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ShoppersStop.com Complaints & Reviews

www.shoppersstop.com

1.5

Updated: Dec 5, 2024

Complaints 724

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210

Unresolved

514

So far, so good. ShoppersStop.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShoppersStop.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Order not confirmed but payment taken

I had ordered two jackets and returned both of them, but they only refunded for one jacket

Return request not picked up

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Order cancellation

Not refunding money in my bank account after returning the product

fake perfume sold

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Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 23

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Address: 520003

Website: www.shoppersstop.com

I purchased a watch thorugh shoppersstop app.

Order id 84211914

Issue 1:
Colour in app shows watch dial colour and strap colour in black
But original watch dial color is black and strap colour is grey colour.

Issue 2:

The original mrp on watch box is 8995
But on the app they are showing 10500.

I believed the price on the app and purchased the watch...

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Address: 700054

Website: shoppersstop

The website is not available for tracking my order ...when should it delivered let me know... it is urgent, , it is a gift
it is emergency so i bought it for extra 500rs other than other websites flipkart but there is no details about my order status till now
without any details how should we track after order confirmation there is no msgs about it to me...

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Address: 560084

Website: shoppersstop

Hello,

I am writing with regards to the behavior by the customer care team who are in the shopper stop in the gopalan mall, opp to rmz infinity,
I had a concern but dint get proper reply especially the person by name 'tamil' doesn't know how to speak to the customers, he was very rude very time i went, never expected this kind of the behavior from shoppers stop atleast.
The customer care people who sit for the...

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Website: www.shoppersstop.com

Dear sir

I ordered 4 items from you vide order no. 80006629. Price of these items was rs. 1096/- which was paid by me online rs. 896/- after using coupon of rs. 200/- given by dish tv to me.

Yesterday, i received the only 3 goods whereas you did not delivered one item of rs. 299/-, which is breach of your commitment after accepting my order.

Further, you processed the refund o[censored]ndelivered items...

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Address: Ghaziabad, Uttar Pradesh, 201001

Website: Shopperstop.com

Hello
This is regarding the worst brand shopperstop is selling is lemon and pepper i hv bought two footwears one for 1699 and second for 1799.in one week itself my both the footwears broke and sol came out.
When i asked them to change my footwears the person sitting in exchange and returns department told me that you will get in 25 days we will get it repaired. Then why we should buy such expensive things to get them repaired...

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Address: Kolkata, West Bengal, 700101

I brought a lipstick and it was about to expire in nov 2017. So i returned it and they said they will provide me a fresh one. But the one that they provided was a lipstick where the sticker with expiry date was externally attached. I am very much disappointed with such a fraud thing that was done by shoppers stop. I had to return that and when i said that i dont want to buy product from that particular brand, the person at the counter literally...

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Address: Kolkata, West Bengal

Website: Shorts stop

I went to purchase a maybelline concealer in shoppers stop salt lake kolkata and the staff named Lipika in the maybelline cosmetics department was highly unprofessional and untrained about cosmetics. Instead of a concealer she literally forced me to buy a newly launched "fit me stick foundation" which wasn't even a close to what I was looking for !! Once I got back home and looked at the newly launched product details in the company website...

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Address: Pune, Maharashtra, 411036

We have bought a lavie bag from shoppers stop. The bag was only used once and the skin of the handle is now peeled off. The worth of the bag is 2750. Its been only two weeks since we bought it and have used it for 3 days only. Total cost was around 4800. This is my second worst exp with lavie. Lastyear i got a bag for 2600, the chain got torn off in 3 months only. Since it is mustard colour, i am not even getting replacement...

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Address: Mumbai City, Maharashtra

Website: WWW.SHOPPERSSTOP.COM

I have made an online transaction in "www.shoppersstop.com" on 09.04.2017 and made payment through my gift card and mobikwik wallet. The transaction got failed due to some issues, but the amount got debited from my gift card and mobikwik wallet. I immediately raised the complaint in their customer care number and sent the required details to their e-mail address. 15 days passed so far, the amount not been refunded yet. Whenever I used to...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: shopperstop.com

I had ordered a product an alley band order number is 74411404 on 21st arpil, today I had received the product but it don't meet my expectation I want to return the product now but the executive is saying that the product is neither exchangeable nor refunded. Infact on 24th I had spoken to another executive he told me that yes we will arrange the pick up if you do not like the product and even the amount will be get transferred into your...

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Address: Gurgaon, Haryana, 122002

Website: estore@shoppersstop.com

My name is aakanksha jain. I lived in gurgaon and i am the regular customer of shoppers stop mgf metropolitan mall,, mehrauli gurgaon road, gurugram, haryana 122002.

I have purchased ladies golden watch of guess brand in may 16. Its cost was almost 15000 rs.

At the time of purchase product have a guarantee of 1year but on that moment when i faced issue with brand strap colour has been fade within 4-5 months.br...

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I ordered for a Casio Edifice Twin Censor watch on shoppersstop website on 26th October 2015.

There was an offer on the site and the watch was priced at Rs. 1999 and I paid the amount in full.

Order number is 00324093. When I did not receive any tracking information even after 3 days, I reached out to the customer care and was promised that the order would be shipped in another couple of days as it usually takes...

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Address: Pune, Maharashtra, 411057

Website: www.shoppersstop.com

A defective product(dress) was delivered to me, when i raised a request for return, i was asked to send the pictures of the defect. sent that also but since then its been 4 days have not received and response. Called customer care also they said sorry etc, you will receive a reply in 24-48 hrs but didn't hear anything yet.
My money (1500INR) is also stuck with them. now that they have my money they are least bothered to respond also....

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Address: New Delhi, Delhi, 110058

I have purchased a first citizen membership from sopeers stop janakpuri, delhi outlet. The marketing people told us that there are various benefits including free parking.
First time, when i bought the membership they have redeemed the parking by adding points in my card without any purchase. Anyhow, i purchased the product later but the parking amount was added already without any bill or purchase.
Now, i went there for the...

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Website: Shoppers stop

Hi,

I have placed an order # 59482515 on shopperstop for 1782.25/ on 13th feb using FreeCharge. Shopperstop have cancelled the order and not refunded my money. Whenever I call the customer care or mail them, they conveniently putting a blame on FreeCharge saying that they refunded the money in my FreeCharge wallet, but till date I can't see any refund in my FreeCharge wallet. Shopperstop is asking me to contact FreeCharge,...

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Address: Pune, Maharashtra, 411046

Website: Shopper's stop

You are fake ...you dont deliver products ordered once ..ur customer care service is pathetic ..just u lute pepls fot money for days..
Had ordered celio jacket after wen it was available in stock..order got placed money got deducted n after two days u communicate me product is out of stock sorry we cant deliver..
Order no.63443956.
Check n reply....

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Address: 400064

Website: www.shoppersstop.com

I placed my order on 28.02.2017 at www.shoppersstop.com. After making the payment I got the mail with the copy of my order saying that order is successful. In that copy of the order there is no order ID, neither I am able to track my order nor there is any action from the sellers site. So please provide me the details regarding my order with CCAvenue reference number[protected]....

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Address: Pune, Maharashtra, 411057

I submitted my bag of Tommy for repair as it falls under warranty. I supposed to recieved the product after 25 days. Now it's almost 50 days and I haven't received any update(neither call nor email) from shoppers stop.
Today I called 5th time to get an update about my bag and they provide the same update which I got in last four calls.
Update is : They(Tommy Hilfiger) are working on repairing your bag. We will update you when...

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Address: 638112

Website: www.shoppersstop.com

Dear sir/madam,
Order no: 56411450,
With reference to the abovesaid order, I ordered product SKU #[protected] BAJAJ Glacier PC 2005 Air Cooler in shoppersstop online store. When i received the product it's in damaged condition. I asked them via mail to refund or replace the item and do a reverse pickup for the same. They refused todo the same. Please do me a favour for the same. I enclosed the photos for the abovesaid complaint....

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Address: Pune, Maharashtra, 411007

I had made a purchase from Shoppers Stop outlet in Westend Mall in Aundh, Pune. The purchase was made on 20th November 2016. I had bought clothes from the outlet.

When I was to make a payment, the card swiping machine was not working properly and due to the problem at the merchant end, my debit card (ICICI) was charged with the amount (INR 4603.00) but the merchant did not get the payment. I got a payment failure slip (which...

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