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Air India Complaints & Reviews

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Updated: Feb 28, 2025

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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Air india airlines fraud hr - mohit sharma

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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To get the remaining balance amount of $280 against ticket cancellation

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Air India reviews & complaints page 66

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I am Jeya Shanker C K, Father of Aakash C J.

Booked flight ticket from Toronto to New Delhi through Makemytrip.

Booking ID : NN[protected] booked on 15 11 2020.

Initially due to the present COVID situation, Makemy trip has informed in their notification that AIR INDIA will process cancellation ticket within 3 months and refund credited to Account.

But now it is found that in their...

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Address: Massoorie ITBP academy

Dear sir/ madam
1. I Sub inspector Rajendra Kumar serving in armed force. Sir/madam, i have tried to book air india ticket from air india website and also from the offices from Dehradun to Madurai airport for journey on 28/11/20 from Dehradun to madurai. There is no direct flight from Dehradun to madurai on 28/11/2020 so i will be traveling in indigo flight on 28/11/2020.
2. Hence, for travel allowance reimbursement i will be...

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Ticket No. 098-[protected], Flight from Pune-Pantnagar on 30th August, 2020.
The flight was cancelled on 25th august 2020, but till now the refund has not been issued. The flight was booked through Goibibo, and they have already raised a refund request with AirIndia on the same day (Refund Application[protected]. But AirIndia has not done anything TILL NOW. The expected refund date was December 2020, then it changed to February 2021,...

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Hi,

I’m yet to get the refund of lockdown cancelled flight of April 2020. Makemytrip blamed air India for the delay. PFB their message.

“The application for your refund has been filed with Air India on 11/18/2020, with the refund application number: [protected] (provided by them), and it is taking Air India longer than expected to process the same. With an aim to arrive at a quick closure, teams are constantly...

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I want full refund for my missed flight. The airport authority forced me to miss my flight. I reached to gate 30 minutes prior from on boarding but they did not allowed me to on board and said gate is closed. They did not even called me once....

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Address: indira gandhi international airport new delhi

Date 14 febraury 2021
we reached delhi 10 .20 by vistara airlines from raipur with small bags
but while boarding they misguided to checkin again we requested
time is short please help us to catch air india flight no AI 9833 DELHI TO BIKANER but they provided information flight is late [ doucment is enlosed] not even a single call was done by airlines but when we reached gate THE LADY sitting on the counter rudely told...

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Address: Delhi

Website: www.airindia.in

Refund of ticket no.[protected] not received till date....

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Hi have 3 open tickets with Air India which mentioned below:

E ticket Number:[protected]

E ticket Number:[protected]

E ticket Number:[protected]

Month of Travel: April 2020 (EWR- DEL and DEL-EWR)

i have been chasing their people for getting the refund on the above 3 tickets as i could not use the flights due to global lockdown. I have made around 100 calls...

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Flight order[protected] &[protected] both time booking fail but payment deducted in my account one time.
.Pl. see and return my amount ....

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AirIndia ticket booked for travel on 19th Aug 2020 from San Francisco to Kochi under Vande Bharat was cancelled and refund requested on 15th Aug 2020. Contacted AI Customer services many times over phone. Nil follow up. complaint booked on e commerce website on 06th Dec 2020 ( service request no.48518).
Nil response till date....

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Address: India

Website: www.airindia.in

I cancelled a ticket almost a month ago. At that time I was told by the AI customer care representative that I will receive the refund within 1-7 working days. I have not received it yet. I have written numerous emails ([protected]@airindia.in) and called the customer care no. many times as well. Everytime they give the same automated reply that ecommerce department will handle it and it is out of their control. Also, everytime they say they...

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Ticket booked under PNR no. Z9W5P has been cancelled through customer care due to flight cancellation from Delhi to Vijayawada sector.
The ticket has been cancelled on 25th October 2020.

As per the instructions given by air India representative, we had sent email also to e-commerce. It was almost 60days. No refund and no response to emails and also submitted complaints but no action as on date...

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This is regarding refund of my tickets. Etkt nos are[protected]/[protected]/[protected]/[protected] cancelled on 15 Nov 20. Second set of Etkt nos are[protected]/[protected]/[protected]/ [protected] cancelled on 24 Nov 20. Inspite of several e-mails and telephone calls to customer care the refund has still not been done to my credit card....

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Address: Air india, india

Good Morning,
My ticket numbers 098-[protected] /098-[protected] . I requested air india to cancel my return ticket and refund the money. I am following from the month of December 2020. But till date I did not received any response. Also I spoken customer care around 20 times, they informed they received the email and ecommerce team will respond soon.
So request to escalate the issue to concerned so that I will get my refund...

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We have been following up for our refund of cancellation done in Nov 2020. I have sent many mails on customer care email id as well but no response. At last, we called customer care and they told us that our refund is processed few weeks back but we have not received it back in our card. We requested them to give us any screen shot or details to verify the same from our bank which they denied. Can you please help.

Reference...

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Sir/Madam
I had booked 15 tickets on 4 January 2020 through easmy trip from Delhi to Amritsar for 2 June
But due to government orders Airlines has cancelled the flight
From 5 June to till now I had continue calling to Air India and easmy trip coustmer for Refund
But they will not giving any satisfaction answer
Details of tickets are given below...

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Dear Ecommerce,
This is to bring to your notice that I Have not received the refunds with respect to my LTC tickets cancellation till now, i was promised complete fare amount refund, already more than 16 weeks time has passed.I contacted customer care of Air India a 2 months back and I was assured that the refund has been processed & should reflect in my account. However, till now I have not received the refund money even for a single...

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Dear Ecommerce,
This is to bring to your notice that I Have not received the refunds with respect to my LTC tickets cancellation till now, i was promised complete fare amount refund, already more than 15 weeks time has passed.I contacted customer care of Air India a 2 months back and I was assured that the refund has been processed & should reflect in my account. However, till now I have not received the refund money even for a single...

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Dear Sir/Ma’am
I would like to bring to your kind notice that I have all the verified documents i.e visa, boarding pass but I couldn’t fly due to Air India airlines as they told you don’t have verified documents and we talk to embassy they told your documents are alright .They even harassed us and our ticket got wasted and with the same documents we have travelled with Emirates. Such a disgusting airlines it is and the staff...

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I had booked to travel from Hyderabad to Chicago (ORD) for 31st July 2020. However, Air India on its own canceled my ticket and moved me to 5th August 2020.

As I had to leave by 31st July - I had immediately requested Air India to cancel the new ticket and refund my amount. From that day onwards, I called customer service multiple times and communicated with [protected]@airindia.in multiple times (email chain below). Every time...

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