV0885, BJVC5377, Q8S31603, A3XQ5057, and, QN9U0398
I got a reply for the other 2 booking ids but that also says wait for 7-14 days.
Come...
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Y
Yajay
Jul 21, 2022
Jul 21, 2022
This thread was updated on Jul 21, 2022
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Hotel denied entry even after advance booking

I booked an oyo hotel named Townhouse 1000 indian hotel on the night of 16th and made the advance payment of 1141 RS on oyo app. I traveled to that hotel at 12:30 of night and the hotel reception simply rejected entry saying to that that they do not have any bookin with my name. I showed them all proof of payment and booking confirmation msg but he simply said i'll not allow entry no matter what i say. He said you have paid to oyo then talk...
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K
Kunal kjkjkjkj
Jul 21, 2022
Jul 21, 2022
This thread was updated on Jul 21, 2022
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About extra payment

I booked a book for 3 nights and 4 days it showed total amount as 4390 i paid total amount and it showed booking as conform after that today it is still showing 1500 is remaining....
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S
szoomin
Jul 21, 2022
Jul 21, 2022
This thread was updated on Jul 21, 2022
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Refund not processed after initiation

Website: oyorooms.com

Refund not processed after initiation and no response from the customer care or emails...
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