Submit a Complaint
Claimed

ShoppersStop.com Complaints & Reviews

www.shoppersstop.com
1.5
Updated: Dec 5, 2024
Complaints 724
Resolved
210
Unresolved
514
So far, so good. ShoppersStop.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShoppersStop.com will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to ShoppersStop.com

Having problems with ShoppersStop.com?

File a complaint and get it resolved by ShoppersStop.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
ShoppersStop.com

Recently resolved complaints

View all complaints

Most useful reviews

7
Order cancellation
6
Not refunding money in my bank account after returning the product
6
fake perfume sold

Featured stories

Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 22

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
Lungdei
from Barpeta, Assam
Sep 4, 2017
Report
Copy

regarding my pf

Sir/madam

I lamminthang sinson working in shoppers stop kumar pacific pune shankar seth road as a cca. Pf account no mh/kdv/13484/41101. Emp. Code s50096. Joining date.09.07.2015. Leaving date 15.12.16. Pf form submitted on 23.05.17. But till i do not received my pf amount. So, i request to have a look into the matter, through the above details. Please responds to this mail [protected]@gmail.com

Thanking youbr...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Radhika Dalmia
from Mumbai, Maharashtra
Aug 26, 2017
Report
Copy

no determination of sale items and non sale items

Address: New Delhi, Delhi, 110034

I have purchased one kurti of soch from shoppers stop sector 10 rohini, delhi on 21.08.2017. On the piece, there were two price tags - one was sale tag rs.598 and another was rs.798. Billing was made considering the higher price of rs.798. When i again visited the store on 26.08.2017 to give the credit note of rs.200, their officials denied to give the credit note of rs.200 and instead asked me to leave the piece and take credit note of rs.798....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aishwarya Gujja
from Paloncha, Telangana
Aug 24, 2017
Report
Copy

return refund/ exchange

Address: Hyderabad, Andhra Pradesh, 500036

Order no.95199538
I have returned this product - women's round neck printed kurta as the size was m and i needed l. They said they will send l size but it has been 5 days and they haven't.. I tried calling customer care but no one takes the call. One lady took the call and said wrong number, though it was shoppers stop customer care number only. I need my refund....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Venkatesh Gundu
from Bengaluru, Karnataka
Aug 22, 2017
Report
Copy

cot purchased at home stop - having problem with cot model

Address: Bangalore, Karnataka, 560062

Hi team,

I have booked cot on 30th jul'16 and cot got delivered in sep'16. From day one - i am facing with cracking loud sound with the cot while sleeping. Even just turning getting loud sound, due to which not able to sleep properly in the night.

Informed home stop, royal meenakshi mall, bannnergatta road, bangalore. 2 times they checked and finally they replaced the cot in apr'17. For one month - i did not...
Helpful
Found this helpful?
2 Comments
Report
Copy
B
biswanath.chatterjee1
from Mumbai, Maharashtra
Aug 20, 2017
Report
Copy

money debited for failed transaction

Address: Mumbai City, Maharashtra
Website: www.shoppersstop.com

Hi,

I have placed one order between11:25-11:35 am on 20th aug 2017. Below goes details of the order.

Item:
https://www.shoppersstop.com/van-heusen-mens-regular-fit-solid-polo-t-shirt/p[pr...⇄

Size l

Amount paid by gift card: 652.4
Gift card number:[protected]

Amount paid by hdfc netbanking : 346.6

E-mail id: biswanath. [protected]@gmail.combr...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sachin A Munde
from Dhule, Maharashtra
Aug 19, 2017
Report
Copy

raymond brand trouser stitch & torn problem.. alai color fade

Address: Latur, Maharashtra
Website: customercare@shoppersstop.com

On 20 th may, i bought a raymond trouser from latur shoppers stop. But it's stitches removed & got torn. Also it got color faded.. It happened just after 2 or 3 washes hardly.. If i spend 1799 for this trouser, then what it is worth for me.. If this happens with such a brand so how can we trust your products.. Hope that provide me your honest solution on this before i complain.....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
apysnk
from Bengaluru, Karnataka
Aug 18, 2017
Report
Copy

zink london shrug

Address: 560037
Website: www.shoppersstop.com

This is regarding the order number 94558837 which was placed on 4th august 2017. The order was shipped through delhivery courier service with awb no. [protected].
The order was shipped from calcutta but it never left calcutta and it went missing in that location on 8th august. After constant follow ups with shoppersstop customer care, the courier team started searching the package. The customer care assured me that i can raise a request...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
arunams3
from Bengaluru, Karnataka
Aug 17, 2017
Report
Copy

catwalk shoe

Address: 560068

I have purchased catwalk shoe which was in discount sale in one of your outlet situated in royal meenakshi mall, bannerghatta, bengaluru. My skin is getting torn near my ankles due to usage of the shoe and i'm unable to wear it. I had visited there to get it replaced or get an alternative solution but was of no use. Instead i had to come back empty handed....
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Piyush_444
from Noida, Uttar Pradesh
Aug 14, 2017
Report
Copy

on first time washing the jeans the colour of brand logo in the jeans spread over the jeans

Address: Gautam Buddh Nagar, Uttar Pradesh

Had bought a mens jeans from Shoppers Stop at TGIP mall Noida, but after first wash of the jeans the colour of the brand logo at the back spread over the the jeans. Pepe jeans london being one of the best brand is always preferred but looking into this situation it is very disappointing. I have complained offline to the Shoppers Stop Customer Care on 30 July 2017 but I did't expected this type service from Shoppers Stop, very disappointing...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
rushvi patel
from Murwara, Madhya Pradesh
Aug 4, 2017
Report
Copy

damage after use

Address: Karur, Tamil Nadu, 452010

This is to put a notice before you that i purchased a kraus brand black jeans and its not been a year but few months back the jeans got torned like the fabric is completely damaged. How can a branded denium b like this??? You guys should take actions on this!!! It forced me to think that might be it was not genuine product. I used the same brand earlier as well but never faced such issues before. I hope for you promt reply.

Regardsbr...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
neha4134
Aug 1, 2017
Report
Copy

gift card delivered to wrong address and not accepting return now

Address: 122002

For my order no 92826156, bluedart had delivered the gift card of rs. 5000/- to a different address and a different person. There was no call done to me for the delivery of the product. When i tracked the airway bill number, i called the customer care asking them to return the product as this was to gift somebody for their farewell and i had to physically to the nearest outlet to buy another gift card.
After initiating a return/refund...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sathish D.J.
from Delhi, Delhi
Aug 1, 2017
Report
Copy

cashback not received

Address: Bangalore, Karnataka

Hi,

We have purchased items for 6, 397.30 rupees on[protected], at that time there is a offer for sbi card holders for more than 5000 rupees order, there will be a cash back. Still i haven't received the cash back. I called 2 times but shopper stop guys not responding correctly. Please look into it

Customer name: apoorva v
Mobile num: [protected] or [protected]

Cash memo : 8382
Register:...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Raghwendra Narayan
from Pune, Maharashtra
Jul 31, 2017
Report
Copy

re the refund that I didn't get in last 6 months

This is the re the order id order id[protected]. After placing order i got to know that product was out of stock. They sent a mail that they will refund, to which i said please check for alternate product. I didn't receive either the shipment or the refund. Followed up multiple time. A few time they mentioned that amount will be refunded, still i didn't get. Transaction amount is 1645.
My registered id is raghwendra. [protected]@gmail.combr...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
brcabc
from Ron, Karnataka
Jul 30, 2017
Report
Copy

thieves at raipur shoppers stop

Address: 500038

Dear sir,

I would like to bring to your kind notice i have made purches on 29.07.2017 at raipur airport through my credit card. Today i received a call my sbi credit card team and said your card is hackd and do some fradulent transations kindly close your credit card and also asked where is you last transation made i said shoppers stop raipur air port they said some this is wrong at that.

My request is to kindly...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
raagbansal
from Noida, Uttar Pradesh
Jul 29, 2017
Report
Copy

billing discrepancy

Address: Gurgaon, Haryana, 122001

I bought 4 products today. 2 @ 60% discount and 2 @40% discount.
After billing when i checked receipt, i realized items supposed to be at 40% discounts were charged more (With discount of ~35)
After checking with at customer service desk, their executive told there is 5% gst added. Which was not mentioned on bill for those items. After logical argument and that guy checked in system he acknowledged it was an system issue.br...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pavan Prithvi
from Hyderabad, Telangana
Jul 23, 2017
Report
Copy

additional billing of womens police watch

Address: 500409
Website: www.shoppersstop.com

I'm prithvi from hyderabad. I purchased a police watch at hyderabad airport on 17/07/2017 around 12pm in the afternoon. I was charged rs.5995 for a watch that actually costs only rs.4995. I actually did not check for the prices before the purchase. I saw the same watch in banglore shoppers stop for rs.4995. I then checked it on your website as well, it was rs.4995 only. Here attached are my bill, screensots of the watch prices on your website....
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Jessmat
Jul 22, 2017
Report
Copy

scarf (craft router/no co)

Address: Bangalore, Karnataka
Website: www.shoppersstop.com

As a regular customer of shoppers stop, i was shocked to receive a damaged shawl which i purchased from the airport for a distinguished colleague. It was returned to me with bad remarks and i stared at her dumfounded. I travel to more that 5 countries a month and never have i been so disappointed by shops in the airport. I was enraged by this despicable situation. I am writing immediately after discovering this situation late after work because...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
manimithra
from Gurgaon, Haryana
Jul 19, 2017
Report
Copy

product damaged / no refund

Address: Mumbai City, Maharashtra, 400064
Website: www.ShoppersStop.com

Order id 82282219
Order date monday, june 05, 2017
The product (Fossil mens machine watch fs4487i) got it delivered june 12, 2017 through ekart.
I received the product with damage in the strap material, and looks like used.
I wanted to return this product and contacted shopperstop team with product images by june 14.
They agreed for refund through call, but after that i didn't get any communication regarding...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Satish Laurel
from Haldia, West Bengal
Jul 19, 2017
Report
Copy

relieving issue

Address: Hyderabad, Andhra Pradesh, 500081
Website: Corporate.shopperstop.com

I worked in shoppers stop from 6th june 2016 through campus recruitment and gave resignation on 5th january 2017, hr made me exit from company and promised me to give relieving letter after when i called they told hr resigned from job wait until new hr comes till today i tried but still they have not provided me relieving letter and no settlements and no single response i have to provide that to my present employer as my confirmation is on...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sk Asgar
from Kolkata, West Bengal
Jul 14, 2017
Report
Copy

Jeans exchange

Address: Kolkata, West Bengal, 700047
Website: estore@shoppersstop.com and customercare@shoppersstop.com

I have order two pair of jeans online. But somehow one is fairly alright but the other jeans is too tight for me to wear. So i wanted to exchange the product. But i am unable to do so as its not giving me any option to exchange because its still showing the items is under processing. But i hv alredy got the delivery on 10july. So one of the product i can keep it with me but the other product seems inappropriate for me. So i would like to...
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Clovia.com
1
(256)
Kalamandir
1.3
(32)
T-Kameez
1
(460)