Pepperfry Complaints & Reviews

I ordered a drawer cabinet from pepperfry.com. it was supposed to be delivered on 6th june instead was delivered late on 12th. As i just had a baby i was in dire need of this product. When it reached me nobody contacted me for its assembly. I myself had to call the customer care and request assembly. Until then i hadn't opened the parcel as the technician appointed comes and does the same. When finally the technician came and opened the color...

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Not accepting the returns even the return window is open stating that the defective product is just client perception.
Very pathetic and poor quality staff very rude and impolite towards customers ....

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Website: Its a furniture company.

Had placed an order for a single seater chair on 5th May 2022. It was to be delivered on 2nd June 2022. The same is yet to be delivered. ALso there is no correspondence from the company w.r.t delay in shipping the product....

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I have visited juhu pepperfry studio on 05.06.2022 for purchase of bed and sofa set(3+1+1) the executive there showed the products and explained the differences in their website and told that tomorrow offer is going to end and you will not get at this price and if you order from pepperfry studio you will get at a better price than you order yourself through online. Next day when the executive called me i have informed to call him in the evening...

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I placed an order for a sofa at pepperfry studio #[protected]. After order was placed, i was told the delivery time is after about 3 to 4 weeks. As I can't wait for that long, I spoke to customer care to cancel that order. However they are saying they will levy 2.5 percent cancellation charges which is not fair. Need immediate action to refund in full without any charges....

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This is regarding my current experience with pepperfry. I had wasted 3 weeks of my time for a single product and at last I had to cancel the product in frustration due to false commitments by pepperfry team and unable to provide any solid update regarding the product.
I had booked a Bed SKU: FN1921173-S-PM35052 on 16th May.
The product was delivered on 23rd May and the Carpenter came on 24th May. While doing the assembly he...

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Address: akverma008@gmail.com

We have purchased the furniture, 3 door wardrobe,
No information given about warranty clauses mentioned in the website.

While Booking it was told that 12 months all over standard warranty is applicable .

This is really hurting that the reputed company is doing such un acceptable things.

Copy of tax invoice, single page is enclosed for your reference.

It is requested to...

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Address: Mumbai

I ordered a coffee table from Pepperfry via Order[protected]. The same was delivered on May 11, 2022. Initially, I did not realise that the two sides of the coffee table were of difference heights because of vision problems.

However, I raised a complaint regarding the height on My12th and since then, there have been numerous emails and calls exchanged. However, the company refuses to acknowledge that the two sides of the coffee...

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Facing same issue as others. Need to shift and they are not giving any service to dismantle bed. Even when I am ready to pay. Such a shame. Why sell products when you can’t offer service. This should be shared at the time of selling product that we cannot provide any service. Don’t ever buy anything from Pepperfry. Cheats....

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Order No.[protected]
Product : Andres 3 Seater Sofa
Delivered on 22 Dec 2021

Very disappointed by pepperfry, more because of the cunning approach of offering warranty with no intention to comply. I got this sofa that comes with 3 year warranty, however when faced the problem in backrest, they declared that it is due to usage and is not covered in warranty, practically without checking it.
Although a person...

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Have order pot today 12.53 pm & have cancelled the order cause it's showing delivery on 16th May'2022 & have want delivery before 10th may'2022 hence have cancelled the order today within 5-10 min after have place the order

After that have received a email that 2.5% will be deducted for cancelling the order within 5-10 min of cancellation they deducted the amt of Rs. 58 /- means what kind of service they provide.
br...

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Address: 15sandybhoir@gmail.com

Product is too big & quality is not good as per the value of the product
Since have try to contact the peppery executive they said its not refunded

Worst service...

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Address: Kanpur

I placed order with pepperfry with the subject order no. For 2 items -
1) Sattva Classic XXXL All Weather Bean Bag in Brown Color.
2) Crystal V1 Mid Black Ergonomic Chair in Black Color.

1st Item I received on 26th April but was delivered with the wrong item (size issue) immediately I request for return of the order and refund for the payments. They told that refund will only be processed once the item will be...

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Website: Pepperfry.com

I have purchased king size bed, mattress n cushions from pepperfry.
King size bed requires a mattress of 78*72
By mistake I ordered 72*72.
Reached pepperfry team over call for solution .. I didn't even use the mattress as the size was imperfect. The executive asked me to drop a mail on [protected]@pepperfry.com.
Done the needful. 2 days later received the call saying that my request has been approved and that i will get...

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ORDER ID:[protected]

Cancelation charge is 2.5% however i have been charged 25%.
I have invocie of 2.5% cancelation charge which is 261rs.

Product cost 10628

card payment 9151
wallet payment 1477

I have recvd the wallet refund. However card payment; i have recvd only 6919Rs.

Kindly help me get the complete refund....

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My furniture was not fixed properly... fixation of screw was the error... kindly send service person get it corrected.. or take back the
Material amd refund...

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I recently bought a chest of drawers from Pepperfry and it is so costly. What I received is a piece of trash, the entire furniture is wobbly and not sturdy at all. everytime I pull the drawers, the boards come out. Another small foldable stool I had bought too had scratches on it.
I had ordered a total of three products.
After having such a bad experience with my earlier products, I wanted to cancel the third product. So the...

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Address: : Pepperfry House, Next to UHDE House, Opp. Cipla R&D Centre, Surya Nagar, LBS Road, Vikhroli (West), Mumbai - 400083, Maharashtra, India

Hello,

I have raised the return request for a single product of my order[protected]. It has too soft bottom and no where in the description it is written it has a soft bottom. I don't have any issue with other 2 products from this order. I have raised a return request and your team member called me to tell he he cant take this return. I request you to take this back bliss 5 seater and give us christopher 3 seater. Please find...

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I purchased a single bed from Pepperfry. The assembly carpenter that came declared the bed faulty and was unable to assemble it.
He said that one of the long bolts is stuck and cannot be repaired so I filed a return request.
The same person calls me every other day and tells me this technician will be sent and we need to confirm the problem.
I said ok. The technician came after 3-4 days and said the same thing.
They...

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I recently ordered Nariko 4 Door Wardrobe from Pepperfry. When the product was assembled I found the backside of the product is thin as sheet and can break very easily. The finish of the product is also dull and looks old. The product is not worth the price and not satisfied with the quality of product. I raised a return request and the customer service said the order cannot be returned as well the product will not come as you imagine. Work...

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Pepperfry Complaints & Reviews

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Blatantly been denied a simple return

Not accepting returns even the return window is open

SIngle Seater Chair

Wrong product order and not changing nor processing full refund

Order cancellation charges being levied unfairly

Im complaining regarding bad after sales service

No warranty on products purchased offline

Coffee table

No customer support for disassembling bed

Order No. 307618106 - No aftersale support, not respecting warranty

308067755

Order: 308041184 White Polymer Aloha Big Floor Planter by Planters

Bean Bag and Ergonomic Chair - Order No 308035661

Mattress ordered from pf

Refund issue

Product fixing error

Cancellation and return of products.

Denying return policy

Faulty bed not being picked up for return

Nariko 4 Door Wardrobe Refund

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Pepperfry Complaints & Reviews

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