Pepperfry Complaints & Reviews

Mr Anirudh
Thank you for you email which actually did not make any sense to us ! This is to inform you that we have had an issue with the table we have bought on pepperfry which came with an manufacturing defect ! So we had lodged a complaint post delivery and we. We’re told the carpenter would come and inspect days passed and no one came and suddenly it was mentioned to us that’s it our fault ! We were blankly mentioned that...

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The recliner edges are protruding and the cushion is not available at the edges, due to which we hurt ourselves. Number of times informed to the outlet where we bought to the SM, however he is not providing resolution or sometime does not pick the call. I was planning to buy one more recliner, however the first impression is very bad....

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Address: Thane pepperfry

I purchased a 3 door cupboard by January and within 1 month door came out. Complained and their engineer said its beyond repairable and need to be replaced as it's in warranty period. I want my money to be refunded but now company is blaming that we can't use it....

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I mistakenly placed an order #[protected] on 31 March 2022 10:23 PM, for which I immediately requested cancellation just after 5-7 mins placing the order. Please refund back the amount paid Rs.3305 back to the original source (Bank) as soon as possible as I am in dire need of money....

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Address: Rajkot

We had ordered few product with some commitment by person named manam from ahmedabad store at titanium one.building, sg highway.
Now as we already asked before ordering that we need to deliver the product along with installation as we are living 230 km away from ahmedabad office. Now today people delivered the project and asked us to install it tomorrow. But since we are not living in the city, we either need to travel again tomorrow...

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Address: Pepperfry House, next to UHDE House, Opp. Cipla R&D Centre, Surya Nagar, LBS Road, Vikhroli (West), Mumbai - 400083, Maharashtra, India Phone No – 022

Dear All,
I have purchased a Mattress from the aforementioned organization, the Mattress was purchased on the promise of the quality. But within a week a Sag was developed in the Product causing a lot of Pain during sleeping.
I was diagnosed with Severe Back Ache due to sleeping on this product.
Also when I raised the same on mail for Refunr/Return. I was told to pay Rs 2600 for this.
Please help...

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I have purchased a Table and Chair from Pepperfry on 3rd February as order id :[protected]Image1). I bought these items for my wife Mrs. Gursharanjeet Kaur and to be delivered at New Delhi. Subsequently when I requested for invoices, I received two invoices for different items. However the item FN1921314-S-WH38101 i.e table, does not reflect Buyers GSTIN
( Image 2) where as the another item i.e. FN1947049-S-PM36378 i.e. chair’s...

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I have bought a king size bed with storage in mid of June 2021 and we started using it from July 1st 2021. After 6 months in the beginning of January 2022, noise was coming when we were sitting on it. Then when we checked, we understood that one of the joining bar broke and because of that the slabs of the bed was getting too much load. Since it was experiencing too much load, the slabs also started to break and out of the 5 slabs, one side...

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I purchased the below product on Jan 2021 for INR around 25000.
ITEM NAME Ryouta King Size Bed With Storage in Wenge Finish by Mintwud

ORDER ID[protected]

SKU FN1769414-P-WH5046.

Its a engineered wood, once it crossed the warranty period it got broken.

I wrote to pepperfry for a resolution but they are not interested as the warranty period has crossed.

Even...

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Pepperfry has wiped off all my wallet cash balance nearing 5000. How can they wiped out all the wallet cash balance. They should be charged section 420. Refer screenshot how cruel they are acting with 420 activities....

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Its being so long i have raised request for return of 3 Door wardrobe, it says pick up requested (weeks before). No one has been assigned to pick the item and no information from customer care or any. Tired of writing to them the only revert i get it issue is resolved ticket is closed pls raise new request. How can you close the ticket without taking acknowledgement. Call backs never comes back post your order stuff.

Order...

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Address: A4 902 Emami City, Kolkata 700028

Order ID :
[protected]
[protected]
King size and queen size bed assembly.

Each time pepperfry assigns this particular carpenter : Subrata Bose and he mentions he is arriving at 12 pm and never turns up until 7 30 pm.

This has been happening for 3 days and pepperfry has not been able to assign a different carpenter for assembly.

Please refund and return the item in case you are...

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Address: Mumbai

I bought the table looking at images shown to me in the product gallery. The product gallery displayed width to be 19.5 inches which suited my requirement.
Once the product arrived, I measured the dimensions and knew it's not correct/

I am posting both the images.

1.) In "Screenshot[protected].jpg", you would see the table width to be 19.5 Inches.
2). Now see the image "IMG[protected].jpg"...

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Address: Kolkata

For the
Order ID:[protected]
pf
Order Date: 04 March 2021
Return
Refund
I highly regret buying this wardrobe for my old father whose room I had set up when I was in Kolkata in March 2021.
At first I ignored the bad fitting and it's gaps all over let alone the cardboard at the back.
But I am aghast against the mould and fungus that has grown all over the wardrobe not just outside but...

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I have Ordered a liva coffee table and my order number is[protected]. My order is stuck in the Mumbai warehouse for the last 8 days and there is no update from Pepperfry regarding my order delivery. The customer care team tell me to wait for 48 hours each time I call them....

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Address: Hyderabad

I ordered a sofa using Pepperfly and they have sent me a product where the cloth is stapled...

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Address: Mumbai

I had purchased this Bench from Pepperfry and upon delivery noticed that it wobbled and wasn't a sturdy product at all, the back support is fragile and it is more of a decoration than a furniture item. After repeated complaints, a carpenter was assigned for inspection. The carpenter they assign is their own who obviously gives a biased report. After wasting 3 weeks, they finally informed me the Bench can't be returned. It was a nightmare...

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The company sends 5-10 spam mails every single day. When trying to unsubscribe to the spam mails the unsubscribe button never works.

This is some lazy promotional ### the company has been pulling off from the past 7 years and still hasn't fixed it yet....

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Address: A4 902, Emami City, 2 Jessore Road, Golpark, Kolkata 700028

Website: Pepperfry com

Order ID :[protected]

The advertised Simmons shoe cabinet had 3 compartments in each of the 3 sliding cabinets.

However after assembly mine has 1 ply missing for each of the 3 cabinets. Images attached.

Customer care is not receiving my calls and not giving me a callback either.

Unable to apply for a refund or tell pepperfry to ship the missing items....

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I had made a complaint in jan beginning regarding the defected stool. No call, no response, no action....

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WR-230222-0100 for Pepperfry Purchase 307841983-FN1905499-S-PM28470

Single recliner

Given 3 door wardrobe within warranty period a broken cupboard and company is not ready to change within warranty period. Blaming

Refund of Cancelled Order Not Received Yet

We are left alone after commitment at the time of receiving order

Bad quality Product & Staff Harassment over Return/Refund

Invoice is not corrected

King size bed broken in 6 months

King Size cot

Pepperfry has wiped off all my wallet cash balance nearing 5000

Item 1- Return pick up not done Item 2 - Refund incorrect

Furniture Assembly not done

Order No. 307904578

Https://www.pepperfry.com/ren-two-door-wardrobe-in-wenge-finish-by-mintwud-1655144.html

Order delivery delayed

Sofa set

Mitsy Solid Wood Bench, Woodsworth by Pepperfry

Company not allowing to unsubscribe to spam mails

Simmons Shoe cabinet in Wenge Finish

Defected stool

Pepperfry Complaints & Reviews

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Pepperfry reviews & complaints page 11

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