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ShoppersStop.com Complaints & Reviews

www.shoppersstop.com

1.5

Updated: Dec 5, 2024

Complaints 724

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210

Unresolved

514

So far, so good. ShoppersStop.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShoppersStop.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Order not confirmed but payment taken

I had ordered two jackets and returned both of them, but they only refunded for one jacket

Return request not picked up

Most useful reviews

Order cancellation

Not refunding money in my bank account after returning the product

fake perfume sold

Featured stories

Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 25

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Address: Bangalore, Karnataka, 560099

Website: www.shoppersstop.com

Hi,
I, NITIN KUMAR GUPTA, place an online order Order ID# 10393533 on 08-Aug-2016. For the payment I used the e-voucher of Rs 1000. After 10 day i Called the customer care for the status check and received an surprising news that My order got cancelled. The Reson Given was " the Vendor is running out of stock so the order is cancelled by vendor. " I didn't buy the openion and check again on the stock that was available on 18-25 August...

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Address: Ernakulam, Kerala, 686670

Website: www.shopperstop.com

2302750 order id dtd 14/04/2016 i had returned one product.They refunded the courier charge for the returned product.But still the product amount not refunded even after 5 months.

Whenever i use to inquire they use to create ticket for that.The reference given below.

1.[protected].[protected].[protected].[protected].[protected].[protected].[prote...⇄

Its a pure case...

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Address: Mumbai City, Maharashtra, 400072

Website: www.shopperstop.com

I ordered a Chudidar suit from website of ShoppersStop, which was already delayed in delivery. After contacting the delivery vendor, I went there to collect the parcel(which was really embarrasing) as it was for occasion which was there on next day. After receiving the package the material which i found has a tear on the neck area which is not at all good. After several calls and emails, they havent arranged for any pickup and on top of it...

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Address: Surat, Gujarat, 394222

Dear sir
. Mera nam neeraj rajpoot he mera employ no 49279 he me apna pf nikalna chahta hu lekin shopper stop ka hr jo he bhane bna the he ki tumara password black ho gya he thora time lgega ab aap btaw sir me kya karu mera pf no mh/kdv/13484/000/40215 he aap meri help kare to acha hoga sir pliz help. Me mera no [protected] he email id singh. Neeraj. [protected]@gmail.com he information dijia muje me kya karu...

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Address: 400064

Website: www.shoppersstop.com

I ordered two ladies casio watch on 3rd of august (order no.[protected].One watch delivered to me but another watch still pending to deliver.Now time period of company over that is 5-7 days working day so i raise complain for product status in Shoppers Stop customer care but i didn't got any response from them.
So raise 3 complain in Shoppers Stop reference no. are "00318468", "00329036, "00329742".
All the time they said we will...

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Address: Hyderabad, Andhra Pradesh, 700084

Website: www.shoppersstop.com

I had placed an order of two products ( order no.[protected] via net banking on 9th of July . Till now I've just received one order. It was mentioned clearly that I'll get my order within 5-7 working days. Today is the 22nd of July.
They did not deliver me the second product...

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Address: Mysore, Karnataka, 570001

I had bought a dress for my daughter n within one wash the dress got spoilt... When i had been to the shop i was told that i[censored] have a membership card then u can get the dress n if the product is spoilt then we will exchange it.. but when i went to return it they refused.. i have kept the dress at the store itself... such a bad customer service..

The dress is in such a bad condition that it cannot be used again.. kindly look...

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Address: 400064

Website: www.shoppersstop.com

I had ordered an nike perfume bottle order-id 08400416 and the bottle was damaged fromnozzle i have shared snaps thrice with the team and on sunday azra confirmed for refund and now she is saying it cannot be with an unreasonable answer.

I have already filled legal complaint and i would be sharing the call recording if i am not getting response from shoppers stop by today as discussed with azra on call....

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Address: 411028

Shopperstop has cancelled my partial order without any reason, i checked the ordered products & they are well in stock. And not even received any refund. I had sent the query to [protected]@shoppersstop.com but there is no response. Out of 5 i have received 3 items & 2 items are cancelled. I would prefer the items instead of refund.

Order id: 07949520
Order date: tuesday, july 12, 2016

Email: [protected]@gmail.com...

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Address: 411015

Website: www.shoppersstop.com

Hi team,

I am satish, placed on order online from shoppers stop web site on 18 july,
Order amount is about 2100, i did not get any confirmation about order and also i did not receive the delivery of my order till 23 july,
Tried to reach there customer care number[protected],[protected] it is also not working.

Please do the needful.

Thanks...

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Address: New Delhi, Delhi, 110092

I want to raise a complaint for shopperstop staff of gip noida location.
It was one of the worst experience i have faced with any orgainzation. The staffs are not properly trained and they provide wrong information to the customers. The manager was in no way helpful for the customer and was not interested in providing a
Atisfactory response to the customer.Infact, he was adamant and presumptuous.

The staff on...

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Address: Thane, Maharashtra, 400607

I purchased a product from shopperstop online account on 28th June.2016.My order id is 06046652.I want to change the product.I have mailed so many times on [protected]@shopperstop.com to take the products from my place and refund the amount.but till date their is no response from their end....

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Address: Thane, Maharashtra, 400604

I bought a rs. 7, 400.00 worth tommy hilfiger watch from shoppers stop store - viviana mall thane (bill no.[protected] dated 03/07/16. this watch stopped working the very next day i. e., 04/07/16. since i am working couldn't get time on week days, i went the very next sunday morning i. e., 10/07/16. the customer service on the 1st floor made me wait for almost half an hour before the attendant came. this watch was defective and hence...

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Address: Mumbai City, Maharashtra

Website: www.shoppersstop.com

I have placed three return requests on 4/7/17, 7/7/16 and 11/7/16 still no response from customer care.They are still delaying the process.
Can anyone help to take any strict action against them.
Everytime they create a new return id and forget to process.
Order id[protected]
Return id[protected], 00280363, 00278026...

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Address: Mumbai City, Maharashtra

I'm arshi nathwani... i purchased a product today that is 6/07/2016 mrp. 1199 which was on 50% discount as told by the sales girl at inorbit shopper stop malad (mumbai)... so accordingly i should have been charged amount around rs. 635 max with all taxes... but their cashier (abhishek) charged me rs.1204 as i paid via debit card he swiped the card without confirmation of the amount and as i saw the bill i told him that the product is at 50%...

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Address: 400064

Website: www.shoppersstop.com

I had an order# 05956345 with shopperstop.

1) the jeans was sent of another style which i dint ordered.
2) they told to sent back and will refund even the courier charges with the refund amount on original mode of payment

Later they told that they would be sending me e-refund link.

It's been 5 days i have not received link and daily i am making calls to shopperstop hearing the same...

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I tried to place an order of kashish womens embroidered churidar suit from shoppersstop website. I paid rs 1080/- for the same. The amount (Rs.1080/-) has been deducted from my account but the order is not processed. The transaction id is[protected]igocfwaxf6 dated[protected] between 12:00-12:30 pm, paid through net banking (State bank of india).
I sent repeated emails and contacted costumer care telephonically but till now no response...

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Address: 302017

Hi
I am chandra prakash barwer. I was working in shoppers stop in jaipur before 10 month. I have all docoment submited before 6 month. I have already appied two time. But i have not receive my pf. So kindly help me any body. Chek my detial so i want dont waste my time. My pf no mh/kdv/13484/34857

Regards
Chandra prakash barwer
Mob no.[protected]/[protected]
Email. Id [protected]@gmail.com...

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Address: Kolkata, West Bengal, 741402

Website: www.shopperstop.com

Hi,

Ordered Majesty CGX3 Eco Cook Top 3 Burner from shopper stop on on Tue, Apr 19, 2016 at 4:05 PM and received different product on on 26th April 2016.
I call customer care for creating a ticket for me (reference[protected]
Two times they raised a ticket but did not take any action on it.

I am still waiting for my product that I have ordered.

Please help me to me back my product...

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Address: Mumbai City, Maharashtra, 400064

Website: www.shoppersstop.com

I bought a t shirt from shoperstop site i returned it becoz it was not what i expected. I called them 5 to 10 times and all they are saying is that they forwarded the email to their team u will get response from them in 24 to 48 hours and i waited i kept my patience with me but no matter how many times i call them they say wait and nothing else. What was my mistake that i paid them money in advance or that i trusted them with money now i...

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