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Prasanna Travels Complaints & Reviews

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Updated: Dec 12, 2024
Complaints 184
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27
Unresolved
157
So far, so good. Prasanna Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Prasanna Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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2
eating of home packed food at place where bus stops
1
I am complaining about the inconvenience journey from ned to pune
1
Rude driver and neglect response from customer care of prasnan travels, no one attending call

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Cheating by providing different bus

Prasanna Travels reviews & complaints page 5

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1
123datta
from Jamnagar, Gujarat
May 4, 2019
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service issue

Address: Pune, 411048

Dear team

I have booked 04 tickets from pune to vadodara dated[protected]Prasanna purple executive) my pnr no is 92769905. I had booked ticket from redbus. During booking website shown complete amenities including charging point. As we were travelling for office work we always choose bus with charging facility so that we can work on laptop. But your bus all charging points were not working.

We already communicated...
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Radharrai
from Mumbai, Maharashtra
May 4, 2019
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rash driving and rude irresponsible driver

Address: Swargate pune, 411001

@prasanna purple complaint team,

I travelled yesterday by Prasanna purple travels below are the details : Dear Customer, For ur journey to Pune-Mumbai (Dadar), pl. board Bus MH-01-CR-3400 DEP. Time[protected]:00 PM, REPORT BEFORE 30 mts. - Prasanna Purple

I want to inform you about my experience and I want my money back with compensation as this was a mental harrasment :

1. I was standing with...
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S
Shyamdharmadhikari
from Mumbai, Maharashtra
May 4, 2019
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inconvenience as bus in ranjangaon from 3-5-2019 night to 4-5-2019

Address: Pune, Parbhani, Maharashtra, 431401

I book ticket at purple at online as i get message confirmed ticker and bus sadani on dated 3-5-2019. Now today date 4-5-2019 and bus in ranjangaon form night 11 pm to morning of 4-5-2019. No one responded to us or no any arrangement done as bus default so off but no any arrangements from night. 1 night gone till no any arrangement.
Bus no. Mh 18 an 9221

We almost 20 customer we have photo of it.

Thanks...
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S
Shyamdharmadhikari
from Mumbai, Maharashtra
May 3, 2019
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dusty and unclean travel with smell sadani travel

Address: Pune, Parbhani, Maharashtra, 431401

I am shyam dharmadhikari purple travels customer always i travel with purple but as i book ticket from pune to parbhani on purple site i get sadani bus. It is very dust and smell so bad as i can omit. This is not good service. You will lose your customer if provide like this bus. I am thinking to travel or not and my family also travel or not with this service.

My pnr no. 92931601
Date 3-5-2019

Thanks...
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S
sanjayngp
from Nagpur, Maharashtra
Apr 30, 2019
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poor service of purple bus services

Address: Pune, Maharashtra

PNR No.92503664,

Seat No. 38,

DOJ-27.04.2019,

From Pune to Nagpur

Bus No. MH-14 GU 9042

Complaint:

AC was not working. Bus was heating like a furnace. No help from staff. Pillow & linen was horribly dirty. Horrible Experience.

Please look in & refund the fare.

It was not expected from Prasanna Purple.

Sanjay...
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Nimesh Kulkarni
from Pune, Maharashtra
Apr 27, 2019
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turning of air conditioner when bus halts for lunch/dinner

Address: 19 NIKHIL GARDEN APARTMENT DHRUV NAGAR NASHIK, Nashik, Maharashtra, 422001

It is experienced that the air conditioners of your bus are turned off whenever it halts for lunch/dinner. This causes suffocation and uneasiness to passengers who do not alight from the bus as the bus has no windows or other openings for air. There are times when small kids/babies are accompanied with passengers, the little ones become too uncomfortable. Please find some solution to this. You charge highest of the fares so you need to address...
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Balasaheb Survase
Apr 1, 2019
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without dropping bus goan to 30 km

Address: 203 Mahesh apartment tilalnagar 9822842485, Aurangabad, Maharashtra

We are travelling from pune to aurangabad on 31/03/019 by your pune jalgaon bus number mh14 w 3111 my bus run 30 km without dropping aurangabad stop because bus was late for pumcher and tyre not avileble when bus reached to phulambri i ask to driver for my stop he was saying sorry we not dropped to you in aurangabad i leave bus and come private vehicle from phulambri at 5 am with my family now i am goining to grahak munch for your service...
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A
Abhay Gattani
Mar 17, 2019
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misbehave of driver

Address: Mata Gujriji Complex, Chikhalwadi Road, Gurudwara, Nanded, Maharashtra 431601, Nanded, Maharashtra, 431602

2 ladies and 2 new born babies are travelling in your bus mh 26 2112.. The spot which we got was in new destination that are was never used before for picking up customers. And first he said come near bafna bridge and then he said come near baba automobiles and when we reached there he started saying thoda aage aao thoda aage aao, which means that location was also wrong given by your driver. And when we finally reached near bus he started...
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KOMAL DHAWALE
from Mumbai, Maharashtra
Mar 7, 2019
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money deducted from my account and not book ticket

Address: Magarpatta Inner Circle, I 1104, Pune, Maharashtra, 411028

Hi team,

I have tried to book the tickets from app using Google pay. The payment was deducted from my bank account. Please find below transaction details

Rs 2804.00 debited from a/c **8405 on 04-03-19 to VPA prasannaholidays.[protected]@axisbank(UPI Ref No[protected]. Not you? Call on [protected] to report

My contact number is [protected]
Regards,
Komal...
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A
apekshitpatil
from Khed, Maharashtra
Feb 22, 2019
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lost jewelry

Address: Flat 202, renuka classic building, wadgaon Sheri., Pune, Maharashtra, 411014

I am apekshit patil, i travelled from pune to nagpur on 15th feb 2019 bus no. (Mh-14-gu-9033)
I lost my wife's purse containing jewelry, i called 2-3 times for complaint on [protected], and they transferred my call to specific department and placed complain, but didn't received any updates. I also visit nagpur main prasanna purple ofc near ashirvad talkij and placed the same complain and requested for cctv footage but till now 22 nd...
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Rishi Sachdev
from Chennai, Tamil Nadu
Feb 19, 2019
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humiliation faced at smilestone

I traveled to yavatmal on from prasanna purple travel, pnr # 88546482

We stopped for dinner at smile stone which i was informed is prasanna's owned venture. I was carrying my own tiffin and when i sat on a table i was stopped rudely by staff member and asked not to eat inside. The staff behaved very rudely and insisted that if i have to purchase some food from the restaurant else eat outside in a small enclosed room. The food...
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Rohini Kelapure
from Mumbai, Maharashtra
Feb 13, 2019
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washroom services and eatery

While traveling to yavatmal and back, except for dinner time, there are no washroom services and it was very embarrassing to use roadside. Please take care that the bus stops every 3-4 hours at a place having good washrooms.
Secondly, the hotel that the bus had stopped on the way back, hotel new radhakrishna served hopeless food and washroom. Wonder how such a good bus company chose such a rotten place, whereas there are much better...
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P
Prasad@30
from Bhusawal, Maharashtra
Feb 7, 2019
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lcd tvs

We are traveling from pune to shegaon by prasanna purple bus, we have paid extra money for lcd tv in compartment. And tvs are not working. When we asked attendent for the reason. They rudely said tv was for till dinner only, which was around 1 hour.
I am traveling from pune to shegaon
Bus no. Mh 14 cw 2373.

Such a worst service ever got.
Kindly take action immediately.

Or else refund our...
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S
shriprati
from Mumbai, Maharashtra
Feb 6, 2019
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complete change in short trip schedule

Address: 411405

My pnr no. 84955441. Dated 30.01.2019
Kindly refer to schedule of short trip of pandharpur, gangapur, akkalkot & tuljapur yatra.
In this schedule, there was no siddheshwar temple of solapur in day 1. However tour guide has finished this site in day 1 only.
In addition, he has changed hotel schedule also. Reason not known. This also results in taking darshan of tuljapur devi. Devotee has come from very far and it is impossible...
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lokhandenilesh1977@gmail.com
from Akola, Maharashtra
Jan 26, 2019
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purposely delay and additional passenger accommodation. worst service not expected from prasanna

Address: Pune, Maharashtra, 411014

Hi i am nilesh lokhande. I boarded from baroda to pune bus on 25th jan 2019 whose scheduled reachin time is 7 am. I booked my ticket in prasanna purple volvo grand and expecting personal space as shown in pic but was not found.
Further driver purposely delaying the bus and now at 7 am reached vashi only. Driver is picking up afditional customer by taking rs 200 from mumbai to pune. My co passanger left in mumbai and now driver accomodated...
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Preeti Vyas
from Mumbai, Maharashtra
Jan 21, 2019
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lost a jewellery box

Address: Pune, Maharashtra, 411306
Website: purplebus.in

Hi,
I was travelling from pune to nashik on 15/01/2019 by prasanna purple bus (Sleeper).
We boarded the bus @ 11.30 pm from bank of maharashtra (Shivaji nagar) stop and headed to nashik.
My seat number was 13, 14 & 15.
The seats were reserved on behalf of vinay oza, preeti oza, b. G oza.
I lost a white plastic rectangular box which consisted of two pearl sets, gold nose ring along with other jewellery items.br...
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A
Avisikta Pal
from Mumbai, Maharashtra
Jan 14, 2019
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feeling cheated and never suggest purple to anybody

Address: Mumbai City, Maharashtra, 400007

Just now me and my colleague had to get down at t - junction, mumbai. We asked several time and boarded the bus from kothrud. We made it a point that it is the bus for dadar. Sion-dadar and dadar stop can not be the same. I travel regularly by shivneri. So i am not new to drop and pick up location. Driver and conductor cheated us as there is nothing written on the bus. So to know the last stop you have to rely on them. Was very tired though...
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maheshphansalkar
from Mumbai, Maharashtra
Jan 10, 2019
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purple bus bad experience.

On 7th jan i did sleeper coach booking in purple for traveling from panvel to ankleshwar. I opted for seat no. 4 (Single berth), for which i received sms from purple for confirmation of seat (Berth) no. 4 (Pnr 95577).
On 9th jan (Actual date of my travel), i got a message (Sms) on my mobile phone about shifting of my seat no. From 4 to 11. Upon calling a purple representative, he advised me to "not take tension", as it was a like...
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Nirmiti K Dingore
from Pune, Maharashtra
Dec 3, 2018
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bus service from mumbai to pune on 3rd december

Address: Mumbai Suburban, Maharashtra

I am on my way to pune and had a very bad experience. I bought a ticket to pune at andheri purple travel agency. Was asked to sit in konduskar travels bus which arrived an hour late. The bus has taken long halts at every bus stop up to panvel n took a long refreshment halt at khalapur food mall. It is going at an unusually low speed on express way. I should have reached my destination by now but have not even reached lonavla. The agent mr....
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Abhi_deshm
from Pune, Maharashtra
Dec 2, 2018
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payment failure, no customer service

Address: Pune, Maharashtra

Payment debited from google pay account, got confirmation from google as it is deposited at client account.

But does not get ticket confirmation for the same, no support from customer care, all numbers are not reachable. Chinchwad office does not know what to do, gave me some other number which is too not reachable.

Plz call on - [protected], as i have to leave at 6...
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