Pepperfry Complaints & Reviews

I purchased 2 sofa chairs and when these were delivered that very moment the assembly was done. The very 1st chair was defective as the legs were unbalanced and taken for repair. We were unhappy with the product and wanted to return both the chairs. Regarding the 2nd chair screw/s on it has/have been loosely put and the leg has marks of the screw driver having slipped and is dented. This chair was the 2nd chair to be assembled by pepperfry...

I purchased 2 sofa chairs for a total of Rs.26094 and when these were delivered that very moment the assembly was done. The very 1st chair was defective as the legs were unbalanced and taken for repair. We were unhappy with the product and wanted to return both the chairs. Regarding the 2nd chair screw/s on it has/have been loosely put and the leg has marks of the screw driver having slipped and is dented. This chair was the 2nd chair to be assembled by pepperfry team after the 1st one was having balancing issues. The screws have been loosely fitted or seems that something out of the usual material used, has been put in between to avoid the chair being unsteady. I really feel cheated. This is completely unacceptable. Both the chairs are defective and need to be returned.However the retailer is so far not providing any resolution except repair. They already repaired the 1st sofa and delivered which still has balancing issues still even after repair. The seller seems unwilling to take the chairs and refund and is attempting to repair the defect of the brand new unused chair giving a terrible experience to a customer. Hence I have reached out to complain for a quick and fair resolution.

I have ordered Martin 5 seated corner sofa ( order ID[protected] on 30.10.2022. But Pepper fry unable to deliver my product by the scheduled time on 17.11.2022. And surprisingly they have cancelled my product on 11.11.2022 and sent me a message that my product has been cancelled and they have processed for refund my money and it will be credited to original source by 7-10 working days. But already 10 working days is over and the amount has not been credited to my account yet. Regarding this issue, everyday I am contacting with their customer care executive through chat and I have sent mail to their grievance cell but they are unable to resolve the issue. Just they are saying- Refund has been processed and it will be credited..Being a Branch Manager of State Bank of India, I know how much time/ how many days money can be transferred/refunded. Firstly, they have canceled my product without my consent, after keeping my money almost 12 days and now everyday I have to spent time to recover my hard earned money. Is this the service of an organisation like Pepper fry ?
Anyway, I have never expected this type of service from their end. I request you please arrange to refund the amount to my source account number [protected] (NAME- BEAUTYHOLIC, SBI, IFSC-SBIN0000122) at the earliest.
Awaiting for your kind co-operation.

Thanks and Regards
Pintu Das
Mobile number-[protected]

Bought 2 wardrobes and 2nd day raised issue related to the issue. Coordinated with Multiple representatives of Pepperfry, shared videos and photos of the damaged area but no resolution provided. Every new day they assign the case to the new representative but no solution.

1st Wardrobe: Mika broken at handle of the middle door and handle hole is at wrong place. Scratches are there on the wardrobe door.

2nd Wardrobe:
Middle Door: Handle hole is on wrong place.
Right Corner Door: Crack on the upper corner.
Along with these multiple scratches are there on all the doors

Hi,

I had placed an order for Tychee 2 Door Wardrobe in Walnut Finish (Quantity - 1) product from Pepperfry app on November 4th @ 5PM. As per the estimated deliver date promised by Pepperfry was on 18th of November. But still in app it is showing its last tracking update was 10th November which was reached in Goa. After that no status update was found. Regarding same i had dropped mail to pepperfry team and there is no response...

I have ordered a chair on 15/10/22 with delivery by 1/11/22.

ITEM NAME Igor Medium Back Executive Chair in Black Colour by High Living
ORDER ID[protected]
SKU FN1841496-S-PM26138

As of 7/11/22, I have not received the item and after sending many emails and speaking to customer service, all I get is "delayed delivery, wait 72 hours" email with no followup whatsoever.

I want the item delivered with a precise date of delivery and not excuses from the courier/Pepperfry.

I have not received my refund yet even after 7 days completed and they dont redponse well and true information.

This failed product was returned and pickedup. In the name of 24 hours still i dont receive my refund.
ITEM NAME Novo Orthopedic HR & Memory Foam 5 Inch King Size Mattress by SleepSpa

ORDER ID[protected]

I ordered a bed (Rs.39000) from Pepperfry after being misled by the company about the 25% cashback, which they claim to be equivalent to as many rupees, but tell you nowhere that they expire within 7 days and can't be redeemed fully in subsequent orders (only 25% can be redeemed each time).

As soon as I realised this pathetically sly scheme, I tried to cancel the order, but they are changing me 2.5% of my order value (Rs.975), despite the cancellation being done minutes after the transaction! On top of that, they claim that the money will be refunded to the original source within 2 weeks. I've paid through credit card, why should I let interest accumulate for 2 weeks because of the company's dishonest policies?

My order needs to be cancelled ASAP and the full amount refunded immediately. Order Id[protected]

I ordered a bed and applied the 'DIWALI' coupon code for a 25% cashback to the pepperfry wallet as mentioned in the promo. After paying Rs.39000 the company credited 9420 cashback points, which the company claims in its app to be equivalent to 9420 rupees. But now when I try to buy another item and use the cashback, the company doesn't let me use more than 30% of the cashback amount and the cashback amount expires in 7 days, which was mentioned...

Hi,
I had ordered a product - Order no[protected] on 21st of Oct. but i had to cancel the item as I would not be available by 31st Oct when the product will be delivered and I had raised the cancellation request early when the product is not even dispatched from the source. But the team is denying the cancellation. Please help.
I need help and I cannot let my product remain unattended when I am not in my location.

Pepperfry's sly practices need to be checked. I placed an order for a 4-door wardrobe worth 15, 998. After the order was confirmed, i realized that it was going to take ~40 days to ship the wardrobe.

So I cancelled the order within 3-5 minutes.

Little did I know that Pepperfry wants to mooch off its customers by charging a 2.5% cancellation fee. So they cut 400 rs even though it cost them NOTHING.

A brilliant display of corporate greed!

They need to take a lesson from Amazon and prioritize long-term customer goodwill instead of chasing a few lakhs of 'cancellation revenue' every day.

They don't realize that negative word of mouth spreads faster than millions worth of marketing campaigns.

Shame on you, Pepperfry.

I made the mistake of ordering a set of four Green Jute Light Filtering 5 Feet Eyelet Curtain (1 Piece) by Skyloom from this website. One curtain was shorter than the other. The customer care says we will only refund the shorter piece and not the others. If you are not happy - we care a damn - never order again from this website.

Where customer-service is a flawless task with Myntra & Ajio & others, it's a nightmare with Pepperyfry. Thank god it was not an expensive deal. Now i can spread the word of mouth to never order from this website again.

Order No.
[protected]

ORDER ID:[protected]

a set of 3 cushions ordered.

1. product delivered 10 days late after multiple follow ups
2. wrong quantity delivered. only 1 product out of 3 delivered
3. wrong reverse pick up registered by company. delivery person refuses to pick up product

15 days of trauma, horrible customer experience.

My wife Mrs Sarah Kurien ( sarah.[protected]@gmail.com / [protected] ) had ordered a Micholtan 3-seater Sofa cum Bed at your Yelahanka, Bangalore Showroom on 5th July 2022 for delivery within 2 weeks. A sum of Rs 28297/- was paid with my SBI card for Supply, Transportation and erection of the said item
Order No ID[protected]
Ref SKU FN195 7909-S-PM3769
We had made numerous complaints regarding non receipt of the item Ref OC[protected] both by mail and by telephone calls. No body including your Mr Jospeh in the Yelahanka Showroom could give any details regarding delivery.
Finally, we took up the "non delivery" with Visa who returned our payment temporarily on 16th August 2022.
Today SBI Cards informs us that we have supposedly received delivery of this items and will charge us Rs 28297/-
Since the item was not delivered to date. we have made alternate arrangement and would request you to refund the amount.
We are Sr Citizens and are in no position to keep following up this matter.
Regards
Abraham Kurien (spouse)
[protected]@gmail.com

I need to return the mattress purchased by me cumulus orthopaedic reversible queen size as it has given me serious back issue and i have got the problem pf L4 and L5 gaping in my spinal nerve .

Please return my mattress as soon as possible . I have paid a hefty amount of money on the mattress and it gave me an illnesses of spinal nerve in my back .

I am sharing with you the images. Hope you you can understand this problem suffered by me and return this product which is not at all worth for me .

I had ordered an ergonomic chair of Green Soul from Pepperfry and received a faulty and defective product. I raised the issue and they sent engineers twice to check and confirm the issue. The visiting engineer confirmed it to be manufacturing defects to pepperfry and pepperfry informed me the same and asked to wait 15 days for replacement. They did nothing for 15 days, so I called again and then again I was given timeline of another 15 days. For total this fraud company kept me waiting for more than a month and told me eventually that product cannot be replaced as it is out of stock. I checked the item and it was available on pepperfry. Again they called me next day and this time they gave the lame excuse that the product has been stopped manufacturing. Again I checked the items and it was available in Flipkart, Amazon, Green Soul's own website, pepperfry.com and every website. These guys are just fooling me. Even the top-level officers are shamelessly lying and fooling customers. They are saying every nonsense thing to deny the replacement.

Order Number[protected]
Mobile Number - [protected]

I am being charged 2.5% of cancellation fees... I haven't seen any eCommerce doing it.. I placed 4 products and cancelled it within 24hrs, even before they processed shipment.. I am charged a cancellation fees and upon that this order was placed via EMI, now since they have not reversed the entire amount.. I will be charged via banks as well... Pepperfry should pay me my refund without charging any cancellation fees and also should get penalized...

We have purchased three seater sofa sets from pepperfry in Oct 2021.
The left side seat of the sofa is sagging in.
Plz look into the matter and resolve the same.

Ordered few electrical and house hold items, No coordination on delivery and after sales, Haver send so many emails even called to senior people in gurgoan but no proper response on delivery and balance items . They cancel items without proper reasoning and no substitute offered . No response from customer centre or any senior manager as if they don't care about complaint and customer issues

With respect to my order dated 12th september, order id no #[protected] Wood Round Shape Wall Mirror By Wallmantr, my order was scheduled to be delivered by 20 th september.

I wanted to check today regarding the delivery update and found that the tracking id shared by pepperfry is non-functional and fake. It was through expressbees. tracking id is [protected]. I called up the customer care, who informed me that it is going to take another 7-8 days. I want to cancel the orderr and refund to my source account