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Prasanna Travels Complaints & Reviews

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Updated: Dec 12, 2024
Complaints 184
Resolved
27
Unresolved
157
So far, so good. Prasanna Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Prasanna Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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2
eating of home packed food at place where bus stops
1
I am complaining about the inconvenience journey from ned to pune
1
Rude driver and neglect response from customer care of prasnan travels, no one attending call

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Cheating by providing different bus

Prasanna Travels reviews & complaints page 3

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M
Mariyam Syed
from Powai, Maharashtra
Nov 21, 2020
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I am complaining about the inconvenience journey from ned to pune

Address: Nanded

I was travelling from nanded to Pune dated 20th Nov 20, Friday by Prasanna Purple MH-22-3839 at 9:00 seat no 9 under the name Mariyam Syed.
After having reached Malegaon, the bus broke down. The driver and the staff had no clue, consequently we were sitting in the pitched dark for more than 30 mins. Later on, A mechanic arrived and started the bus, however the bus ran for 10 mins, again it broke down. Consequently, we had been trapped...
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Dhananjaykondhare
Nov 15, 2020
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Ticket price

Address: Pune

Hi Sir/mam,
I am Dhananjay kondhare.I had booked 2 tickets having reference no[protected] for me and friend on dated 12Nov 2020 to visit goa and the ticket price was Rs.3500 for the two seats (seat no 7, 8) and I have checked the price on today suddenly it is 1070 Rs. per person Please if possible apply the todays ticket price and refund the remaining amount .

Regards,
Dhananjay kondhare...
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K
kaushal7208
from Palghar, Maharashtra
Jun 24, 2020
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due to covid-19 bus got cancelled and till now I didn't get my refund

Dear Team,

This is to inform you that I have done bus booking from Pune to Mumbai for for 2nd June 2020 8:30 am. Also I paid the amount of 471₹.
Name: Kaushal Kumar Shukla
Having PNR No. #[protected]
But due to covid-19 bus got cancelled and till now I didn't get my refund.
Requesting you to refund my money.
Also if requesting to loop correct SPOC in the mail, so that I can get my...
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A
ashwini dhawale
Apr 21, 2020
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about refund money

I book bud 2 tickets for 17 April but it was cancelled because of lockdown. Ang I got message of cancellation from prasanna purple.
But I didn't get any notification regarding my money.
So, I request you to please refund my money and atleast provide some notifications regarding refund....
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P
Prateek Hiware
Apr 13, 2020
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refund of bus canceled by prasanna it self not initiated

Details are given below
Pnr:[protected], journey date:[protected], time:04:00 pm, dest-pune to nagpur, seat no-12, 11 fare:-4242

I received a call from your side and informed me that the schedule bus was canceled and we will refund your money in shortest time.
Now it is already more then 20 days and no refund is initiated by you.

Regards
Pratik hiware
[protected]...
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A
Anil Deogade
Mar 6, 2020
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video is not working.

Address: Nagpur

I am travelling in bus no. Mh 14 cw 3282 from nagpur to pune. I observed that tv is not working in this bus so i contacted to bus staff. They are informed me that all the remotes in bus are not in working conditions as such they are unable to play the tv. Under the circumstances please take necessary steps to avoid the trouble to passengers as promised by you in your ticket.
Thanks,
@anil deogade.....
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K
Kshipra Bhoyar
Jan 26, 2020
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complaint about cockroaches

Address: Bhandara, Maharashtra, 441904

I had a very inconvenient journey, bus was full of cockroaches, and was very smelling. There were like 100s of cockroaches in the bus. One of the cockroach went into my ear and i started to bleed. Next day i had to go to see a ent specialist because of your unhygienic bus. Journey date was 14th jan 2020 by prasanna purple bus from pune to bhandara....
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S
Sonal Goenka
from Ghugus, Maharashtra
Jan 5, 2020
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due to prassana's bus failure and mismanagement my son missed his very important workshop at pune

Address: 23, Vijay Bhawan, near paraskar automobile, 2nd left row, Vidya nagar, Akola, Maharashtra, 444001

I am traveling in prassana purple from akola to pune. Ealier when i booked my ticket with prassana through red bus app, i hv received all details bout bus. Ealier my bus was mh 14 cw 3282 and the departure time ws 9.30 pm. But it came lade by 50 min. N at 10.15 we suppose to leave akola but it was got fails in akola only. Then they shifted us in other bus mh 14 gu 9015 after waiting for almost 2 hrs in ts cold, then we left akola at almost...
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K
kanwal deshmukh
from Pune, Maharashtra
Jan 4, 2020
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bus service - bus not checked before starting journey

Hi,
I am currently travelling from prasanna purple grand bus from amravati to pune at 7.30 pm. At the starting point itself the bus is being stopped by the driver due to some engine problem for around half to one hour. This will eventually increase the time of journey. Company should make it compulsory for buses to check in advance all the prior conditions before starting the journey which will not impact their customers....
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A
Abhishek Kundu1
from Delhi, Delhi
Dec 8, 2019
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amount refund to my account

Address: Pune, Maharashtra

Hello,
I am abhishek kundu,
On 4/10/2019, i have booked a bus ticket of prasanna purple grand to travel from pune to nagpur.
My travelling time was 8 pm. I had booked ticket for two people and the seat number was 13, 14. But due to some reason, i cancelled my journey, and i already paid the travelling amount online for the bus journey for pune to nagpur by prasanna purple grand.
But till now the money is not...
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P
Pooja Niranjan Parvatkar
from Mumbai, Maharashtra
Dec 3, 2019
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bus late and refund expected

Hi, me and my brother were supposed to travel with your company at 12:15 pm from mumbai to pune (3rd dec 2019) but the bus got delayed for about 2 hrs.

We have asked for a refund.

Please look into it and make this experience a one we don’t despise. Here’s the ticket text.

Redbus mticket
Route: mumbai to pune
Ticket no: tncv53963437
Passenger: pooja parvatkar (28, female)br...
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D
DIPAK KAKDE
from Mumbai, Maharashtra
Dec 2, 2019
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ac not working

Ac is not working from nanded location hingoli gate point.
Even driver knows this thing they do nothing.
I need my money back.
Even driver behavior is not
Good.
How you are such irresponsible people that without checking ur driver moveout bus from nanded.
Redbus mticket
Bus number-mh22 3839
Route: nanded to pune
Ticket no: tnct38031363
Passenger: deepak n kakade (29,...
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P
Pawan G Chandak
from Pune, Maharashtra
Nov 23, 2019
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fire in pune nagpur bus today

Address: Ahmednagar, Maharashtra, 411009

We are travelling by prasanna purple grand bus started journey at 9 pm from pune to amravati on 22/11/2019. 7-10 km before ahmednagar the rear side of bus started emitting fire and dust hence all passengers asked driver to stop the bus and bus was evacuated but now we all passengers are stranded on highway in dark wherein all passengers including ladies n small children are is helpless situation
No one from prasanna purple is available...
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P
parita mehta
from Mumbai, Maharashtra
Nov 22, 2019
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cancellation of bus and change of seat

Address: Pune, Maharashtra

We had booked a bus from pune to goa. A day before the travel date, we got a call that the booked bus is cancelled and our tickets will be transferred to another bus. We had booked middle seats but our seats got transferred to last seat in bus mh14 hu 1068. There was no window available, a lot of jerks were there and most of all the height of the seat was almost 2 ft less than the other seats ahead. We had to travel the whole journey sleeping...
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A
Abhishek Kundu1
from Delhi, Delhi
Nov 17, 2019
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no refund of amount for the cancelled ticket

Hello,
I am abhishek kundu,
On 4/10/2019 i have booked a bus ticket of prasanna purple grand to travel from pune to nagpur. My travelling time was 8 pm. I had booked ticket for two persons and the seat number was 13, 14. But due to some reason i cancelled my journey, and i already paid the travelling amount online for the bus journey from pune to nagpur by prasanna purple grand.
But till now the money is not refunded...
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R
Rajiv Kondawar
from Mumbai, Maharashtra
Nov 13, 2019
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delay in service

Address: G 606 KHANDOBA MANDIR RAOD, AISHWARYAM HSG SOC CHINCHWAD, NR ADOR WELDING FACTORY, Pune, Maharashtra, 411019

I rajiv kondawar, traveling to have from chinchwad on dtd. 13.11.2019 in jyotiba travels, seat no. 11u.
The said bus is being stopped in between the pune city, mangaldas road for loading the boxes.
I don't understand why my earlier bus cancelled. And asked me to get another bus in short notice.
This is a worst experience and unexpected treatment giving to your customers.
Everybody is angry and unhappy.
I...
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N
NIRAJ GANDHI
from Mumbai, Maharashtra
Nov 4, 2019
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very bad service

Address: Pune, Maharashtra, 411046

Today i am travel to pune from borivali as per schedule my bus time is 5.25pm but no one is inform me that bus is delay other agencies inform this thing to their costumer by sms or call. I had call to purple office at that time also no one give me correct information about bus after all this on 6.15pm your person told me to come other bording point. Is this your service & way of behavior with costumer
I never recommend your service...
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A
Abhishek Kundu1
from Delhi, Delhi
Oct 31, 2019
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amount not refunded for the cancelled ticket

Address: Pune, Maharashtra

Hello,
I am abhishek kundu. Pnr number[protected].
I had booked a bus for journey dated 4 october 2019, from prasanna purple from pune to nagpur for 2 travellers.
But due to some reason i have cancelled the ticket.
The bus pnr number is[protected].
But till date the money is not refunded.
Please look into the matter, and resolve the issue as early as possible.

Pnr number[protected]....
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Dilip V. Gadgil
from Pune, Maharashtra
Oct 30, 2019
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pune shegaon return faie - huge ticket amount charged by prasanna purple

Address: 411038

To, respected sir
We booked pune shegaon with prasanna purple on15th nov. Night rs.1200/- per seat. While return ticket on 16th nov. Shegaon pune they charged rs. 2200/- per seat, whereas other travels charging 1100 to 1200 per seat for same journey on 16th. We gave complaint to their head office at devi heights. No response. Kindly help us & save our money.

Thanks

Dilip gadgil
Chartered & cost...
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Y
Yasas
from Mumbai, Maharashtra
Oct 28, 2019
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extra fare taken and whole amount not refunded

Address: Mumbai City, Maharashtra

I booked a seat in one of Purple bus which was supposed to go to Pune from Dadar. Please note the bus number which is MH 01 CR 9955. I also have picture the bus number if required. The bus was supposed to leave around 7:30 pm as they told. They charged me 400 for a mini bus from Dadar to Pune. In the bus I noticed that they were taking money in the range if 250-350 and when I countered, they asked me not say anything and off-boarded me. Again...
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