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Prasanna Travels Complaints & Reviews

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Updated: Dec 12, 2024
Complaints 184
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27
Unresolved
157
So far, so good. Prasanna Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Prasanna Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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2
eating of home packed food at place where bus stops
1
I am complaining about the inconvenience journey from ned to pune
1
Rude driver and neglect response from customer care of prasnan travels, no one attending call

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Cheating by providing different bus

Prasanna Travels reviews & complaints page 4

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A
Abhishek Kundu1
from Delhi, Delhi
Oct 26, 2019
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no refund of amount of cancelled ticket.

Address: Pune, Maharashtra

Hello,
My ticket number is tnac16824738. I had booked a bus ticket of prasanna purple from pune to nagpur.
My travelling date was: 4 oct 2019.
But due to some reason, i had cancelled the journey ticket, but money not refunded till date to my account.
Please look into this matter and solve it as early as possible, as till date money is not refunded....
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R
Rashapl Singh
from Mumbai, Maharashtra
Oct 16, 2019
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confirmed ticket

Yesterday 15/10/2019, i booked ticket on line on your site. Pune to nanded. Nigdi timing 730pm. Date of travel 16/10/2019. Seat no. 10. Name: rashpal singh, mobile [protected]

Money got detected but confirmation of ticket not sent yet.
Since morning i am trying to contact but not successful. Call centre phone is busy all the time.

In the last night, i got advice from your call centre to be in touch with...
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A
Anu Tomar
from Ambad, Maharashtra
Oct 14, 2019
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not received my refund yet

I took a mumbai to pune ride on 9th of june 2019 from borivali national park highway of rs.400.. Then aftr a hour bus stopped somwhere on the road and i awaited around 2 hrs bt dn too new purple bus did not reach... And also that driver told us that u can go self n ull surely get the refund back soon.. So i took another volvo from that point of rs. 300 and reached pune.
I called so many executives but they refused to refund my money...
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K
kv240292
from Bengaluru, Karnataka
Oct 9, 2019
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unprofessional behaviour and cancellation of bus

Address: Prasanna Purple Indra College bhumkar chowk wakad branch, Pune, Maharashtra, 411057

We booked a Purple bus from Pune to Mumbai till vashi for 8.15, but in morning they updated us that bus got cancelled and u need to come immediately to bus stop for 7.15 bus, we rushed to bus stop and after reaching there she was given seat next to male passenger whereas we booked ladies seat, on requesting ladies seat purple wakad indra branch manager started fighting with us and said whatever u want to do u can do but he will not give seat....
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S
Sakshi Indurkar
Oct 3, 2019
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unable to book ticket

Address: Pune, Maharashtra

I am trying to book prasnna purple tickets since yesterday evening. I tried booking on make my trip, travel yari, easy trip, red bus everything possible. Seats are displayed available here on application and when trying to make payment for the same it is displaying error. I even tried calling customer care number none of them are getting connected. Can you please what should be done....
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A
Akash Machve
from Mumbai, Maharashtra
Aug 31, 2019
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rude behaviour and bad customer service

Address: Nagpur, Maharashtra, 440025

This is not my first ad experience with prasanna purple, my issue is with the customer service. There is absolutely no monitoring over small yet important issues traveller has usually. Second would be safety. I have often seen the drivers picking up random strangers from the road in middle of the night, how safe is that?
Today i am traveling from pune to nagpur and initially they did not have any space in the luggage, we were asked...
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N
NainaPanse
from Mumbai, Maharashtra
Aug 20, 2019
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delay in bus service

Address: Kothrud Pune, Pune, Maharashtra, 411038

I am travelling from mumbai to pune on 20th august.
First of all, the 10.30 am bus left at 12.10 pm. Then, on the way, the staff was soliciting passengers and we finally touched the expressway at 3.30 pm. A few kms later, the bus took its scheduled stop for 30mins and the bus has started only after some o[censored]s protested. We may not reach pune before 6.30 pm. Complete waste of time! And there are 3-4 people in the drivers cabin chatting...
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R
Ramesh Dawkhar
from Mumbai, Maharashtra
Aug 20, 2019
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bus traveling

I was travel from pune to goa with prasanna purple grand mh14cw3291 on 18.08.19. I and 1 other passenger bord from katraj by giving fare to driver. After dinner halt one of the driver came to me and said to change my seat (From seat no. 11 to seat no. 17). I was not ready to change my seat, but another person (May be your conductor) came and said that this is driver seat he want to sleep here and forcefully changed my seat. I had called your...
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M
mahendra266
from Bengaluru, Karnataka
Aug 14, 2019
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driver behaviour

Address: Prasanna Purple Mobility Solutions Pvt. Ltd. 501 Mayfair Tower-I, Old Mumbai Pune Road Wakdewadi, Pune- 411005 Tel : 020-67186800, Pune, Maharashtra

My wife and daughter (Age1.5yrs) had travelled from pune - nagpur on 13 aug 2019, pnr[protected], they have to travel from pune to nagpur 14 hrs journey without blanket and bedsheet in ac, even behavior of driver was very worst, despite being sorry he has insulted my family in nagpur and says jo karna hai kar lo, is this kind of services u r giving to customer

Now i want strong action against driver otherwise i will lead this...
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J
Jay Jaju
from Mumbai, Maharashtra
Aug 2, 2019
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bus coming 25 minus late and not getting booked seat and also leg carrier is broken

Your bus is coming 25 minutes late from the schedule time at borivali and i was waiting in heavy rain due to delay which made me face problem and wet and also someone already sitting at the booked seat so not getting the booking seat and also the receiver phone was switch off so could not contact him so unable to know the exact status of the bus and also the leg carrier is broken so not comfortable to sit. I want my money back please initiate...
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U
UserRazer
from Mumbai, Maharashtra
Aug 1, 2019
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misbehavior of bus driver

Address: Sangamwadi, Pune, Maharashtra

Hello, i am traveling from pune to nagpur in prasanna purple mobility solutions luxury bus called purple platinum. It is a bus which leaves at 7.30 pm from pune.
At 9 pm i went to driver and requested him to stop the vehicle for a toilet stop as i had to urinate. But the driver sent me back to my seat saying it is not part of my job. But he said i will call you if i find a appropriate place. So i went back to my seat.
But...
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S
Suraj barole
from Mumbai, Maharashtra
Jul 29, 2019
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conductor behaviour

Address: 41102

Dear team

I am your previllage customer i frequently travell from pune to nagpur today i am surprised to see such a pathetic staff that is all about your bus conductor he was using arrogant and abuse words for me.
I ask him for head he arrogently assked for money. Yaha lake de paisa cabin me.
I request for wash room he stop the bus and asked me to do his job and abuse me.

Dear patwardhan sirbr...
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S
Saket kakde
from Delhi, Delhi
Jul 6, 2019
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the bus was extremely & the was bush not okay for the journey then also send

Address: Plot-135 swagat society near gajanandham beside sonagoan lake nagpur khamla, Nagpur, Maharashtra, 440025

Bus no - mh14 cw4236
Bus booking confirmed!
Pnr: 96795235
Ticket no: puowdl
Paytm booking id: [protected]

Mr. Saket kakde (21#)

Nagpur to pune

Prasanna purple mobility solutions pvt. Ltd.
Purple 30 sleeper
Boarding time: 22:30 fri, 05 jul 2019

The bus was extremely late late becoz o[censored]seless bus given to us without check the bus. Not been...
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P
prajakta ab
from Mumbai, Maharashtra
Jun 29, 2019
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behaviour of your workers & condition of your bus

Address: Mumbai Goregaon, 400063

Today i traveled with prasanna purple bus no. Mh-12 fz 8151 from vanaz corner to goregaon..
Condition of bus is very bad, foot rest is broken, backpush chair button was unable to work, water lickage of rain in ac bus...
I asked ur man for changing seat, he totally ignors, behaviour was so rude.
I told them in pune only that i will get down in goregaon exactely infront of hub mall.. Tbey didn't stop the bus & started quarrals...
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N
Nikhil Chaple
from Satana, Maharashtra
Jun 25, 2019
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drivers dropped me before the destination dropping point 10km ago..

As i feedback - purplebus.in pnr# 96185705.
When i selected dropping point nigadi pune.. Why drive alway said, last dropping point is nashik fataa. Why company uploaded last point nagdi..
This think happed 3rd time with me, before that i did complaint...
I paid full amount but company not provide full service. On the basis why i m not go to consumer court. Pls tell me.
What happened if this think with ladies......
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S
Sunil1566
from Mumbai, Maharashtra
Jun 16, 2019
Resolved
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Resolved

prasanna purple

Address: Pune, Maharashtra, 411041

Dear Sir,

I was travelling to Muktainagar from Pune by Prasanna purple bus MH14CW3111 on 7th June
Bus meet with accident during travel around 12 night
No first aid was given to passengers including me.
My leg was swelling and paining through travel.
Alternative bus was made available at 10 am on 8th June.
Alternative bus was not sleeper class bus, it was seater.
Bus was late by...
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P
Prakash Hande.
from Mumbai, Maharashtra
Jun 8, 2019
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complaint ac not working redbus ticket - tn6y59129601

I am Prakash, I booked my bus ticket from Chandrapur to Pune on 8th June 2019. Details are given in trail mail.

My seat number U11, U12. We booked AC bus but AC is not working for our seats and in this high temperature situation we have to travel without AC even after paying for AC facility.

I am not at all satisfied with the service and want refund at earliest. I also tried to call your customer care but no...
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R
Renuka Dodkey
from Mumbai, Maharashtra
Jun 6, 2019
Resolved
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Resolved

lack of basic facilities for washroom/rude and unsupportive staff

Address: A101, Sai Highness CHS, Opp Mirchandani Palms, Rahatni, Pune, Maharashtra, 411017

Hi,

The bus has stopped at Jalna for a washroom break. This is at a public toilet which stinks even from the other end of the road.
None of the ladies have been able to use it.
When requested to visit some other place for this, the driver keeps repeating one sentence- there is just one washroom from Jalna to Amaravati. As if people don't travel and know there are better washrooms available on most petrol pumps.br...
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S
Sudeshna Sudy
from Mumbai, Maharashtra
Jun 5, 2019
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about refund

Address: Pune, Maharashtra, 411048

Hello
We booked ticket from pune to Akola from your website on 1st June for 3rd June to travel. We pay it by Google pay.after payment we got a mail saying login to get a ticket. We did but when we went to the purple bus station they said this seat is booked on the name of another person. Now I need refund back. My transaction ID is[protected]...
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N
nitinlabh
from Nagpur, Maharashtra
May 20, 2019
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bus service related

Address: email: nklneeri@gmail.com, Nagpur, Maharashtra, 440022

My family (3 persons) travelled by purple platinum bus from nagpur to pune on 18th may 2019 with pnr 93055750. The bus reached more than two hours late while also the air conditioner of the bus was defective and finally when passengers complaint, bus staff somehow rectify reluctantly. This caused not only delay and discomfort but the bus had to make unscheduled stoppage. While bus operator has charged huge ticket price as compared to other...
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