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Updated: Feb 28, 2025
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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Air India reviews & complaints page 67

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Y
yogee69
from Mumbai, Maharashtra
Jan 30, 2021
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Refund of ticket

Address: A 201, Raunak Park,~Pokhran Road No.2,

I booked three ticket for AI675 Mumbai to Kolkata for 25.07.2020.PNR No. HE5D6.No refund given till date.please expedite.
Regards,
Yogesh Mishra
[protected]...
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Lak Venkataraman
from Chennai, Tamil Nadu
Jan 29, 2021
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Air India Customer Service for change of data

Worst of worsts. I have been calling them at[protected] more than dozen times since morning, each time i give them my local number to call if the call gets cut. Nobody cares...everytime i call i get different names...what an entertaining day...

- Lak Venkataraman...
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P
puneet@dubai
Jan 28, 2021
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Pending Refund against cancellation

This is regarding a continuous follow up for REFUND against cancellation of my ticket nos.[protected]/60/61/62. It is extremely disturbing to note that I have been trying to follow up the REFUND for more than 10 months now.

With reference to last email dated 21st December 2020 ([protected]@airindia.in) and my phone conversation dated 17th December 2020 (Ref. no.[protected] with customer service executive, it is extremely concerning...
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G
Gyan_Prakash
Jan 28, 2021
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No refund, waiting from last 9 month

Hello Team,

Surprisingly nobody got an answer about my refund, even both teams are on email.
Air India is saying talk to Agent(tripfur.com) and Agent is saying talk to Air India,
It is really a good example of Bad customer experience, even after 9 months.

Thank you for giving such a good customer experience,
I like to appreciate how you guys handle and put into a loop o[censored]nanswered mail....
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A
Arun Prasad Mandava
Jan 28, 2021
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Did not refund my money even after 50 days

I have cancelled tickets on 9th Dec 2020 and still have not received money to my credit card account.

Ticket Booking number: H2DM4
ETicket numbers#:[protected],[protected],[protected],[protected]

My Address: 7022 Rackham Way, Hanover, MD, USA, 21076
Mobile: +[protected]
Flight Numbers:
Flight: AI 108: Travel Date: 23rd June 2021 Chicago (ORD) to Hyderabad (HYD)
Flight:...
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V
Vsb87
from Ghatal, West Bengal
Jan 27, 2021
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Refund pending for more than 2.5 months

BOOKING REFERENCEJSJR1
TICKET NO.[protected]

I had requested for cancellation of the above LTC booking (Kolkata to Belgaum and Belgaum to Kolkata) through Air India customer care (tele;[protected]. The customer care executive had cancelled my booking and further directed me to email [protected]@airindia.in and request for refund. The executive had also intimated me that there will be no cancellation fees charged...
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S
Sb M
Jan 26, 2021
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I have still not received my refund

Address: Dubai

PNR- YHTBT
TICKET NO:[protected]/[protected]/[protected]

From DXB to CCU ; Dubai to Kolkata Date:- 21/03/2020.

Still i have not received my refund.

I have been repeatedly sending emails, facebook msg and twitter msgs but in vain.
I have not received the refund in my bank account till date....
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A
AkankshaRao
from Revelganj, Bihar
Jan 26, 2021
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Failed transaction

Website: Air India website

I was booking ticked online from Air India site from london heathrow to Delhi on 14th Jan 2021 for 15th Jan 2021 but the transaction failed and I didn’t get any PNR. But next day when I checked my account I saw that £866.14 amount was deducted. I called the helpline number and they asked me to mail [protected]@airindia.com. I have sent the. The screenshot of transaction is attached with the mail. Upon chasing so many times I still haven’t...
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J
Jagangv
from Hyderabad, Telangana
Jan 25, 2021
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My cancelled ticket refund has not credited from past 6 months

Hi,

I booked my Air India domestic flights in March 2020 for travel of April2020 dates. The flights are cancelled by Govt of India and advised the ticket price will be refunded . I am following up air india from past 8 months and there is no update of refund. Unfortunately there is no way to change travel date as still the flight is not resumed completely in this route.

Booking Reference: Z1HR4 E-Ticket :[protected]...
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S
SubRohini
Jan 24, 2021
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Rude and insulting behaviour by Air India personnel kidiyone and GM with candidates coming for interview (Venue: Chennai)

Address: Air India Housing Colony, Chennai

Respected Air India Team,

SUBJECT : Grievance mail on a serious note.

Am writing this mail to address serious concern regarding rude and insulting behavior by Air India personnel at Chennai.
My intention of writing this mail is not to make him loose his job as I know how much important anybody's job is in pandemic situation as families depend on them.
My reason for writing this is to help other...
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S
S Ganapathi Raman
from Delhi, Delhi
Jan 23, 2021
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Regarding Rescheduling of Booking during lockdown

I have made a lot of requests with customer care, ecommerce regarding rescheduling of my Booking Ref Z988L from Delhi to chennai scheduled for 17th May 2020. I wish to reschedule the same but I don't have the eticket details as the same was not mailed to me. I had given the transaction details, SMS fwdd etc but to no avail I contacted the numbers [protected] and [protected] but no one responded despite repeated attempts. I really don't know...
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M
Mranilkumar
from Bengaluru, Karnataka
Jan 22, 2021
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Delay in getting refund for flight cancelled by Air India

Dear Customer service,

With a heavy heart I am submitting this complaint for the delay in getting refund from Air India and the casual attitude shown by Air India personnel.
I had booked in Air India flight from Bangalore to Coimbatore on 21 Sept.'20. The details of the booking are as under:
NAME: MAGGE RAMANATHAN ANILKUMAR
PNR NO. ZD6FC
TKT NO.[protected]
FLIGHT NO. AI 9511
DEPART...
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C
ckarthikraghunath
Jan 21, 2021
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Ticket refund not received

Dear Sir/Ma'am,

Ticket Booking reference: JYWE1
Eticket#[protected]
Flight# AI934
PASSENGER NAME: KARTHIK RAGHUNATH
PASSPORT# P1366536

I had booked a ticket from DXB- COK for 21-May-2020. The ticket fare was almost 11000 AED (which is equal to INR 21, 2852 as per today's conversion rate.
Unfortunately I was unable to travel due to the restrictions amidst the pandemic.br...
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J
jkalivarathan
Jan 21, 2021
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Refund Payment not received

As per Air India policy, they should submit the request for a refund to the credit card issuer within 7 business days of receiving my completed request for a refund, mentioned on the website. If that the case, why it been over 6 months 13 days to get my refund? I have canceled my spouse's ticket (Mrs. Aishwarya M; Ticket #:[protected] on 7th July 2020. I happen to receive the same content of emails from eCommerce helpdesk that the refund...
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B
bbanstola
Jan 20, 2021
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Can't get Refund

Hi,
I booked the flight from UK travel to Kathmandu, Nepal booked on 16 Feb 2020 to fly on 26 March 2020, because of Covid 19 all flights were cancelled . I contact to Air India and they suggest me, they will full refund me & the process will take 4-6 weeks from 28 Sept 2020. I was sending email to them almost every months, after Oct/Nov 2020 now no one response to me. It was too long and can't get my amount back. so I want to complainbr...
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M
maninderkalkal
Jan 20, 2021
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I m complaining about staff recklessness of air india at kullu airport

Address: delhi

Sir/mam
i booked a flight of air india from kullu to delhi, timing of flight was 10:20 am on 20 january 202.As i was travelling from manali to kullu i reached at 9:40 for checkin.the plane which was flying from kullu to delhi just arrived at kullu airport but the staff member said they closed the checkin at 9:35am.i requested them with my full heart but they behaved in a very rude manner even the statuon master did not responded on...
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P
Pmai
Jan 20, 2021
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VBM Ticket cancellation refund pending for 6 months

I had called and cancelled the my mother's International E-ticket from Delhi to New York round trip- Flight#- AI 101, Date- 17th Jul'20.by calling Air India on 7/9. I also did a follow up call on 7/10. I was told not to worry and that 100% amount will be refunded.
On 20th Oct Air India confirmed on email that refund of tickets has been initiated and to allow 3-4 weeks to get the amount credited to the cardholders account.
But...
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M
Mani_L
Jan 20, 2021
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Ticket Cancelled within 24 hours - No confirmation email about cancellation and refund

Hi,
I booked tickets through Air India and cancelled the ticket within 24 hrs as per the policy. At that time I called and checked my credit card company and the payment was not processed at that time of cancellation.

Despite this, Air India went ahead even after knowing that the ticket is cancelled and debited my credit card. I also purchased another ticket with the same Air India for different date as I am traveling...
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visitveeru
from Gurgaon, Haryana
Jan 19, 2021
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Air ticket refund not issued

Ticket reference no. [protected] has been cancelled on 25th October. Till now no refund to my account.

Horrible airlines instead of Air India Airlines...
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O
Orion6
from Mumbai, Maharashtra
Jan 17, 2021
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Refund on seat allocation

Seats were provided differently to the one booked online. The additional cost paid for seat bookings (Rs. 8400) are still not refunded...
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