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Prasanna Travels Complaints & Reviews

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Updated: Dec 12, 2024
Complaints 184
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27
Unresolved
157
So far, so good. Prasanna Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Prasanna Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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2
eating of home packed food at place where bus stops
1
I am complaining about the inconvenience journey from ned to pune
1
Rude driver and neglect response from customer care of prasnan travels, no one attending call

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Cheating by providing different bus

Prasanna Travels reviews & complaints page 7

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S
Suhas chincholkar
from Pune, Maharashtra
Mar 7, 2018
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no proper service

Address: 400081
Website: www.purpletravels.com

I had booking from mumbai -pune on 7th march 2018, with ticket number TM[protected], Due to late and traffic I prefered early bus number 1005
No proper service received, television facility not provided no songs
A poor service received from your person with driver.
Next time we will definitely think weather to travel with purple or not.
Also they have not provided feedback form to register feedback of travel...
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M
Mr.Laxman Waghmare
from Nashik, Maharashtra
Mar 5, 2018
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delayed travel time

I was travelling with purple grand nanded to pune date:[protected], time: 9:45 pm dest-n seat no-11 bus no. :mh-22-3839 paid 1200/- while traveling at 1:30 am bus stopped the driver said there is problem with compressor & we are trying arrange the bus.
But till 7:30 there is no bus available and the phone call not answered, because of this i was not attend office & face problems
Improve your service, very bad experience i have...
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T
Tejal Gath
from Akot, Maharashtra
Mar 4, 2018
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unnecessary delays

Address: Pune, Maharashtra, 411038
Website: www.purplebus.in

I have been traveling regularly every weekend from pune to mumbai with purple travels. Everytime i am facing unnecessary delay at different stops in the journey especially at wakad stop and indira college stop. Kindly look into it. The travelling duration can be easily cut down if there is no time wasting at stops. This has not just happened once or twice, this has been kind of a schedule of their to delay the jorney.

Thank...
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Koustubh Deshpande
from Satana, Maharashtra
Feb 25, 2018
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dropping at another location other than booked. and rude behaviour of the staff

Address: Pune, Maharashtra

I have booked two tickets from nagpur to pune on 23rd feb 18, with dropping at nashik phata...
But details.. Prasanna purple platinum
Time of departure. 7.30. Pm
Time of arrival at my dropping point..9.00 am on 24th feb18

Details of complaint...
The bus started late by 15 mints
The bus was late and at 10.30 am bus was parked at wagheshwar parking lot near khardi and we are told by the staff...
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vasekarrohit
from pune, Maharashtra
Feb 10, 2018
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bus cancelled

Address: Hingoli, Maharashtra

Hello team,

I have booked the purple bus from basmath - pune on[protected].

But today i received a call from nanded office that your bus has been cancelled and i have checked online the bus is not cancelled.

Please escalate this issue with purple service.

Please find my below ticket:

*redbus mticket*

Please present this mticket at the time of boarding.br...
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S
Sven Flex
from Akola, Maharashtra
Nov 21, 2017
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your staff is either drunk or high on drugs

Address: Mumbai City, Maharashtra
Website: www.consumercomplaints.in

1. I asked for the ticket for 4 times still he didn't gave me the ticket
2. They left someone with a reservation without looking for them and had to wait for 35 minutes at chadni chowk
3. I told him to wake me up at sion still he woke me up at vile parle.
4. Your bus crew got into serious trouble with a guy with a baseball bat in another car.
Whose responsible for this #?!...
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A
Areen Verma
from Panaji, Goa
Oct 29, 2017
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no headphones available.

Address: Nagpur, Maharashtra, 411014

Prasanna grand purple bus number mh14-cw 4155 travelling on 29.10.17 from nagpur to pune, head phone was requested as per the chargeable policy which was told that conducter will give pls advise your seat number. Seat number was advised and conducter shown us to operate remote and when asked head phone he bluntly said all exhausted not available.

Service is deteriorating day by day.
Have paid rs 2500 /- for one seat...
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M
Minal Parate H
from Petlad, Gujarat
Oct 24, 2017
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inconvenience caused during travel

Address: Akola, Maharashtra, 444001

Hi team,

I boarded mh-30. 9090 bus for journey akola to pune. The bus left at 9:30 and did not stop at any point till 2 pm. It was really difficult for girls as they wanted to visit to washroom but could not. The bus stopped at random location as it was punctured and girls had to go out in open for this. This is really shameful for a travel agency like purple. I demand a valid explanation for this. This is the second time...
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V
Vrushabh Kumre
from Ahmedabad, Gujarat
Oct 18, 2017
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bus service not satisfactory

Address: Pune, Maharashtra

This complaint is regarding the journey of pune-yavatmal, bus mh-16-bc-4950.
Firstly the bus was supposed to be prasanna purple bus which we paid for, but it came out to be some cheap nath travels.

Secondly, the driving of the bus driver is not good and safe.

While parking, the bus got crashed with another bus due to which a window glass broke.

Purple was always a trustworthy and safe means...
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G
Gunica
from Morjim, Goa
Oct 14, 2017
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eating of home packed food at place where bus stops

Bus service is fine but the place where bus stop service at that place is so bad... When i reached the place and opened my tiffin to eat they literally shouted at me to close the tiffin and should not eat here and it was 8 at night... This is not a way to treat travellers... So rude... And where should passenger traveling alone should eat... The company should look into matter as soon as possible please... Atleast travellers who are traveling...
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S
Sneha Chiddarwar
from Surat, Gujarat
Oct 6, 2017
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service of prasanna purple

Address: Pune, Maharashtra

We booked the bus tickets using red bus, but didnt get details like bus no, driver no.we reached on time at stop bus also didnt came. All nos of prasanna purple are not able to connect. worst bus service we have seen ever.always suggest to everyone not to go by this travel.after calling redbus they also dont know bus stop also. Worst communication between red bus and prasanna purple....
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P
Prasan Shrivastava
from Nagpur, Maharashtra
Oct 4, 2017
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spoiling of all my clothes by travel company

Website: www.purlpebus.in

I travelled to nagpur by 3.00 pm yesterday by purple bus from pune to nagpur having seat no 5 and 6. While i got down today morning at burdi and took my luggage from rear storage it was fully drenched. I complained it the attendant hiscresponse was very discouraging. When i reached home almost all my clothes were stained and spoiled. The clothes were all very expensive as we had gone to attend a formal function. A very disheartening experience...
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K
kiranpatil353
from Ahmedabad, Gujarat
Oct 3, 2017
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booking seat no 16, 17 paytm - prasanna purple

Address: Pune, Maharashtra, 411014
Website: Paytm.com

On 2nd october 2017. I booked prasanna purple mobility travels from pune to dhule. And from theeey worst journey in the history was started. Bus was different than what i expected. Operator sent message for bua no was mh-18 aa-7625 and the actual bus was mh 18 aa 7646. Name was sony travel on bus. Bus came 45 min late. And top to the all level seat no 16, 17 has open ac compartment. I requested to staff that please switch off ac. But for...
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P
Premsagar Bharsakal
from Mumbai, Maharashtra
Sep 27, 2017
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27.09.17-3.41am - passenger harassment

My name is premsagar bharsakal boarding from akola on 26.09.17-seat no.16 at 9.00pm prasanna purple travels. Its is first time experienced that suddenly in night time when all passangers were sleeping well & attendant shouting & forcefully asking "ye gadi ka ac. Band hone ke karan aap sabhi passenger dusra gadi me baith jao jaha jagah hongi waha pe... Aur fir hume sabse piche ki seat pe jabardasti bithaya gaya....
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A
Aakrosh1105
from Nashik, Maharashtra
Aug 29, 2017
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rude behaviour of the staff

Address: Jalgaon, Maharashtra
Website: Redbus.in

I had a horrible experience today while coming to muktaingar. I boarded purple bus mh14cw3138 on 28 aug from pune to muktaingar. On 29 august when the bus reached muktaingar the driver told me to deboard at parivartan chowk. I told him that my dropping point was near sbi and i scheduled it while booking tickets. Then he started arguing and fighting and asked me to contact the company. He asked me to vacate the bus immediately. Such rude behaviour...
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S
Swatim09
from Mumbai, Maharashtra
Aug 12, 2017
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delayed service and impolite staff on board.

Address: Pune, Maharashtra
Website: www.purplebus.in

They are extremely improfessional, will halt at all the stops for more then 30 mins to fill the seats. Staff on board in extremely impolite do not even listen to you.. And all this despite playing a weekend surcharge and selling the tickets at higher price... With the bus occupants of 95%... All this to fill the 5% seat at the cost of inconvenience to the customers....
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A
Amit Bharati
from Pune, Maharashtra
Jul 25, 2017
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complaint about cleaner of prasanna purple

Address: Nanded, Maharashtra, 431605
Website: Prasanna Purple

Hi team,

My wife travelled by purple travels on thursday (20th july 2017) from nanded to pune.

She was very sick and was alone travelling so she took mobile number of cleaner of travels.

Now, cleaner is messaging on her number on whatsapp.

We already complained at prasanna office (On call) but today again he is messaging her.

Now my wife getting afraid of travelling...
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P
Pooja33
from Coimbatore, Tamil Nadu
Jul 16, 2017
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this is regarding my cashback

Address: 411040
Website: www.purplebus.in

I had booked a bus from. Pune to borivali on the 13th of july 2017 and i was supposed to receive a cashback of rs 100 while booking my return ticket. When i wanted to book the return ticket the cashback is nowhere to be seen in the purple bus booking app. If you don't dint want to give the cash back to customers please don't cheat them. Also when i called the customer care office nobody picks up and when i call the head office they divert...
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Gaurav Tidke
from Pune, Maharashtra
Jul 6, 2017
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Worst behaviour and cancel bus

Address: 411033
Website: Purple prasanna and paytm

I have booked pune to jalna on 5 July 2017 AC sleeper (time 10:30pm) Via PAYTM . they cancelled bus for a reason that bus is empty, only four seats booked. and pune head office service replied arrogantly that 'i don't have a time for your problem ask for refund to paytm'...after that I asked them give me reason in written with your name they simply said 'no I don't have a time for that, do whatever you want to do.'
Worst service provider...
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S
seenu_j
from Pune, Maharashtra
Jun 24, 2017
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As quote on website reach Pune by 4.00hrs. is wrong statement and stops anywhere and not as shown stops.

Address: Bhopal, Madhya Pradesh, 462039
Website: Prasanna purple

I have travelled by purple bus on 23.6.2017 from mumbai to pune by 10.30am. (8106 vechile and my seat no 10. Fisrt think the bus reached borivali stop by 30mins and bus started stoping every where to fill his vacant seats like sector 17, sector 6 etc. And reached pune station at 5.30pm (Where as redbusbsite says 3.10pm).

Request think to not quote the time of reach at destination and mislead the travellers.

Regardsbr...
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