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Prasanna Travels Complaints & Reviews

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Updated: Dec 12, 2024

Complaints 184

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27

Unresolved

157

So far, so good. Prasanna Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Prasanna Travels will keep up the work and continue to help more customers with their concerns even better 🤝

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Not received fair deference

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eating of home packed food at place where bus stops

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Cheating by providing different bus

Prasanna Travels reviews & complaints page 2

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Address: rohan abhilasha, lohegaon-wagholi road, wagholi, pune - 412207

Hi,
Me and my sister were traveling from Nagpur to Pune by Prasanna travels which departs at 10:10PM, Duration of the travel was 15HRS however travel took 18hrs due to which my next connecting train got missed which i booked under tatkal which costed me around 4k. The delay was because firstly the tire got punctured and it took 1hr to fix it, we understand that can happen with any bus however after few miles then the Travels AC Failed...

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Hi Parasnna Team,
I am Abhishek, travelling from Nashik to Nagpur by your bus no. MH14CW4272 on 31st May 2022. AC was already having issue from Nashik itself. Around midnight 1.30 am AC stopped working many of passangers start complaining about the same with driver; he opened the door towards access to seating area stating that AC issues are there and I can't help you during your journey. If being as an organisation can't you keep...

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Address: At post kardi, Taluka mohadi

I have book Volvo ticket PNR no[protected] on date 10/5/22 . Pune to nagpur. Seat no 41 42, vehicle no Mh 14 Gu 9042 but this bus cancel and diverted plain AC bus which is ticket fair less & not received difference amount......

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Address: Pune

I am traveling in prasanna travel from nagpur to pune. my mobile batery is come to dead. I neet to attend meeting tomorrow but charging socket not working in travel.. it is very bad experience.
I never book ticket of prasanna travel again...

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Mg 14cw4137 vehicle number. Charging socket are not working and driver also telling that inverter is not working so in entire journey charging socket will not be on. Such bus services by the purple travels...

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Driver was drunk, an unprofessional and rude...Driver was driving rushly... The bus was also worst... A/C was not working...TV was also not working..The expectations while booking the bus was very high but in reality experienced it worst... The staff was talking rudely and misbehaving with female passangers. Please don't travel with this bus with females at night. Not secured for females....

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Respected sir/mam
I frequently travel by purple only ... though my journey is short of about 2 hrs only.so I was so impressed with the luxurious bus and the amazing staff .. on 6th Dec I waited for about 1_1•30hr on Talegaon road for purple ..but I could get it ...so I boarded on a different company's bus ...and my destination was nagpur (burdi) ..so when I reached burdi I saw purple in front of me ..so there was a person name VISHAL...

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Address: Jalana

About seat no 22 on rceipt but bus conductor said seat no 27 lower.i had paid Rs 1100.This fraud taken by mi why two no are same in booking refund my many....

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Address: Ahmednagar Prasanna purple office

My mother is going from Ahmednagar to Nagpur dated 2 sept 2021 by your Prasanna purple grand which comes from pune & reach Ahmednagar at 9.30 p.m...my mother seat number is 15 ...I have a small kid & I went to drop my mother..driver told that he will stop at Raj chamber in Kotla but the office person, probably husband is Vinod told my husband that if the driver stop at that stop ..he will hit his face.. is that the way to communicate with...

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Address: Guntur

11:25 is our bus time, We are 15 min before at the boarding point, and called driver to inform that we had luggage and want to stop at right place, but he didn't attended our call and didn't stopped bus at correct place, he stopped a 250 meters away, it's very difficult and cannot take that luggage to the place where bus stopped, we hired an auto for that, driver speaking rude asking for 500, it's nor correct he said to keep luggage on road...

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Address: Pune

Order no. 322686 journey date. 20/04/21 seat no 16 from pune to nagpur. Mb no [protected]
As per above details amount 1649/ -Dedited but seat not booked. I called customer service he told me that your amount is received at our end that amount will return in 7-8 days. & He say to booked another seat. Then he send me link for book a ticket So i booked another seat May be seat no 1 Or seat no 2 in same travels.
I called customer...

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I had booked prasanna purple grand bus from shirdi to nagpur which was scheduled to depart on 10/03/21 .
I got. A call on 9/3/21 that the bus has been cancelled due to covid 19 and i'll get my refund amount within 24 hrs.
Today is 11/03/21 and till now i haven't got my refund
Please consider this matter ASAP....

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I am travelling from pune to nagpur you guys give us call before boarding that that every thing is sanitized and all but this bedsheet is so bad not clean so many stains are there....

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Address: Near rubby hall..pune

When i was gon in Purple courier service near by ruby holl for parcel some important documents to nagpur ...he said that 250rs charge on that..and there is an scanner i scanned and paid 250 rs then he told the scanner was not working.. number linked to scanner of here was a man past working...when i called him...he not picking my phone ...then i paid again 250 on his personal number...500 rs total cost given to him... He gave me receipt on...

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Driver does not listen you, if you request to stop your disired stop.

Dropped me 25 km away from actual stop in early morning at 5AM. On 21-Feb-21 Nashik to Goa route
.Evenn continuasly requesting to stop.

Worst service ever....

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Address: Bhosari purple tr bhagyalaxmi complex aai hospital oop AAYAPPA temple pune Nasik road ..... Trip pune to Yavatmal

It is a humble request that action be taken against the person who was drinking native liquor in the bus and playing loud songs and swearing in the car....

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Address: YASHVANT NAGAR kharadi chandan nagar pun, Ashok vithoba gawde

Hi sir
Mera nam ashish bawanthade hai mai or mera bhai yogesh bawanthade kal sham 7:30 ko aapki bus se nagpur se puna ke liye nikle mera seat no tha 17-18 .rat 11:00 baje ke bich bus khana khane ke liye ruki thi. Tab bhi hum bus se niche nahi aahe or subha jab hum chai pine ke liye utar rehe the to mera pocket gayeb hai ..usme mere sub documents hai or 12, 000rs the
So plz sir meri kuch to help kijiye

Mera...

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Address: shikhra

I started my journey from wageshwar parking pune at 8:30, and bus broke down just after 30km of journey. we tried to reach prasana purple customer service, but they wont answer our calls. Nobody was there to help us, then we ask the driver of the bus they said that they wont send any other bus, they left us clue less for 4hrs. we dont have choice but to wait still bus get restart. Nobody from customers care attend our call. Is this what they...

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Address: Pune

HellO,
Last time I traveled with prasanna purple bus from Pune to Nagpur, and it was good experience so Today 11 January 2021 I booked ticket for Nagpur to Pune but this time I am very much disappointed with bus and service which they mentioned
I am mentioning few points which made my jourey hilarious!
1.Bus service is not up to the marks
2. Ac is not working properly
3. Personal TV is just for show!It's...

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Address: Pune

Mh-14-HU-0013
This is your bus number which is left the swarget at 6:00am and reached wakad at 8:00am. It means almost taken two hrs for few KM. What the hell you given this kind of service to CUSTOMERs. It's your responsibility give the data to give right time to CUSTOMER for departure time. It's very irritating and I have late for my next work. I'll never refered this khatara Mercedes's purple bus and also not...

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