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Air India Complaints & Reviews

www.airindia.com

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Updated: Feb 28, 2025

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

Fake job offer letter

Job scam/ fraud in name of job

Air india airlines fraud hr - mohit sharma

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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To get the remaining balance amount of $280 against ticket cancellation

Full refund due to medical reasons

Unacceptable service/refund request

Air India reviews & complaints page 68

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E-Ticket #[protected]
I bought a return ticket for my daughter from Toronto - Mumbai -Toronto
Due to Covid, I had to reschedule her flight to Mumbai - Air India did not give finalise return flight at that time as the flights were not open
I paid $200 USD to fly on the Vande Bharat flight
Now when I call to get her return ticket finalised, Air India declines any responsibility
Different customer support...

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Address: India

I cancelled my flight and requested a refund for two fares. I had a ticket which was refundable. For more than 6 months now, I have been chasing air India for a refund and each time we call customer care they say to write an email to the eCommerce email ID and to date, I have not received any response, I don't know what to do next and my money is stuck with them...

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I and with my family have traveled from Delhi To Bagdogara on 16 th December 2020 and return Bagdogara to Ahmedabad on 23re December 2020. I have lost my boarding pass. I need duplicate boarding pass or any other travel proof for ta claim. My details are following
Name - Manish P Solanki
Travel :- Delhi to Bagdogara.
Tkt no[1][protected] [1][protected] [2][protected] [3][protected] [4][protected] [5][protected]...

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Address: 33,Thiruvalleeswarar colony, padi,chennai-50., Near devar nagar karumariamman

I have booked ticket for my daughter from Chennai to London Heathrow airport on 24th January travel date.now due to UK lockdown we want to postpone the trip to next month. We have booked through Gotogate app. Kindly help us to solve this issue. We could not contact gotogate till now...

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Sir/Mam,

I have been asking for refund from many months and I only getting false promises that refund is initiated but I never got the refund

I have booked a seat 11J against PNR HG7J6 number via https://callcenterpaymentsairindia.secure.force.com/payment?id=a022u000001fbtmAA...⇄ link after having a conversation with an customer care executive, but my seat was allocated to someone else when I checked it on 12th...

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Website: www.airindia.in

I had booked a flight on LTC Economy class
through Air India mobile app withh PNR HVR1T and eticket no. no.[protected] from Bangalore to Guwahati scheduled to depart on 13th dec 2020. However it is seen that the Flight from Delhi to Guwahati was generated on Business class while Bangalore to Delhi is on Economy class even though the option Selected was Economy class.

Due to the above reason the ticket was cancelled...

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Sir/Madam,
I have booked flight on Feb 2020, after countless follow-ups I was given refund which was 50% less than my booking amount. The flight got cancelled by the airlines and I never cancelled it.

Bit shock to see why the amount is not paid 100% despite no fault at my end. Details as under:
1. Delhi - Aurangabad, Booking ID - NF[protected]
2. Aurangabad - Delhi, Booking ID - NF[protected]...

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I had a flight booked for 3rd May, 2020 from New Delhi to Pune. But, due to lockdown the flight was cancelled. I have tried to reach out to Air India team a number of times, but usually after listening to my query they ask me to hold for sometime which takes around 10-15 min and then they disconnect my call. Recently when i called on the ecommerce contact number - [protected], then the customer care executive asked me to call another helpdesk...

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Address: new delhi

Hello, this is Dr Shreyas Bhor.

I had booked Air India flights for me and my wife on 20/02/2020 and 01/03/2020 from Air India mobile app (iOS).

Both flights were cancelled due to COVID19 pandemic. As per Gov. of India and Hon. Supreme Court of India, Air India was supposed to refund the amount in due period.
I have contacted Air India customer care repeatedly and also have mailed their e-commerce mail...

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Refund not received for 11 months now for flight booked in Feb 2020, cancelled due to Covid-19. Ticket was made open in April and then cancelled in June 2020. Since then refund was not received at all.

I had booked Air India flight from Louisville (SDF) to Delhi via Chicago (under PNR - POCRKF) thru travel agent (Tripfur) using my Chase bank credit card.
Louisville to Chicago flight by United and Chicago to Delhi was...

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LTE Ticket was cancelled in November'20 for which i was assured of 100% refund amount within 15 working days. Now it is January'21 and still there is no refund made. #ecommerce #AirIndia have disappointed with this service. Serving to Indian Navy i cannot make frequent follow ups, nor #AirIndiaEcommerce have reverted to any mails. Very Disappointing service from AirIndiaEcommerce.

Eticket no:[protected]
Passenger...

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Booking Reference # YMGER

Date of Travel - 25th April 2020 Flight - AI 94 Mumbai to Chennai

Total Amount : Rs 8268.00

Passenger Name Frequent Flyer # Eticket #
MRS ANITA GOVINDLAL N/A [protected]
MR SAGAR GOVINDLAL AIAI[protected].BASE [protected]
MRS VANITA PUNJABI AIAI[protected].BASE [protected]

- Now what i have been told is that Air India...

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Address: Pondicherry

My Air India is cancelled almost 8 months before, till now I didn't got the refund from Air India. I booked the ticket through the Rehlat booking site. Both is not giving the right answer so far.

I attached the screenshot for reference....

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Address: New Delhi

Name: Rajeev Mehta
Date of Journey: 8th Aug 2020
Travel Detail: New Delhi to Chandigarh
Refund: Full fare of three passengers
PNR: HLHCT

This is regarding our travel from Bangalore to Chandigarh on 8th of Aug 2020 along with our two rabbits. Before booking the tickets, we inquired from Airlines about our travel with rabbits. After the confirmation from the Airlines, we booked our tickets and travel...

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It's been 4 months of cancellation of the Air India ticket.
I haven't received the refund even after following up more than 10 times by calling their customer representative and sending mails to the Ecommerce team.

Pathetic service to give back our money.

Here is the details of the ticket

PNR: YB5GP
Ticket No:[protected]
Name: Harshittha Jayaramu...

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In reference to the ticket nos.[protected],[protected] under RLOC- AI HYXZE, and ticket no.[protected] and[protected] under RLOC- AI YB81E, I want to state the following-
I came to know from the Air India Kolkata office that our to and fro air tickets have been cancelled and full amount has been refunded on 02.11.2020 from AI. But, till date, the amount has not been credited to my bank account.

I sent many...

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Address: Air India Billdesk Mumbai

Dear Sir / Ma'am
I am Lt Col Sreevatsa a doctor in the Army.
I had cancelled my Mysuru Goa Flight on Air India App on 11 Nov 2020 and an email has been received by me that the booking was cancelled.
However I have not received refund for the same yet.

Below are the details of the booking.
Please help & refund the amount as soon as possible.

Booking Details
Your Trip confirmation...

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I had cancelled my ticket eTicket No:[protected], Booking Reference: YWCKJ. However I did not receive any refund. After waiting for 20 days I reached out to the customer care. The customer care representative confirmed the cancellation but informed that refund will be processed only after a mail is sent to [protected]@airindia.in.
This seems to be unjustified - particularly this is a national carrier and owned by the Government of...

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Sir, Flight no. AI 401 DEL to CCU. Flight no. AI 729. CCU to GAU dated 13-OCT-2020 cancelled, and no flight scheduled in the forenoon till 15-OCT-20. I felt very inconvinent. I got my tkt cancelled from customer care of AI, whereat they suggested me for full refund and also suggested to sent an email to e-commerce AI. On OCT-10-2020, I had sent an email to e-commerce on different dates

[protected] Forwarded message[protected]br...

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Address: Kolkata branch

Website: Air India Company pvt

Hello sir madam I'm Manikanta I will share my experience with fraud people some Air India called me and told ur are selected for Air India Company but u have to paid courier chargers 1567/
Dress code 6700/they asked me do you have passports isaid no they told me send me money within 3days I will provide amount is 2500/after that they did not answer my email phone call my friend told me they are fake person it's my dream to work in...

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