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www.shoppersstop.com
1.5
Updated: Dec 5, 2024
Complaints 724
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Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 24

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S
Snigdha Bhatt
from Kolkata, West Bengal
Feb 6, 2017
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Lavie wallet under warranty, not getting repaired or replaced

Address: Kolkata, West Bengal, 700091
Website: www.shoppersstop.com

Hi,
I bought a lavie wallet from city center 1 Kolkata on 11 Nov 2016. It is under 6 months warranty.. So as per today's date ( 5 Feb 2017) it has not completed 90 days.
The wallet has an issue with its tic tac button used for opening it. Shoppers Stop manager has refused to send it to the store for repairmen the. I am seriously upset with the response. If they cant give a good service for the products then why do they display...
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P
pankaj.hr
from Noida, Uttar Pradesh
Feb 4, 2017
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False Offer

Address: 110092
Website: www.shopperstop.com

Disgusting company to order. I have order Killer west (Buy 1 and get 1 free) while I received the order it was only 1 in no. Luckily I had saved the screen shot of that order. Firstly it was told by the customer care that there was no offer going on 26-Jan-17. After 2 days they are stating that I have not added 2nd piece in cart during check out. I don't know this is the first company where in a free product I have to add the product while...
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S
sachin2411
from Gurgaon, Haryana
Feb 2, 2017
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Woodland Shoea

I have purchase woodland shoes from Noida Store and there was manufacturing defect and i went to store as there is 3 months manufacturing gurantee..the Customer complaint person take that and issue me reciept to collect shoes witing 15 days but after 20 days when i went to store the said that they will contact me in 3..4 days as they need some more time for woodland approval...and still today after 25 days there is no response from there...
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M
Meg9
from Gurgaon, Haryana
Jan 20, 2017
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French connection watch shopped from shopper's stop stopped working after 6 months of the purchase

Address: New Delhi, Delhi, 110042
Website: customercare@shopperstop.com

This is regarding a watch purchased - french connection from shopper's stop (Rohini Sector-10 mall ) the watched stopped working within 6 months of the purchase and there is no/minimum support is offered from the store regarding the ownership of the issue. I was told to submit the watch for 60 days for repair and R&D without any assurance. The watch is under warranty and leaving my watch for repair for 60 days does not make any sense also...
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S
Swati.iuj
from Gurgaon, Haryana
Jan 19, 2017
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Alteration issue Levi's jeans

Address: Gurgaon, Haryana
Website: Shopper stop

Alteration issue
I have purchased a Jean of levi's from shopper stop gurgaon mgf mall near mg Metro Station. I gave it to alteration as the length of my jeans is not according to my size n the stitching department didn't give proper response as well my fitting also not good it is very bad experience from shopper stop I just need your help now what should I do with that stuff it z not in a well condition for use also now uncomfortable...
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S
Samita Mahajan
from Delhi, Delhi
Jan 17, 2017
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Cash Note

Address: Gurgaon, Haryana, 122002
Website: www.shoppersstop.com

I have complaint regarding shopper stop sector 49 sector spaze i tech building .
In the Replacement they gave us cash note .

@shoppersstop donot post fake offers on the twitter.Your employees don't knowledge about the offers. Senior Manager told us yesterday you will come tomorrow denim offer on x-life will reflect tomorrow. But today same thing happens again. Club Shopping is most frustrating thing the shopper stop....
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R
Rathi Priti
from New Delhi, Delhi
Dec 29, 2016
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Poor quality Kraus jeans

Address: New Delhi, Delhi, 110027
Website: shopperstop.com

I bought a Kraus jeans 2-3 months ago from Rajouri Garden based Shoppers Stop store and even though it was not a discounted piece, I receive a poor quality jeans. I thought it was rugged but a few weeks ago found it was torn from belt and from everywhere.

I want nothing but any replacement option for the same. I liked it shopping with SS before this incidence....
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S
Swati sen
from Mumbai, Maharashtra
Dec 22, 2016
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Order #31122151-order cancelled and money haven't given yet

Address: 560059
Website: www.shoppersstop.com

Hi team,

I have orderred online from shoppersstop a cloth, using my gift vochers and debit card worth rs 550 on 11 nov 2016 and order got cancelled, i havnt recieved my product. When i contacted customer care to issue me new egv, it has been more than a month i am chasing them, they are not giving my product, nor money, everyday they will make fake promises and customer care is very bad, they treat us like beggars. I am seriously...
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D
Dhyanu bhise
from Mumbai, Maharashtra
Dec 1, 2016
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8706251 franco-mens ftwr/black 8903066273918 issue

Address: Latur, Maharashtra, 413512

Hi,

This is bhise from latur maharashtra, purchased franco shoes from latur shopper stop on 14/10/2016 for rs 2595 rs. Store number is 00175 & cash memo is 9151. I am very disappointed with this product because within 4 days my shoes got damaged from upper & side leather. I was returned this shoes to shopper stop but didnt get any good response from them. I was submitted that shoe in shopper stop on 29.10.2016 & acknowledgement...
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B
B K Dubey
from Jamshedpur, Jharkhand
Nov 28, 2016
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Louis philippe mens leather lace up smart formal shoe

Address: 831005
Website: www.shoppersstop.com

I placed the order (Order id[protected] and made online payment on 19th nov16 itself. I was expecting the product to attend the function at my house however the product was not delivered. On inquiry i found that the order was cancelled without consulting me and and without any information.

Why such orders are taken if seller can not deliver the product....
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D
deeptigoyal90
from Musafirkhana, Uttar Pradesh
Oct 21, 2016
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Biggest scam in india by shoppersstop.com-inaccurate-product-processed-refused-change-or-return-false-marketing-promitional-plans

Address: Mumbai City, Maharashtra, 400064
Website: www.shoppersstop.com

I have purchased titan watch from shoppersStop but not delivered to me just to give a exuces "order out of stock".
Order ID 16178024

When I purchase this product quantity was one and when I purchased it, its quantity changed to out of stock. It means I was the only one who have placed this order. But reviewing their email I didn't understand how its quantity changed.

One day before i got assurance from...
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R
rvnathan
from Mumbai, Maharashtra
Oct 21, 2016
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Inaccurate order processed - refused change or return - false marketing sales promotion - scam

Address: Vadodara, Gujarat, 390023
Website: ShoppersStop.com

Order id 12272623
Online fraud by shoppers stop:
Out of 7 items 4 items were not as described which is a big disappointment.
Displayed image and delivered product does not match. even box shows other item color and contains different color & item.
Refused to replace product.

False marketing stretegy by shoppersstop.com

Exact sales strategy is they are buying bad stock from company's,...
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J
Jiwesh Dabboo
from Bhopal, Madhya Pradesh
Oct 2, 2016
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Mis selling loreal cream

Address: Bhopal, Madhya Pradesh, 462016
Website: www.shoppersstop.com

On 25th sep, i have visited your bhopal store and i requested your loreal cosmetic sale person to share information abt loreal day cream, i hav shared that i am using revitallift laser x3 night cream, and loreal awhite perfect serum so pls give me revital lift day cream, but he insisted ur to buy youth code dark spot corrector cream as this is best cream with latest advance version and company has stopped producing revital lift laser day...
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A
Akshaysdh
from Delhi, Delhi
Sep 23, 2016
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Money not refund in my e-gift voucher

Address: New Delhi, Delhi, 110051

Sir I am place order 1month ago the order was cancel because the 2 product are stock out I am call to shopper stop in 8 to 9 time and i am mail to shopper stop he say your refund is create to your e-gift vocher but no one refund my money please sir help me my shopper stop voucher no start 10007310... Sir please refund my money. My order I'd is 08707218 and 08868339 ....
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S
shamarm
from Bengaluru, Karnataka
Sep 22, 2016
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Pathetic service and very unprofessional

Address: Bangalore, Karnataka, 560017
Website: www.shoppersstop.com

Through this platform, i want to keep my concern about Shoppers Stop in front of the Indian peoples .

I have place an Order " Stroller" on 12th Sep '16 . As per there SLA it should be delivered within 4-5 working days . But when i called Customer care on 22nd Spe'16, they told me that your order is cancelled without any prior information to me . The reason they are giving is that " this item is out of stock".

I...
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B
Baiju Thankachan
from Siwan, Bihar
Sep 19, 2016
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Order failed and no refund

Address: 400064
Website: www.shoppersstop.com

I have placed an order on 4th Sep. Though the payment with e-GV Vouchers was successful, there was no order generated. Then i contacted customer care and they suggested me to write to estore with details. Since then i have sent lot of mails and provided every details they asked about the order. I have called 9 times till now. Everyone repeating the same words "we have forwarded to the concerned department". There is no other reply from their...
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H
Hema M C
from Bengaluru, Karnataka
Sep 19, 2016
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Unethical behaviour and not refunding the money

Address: 560068
Website: www.shoppersstop.com

This is with regards to my order number - 8842155. Order was placed on 22nd July, 2016 for total 8 items(clothing). All the items were expected to be delivered withing 5-7 working days. But this is not true. With lots of struggle (so many emails and calls i got only 7 items delivered). For the 8th item i got the money refunded.
I placed a request to return 2 of the products received (one item was damaged and other was over sized)....
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R
Rajesh 90
from Durgapur, West Bengal
Sep 19, 2016
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Say 6 pic qantity but send 1 pic.

Address: 713211

Sir when i purches shoperstop excutive say prodct qantity 6 pic but recive one pic. i complaint shopersto say by mistake say it qantity 6 pic. ple sir take action for this i need to refund or return product. please urgent take complaint.Order ID 11121719. sir i need to take action ur site n return n refund as soon posibel .it is complet cheat. they say it they are mistake so why not refund or return product....
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N
Nisharomeo
from Agra, Uttar Pradesh
Sep 18, 2016
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Watch given for repair

Address: Ghaziabad, Uttar Pradesh, 201014
Website: Shoppers stop

Hi...i had given a fossil watch to shoppers stop, shipra mall indirapuram for change of strap on 13th june...(receipt num-2361). I was told by the customer service at shoppers stop that they would send the watch to fossil and would take 60 days and that i would get an estimate on the amount i will have to pay for the same(watch was out of warranty). I received call from them telling me that it will cost me 1200 for the same, i asked them...
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H
Hema M C
from Bengaluru, Karnataka
Sep 17, 2016
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Unethical behaviour

Address: 560068
Website: ShoppersStop.com

Order No.10152774, Order Date. 5 Aug 2016. No. of items ordered 1. 629/- Rs. Problems 1. product was not delivered on time(5-7 working days). After many followups it was delivered on 21st Aug. 2. Wrong sized product was delivered(ordered for 24-36 months, but got the product for 1-2 yrs). 3. After many emails& calls to return, they asked for photo proof, which was sent on 6 sep 2016. Got a mail on 8 sep 2016, stating that this cannot be taken...
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