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Prasanna Travels Complaints & Reviews

www.prasannatours.com
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Updated: Dec 12, 2024
Complaints 184
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27
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157
So far, so good. Prasanna Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Prasanna Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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2
eating of home packed food at place where bus stops
1
I am complaining about the inconvenience journey from ned to pune
1
Rude driver and neglect response from customer care of prasnan travels, no one attending call

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Cheating by providing different bus

Prasanna Travels reviews & complaints page 9

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S
sanjayjadhav007
from Delhi, Delhi
Jul 11, 2016
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Worst transport service.

Address: Pune, Maharashtra, 411 057
Website: prasannapurple.com/ContactUs.aspx

I'm travelling from nanded to pune on 10 of july 8:45 bus it was worst experience i had with purple, it was second time happened with me i booked ticket and at the end moment bus got cancelled second time any how they managed one bus but that was worst (nothing is good about that bus). these guys are not thinking about there customers, we had ticket upto nigdi that bus driver dropped us at sangamwadi from there he adjusted all passangers...
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Vikas93
from Buldana, Maharashtra
Jul 10, 2016
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Drivers no of stops

Address: 411004
Website: My complaint is regarding your bus service

Good morning mr. Prassana patwardhan,

With reference to the captioned subject, request your intervention on below issue.

I am passenger who is traveling today from pune to akola in prassana purple bus no mh-14-cw-2337.
The bus was suppose to start at 9pm but it started at 9:45pm accepted the delay due to rains but after booking your ticket for rs 1350/- i felt i should have travelled by government bus...
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Anjum Tamboli
Jul 5, 2016
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Purple metrolink travels

Website: prasanna purple travels

Worst service given by purple travels.I had booked my ticket from mumbai (goregaon) to Pune station.I had confirmed boarding time before booking the ticket.After reaching to pune driver told me to "this is the last stop " I have again confirmed the same with other passenger but they also dont know.Bus left me 15km away from pune station.I will never recommend purple travels to anybody in future....
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Rajkishor Prajapati
from Etawah, Uttar Pradesh
Jun 30, 2016
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Facilities & services

Address: Aurangabad, Maharashtra

I have booked online two tickets from aurangabad to nagpur in prasanna purple travels, tickets details given as followed.
Date of journey - 30.06.2016
Bus no. mh-14 cw 2850
Set no. 13 & 14
Paid amount. 2197rs.

Now my journey has been started. i found that tv, sheets light's is not working. the bus has stopped for dinner, but the passenger who do not get down or who boarded the bus at aurangabad...
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Vaijnath Namgode
from Malegaon, Maharashtra
May 22, 2016
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Prasanna rishi travel.. Worst travel ever seen

Address: 431605
Website: www.purpletravels.com

The worst experience I had when I was traveling from Pune to nanded on 20/05.2016 with prasanna rishi travels.
why purple is loosing there customer by running such type of travels and giving the wrong information to customer.
The way they have responded after the failure of pretty damaged, not serviced travel was too bad.
faced a lot of troubles, I'm traveling with purple since 6yrs but there recent Exp on route was very...
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Keshav Chaure
Apr 29, 2016
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Prassanna purple rishi pune to nanded complain

Address: Pune, Maharashtra

I have very worst experience with prassanna purple rishi pune to nanded travel, i travels on 26/04/2016 in above travel, bus was heating problem in engine it allredy known to driver, they just managed same bus to drive without providing any backup bus, any how they manage to till pathari village at 6:00 clock after that engine burning smells came and they stop at pathari and tell passenger to manage their own journey from here, some passenger...
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Anand9404
from Mumbai, Maharashtra
Apr 10, 2016
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Seat issues

Address: Mumbai City, Maharashtra, 400103
Website: www.prasannatours.com

Whenever you book a ticket in a bus you are supposed to get the same seat. I booked a ticket in purple travels from sion to Pune on 10/04/2016 and while booking I was assured that I will get a front seat in the bus by the booking office. But when I got into the bus I was told to sit on the very last seat by the attendant. I told him that I was assured a front seat, to which he said he had nothing to do with the booking office's assurance...
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parag021
from Pune, Maharashtra
Mar 17, 2016
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Drop off point listed on site but actually bus not droping on that point

I was travelling with Prasanna Purpl (MTDC) from Nagpur to Pune dated 13/03/2016.

I booked this bus because as pet the dropping points listed on site, this bus will drop me to Nigdi-Rudra Parking.

But when the bus reached to Nasik Phata stop. The supervisor asking to get down from the bus as its Last Dropping point.

I told them that I have booked this as this showing Drop Point to Nigdi. So...
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Calm24
from Mumbai, Maharashtra
Jan 27, 2016
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Not picked up from pick up point

Address: 411042

I had booked by pick up for the Pune to Mumbai Purple travels from makemytrip.com as below:
Booking id:NU[protected] (Pune-Mumbai).
PNR:38807225.
My pick up point was mentioned as below:
Swargate-Purple Tr Mitramandal Chowk Shraddha Lodge. The boarding time was mentioned as 6:40 AM.
On reaching the pick up point at 6:23 AM, i stood right in front of the Purple office. I called on the bus operator numbers...
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Sukruth Meher
from Delhi, Delhi
Jul 24, 2015
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Tour Booking Cancelled without intimation

Address: Pune, Maharashtra

I booked couple of tickets on the Pune to Mahabaleshwar tour for 25-July, 2015. I had reached the pick up point on time on 25th and was told the trip was cancelled. I did not receive any information prior to cancellation of the trip. This is atrocious. I booked the tickets online and no clarity was provided on refund policy as well!! If this is the case then Prasanna Purple is in wrong line of business....
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A
akki1792
from Mumbai, Maharashtra
Jul 15, 2015
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Left in midway

Address: Pune, Maharashtra

This was my first and the last experience with Prasanna pruple travels. Was travelling from Mumbai to Pune on 12th july 2015 sunday. I was assured by the bus driver and the ticket maker that I will be dropped at kothrud Depot. But the bus did a de-route and we 5 people were left mid way at 11.30 in the night. The driver and his mate were the most arrogant people I have met. They told us to call and make complaint against them. Prasanna Purple...
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Prashasya Srivastava
from Pune, Maharashtra
Jul 10, 2015
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Prasanna Travels - Unethical Behavior

Address: Pune, Maharashtra

The bus earlier than it was meant to. As expected the conductor had sold my seat to someone else. I still managed to catch the bus 1km ahead of the stop. The conductor (ill-mannered and crude) did assure me that I would get my own seat back in 30 minutes which never happened. Boarding Point - Hinjewadi Bridge Destination - Kharghar Date and Time: 10th July, 2015 - 4:45 pm Seat number: 8 (please see the pic, where I was made to sit)...
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Kunal Motiwala
Jul 10, 2015
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Unethical Behavior

The bus earlier than it was meant to. As expected the conductor had sold my seat to someone else. I still managed to catch the bus 1km ahead of the stop. The conductor (ill-mannered and crude) did assure me that I would get my own seat back in 30 minutes which never happened. Boarding Point - Hinjewadi Bridge Destination - Kharghar Date and Time: 10th July, 2015 - 4:45 pm Seat number: 8 (please see the pic, where I was made to sit)...
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M
Manish R Sahay
from Malegaon, Maharashtra
Jul 9, 2015
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irresponsible behavior of prasanna travels

Address: Pune, Maharashtra

I reported to the boarding point on time but the pick van didnt came and no one informed me. Then I have to call no. of times. After which i was told that they forgot to send the pick up van on the boarding point. Then i was told to board a different bus which is 2hr delayed than my actual bus due to which I reached late to my destination and i(the passenger ) have to suffer....
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Neha Chitale
from Ahmedabad, Gujarat
Jun 23, 2015
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irresposible behaviour not safe for girls

Address: Wardha, Maharashtra

i have been travelling in pune wardha prasana purple bus ... but suddenly at yavtamal they asked us to leave the bus nd on exchange a worst bus was provided.. whose seats were completly wet and the passangers in front of me were drunk... it was so much inconvinient of me too travel in such conditions as i had paid for a sleeper coach till my destiny wardha... being alone it is not at all safe to travel......
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SSOHOLKAR
Jun 13, 2015
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Bus cancelled and girls were left at night at unsecured location

Address: Pune, Maharashtra

Prassanna Purple bus at 10pm from Shivaji Nagar(Pune) to Khamgaon was cancelled on spot and ladies passengers were given the refund and left at unsecured Khadki location at 11pm. Prasanna Purple would habe taken the resposibilty for dropping the girls at secured location....
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Sweety K
Jun 12, 2015
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Bus service

I had been travelling on Prasanna Purple's nath krupa bus MH16-T-9495 bus from pune to shegaon after paying a full fair of Rs 850. Bus experience was pathetic Bus conductor Sunil was drunk and disturbing people by shouting, switching on lights etc he was frequently opening my seats curtain so as to find a chance to touch me i was travelling alone, i treat this as molestation Sunil has onboarded more than 10 peoplple after pune has...
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A
anna14
from Mumbai, Maharashtra
May 14, 2015
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Misbehavior on part of the bus conductor and the bus driver on a date 4th May

To, Dated : 14.05.15 The Manager Prasanna Purple Pvt.Ltd Pune Subject: Misbehavior on part of the bus conductor and the bus driver on a date 4th May It was not expected following incident from the M/s Prassanna Travels. This is to inform you about the incident that occurred while I was travelling from Pune to Nagpur via your Prasanna Purple travels PNR No.28442218 Journey Date- 04.05.2015 Time: 6.00 p.m Serial No.PNQ...
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Abhidada
from Nagpur, Maharashtra
May 8, 2015
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Travel came late and ac is not working

Address: Pune, Maharashtra

With great pain and disappointment I am writing this complaint . I am traveling from pune to Nagpur . I booked the ticket of ac Volvo which was supposed to come by 10 it get delayed by more than 1 hour, the vehicle is supposed to be ac and the ac is not there, I have heard lot about this travel but my this experience is very bad, I think I am cheated. The driver and cleaner is not responding properly, company should take strict action on...
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PráTîk Jäìñ
Apr 18, 2015
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double booking of same ticket

Address: Pune, Maharashtra

I have booked a sleeper ticket with agent of prasanna travel and the agent allote me the ticket which already alloted to someone. After sitting in my seat the manager of travel company came and told me this sit is not booked by you and you have booked a sitting seat after that I have my agent and he told me he is not able to anything and if I am made complaint then the driver just throw out me out of bus .after seeing all this I am definitely...
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