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Prasanna Travels Complaints & Reviews

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Updated: Dec 12, 2024
Complaints 184
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27
Unresolved
157
So far, so good. Prasanna Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Prasanna Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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2
eating of home packed food at place where bus stops
1
I am complaining about the inconvenience journey from ned to pune
1
Rude driver and neglect response from customer care of prasnan travels, no one attending call

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Cheating by providing different bus

Prasanna Travels reviews & complaints page 6

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S
Sanjayshinde4
from Dhule, Maharashtra
Nov 19, 2018
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bad staff behavior

Address: Pune, Maharashtra
Website: www.prasannapurple.com

Traveling from pune to nagpur by purple grand starting at 1700 hrs at nashik phata on 19/11/2011. Language of driver and conductor is very rude. Bus stopped for dinner less than 15 minutes and always staff was in hurry. Driver was speaking and commenting on every passenger who was coming late. Later they stopped at amravati for almost 15 to 20 minutes 2 times to take exhibit extra passengers....
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Abhijit Pendse
from Mumbai, Maharashtra
Nov 18, 2018
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no halt for washroom

Purple bus not taking halut for washroom from pune to mumbai & they are charging 500 for weekend for.
Worse experience i have ever face i was traveling with my mom she is having medical issue still driver not ready to stop & started argument of its non stop bus & all non sence. Please improve your service.
Bus no. Mh 12 w663 please take action against the driver...
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S
Simrat Kaur Dhaliwal
from Bhusawal, Maharashtra
Nov 11, 2018
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misbehaving

Address: Ahmednagar, Maharashtra, 414002

I mrs dhaliwal,
I took a bus of shivshahi... Prasanna purple frm shrirampur to ahmednagar on 11th nov 12.30pm. Me along with my 2 kids, ur conductor didn't told me that particular seats were reserved.. On the way in rahuri he made me leave the seats without providing me double seats as required with my daughter.. N creating a scene in front of other passengers n using disrespectful language... Shame on ur staff for such irresponsible...
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Abhijit Kaore
from Mumbai, Maharashtra
Oct 30, 2018
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charging

Address: Pune, Maharashtra, 411058

30-oct-2018, nagpur-pune, pnr 83576697,
I was travelling via a prasanna purple bus. I was asked by the conductor not to charge the laptop.
I have selected prasanna purple to continue my work. If they are not allowing me to charge the laptop, which inturn means disruption of my business tasks, i would not prefer prasanna purple bus any more and would also let my other collegues know about this incedent, who travel frequently...
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S
shamajoshi
from Nashik, Maharashtra
Oct 16, 2018
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back up plan for breakdown of the bus at midnight

We started travelling from sawantwadi to pune by purple grand (Ac sleeper bus-goa-pune bus) on 14th oct 2018 @ 9.30pm. It got broke down around 00.30am. Driver was so rude, he did not take any corrective action for arranging another bus. Then after lot of arguments, he agreed to do it and another smelly non ac seater bus came to pick us @ 6.30am (After delay of 6 hours). That bus dropped us till kolhapur at 9.30am and again the purple team...
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sonia alke
from Pune, Maharashtra
Aug 31, 2018
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worst service and not following given schedule for drop

Address: Mumbai City, Maharashtra

Today I boarded bus from national park the bus was scheduled at 10:30am arrived around 10:50am accepted. But then it waited at Andheri for almost 1hrs to collect more passenger. I booked this bus because it showed drop timing 3:30pm but now we were almost 1hr late. The driver was very slow he again waited for almost 30to 40min at vashi that's too annoying. The driver has no responsibility kept on chatting contiously. My meeting was scheduled...
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K
kanwal deshmukh
from Pune, Maharashtra
Aug 16, 2018
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extremely rude behaviour of purple smilestone manager

Website: PrasannaPurple.com

Purple prasanna travels was known for its good and polite staff. But completely disappointed for its Purple smilestone manager behaviour who was extremely rude with my close relative while he was having his dinner at smilestone. If you don’t allow to have our own dinner, still You don’t have any right to speak in such a rude manner. Just learn what manners are...!!!
Very rude staf[censored]...
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Satvik Sane
from Mumbai, Maharashtra
Jul 1, 2018
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misbehavior of the conductor/helper

Address: Pune, Maharashtra
Website: www.prasannapurple.com

Hi, this complaint is regarding misbehavior of the conductor to a female relative of me. She was traveling yesterday from pune to bhusawal by mh14 cw 3282. The conductor very rudely refused to keep the luggage in the luggage compartment and was arrogant when asked questions about the destination stop. The traveler suffered discomfort and lack of sleep and resulted in falling sick. Purple is one of the well known bus agencies and such a behavior...
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K
Karan73750
from Pune, Maharashtra
Jun 13, 2018
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not drop at destination

Address: 411015
Website: Www.purplebus.in

Hi,
This is regarding my mothers travel from mumbai to pune as on yesterday 12/06/2018, she was asked to get down from bus at kothrud where as her destination was pune station. When she said she would complain than the conductor said jake company main complain karo madam hum kya kare yahi stop hoti hai. From there no service was provided she herself managed to pick up 3 bags and crosssed the road alone.. From there after people shouting...
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J
Joy dhakate
from Pune, Maharashtra
Jun 13, 2018
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rude behavior of travel staff and mental harassment

Address: Pune, Maharashtra

I couldn't able to think that blunder held in my life again, bus was not stop for 2 min only before boarding, i was stucked in traffic and informed them already but den also they gone, it was terribly trauma condition for me, then i request for option for seat that also they were nt able to give, then i asked for refund but this time also they refused rudely, this mental harassment could become hazard for company in future, as a simple lady...
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S
Srishti Shinde
from Vasai-Virar, Maharashtra
Jun 4, 2018
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drop location

Address: Pune, Maharashtra

Hi team,

I am a 26 years old girl. I was boarded from navi mumbai at 7 pm. While getting up in bus my friend asked two times whether bus will drop the passengers at exact pune station location. The ticket collector said yes so i got up in purple bus. I reached around 11 pm but the bus dint dropped me at exact pune station location. I was alone, even i was not knowing the pune station road. I have to come walking by the road...
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T
tejaswini dhande
from Nagpur, Maharashtra
May 14, 2018
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the conductor is using the number and messaging the me.

Hi, i am really sorry to tell you that it is very inconvenient that the conductor is texting in whatsapp and trying to stalk me on other social networks. This is the reason why we provide our numbers?
The number of the conductor is [protected], this is his whatsapp number. And as he had requested a follow on instagram his name is gajanan devne.
Kindly see this complaint. Shame of such workers. Being a female passenger, this is...
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Nandita Bhagat
from Nashik, Maharashtra
May 12, 2018
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no maintenance and no value for time

Address: Pune, Maharashtra, 411003

Currently travelling in prasannna pride purple from pune to nagpur. The bus was supposed to reach at 8.30 to nagpur. At 10.00 am the bus stands stranded some one and a half hour away from nagpur saying that the engine is heated. Do we pay a huge amount for such travel. No value for passengers time and money. This i too lethargic an approach towards passengers. Wasn't it the responsibility of the driver to check the vehicle before starting...
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D
DarshanT
from Pune, Maharashtra
May 11, 2018
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bus service issue

Got into a mumbai-pune bus from vashi and the a/c stopped working at khopoli. When the passengers started complaining the driver was not ready to accept. Then even when the driver started sweating himself he stopped the bus asking some remote office for assistance. Never seen a a/c volvo in this condition. At 12 noon in the scroaching heat travelling in a bus with windows closed and a/c not working was he'll of a service. Would rather prefer...
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V
Vidhya.G
from Mumbai, Maharashtra
May 7, 2018
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bus seat allocation

This is with regards to journey dated 7th may morning 8.15 am mumbai to pune journey. I took on the spot ticket at vashi after specifically being confirmed about me get a seat in the front due to back issues and after being seated somewhere near lp the conductor guy asks me to get up and vacate the seat and suggests me to take up the last 39number seat or leave the bus inspite of other seats being vacant and no seat was on reservation. On...
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U
Umakant1308
from Mumbai, Maharashtra
May 7, 2018
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arrogant behaviour of driver and conductor

Address: Mumbai City, Maharashtra, 400010

I was traveling from pune to mumbai at 8 pm at date 6/05/2018 boarding from mit college kothrud with seat no 5 from purple travels. I was conveyed that sanpada is stop. But driver and conductor arrogantly behaviour didn't stop at sanpada stop they told me that this stop is not included in our list.
Please take strict action against driver and conductor.
Regards
Umakant nanaware
(Gst state tax inspector, mumbai)...
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Sampada Kadam
from Mumbai, Maharashtra
Apr 28, 2018
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bad staff behaviour

Address: Mumbai City, Maharashtra, 411004

The man who sits at andheri bisleri bus stop, along with an old guy needs to know that customer is not beggar. Increased rate is accepted. But when the aged uncle has told me to sit and aware of the fact that i am taking ticket once bus reaches, there is no reason he should be shouting at me. Too rude. Sm1 plz control him for sake of your company. Now now way i am ever gonna take bus from there. From april 2017 i have been travellinng with...
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K
Kalpesh kudal
from Pune, Maharashtra
Apr 21, 2018
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no cooperate with passenger

Prasanna travels ke driver logo ke bilkul bhi tameej naam ke cheeze nahi hain customers se kaise baat karne ke
Or ager 5min late hue toh ye travles nikal dete hai. Last main aaj tak ke sabse jayda bakwaas tarvels hain prassana travels
3rd cls service 15 min late ka msg aata hain or gaadi pick up point be rukti bhi nhe time cover karne ke chakkar main ye gaadi nhe rukate ya kya chutiya panti hain so meri to ye reqest hain ke...
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Purna chandra saw
from Vadodara, Gujarat
Apr 8, 2018
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very bad bus u running a truck under name of bus

Address: Raigad, Maharashtra, 410206

I am a frequent traveler of prassana travelers today i am traveling pune to indore with your luxury truck intercity bus which is running under your brand name i am very much disappointed today how can you run a such a bus like a truck when i booked the tickets i saw the bus is under your brand name so definitely bus will have good facilities even during booking i checked there was 11 amenities but it’s really sorry to say u made me fool...
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sarvesh kulkarni kulkarni
from Nashik, Maharashtra
Mar 9, 2018
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bus service and unsafe halt during midnight.

Address: Pune, Maharashtra, 422005
Website: purplebus.in

I travel every weekend to nashik from pune and vice versa by night ac sleeper bus.

Since few weeks it is observed that their are some serious issues with this route bus and staff because of that me and my friends may think not to travel with purple travels.

Serious issues need to be solved with top priority :

1. Bus is not maintained :-
A) windows and floors are dusty.
B) ac is...
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