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Prasanna Travels Complaints & Reviews

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Updated: Sep 26, 2024
Complaints 183
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Unresolved
156
So far, so good. Prasanna Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Prasanna Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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eating of home packed food at place where bus stops
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Bus delayed Pune to Mumbai of Prasanna purple bus
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Rude driver and neglect response from customer care of prasnan travels, no one attending call

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Cheating by providing different bus

Prasanna Travels reviews & complaints(183)

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R
Rahul fhule
Sep 26, 2024
Sep 26, 2024
This thread was updated on Sep 26, 2024
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Ac is turned off

Address: Nanded

I'm travelling from nanded to pune dated 25sept2026 in mh14lb2823.

When travels stop for lunch brek att 1 o'clock driver turned off the ac and went for nearly one hour.

What is the meaning of booking ac travels if we have received ac for complete journey.

When I asked driver he said that it's a company policy....
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P
Prathamesh27
Jul 8, 2024
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Rude arrogant service behaviour

I have purchased spot ticket for pune mumbai prasanna purple bus from swargate through sana travels.
There was lot of miscommunication between them with respect to seat number. I was promised to give 18 no. Seat but was given 17 no. Seat. The booking incharge was too rude to talk and was asking me to leave the bus. He was also telling me that we are prasanna purple group and we have lot of contacts with ministers, you may do whatever...
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Satish Walake
Oct 15, 2023
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Care less service

Worst experience ever!...
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V
Vaibh890000
Aug 11, 2023
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I'm complaining about travels departure

My booking with prasanna purple on 6/08/2023 from pune to nanded the scheduled time of bus is 8:30 PM, but on that day due to bad traffic of pune i reached at prasanna purple parking sangamwadi around 8:28 I already talk with driver and he told me we will wait. But on reaching there bus was already went at 8:52 PM my ticket was cancelled amd although there is representative of your company he didnt help me. So i want to file the complain....
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hk tirunagari
Aug 10, 2023
Aug 11, 2023
This thread was updated on Aug 11, 2023
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Cheating by providing different bus

Address: Prasanna Travels, D.No 40-1-118, Pillar No: 3, Benz Circle, Near Andhra Jyothi Buildings, Vijayawada, Andhra Pradesh, PIN : 520010
Website: www.prasannatravels.in/?mb=1

I have booked a bus ticket for my mother in prasanna travels for guntur to hyderabad which is ac sleeper bus.
After reaching boarding point they picked my mother in non-ac van upto vijayawada which is very old and seats are not at all comfortable, the best description would be nursey school van.
I have booked ticket for ac bus from guntur to hyderabad and they have provided the passenger non ac bus upto vijayawada which is...
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A
ajayvanarsemob@gmail.com
Jul 15, 2023
Jul 17, 2023
This thread was updated on Jul 17, 2023
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Air blow to inside cabin

Address: Karve nagar pune

We r travel from shegaon to Pune in your bus our seat no.17& 18 and all blow air come in our area so we can't seat or sleep too we ask driver aastt but he say u r choose the seat and this is seat have proble we can't help

Can you look into the matter how u give service to ur customer...
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P
Pr1tam
Jul 8, 2023
Jul 10, 2023
This thread was updated on Jul 10, 2023
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Rainwater Leakage from Roof

I am a passenger of Bus - MH-14-GU-9042 for Journey : Nagpur-Pune on[protected]:00 PM

After an hour of my boarding, rain water from the roof of my seat started leaking.

Bus is full pack and there is no other seat available for me as per bus staff. Very bad experience....
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R
Rohit Wadhwani 6956
from Akola, Maharashtra
Jun 26, 2023
Jun 27, 2023
This thread was updated on Jun 27, 2023
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2nd Bus Driver Sleeping at Passenger Seat and Snoring Continuously

Hi My Name is Rohit Wadhwani. I have booked online ticket from Pune to Akola Seat No 6 on 25th June 2023 timing 9:15 PM to 8:15 AM. I was allocated bus number MH 14 HU 2265. Seat number 5 was empty. There were 2 bus drivers as it was night journey. After dinner break when the bus resumed the 2nd bus driver came back to seat no 5 and started sleeping next to me. He was continuously snoring due to which I was unable to sleep for a single minute....
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M
mahima97sahu
from Nagpur Urban, Maharashtra
Jun 4, 2023
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Refund not received as promised

Address: Nagpur

I’ve registered an issue on the same site on 12th may 2023. To which the prasanna purple replied on 14th may and confirmed the refund for the differential amount charged incorreectly. Its more than 20 days and no refund has been initiated against that. I am attaching the screenshots of complaint and the company’s reply. Kindly resolve this at the earliest....
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S
Swapnilindulkar
Jun 3, 2023
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Your staff is irresponsible

Address: Nagpur prassana, Nashik, Maharashtra

Their phone are off at the time of boarding
People are annoying staff...
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M
mahima97sahu
from Nagpur Urban, Maharashtra
May 12, 2023
May 12, 2023
This thread was updated on May 12, 2023
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Service not providing as charged

Address: Nagpur

I am a passenger of this bus which has left from NAGPUR at 10:30pm travelling to PUNE. I’ve paid AC bus ticket of amount Rs.2068/- which is already double of what a railway service would charge. But that is not all. I am sitting in the bus and since the night AC has been switched off. In this scorching heat of MAY month, Passangers are suffocating since the bus has no ventilation. No water has been provided.No regards to humanity. Passengers...
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A
Anugya Anupam
Apr 30, 2023
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Didn't come at the pickup point

I had booked two tickets from Kharghar to Pune, however no bus came and the contact details were also wrong. I want my full refund....
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Anugya Anupam
Apr 30, 2023
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Tickets booked, but bus didn't show up.

I had booked the tickets online for two seats from Kharghar to Pune, however none of the buses came at the time of pickup and the contact details shared were also wrong....
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R
Rushiabhi
from Amravati, Maharashtra
Apr 11, 2023
Apr 11, 2023
This thread was updated on Apr 11, 2023
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Bus time changed by operator and provide seat in two seats birth

I book single seat ticket for Amravati to Pune for timing 8.15pm departure for 1850/-.The purple travels send me new bus timings with departure at 6.30 pm with seat in double seat birth. The single birth is expensive than double seat birth, when i check the price for seat they have provided me its showing 1150/- only. The difference of 700/- i gave them for single birth and Premium Bus at 8.15. There are different buses run by purple, the...
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S
Sudhendutaklikar
from Nagpur, Maharashtra
Feb 18, 2023
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Seat and AC issue

Seat is not comfortable looks like the bus is very old. Seat has bad cusions. AC blower filter is not clean it blows dusty air and it feels like suffocating. It's smelling very bad.

No charging ports
Bus is not clean

Very bad experience...
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V
Vasuki 04
from Mumbai, Maharashtra
Jan 6, 2023
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Booking for purple metro link Volvo and provided with a local bharatbenz bus

I have booked a ticket for purple metro link Volvo and they are providing me with a bharatbenz bus which is local,
The bus suspension are not working properly there is lingering smell in the bus, they don't have a cabin carrier for luggage and luggage is loitering on the floor of the bus.
If they don't have a Volvo bus they should have informed us we would have canceled and book a ticket for different bus .
This is...
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D
Datta Dhatrak
Sep 24, 2022
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Bus reached late at Nanded and I missed my further train

Today I missed train due to late by purple bus. Travel date 23/09/2022 Pune to nanded.Purple should always retain their services systematic and punctual. Bus departure on time from Pune then why it delayed???...
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shirish chaudhari
from Nagpur, Maharashtra
Sep 9, 2022
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Improper Sanitation

Sir. U make us stop at such hotels which have no proper toilets they r extremely dirty & unhygienic also no western seats for senior citizens. This is a very serious issue. I want the owner of the travel agency to travel in his own travels with his family and register his own experience on this issue... Horrible. 😡... I was unaware of this complaint box having option to upload photos or videos i would have certainly done it. Nxt time i...
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S
Sameerpotghan
Aug 13, 2022
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Disappointed service

Bus Details - MH 40AT0708
Route - Pune to Nanded
Date - 13 August 20222

Experienced a poor management and unprofessional service from Purple Prasanna Travels.
This is my first and probably last experience with Prasanna travels.
My boarding point was Birla Hospital, Chinchwad. We are 3 passengers.
We are asked to board into another bus for temporary pick up and were expected to shift into...
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ashkanholikar
from Pune, Maharashtra
Jul 2, 2022
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I am complaining about bus breakdown

Address: rohan abhilasha, lohegaon-wagholi road, wagholi, pune - 412207

Hi,
Me and my sister were traveling from Nagpur to Pune by Prasanna travels which departs at 10:10PM, Duration of the travel was 15HRS however travel took 18hrs due to which my next connecting train got missed which i booked under tatkal which costed me around 4k. The delay was because firstly the tire got punctured and it took 1hr to fix it, we understand that can happen with any bus however after few miles then the Travels AC Failed...
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